a newsletter for amadeus users in the Indian subcontinent

Issue 2, 200466666 CO

NT

EN

TS

!!!!! Amadeus Travel Solutions

!!!!! Electronic Ticketing

!!!!! Amadeus Switch

!!!!! Product Talk

!!!!! Amadeus Learning City

!!!!! Indian Airlines Enhancements

The “Amadeus Express” – a Road Show for 5,000 travelprofessionals across the country, enlightening them on Amadeus

products and services and unveiling futuristic products for the TravelIndustry.

Also introducing “Product Talk ” a new section where we bring toyou industry specialists who talk on the Amadeus Product line.

Amadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentNEW DELHI D-4/4, Vasant Vihar, New Delhi - 110057. Tel: +91 11 51663300 Fax: +91 11 26144161

Jaipur Tel: +91 141 2365100 Fax: +91 141 2365300Jalandhar Tel: +91 181 2457352 Fax: +91 181 2459289Kanpur Tel: +91 512 2312445 Fax: +91 512 2310533Kathmandu Tel: +977 1 4422873 Fax: +977 1 4418832Kolkata Tel: +91 33 22805320 Fax: +91 33 22806904Lucknow Tel: +91 522 2286137 Fax: +91 522 2286135Mangalore Tel: +91 824 2446493 Fax: +91 824 2440536Mumbai Tel: +91 22 24960708 Fax: +91 22 24975510Pune Tel: +91 20 26126295 Fax: +91 20 26059133Thiruvananthapuram Tel: +91 471 2466385 Fax: +91 471 2479821Trichy Tel: +91 431 2400233Vadodara Tel: +91 265 2338357 Fax: +91 265 2337043Varanasi Tel: +91 542 2501483 Fax: +91 542 2347955

Agra Tel: +91 562 2226136Ahmedabad Tel: +91 79 6440639 Fax: +91 79 6447241Bangalore Tel: +91 80 5591095 Fax: +91 80 5091165Calicut Tel: +91 495 2727698Chandigarh Tel: +91 172 711332 Fax: +91 172 703713Chennai Tel: +91 44 28526233 Fax: +91 44 28555926Cochin Tel: +91 484 2358870 Fax: +91 484 2370872Coimbatore Tel: +09842270740Colombo Tel: +94 1 321194 Fax: +94 75 342007Dhaka Tel: +880 2 8613391 Fax: +880 2 9346177Goa Tel: +91 832 2437409 Fax: +91 832 2423306Guwahati Tel: +91 361 2665875 Fax: +91 361 2662509Hyderabad Tel: +91 40 23212681 Fax: +91 40 23210176Indore Tel: +91 731 2566681

visit us at : www.amadeus.co.in

Amadeus Learning City (ALC) is ane-learning website which offers a variety ofservices including:• Online learning on the Amadeus system:

Self-paced courses, quizzes, multimediaproduct demos and printable referencematerial

• Skills assessment: real-time tracking andreporting

• Online communication: discussionforums, chat sessions, e-mail

To avail this fantastic offering, follow thesimple steps below to create your uniqueuser ID and password to access the site.

Step1: Access the ALC registration pagethrough the URLh t t p s : / / l e a r n i n g c i t y. a m a d e u s . c o m /RegistrationPage.jspStep2: Enter the ALC V1 user id andpassword already in useBe in touch with your Amadeus office incase you do not have thisStep3: You are directed to the online registrationform. Fill in the details and click on “Submit”Voila! You are now connected to the ALC V2site.

Contact your nearest Amadeus officefor more details on how to navigate inthe site and benefit fully from the userfriendly interface.

Useful Tip:Save the ALC V2 site address in“Favorites”Give the url a friendly name such asAmadeus e-learning.

Welcome onboard Amadeus Learning City Version 2!!

The next time you need to accessALC V2, simply pick the friendlyname from “Favorites” and connectvia the user id and password createdby you.Share your feedback with us by usingthe online feedback form availableon the site!

Welcome to the new Amadeus initiative thatallows you to easily communicate all yourtraining requirements to Amadeus.

Log on to: www.amadeus.co.in

Under the section “About us”, click onUnder the section “About us”, click onUnder the section “About us”, click onUnder the section “About us”, click onUnder the section “About us”, click on“Amadeus Training Registration”“Amadeus Training Registration”“Amadeus Training Registration”“Amadeus Training Registration”“Amadeus Training Registration”

Use the specific user ID and passwordavailable for your organization to submit yourtraining requirement online! Be in touch withyour nearest Amadeus Office for more details.

Amadeus Training RegistrationRequesting a training has never been simpler…!

A: ATE believes that human resourcesare the most valuable resources ofthe Company and in order to sustainthe changing business environment,the Company has undertaken variousHR initiatives during the year. Apartfrom conducting regular trainingprogrammes, the Company hasorganised programmes on followingaspectsQ: How important is travel technology to

you? Do you think the time has comewhen the travel agent has adaptedhimself to the technology thatsurrounds him, or is he stilloverwhelmed by its existence?

A: Technology is a key enablingcomponent in our business and is builtto support the delivery of servicesover a flexible multi-channel distributionenvironment that uses commonstandards and defined procedures. Ithelps support a sustainable strategythat enables us to do travel business(online and traditional) and to have apresence at whichever contact pointthe customer decides to use; thusdeveloping a close relationship with ourclients, at all points of the transaction,and at the same time reducingdistribution costs. We havestandardized our national technologicalarchitecture in terms of desktopprograms and server platform and havea communication infrastructure that iscustom designed to support fail-saferedundancy. We currently have customdesigned inter-operable products thatprovide ERP/CRM functionalities, anational wide-area network, a virtualprivate network accessible from 7 ofour main offices, Voice over IP to ourmajor offices in the metros and CRSand Net access at all our 27 locationscountrywide where the organizationoperates.

Q: Is a trained staff is an asset to theorganization? How much of time isinvested in training of your personnel?Do you use the Amadeus trainingfacilities - both online and offline?

• Customer servicing & telephonemanners.

• CRS [Systems training]• Full fledged training on products

operations and sales• Stress management• Behavioural aspects• Personality developmentATE avails of the CRS training providedby Amadeus for all new employees.All employees are put through theongoing refresher training programmesimparted by Amadeus to keep themupdated on the CRS functions andrelated subjects and to make themfamiliar with technology innovations likee-ticketing etc.

Q: It is said that “Insurance is the subjectmatter of solicitation”, has theAmadeus insurance product benefitedyou and your clients? In what way?

A: All our Insurance travel products arenow booked through the system. Thepioneering efforts from Amadeus haschanged the way this product wasbeing offered; time consuming effortsin filling up forms and sending them to

Product Talk

Mr. E.M. NajeebChairman & Managing Director

ATE Travels

Products, products and products… as a leading GDS it is ever so simple for us to churn out these user friendlyproducts at a drop of a hat, which in turn will make your day to day working ever so simple but we felt that thisnewsletter should now have a friendly dialogue aspect to it. From this issue we have opened the “Product News”to industry experts to themselves talk about their experiences, anecdotes and the ominous product line which Amadeushas to offer. We hope you will enjoy the “Product News” now even more with our new section called “Product Talk ”

Mr. E.M. Najeeb, CMD ATE Travels, took time out for an exclusive one on oneinterview with Karun Budhraja, Dy. GM, Marketing Communications, Amadeus Indiaand shared his views on some burning topics. Following are the excerpts of theinterview.

the local insurance company office etc.Now it is a complete integrated offeringalong with ticketing and other relatedservices and a valuable additive to thebottom line.

Q: Since your office is using the top ofthe line browser based front officesystem called, VISTA, do you thinkthat the delivery of service to yourclients has improved?

A: Amadeus Vista has been an instanthit with our younger travel consultantswho are more attuned to working withthe windows based graphical interfacefront office reservation tool; and theprovision of an enhanced commandscreen mode has been equally goodat getting converts from the oldercrowd who are handy with the crypticcommand screen options. Access toa graphical point and click interfaceto the majority of transactions to andfrom the host adds to the usability ofthe system even by a computernewbie; equally attractive is the split-screen option and the ease by whicheven very complex queries can behandled. The addition of simplifiedentry process for car, hotel, cruiseand ferry bookings is especially usefulto the leisure segment and thepresentation of other travel relatedinformation services such as industrynews, customer profiles and providerinformation combine to make a muchmore functional tool for both novice &expert users.

Q: Finally, what message would you liketo give to the industry at large?

A: One must conduct business in anethical framework, with the customeras the central focus, keeping in mindour responsibilities to the customer,our employees, to society and finallyto us. We must be competitive at alltimes, constantly innovate and acceptchange as a constant reality.

E.M. Najeeb and his team

55555

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You can search the catalog, browse the catalog, or do an

advanced search.

This list contains the self-paced offeringsthat you recently accessed.

The Wish List is a list of learning events that you may want to take in the future.

����������������������������������������������������������������������You can also do a search

via the Catalog tab.

The blue tab is the active tab.

Issue 2-04.p65 11/8/04, 1:55 PM1

Amadeus provides NON-BSP TicketPrinting Solution in the Sri Lanka Market

Similar to the new Amadeus ticket writer product in India, this product

can automate the ticket printing of airlines such UL and GF.

Features include smooth printing of continuous stationary, automaticreporting and efficient ticket printing in a LAN environment.

Jet Airways, Amadeus tie-up for automatedticketing ... Now in Sri Lanka also .....The travel agencies in Sri Lanka, can issue 9W tickets based on thesame central ticketing solution as existing in India.

THE PRODUCT WORKING• The fare for the itinerary is chosen and stored by the user• The user can preview the ticket before printing• The user gives the command to print the ticket• Ticket is physically printed and internally reported on the Amadeus

system.

NEW PRODUCT FOR PRINTING

NON-BSP DOCUMENTS FOR S2DOMESTIC SECTORS

The new Amadeus ticket printing solution is awindows based application, with a graphicaluser interface. It automates the printing ofmanual documents (non-BSP stationary).

This product extracts the data from the Amadeussystem and displays it in the editing window. Travelagents can edit the ticket, save it in a local database,and preview it before printing. Features includean interactive stock bank, reporting features andtotally compatible with LAN environment.

Amadeus SwitchAmadeus, the most user friendly CRS, comesout with an equally user friendly tool called theAMADEUS SWITCH !

Amadeus Switch converts the commands of oneCRS into another and these can be transmitted tothe Amadeus Central System as well. It acts as a

catalyst for those users who have worked on one CRS andnow wish to be experts on Amadeus.

To assist further, the inbuilt E-QRG inculcates all Amadeusentries for an easy reference.

So “Switch” to Amadeus and experience the ease of smoothworking !!!

E-QRG can also be deployed as a standalone tool to assistyou with all Amadeus entries.

Call your nearest Amadeus office NOW to know more !

For further information please contact: rcharan@amadeus.co.in

AMADEUS INRODUCES - AUTOMATICENROLLMENT PRODUCT FOR AIR SAHARA -

COSMOS FREQUENT FLYER PROGRAM1. This product would help the travel agents enroll their clients for the

Air Sahara-Cosmos Frequent Flier programme and enable them toget all privileges associated with it.

2. A temporary card number is processed for the passenger.3. The travel agency is informed of this number through a queue

message which is automatically generated from the provider’sserver into the Amadeus system.

4. The travel agent simply needs to fill in all details pertaining to theirclient in the relevant boxes as shown below.

5. Agent gets this form to fill up after he clicks on the “SAHARACOSMOS APPLICATION”.

Indian AirlinesEnhancements

The Amadeus Central System, with an everincreasing database of a host of providers, bringsINDIAN AIRLINES to Amadeus ACCESS SELL !

Benefits:Benefits:Benefits:Benefits:Benefits:

• Immediate segment confirmation (HK)

• Full secure sell reporting to Indian AirlinesInventory system

So start utilizing the never-ending benefits fromAmadeus!!!

Focus on The Amadeus Express Travel SolutionsCo-sponso rsCo-sponso rsCo-sponso rsCo-sponso rsCo-sponso rs

of lucky ones managed to carry home prizes won in the oneto one quiz sessions.

Amadeus and its main co-sponsors sponsored the prizes.Our co-sponsors who took the initiative in this RoadShow were Air Sahara, Malaysia Airlines, TATA AIG andMarriott. The sub-sponsors included Indian Airlines andMyanmar Airways International; sponsors were Air Tel,Bajaj Allianz, Baljee Hotels, Bird Education Society ofTravel and Tourism, Royal Nepal Airlines and Taj Hotels& Resorts; our partners were Air India, Alitalia, Iran Air,Jet Airways, Kenya Airways, Qantas, Qatar Airways andSwiss International Airlines.

In the course of next month, the show will go on,showcasing its products and total IT solutions for thetravel industry.

For further information please contact: sanand@amadeus.co.in

The “Amadeus Express”- a Road Show for 5,000 travelprofessionals across the country, enlightening them on Amadeusproducts and services and unveiling futuristic products for theTravel Industry, began its wave from Delhi on the 30th and 31stJuly and spread its wings to the cities of Bangalore, Chennai,Kochi and Hyderabad in the South and Kolkata in the East andhas continued its odyssey westwards to Mumbai, Ahmedabad &Vadodara. Next stops will be Pune, Jaipur, Chandigarh, Jalandharand finally culminating in Lucknow.

The highlights of the Road Show were the front office productsof e-ticketing; state-of-the art Front Office system, AmadeusVista; Satellite Ticket Printing as well as Back Office and e-commerce initiatives and B2B portal Res4.com.

Delhi saw a whopping audience of a 1000 travel professionalsspread over two days attentively listening to the presenters. Anenthralled audience of 800 in the South and 300 in the Eastand another 1000 in the West were equally interactive and lots

3333322222 44444

VIEW THE ETKT STOCK BANK FOR YOUR AGENCYThe functionality to view the e-ticket document bank for your officehas now been activated. You simply need to queue the word ETKTto DEL1A0980 (Q95C0) as given below:

QE/DEL1A0980/95C0ETKT//(enter/transmit)The ticket number range would be extracted and the responsewould be placed on your agency queue (Q95C0).Perform the entry QS95C0 to see the response

QUEUE CYCLE COMPLETE- Q95 C0 (0)DEL1A0980 AS/SN 05NOV04/1117ZMESSAGE 1 OF 1AGENCY TICKET NUMBER RANGESUPPLIER: INAGENCY: DELXX2112STOCK TYPES RANGESETKT OPTAT1 NEXT 1622377777 TO 1622388888 ALLOCATEDPlease check your e-ticket stock range regularly and contact theAmadeus office for additional stock loading.! All agents must contact the IATA office to ask for e-ticket stock.

Once the IATA office gives the message to Amadeus, thee-Ticket stock will be loaded in the agency’s office ID.

! Refer the TGETD-IN page to check which all airlines participateon Amadeus electronic ticketing product.

! The carriers which are not allowed for e-ticketing in your officeare listed in the AET field (PROHIBIT ETKT CARRIER). Contactthe airline concerned to open access for your agency.

! For all e-Tickets issued, keep the copy of the agent and auditcoupon safely.

! The itinerary receipt can be emailed by inserting this entry inthe PNR:ITR-EML-email address

! The agent and audit coupon can be printed upto 07 days of ticketissue by the entry TTR (also see HETTR help page for more options).

! The entry TTP/TKT/ET entry should be done prior to issuing ane-Ticket to see if any system mandatory elements are missing orerroneous (this will not prompt you for FOIDs - so always checkthe HEETTXX page to be sure whether or not an airline requiresform of identification entry - SRFOID).

! Please be advised that on receiving a reject on doing the TTPentry, the system consumes the e-Ticket number in the background.Check the TJQ entry to see if you have received any CANN status.Call the Amadeus helpdesk (on the nation wide toll free number1600-111-200) before repeating this entry. Do not repeat the TTPentry without checking and rectifying the reason of the reject.

! It is advisable to restrict the e-Ticket issue to a maximum of 2 to3 tickets in one go. The airline can restrict the maximum no. ofsegments and passengers allowed in e-Ticketing. The HEETTXXpage for the “IN” market displays such restrictions.

!!!!! We wish to emphasise that some airline require form ofIdentification (FOID) as the mandatory field for issuing an e-Ticket.Hence, it is imperative to add the FOID in a PNR whileissuing an e-Ticket and the entry for the same is:SR FOID XX HK/-FF1234567890, where,SR, is the transaction code. FOID, is the SSR code.XX, is the 2-letter code, depending upon the airline.FF, is the form of identification, as Frequent Flyer Card No.

! Please ensure all your staff is fully trained on e-Ticketing. Forany training required on e-Ticketing please contact our products& training team at training@amadeus.co.in

For details on the above, please refer to HE SR,GPSR2.The HEETTXX (XX is the airline code) should be checked to seewhether or not the FOID is required by the validating airline. Pleaselook up the GGAMAINETT page and watch out for our regular broadcastmessages. If the airline requires the FOID, and if it is missing from thePNR, then the e-Ticket would get reported. To avoid this at all times,please do check the HEETT airline page as mentioned above.For further information please contact: swati@amadeus.co.in

ELECTRONIC TICKETINGELECTRONIC TICKETINGELECTRONIC TICKETINGELECTRONIC TICKETINGELECTRONIC TICKETING

Issue 2-04.p65 11/8/04, 1:56 PM2

Amadeus provides NON-BSP TicketPrinting Solution in the Sri Lanka Market

Similar to the new Amadeus ticket writer product in India, this product

can automate the ticket printing of airlines such UL and GF.

Features include smooth printing of continuous stationary, automaticreporting and efficient ticket printing in a LAN environment.

Jet Airways, Amadeus tie-up for automatedticketing ... Now in Sri Lanka also .....The travel agencies in Sri Lanka, can issue 9W tickets based on thesame central ticketing solution as existing in India.

THE PRODUCT WORKING• The fare for the itinerary is chosen and stored by the user• The user can preview the ticket before printing• The user gives the command to print the ticket• Ticket is physically printed and internally reported on the Amadeus

system.

NEW PRODUCT FOR PRINTING

NON-BSP DOCUMENTS FOR S2DOMESTIC SECTORS

The new Amadeus ticket printing solution is awindows based application, with a graphicaluser interface. It automates the printing ofmanual documents (non-BSP stationary).

This product extracts the data from the Amadeussystem and displays it in the editing window. Travelagents can edit the ticket, save it in a local database,and preview it before printing. Features includean interactive stock bank, reporting features andtotally compatible with LAN environment.

Amadeus SwitchAmadeus, the most user friendly CRS, comesout with an equally user friendly tool called theAMADEUS SWITCH !

Amadeus Switch converts the commands of oneCRS into another and these can be transmitted tothe Amadeus Central System as well. It acts as a

catalyst for those users who have worked on one CRS andnow wish to be experts on Amadeus.

To assist further, the inbuilt E-QRG inculcates all Amadeusentries for an easy reference.

So “Switch” to Amadeus and experience the ease of smoothworking !!!

E-QRG can also be deployed as a standalone tool to assistyou with all Amadeus entries.

Call your nearest Amadeus office NOW to know more !

For further information please contact: rcharan@amadeus.co.in

AMADEUS INRODUCES - AUTOMATICENROLLMENT PRODUCT FOR AIR SAHARA -

COSMOS FREQUENT FLYER PROGRAM1. This product would help the travel agents enroll their clients for the

Air Sahara-Cosmos Frequent Flier programme and enable them toget all privileges associated with it.

2. A temporary card number is processed for the passenger.3. The travel agency is informed of this number through a queue

message which is automatically generated from the provider’sserver into the Amadeus system.

4. The travel agent simply needs to fill in all details pertaining to theirclient in the relevant boxes as shown below.

5. Agent gets this form to fill up after he clicks on the “SAHARACOSMOS APPLICATION”.

Indian AirlinesEnhancements

The Amadeus Central System, with an everincreasing database of a host of providers, bringsINDIAN AIRLINES to Amadeus ACCESS SELL !

Benefits:Benefits:Benefits:Benefits:Benefits:

• Immediate segment confirmation (HK)

• Full secure sell reporting to Indian AirlinesInventory system

So start utilizing the never-ending benefits fromAmadeus!!!

Focus on The Amadeus Express Travel SolutionsCo-sponso rsCo-sponso rsCo-sponso rsCo-sponso rsCo-sponso rs

of lucky ones managed to carry home prizes won in the oneto one quiz sessions.

Amadeus and its main co-sponsors sponsored the prizes.Our co-sponsors who took the initiative in this RoadShow were Air Sahara, Malaysia Airlines, TATA AIG andMarriott. The sub-sponsors included Indian Airlines andMyanmar Airways International; sponsors were Air Tel,Bajaj Allianz, Baljee Hotels, Bird Education Society ofTravel and Tourism, Royal Nepal Airlines and Taj Hotels& Resorts; our partners were Air India, Alitalia, Iran Air,Jet Airways, Kenya Airways, Qantas, Qatar Airways andSwiss International Airlines.

In the course of next month, the show will go on,showcasing its products and total IT solutions for thetravel industry.

For further information please contact: sanand@amadeus.co.in

The “Amadeus Express”- a Road Show for 5,000 travelprofessionals across the country, enlightening them on Amadeusproducts and services and unveiling futuristic products for theTravel Industry, began its wave from Delhi on the 30th and 31stJuly and spread its wings to the cities of Bangalore, Chennai,Kochi and Hyderabad in the South and Kolkata in the East andhas continued its odyssey westwards to Mumbai, Ahmedabad &Vadodara. Next stops will be Pune, Jaipur, Chandigarh, Jalandharand finally culminating in Lucknow.

The highlights of the Road Show were the front office productsof e-ticketing; state-of-the art Front Office system, AmadeusVista; Satellite Ticket Printing as well as Back Office and e-commerce initiatives and B2B portal Res4.com.

Delhi saw a whopping audience of a 1000 travel professionalsspread over two days attentively listening to the presenters. Anenthralled audience of 800 in the South and 300 in the Eastand another 1000 in the West were equally interactive and lots

3333322222 44444

VIEW THE ETKT STOCK BANK FOR YOUR AGENCYThe functionality to view the e-ticket document bank for your officehas now been activated. You simply need to queue the word ETKTto DEL1A0980 (Q95C0) as given below:

QE/DEL1A0980/95C0ETKT//(enter/transmit)The ticket number range would be extracted and the responsewould be placed on your agency queue (Q95C0).Perform the entry QS95C0 to see the response

QUEUE CYCLE COMPLETE- Q95 C0 (0)DEL1A0980 AS/SN 05NOV04/1117ZMESSAGE 1 OF 1AGENCY TICKET NUMBER RANGESUPPLIER: INAGENCY: DELXX2112STOCK TYPES RANGESETKT OPTAT1 NEXT 1622377777 TO 1622388888 ALLOCATEDPlease check your e-ticket stock range regularly and contact theAmadeus office for additional stock loading.! All agents must contact the IATA office to ask for e-ticket stock.

Once the IATA office gives the message to Amadeus, thee-Ticket stock will be loaded in the agency’s office ID.

! Refer the TGETD-IN page to check which all airlines participateon Amadeus electronic ticketing product.

! The carriers which are not allowed for e-ticketing in your officeare listed in the AET field (PROHIBIT ETKT CARRIER). Contactthe airline concerned to open access for your agency.

! For all e-Tickets issued, keep the copy of the agent and auditcoupon safely.

! The itinerary receipt can be emailed by inserting this entry inthe PNR:ITR-EML-email address

! The agent and audit coupon can be printed upto 07 days of ticketissue by the entry TTR (also see HETTR help page for more options).

! The entry TTP/TKT/ET entry should be done prior to issuing ane-Ticket to see if any system mandatory elements are missing orerroneous (this will not prompt you for FOIDs - so always checkthe HEETTXX page to be sure whether or not an airline requiresform of identification entry - SRFOID).

! Please be advised that on receiving a reject on doing the TTPentry, the system consumes the e-Ticket number in the background.Check the TJQ entry to see if you have received any CANN status.Call the Amadeus helpdesk (on the nation wide toll free number1600-111-200) before repeating this entry. Do not repeat the TTPentry without checking and rectifying the reason of the reject.

! It is advisable to restrict the e-Ticket issue to a maximum of 2 to3 tickets in one go. The airline can restrict the maximum no. ofsegments and passengers allowed in e-Ticketing. The HEETTXXpage for the “IN” market displays such restrictions.

!!!!! We wish to emphasise that some airline require form ofIdentification (FOID) as the mandatory field for issuing an e-Ticket.Hence, it is imperative to add the FOID in a PNR whileissuing an e-Ticket and the entry for the same is:SR FOID XX HK/-FF1234567890, where,SR, is the transaction code. FOID, is the SSR code.XX, is the 2-letter code, depending upon the airline.FF, is the form of identification, as Frequent Flyer Card No.

! Please ensure all your staff is fully trained on e-Ticketing. Forany training required on e-Ticketing please contact our products& training team at training@amadeus.co.in

For details on the above, please refer to HE SR,GPSR2.The HEETTXX (XX is the airline code) should be checked to seewhether or not the FOID is required by the validating airline. Pleaselook up the GGAMAINETT page and watch out for our regular broadcastmessages. If the airline requires the FOID, and if it is missing from thePNR, then the e-Ticket would get reported. To avoid this at all times,please do check the HEETT airline page as mentioned above.For further information please contact: swati@amadeus.co.in

ELECTRONIC TICKETINGELECTRONIC TICKETINGELECTRONIC TICKETINGELECTRONIC TICKETINGELECTRONIC TICKETING

Issue 2-04.p65 11/8/04, 1:56 PM2

a newsletter for amadeus users in the Indian subcontinent

Issue 2, 200466666 CO

NT

EN

TS

!!!!! Amadeus Travel Solutions

!!!!! Electronic Ticketing

!!!!! Amadeus Switch

!!!!! Product Talk

!!!!! Amadeus Learning City

!!!!! Indian Airlines Enhancements

The “Amadeus Express” – a Road Show for 5,000 travelprofessionals across the country, enlightening them on Amadeus

products and services and unveiling futuristic products for the TravelIndustry.

Also introducing “Product Talk ” a new section where we bring toyou industry specialists who talk on the Amadeus Product line.

Amadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentNEW DELHI D-4/4, Vasant Vihar, New Delhi - 110057. Tel: +91 11 51663300 Fax: +91 11 26144161

Jaipur Tel: +91 141 2365100 Fax: +91 141 2365300Jalandhar Tel: +91 181 2457352 Fax: +91 181 2459289Kanpur Tel: +91 512 2312445 Fax: +91 512 2310533Kathmandu Tel: +977 1 4422873 Fax: +977 1 4418832Kolkata Tel: +91 33 22805320 Fax: +91 33 22806904Lucknow Tel: +91 522 2286137 Fax: +91 522 2286135Mangalore Tel: +91 824 2446493 Fax: +91 824 2440536Mumbai Tel: +91 22 24960708 Fax: +91 22 24975510Pune Tel: +91 20 26126295 Fax: +91 20 26059133Thiruvananthapuram Tel: +91 471 2466385 Fax: +91 471 2479821Trichy Tel: +91 431 2400233Vadodara Tel: +91 265 2338357 Fax: +91 265 2337043Varanasi Tel: +91 542 2501483 Fax: +91 542 2347955

Agra Tel: +91 562 2226136Ahmedabad Tel: +91 79 6440639 Fax: +91 79 6447241Bangalore Tel: +91 80 5591095 Fax: +91 80 5091165Calicut Tel: +91 495 2727698Chandigarh Tel: +91 172 711332 Fax: +91 172 703713Chennai Tel: +91 44 28526233 Fax: +91 44 28555926Cochin Tel: +91 484 2358870 Fax: +91 484 2370872Coimbatore Tel: +09842270740Colombo Tel: +94 1 321194 Fax: +94 75 342007Dhaka Tel: +880 2 8613391 Fax: +880 2 9346177Goa Tel: +91 832 2437409 Fax: +91 832 2423306Guwahati Tel: +91 361 2665875 Fax: +91 361 2662509Hyderabad Tel: +91 40 23212681 Fax: +91 40 23210176Indore Tel: +91 731 2566681

visit us at : www.amadeus.co.in

Amadeus Learning City (ALC) is ane-learning website which offers a variety ofservices including:• Online learning on the Amadeus system:

Self-paced courses, quizzes, multimediaproduct demos and printable referencematerial

• Skills assessment: real-time tracking andreporting

• Online communication: discussionforums, chat sessions, e-mail

To avail this fantastic offering, follow thesimple steps below to create your uniqueuser ID and password to access the site.

Step1: Access the ALC registration pagethrough the URLh t t p s : / / l e a r n i n g c i t y. a m a d e u s . c o m /RegistrationPage.jspStep2: Enter the ALC V1 user id andpassword already in useBe in touch with your Amadeus office incase you do not have thisStep3: You are directed to the online registrationform. Fill in the details and click on “Submit”Voila! You are now connected to the ALC V2site.

Contact your nearest Amadeus officefor more details on how to navigate inthe site and benefit fully from the userfriendly interface.

Useful Tip:Save the ALC V2 site address in“Favorites”Give the url a friendly name such asAmadeus e-learning.

Welcome onboard Amadeus Learning City Version 2!!

The next time you need to accessALC V2, simply pick the friendlyname from “Favorites” and connectvia the user id and password createdby you.Share your feedback with us by usingthe online feedback form availableon the site!

Welcome to the new Amadeus initiative thatallows you to easily communicate all yourtraining requirements to Amadeus.

Log on to: www.amadeus.co.in

Under the section “About us”, click onUnder the section “About us”, click onUnder the section “About us”, click onUnder the section “About us”, click onUnder the section “About us”, click on“Amadeus Training Registration”“Amadeus Training Registration”“Amadeus Training Registration”“Amadeus Training Registration”“Amadeus Training Registration”

Use the specific user ID and passwordavailable for your organization to submit yourtraining requirement online! Be in touch withyour nearest Amadeus Office for more details.

Amadeus Training RegistrationRequesting a training has never been simpler…!

A: ATE believes that human resourcesare the most valuable resources ofthe Company and in order to sustainthe changing business environment,the Company has undertaken variousHR initiatives during the year. Apartfrom conducting regular trainingprogrammes, the Company hasorganised programmes on followingaspectsQ: How important is travel technology to

you? Do you think the time has comewhen the travel agent has adaptedhimself to the technology thatsurrounds him, or is he stilloverwhelmed by its existence?

A: Technology is a key enablingcomponent in our business and is builtto support the delivery of servicesover a flexible multi-channel distributionenvironment that uses commonstandards and defined procedures. Ithelps support a sustainable strategythat enables us to do travel business(online and traditional) and to have apresence at whichever contact pointthe customer decides to use; thusdeveloping a close relationship with ourclients, at all points of the transaction,and at the same time reducingdistribution costs. We havestandardized our national technologicalarchitecture in terms of desktopprograms and server platform and havea communication infrastructure that iscustom designed to support fail-saferedundancy. We currently have customdesigned inter-operable products thatprovide ERP/CRM functionalities, anational wide-area network, a virtualprivate network accessible from 7 ofour main offices, Voice over IP to ourmajor offices in the metros and CRSand Net access at all our 27 locationscountrywide where the organizationoperates.

Q: Is a trained staff is an asset to theorganization? How much of time isinvested in training of your personnel?Do you use the Amadeus trainingfacilities - both online and offline?

• Customer servicing & telephonemanners.

• CRS [Systems training]• Full fledged training on products

operations and sales• Stress management• Behavioural aspects• Personality developmentATE avails of the CRS training providedby Amadeus for all new employees.All employees are put through theongoing refresher training programmesimparted by Amadeus to keep themupdated on the CRS functions andrelated subjects and to make themfamiliar with technology innovations likee-ticketing etc.

Q: It is said that “Insurance is the subjectmatter of solicitation”, has theAmadeus insurance product benefitedyou and your clients? In what way?

A: All our Insurance travel products arenow booked through the system. Thepioneering efforts from Amadeus haschanged the way this product wasbeing offered; time consuming effortsin filling up forms and sending them to

Product Talk

Mr. E.M. NajeebChairman & Managing Director

ATE Travels

Products, products and products… as a leading GDS it is ever so simple for us to churn out these user friendlyproducts at a drop of a hat, which in turn will make your day to day working ever so simple but we felt that thisnewsletter should now have a friendly dialogue aspect to it. From this issue we have opened the “Product News”to industry experts to themselves talk about their experiences, anecdotes and the ominous product line which Amadeushas to offer. We hope you will enjoy the “Product News” now even more with our new section called “Product Talk ”

Mr. E.M. Najeeb, CMD ATE Travels, took time out for an exclusive one on oneinterview with Karun Budhraja, Dy. GM, Marketing Communications, Amadeus Indiaand shared his views on some burning topics. Following are the excerpts of theinterview.

the local insurance company office etc.Now it is a complete integrated offeringalong with ticketing and other relatedservices and a valuable additive to thebottom line.

Q: Since your office is using the top ofthe line browser based front officesystem called, VISTA, do you thinkthat the delivery of service to yourclients has improved?

A: Amadeus Vista has been an instanthit with our younger travel consultantswho are more attuned to working withthe windows based graphical interfacefront office reservation tool; and theprovision of an enhanced commandscreen mode has been equally goodat getting converts from the oldercrowd who are handy with the crypticcommand screen options. Access toa graphical point and click interfaceto the majority of transactions to andfrom the host adds to the usability ofthe system even by a computernewbie; equally attractive is the split-screen option and the ease by whicheven very complex queries can behandled. The addition of simplifiedentry process for car, hotel, cruiseand ferry bookings is especially usefulto the leisure segment and thepresentation of other travel relatedinformation services such as industrynews, customer profiles and providerinformation combine to make a muchmore functional tool for both novice &expert users.

Q: Finally, what message would you liketo give to the industry at large?

A: One must conduct business in anethical framework, with the customeras the central focus, keeping in mindour responsibilities to the customer,our employees, to society and finallyto us. We must be competitive at alltimes, constantly innovate and acceptchange as a constant reality.

E.M. Najeeb and his team

55555

���������������������������������������������������������������������������������������������������������������������

You can search the catalog, browse the catalog, or do an

advanced search.

This list contains the self-paced offeringsthat you recently accessed.

The Wish List is a list of learning events that you may want to take in the future.

����������������������������������������������������������������������You can also do a search

via the Catalog tab.

The blue tab is the active tab.

Issue 2-04.p65 11/8/04, 1:55 PM1

a newsletter for amadeus users in the Indian subcontinent

Issue 2, 200466666 CO

NT

EN

TS

!!!!! Amadeus Travel Solutions

!!!!! Electronic Ticketing

!!!!! Amadeus Switch

!!!!! Product Talk

!!!!! Amadeus Learning City

!!!!! Indian Airlines Enhancements

The “Amadeus Express” – a Road Show for 5,000 travelprofessionals across the country, enlightening them on Amadeus

products and services and unveiling futuristic products for the TravelIndustry.

Also introducing “Product Talk ” a new section where we bring toyou industry specialists who talk on the Amadeus Product line.

Amadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentAmadeus Offices in the Indian SubcontinentNEW DELHI D-4/4, Vasant Vihar, New Delhi - 110057. Tel: +91 11 51663300 Fax: +91 11 26144161

Jaipur Tel: +91 141 2365100 Fax: +91 141 2365300Jalandhar Tel: +91 181 2457352 Fax: +91 181 2459289Kanpur Tel: +91 512 2312445 Fax: +91 512 2310533Kathmandu Tel: +977 1 4422873 Fax: +977 1 4418832Kolkata Tel: +91 33 22805320 Fax: +91 33 22806904Lucknow Tel: +91 522 2286137 Fax: +91 522 2286135Mangalore Tel: +91 824 2446493 Fax: +91 824 2440536Mumbai Tel: +91 22 24960708 Fax: +91 22 24975510Pune Tel: +91 20 26126295 Fax: +91 20 26059133Thiruvananthapuram Tel: +91 471 2466385 Fax: +91 471 2479821Trichy Tel: +91 431 2400233Vadodara Tel: +91 265 2338357 Fax: +91 265 2337043Varanasi Tel: +91 542 2501483 Fax: +91 542 2347955

Agra Tel: +91 562 2226136Ahmedabad Tel: +91 79 6440639 Fax: +91 79 6447241Bangalore Tel: +91 80 5591095 Fax: +91 80 5091165Calicut Tel: +91 495 2727698Chandigarh Tel: +91 172 711332 Fax: +91 172 703713Chennai Tel: +91 44 28526233 Fax: +91 44 28555926Cochin Tel: +91 484 2358870 Fax: +91 484 2370872Coimbatore Tel: +09842270740Colombo Tel: +94 1 321194 Fax: +94 75 342007Dhaka Tel: +880 2 8613391 Fax: +880 2 9346177Goa Tel: +91 832 2437409 Fax: +91 832 2423306Guwahati Tel: +91 361 2665875 Fax: +91 361 2662509Hyderabad Tel: +91 40 23212681 Fax: +91 40 23210176Indore Tel: +91 731 2566681

visit us at : www.amadeus.co.in

Amadeus Learning City (ALC) is ane-learning website which offers a variety ofservices including:• Online learning on the Amadeus system:

Self-paced courses, quizzes, multimediaproduct demos and printable referencematerial

• Skills assessment: real-time tracking andreporting

• Online communication: discussionforums, chat sessions, e-mail

To avail this fantastic offering, follow thesimple steps below to create your uniqueuser ID and password to access the site.

Step1: Access the ALC registration pagethrough the URLh t t p s : / / l e a r n i n g c i t y. a m a d e u s . c o m /RegistrationPage.jspStep2: Enter the ALC V1 user id andpassword already in useBe in touch with your Amadeus office incase you do not have thisStep3: You are directed to the online registrationform. Fill in the details and click on “Submit”Voila! You are now connected to the ALC V2site.

Contact your nearest Amadeus officefor more details on how to navigate inthe site and benefit fully from the userfriendly interface.

Useful Tip:Save the ALC V2 site address in“Favorites”Give the url a friendly name such asAmadeus e-learning.

Welcome onboard Amadeus Learning City Version 2!!

The next time you need to accessALC V2, simply pick the friendlyname from “Favorites” and connectvia the user id and password createdby you.Share your feedback with us by usingthe online feedback form availableon the site!

Welcome to the new Amadeus initiative thatallows you to easily communicate all yourtraining requirements to Amadeus.

Log on to: www.amadeus.co.in

Under the section “About us”, click onUnder the section “About us”, click onUnder the section “About us”, click onUnder the section “About us”, click onUnder the section “About us”, click on“Amadeus Training Registration”“Amadeus Training Registration”“Amadeus Training Registration”“Amadeus Training Registration”“Amadeus Training Registration”

Use the specific user ID and passwordavailable for your organization to submit yourtraining requirement online! Be in touch withyour nearest Amadeus Office for more details.

Amadeus Training RegistrationRequesting a training has never been simpler…!

A: ATE believes that human resourcesare the most valuable resources ofthe Company and in order to sustainthe changing business environment,the Company has undertaken variousHR initiatives during the year. Apartfrom conducting regular trainingprogrammes, the Company hasorganised programmes on followingaspectsQ: How important is travel technology to

you? Do you think the time has comewhen the travel agent has adaptedhimself to the technology thatsurrounds him, or is he stilloverwhelmed by its existence?

A: Technology is a key enablingcomponent in our business and is builtto support the delivery of servicesover a flexible multi-channel distributionenvironment that uses commonstandards and defined procedures. Ithelps support a sustainable strategythat enables us to do travel business(online and traditional) and to have apresence at whichever contact pointthe customer decides to use; thusdeveloping a close relationship with ourclients, at all points of the transaction,and at the same time reducingdistribution costs. We havestandardized our national technologicalarchitecture in terms of desktopprograms and server platform and havea communication infrastructure that iscustom designed to support fail-saferedundancy. We currently have customdesigned inter-operable products thatprovide ERP/CRM functionalities, anational wide-area network, a virtualprivate network accessible from 7 ofour main offices, Voice over IP to ourmajor offices in the metros and CRSand Net access at all our 27 locationscountrywide where the organizationoperates.

Q: Is a trained staff is an asset to theorganization? How much of time isinvested in training of your personnel?Do you use the Amadeus trainingfacilities - both online and offline?

• Customer servicing & telephonemanners.

• CRS [Systems training]• Full fledged training on products

operations and sales• Stress management• Behavioural aspects• Personality developmentATE avails of the CRS training providedby Amadeus for all new employees.All employees are put through theongoing refresher training programmesimparted by Amadeus to keep themupdated on the CRS functions andrelated subjects and to make themfamiliar with technology innovations likee-ticketing etc.

Q: It is said that “Insurance is the subjectmatter of solicitation”, has theAmadeus insurance product benefitedyou and your clients? In what way?

A: All our Insurance travel products arenow booked through the system. Thepioneering efforts from Amadeus haschanged the way this product wasbeing offered; time consuming effortsin filling up forms and sending them to

Product Talk

Mr. E.M. NajeebChairman & Managing Director

ATE Travels

Products, products and products… as a leading GDS it is ever so simple for us to churn out these user friendlyproducts at a drop of a hat, which in turn will make your day to day working ever so simple but we felt that thisnewsletter should now have a friendly dialogue aspect to it. From this issue we have opened the “Product News”to industry experts to themselves talk about their experiences, anecdotes and the ominous product line which Amadeushas to offer. We hope you will enjoy the “Product News” now even more with our new section called “Product Talk ”

Mr. E.M. Najeeb, CMD ATE Travels, took time out for an exclusive one on oneinterview with Karun Budhraja, Dy. GM, Marketing Communications, Amadeus Indiaand shared his views on some burning topics. Following are the excerpts of theinterview.

the local insurance company office etc.Now it is a complete integrated offeringalong with ticketing and other relatedservices and a valuable additive to thebottom line.

Q: Since your office is using the top ofthe line browser based front officesystem called, VISTA, do you thinkthat the delivery of service to yourclients has improved?

A: Amadeus Vista has been an instanthit with our younger travel consultantswho are more attuned to working withthe windows based graphical interfacefront office reservation tool; and theprovision of an enhanced commandscreen mode has been equally goodat getting converts from the oldercrowd who are handy with the crypticcommand screen options. Access toa graphical point and click interfaceto the majority of transactions to andfrom the host adds to the usability ofthe system even by a computernewbie; equally attractive is the split-screen option and the ease by whicheven very complex queries can behandled. The addition of simplifiedentry process for car, hotel, cruiseand ferry bookings is especially usefulto the leisure segment and thepresentation of other travel relatedinformation services such as industrynews, customer profiles and providerinformation combine to make a muchmore functional tool for both novice &expert users.

Q: Finally, what message would you liketo give to the industry at large?

A: One must conduct business in anethical framework, with the customeras the central focus, keeping in mindour responsibilities to the customer,our employees, to society and finallyto us. We must be competitive at alltimes, constantly innovate and acceptchange as a constant reality.

E.M. Najeeb and his team

55555

���������������������������������������������������������������������������������������������������������������������

You can search the catalog, browse the catalog, or do an

advanced search.

This list contains the self-paced offeringsthat you recently accessed.

The Wish List is a list of learning events that you may want to take in the future.

����������������������������������������������������������������������You can also do a search

via the Catalog tab.

The blue tab is the active tab.

Issue 2-04.p65 11/8/04, 1:55 PM1