4
Product Maintenance Program (PMP) for RIT113 Dosimetry Software QA Images from EPID and More Users have access to the only QA system that is interchangeable between EPID, Film, CR, Arrays and Bang Gel. Participants in our PMP program automatically receive new interfaces as they become available and PMP participant requests are what dictate many of RIT’s software developments. Members are always ahead of the curve as their QA program goes filmless. Critical Software Updates and Enhancements Participants receive all RIT113 upgrades and enhancements released during the participant’s renewal year (an annual period based on the date of software shipping). You will also receive updated user manuals and related documentation to support product upgrades. RIT upgrades and enhancements are not simply “patches” and “fixes”. They always include major QA routine additions that are the result of our on-going product development as the preeminent leader in radiation therapy QA. Priority Telephone and Internet Technical Support Participants receive unlimited complimentary telephone and internet technical support during the renewal year. With Compliments - First Year Enrollment Is Free When you purchase RIT113 Radiation Therapy Dosimetry software, RIT includes one year of complimentary enrollment in our Product Maintenance Program (PMP)…at no charge. Throughout the first year after purchase, new RIT users may download all new software upgrades and enhancements produced throughout that year. RIT also provides updated user manuals and support documentation. We also include unlimited complimentary telephone, internet, and website technical support. After the initial complimentary year RIT offers an annually renewable membership that gives you the latest developments in radiation therapy QA for IMRT, IGRT using EPID, Film, CR, Arrays, and Bang Gel images as they are released. CAMPEP Credit For Our Training Course PMP participants receive free enrollment (a $900.00 value) in our two day training class, RIT113 With IMRT, which includes instruction on performing QA using your EPID, CR, and Arrays. Attendees receive CAMPEP credits for 10.5 MPCEC hours for completing the course. Members Only Support Website & Video Library Participants have members only password access to the RIT technical support knowledge base and video library on the Internet at www.radimage.com/support The Priceless Benefit Of Experience You’ll never have to go it alone. Our experience with 1600+ user sites in 37 countries and in 19 of the Top 20 US Cancer Centers means that it is extremely unlikely that you will encounter any situation that we have not seen and solved before. The Power To Stay On Top RIT has been and remains the undisputed leader in QA innovation. Receiving software upgrades as they are developed will keep you ahead of the curve in QA. When you transition into filmless QA or new therapies you will be ready because you already have the QA tool to do the job. No new financial investments or learning curves are needed.

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Page 1: Product Maintenance Program - JW Pacific · 2012-08-26 · Product Maintenance Program (PMP) for RIT113 Dosimetry Software QA Images from EPID and More Users have access to the only

Product Maintenance Program(PMP) for RIT113 Dosimetry Software

QA Images from EPID and MoreUsers have access to the only QA system that is interchangeable between EPID, Film, CR, Arrays and Bang Gel. Participants in our PMP program automatically receive new interfaces as they become available and PMP participant requests are what dictate many of RIT’s software developments. Members are always ahead of the curve as their QA program goes filmless.

Critical Software Updates and EnhancementsParticipants receive all RIT113 upgrades and enhancements released during the participant’s renewal year (an annual period based on the date of software shipping). You will also receive updated user manuals and related documentation to support product upgrades. RIT upgrades and enhancements are not simply “patches” and “fixes”. They always include major QA routine additions that are the result of our on-going product development as the preeminent leader in radiation therapy QA.

Priority Telephone and Internet Technical Support Participants receive unlimited complimentary telephone and internet technical support during the renewal year.

With Compliments - First Year Enrollment Is Free When you purchase RIT113 Radiation Therapy Dosimetry software, RIT includes one year of complimentary enrollment in our Product Maintenance Program (PMP)…at no charge.

Throughout the first year after purchase, new RIT users may download all new software upgrades and enhancements produced throughout that year. RIT also provides updated user manuals and support documentation. We also include unlimited complimentary telephone, internet, and website technical support.

After the initial complimentary year RIT offers an annually renewable membership that gives you the latest developments in radiation therapy QA for IMRT, IGRT using EPID, Film, CR, Arrays, and Bang Gel images as they are released.

CAMPEP Credit For Our Training Course PMP participants receive free enrollment (a $900.00 value) in our two day training class, RIT113 With IMRT, which includes instruction on performing QA using your EPID, CR, and Arrays. Attendees receive CAMPEP credits for 10.5 MPCEC hours for completing the course.

Members Only SupportWebsite & Video LibraryParticipants have members only password access to the RIT technical support knowledge base and video library on the Internet at www.radimage.com/support

The Priceless Benefit Of Experience You’ll never have to go it alone. Our experience with 1600+ user sites in 37 countries and in 19 of the Top 20 US Cancer Centers means that it is extremely unlikely that you will encounter any situation that we have not seen and solved before.

The Power To Stay On Top RIT has been and remains the undisputed leader in QA innovation. Receiving software upgrades as they are developed will keep you ahead of the curve in QA. When you transition into filmless QA or new therapies you will be ready because you already have the QA tool to do the job. No new financial investments or learning curves are needed.

Membership Means Staying Ahead in Both User Interface and Analysis Advancements The value of RIT113 software upgrades far exceeds the investment in the Product Maintenance Program renewal price.

Software versions released included the PTW Seven29 direct interface, Radiochromic film Uniformity Correction, Statistical Trend Analysis of all quantifiable measurements, Sensi-X Calibration Correction, 3D CR Correction, 2D Spatial Calibration, and EPID, Ion Chamber and CR dose image analysis. All of these enhancements are driven by scientific and technical advances in medical physics - not “patches” or “fixes”!

Why engage in an on-going relationship with RIT?In 1993 RIT established the gold standard for precision dose image QA, and in 1997 developed the first IMRT QA software, making IMRT treatment feasible not just in centers with large staffs and budgets, but also in local centers of any size. Here are some other RIT “firsts”, bests and “onlys”:

• First software to offer Advanced image Processing Corrections for Radiochromic film

• First non-PTW software package to offer direct control of the PTW 729 ion chamber array

• First to offer automated Star Shot Analysis • First to offer Template Calibration for sub-pixel accuracy

that can be used with any phantom • Only dose image QA to offer custom Vidar scanner drivers

for optimal scanning precision • First to offer automated Radiation/Light Field Coincidence

Analysis • First to offer automated Stereotactic Analysis • First to offer Automated 21 Point Film Processor Correction

• OnlycompanytoofferacompletesolutionforTG142!• Only complete dose image QA to provide interfaces to every

commercially available TPS, and at no additional cost • Only QA product that uses Film, EPID, CR, Arrays, and

Bang Gel, with no additional hardware, software, or cost • Only QA software to support all commercial EPIDs • First and only software to offer Plan Based Calibration (US

Patents 7024026, 7233688, 7680310) • First to offer automated MLC tests • First and only to offer MLC Calibration Technique (US

Patents # 6675116, 6934653 and 7013228, International Patents

• First and only QA software to incorporate the TG18 images for monitor QA

• First and only QA software to perform 3D Correction on CR images

0470

719-590-1077•[email protected]•radimage.com© Radiological Imaging Technology, Inc., November, 2011

Protected by US Patents 6528803, 6675116, 6934358, 6934653, 6937751, 7013228, 7016464, 7024026, 7233688, 7327902, 7639851, 7680310, EP Patents 1252550, 1318857, 1648303,

1683546, CA Patents 2418232, 2524785, 2567197, JP Patents 3817176, 4366362 and other pending US and foreign patents

ISO13485Certified•CEMarked•FDA510(k)Clearance

Call . . . . . . . . 719-590-1077, Option 1Email . . . . . . . [email protected] more . . radimage.com/pmp{It’s a SNAP

to enroll!

Page 2: Product Maintenance Program - JW Pacific · 2012-08-26 · Product Maintenance Program (PMP) for RIT113 Dosimetry Software QA Images from EPID and More Users have access to the only

What kind of technical support do you provide? All new purchases of RIT113 receive one full year complimentary PMP with unlimited telephone, email and website knowledge base technical support. Members of our on-going PMP continue to receive this complimentary support for the duration of their membership.

We also provide email technical support for those PMP customers who prefer this method of communication. We maintain a knowledge base and video training modules on our website that is accessible only by password provided to PMP members.

Not only is technical support readily available to you in a variety of formats, at RIT, technical support is not just quantity, it’s quality!

Is training included in PMP? Yes. The purchase of RIT113 software includes tuition valued at $900.00, for any number of participants to attend one RIT113 training class. While there is no cash value, customers who have purchased the RIT113 Product Maintenance Program (PMP) will receive complimentary entry to these classes during the period in which PMP is in force. For more information on training visit our website at: www.radimage.com/training or call 719-590-1077, option 3. Attendees of the RIT training class will receive CAMPEP credits for 10 MPCEC hours.

Can I purchase multiple years of PMP?Yes. This offers protection against price increases and may be easier for some institutions to get through their purchasing department.

So much is asked of Medical Physicists these days...It doesn’t have to be this difficult.{

When does my PMP start? A PMP start date and renewal date is determined by the purchase date of the software. The first year is complimentary; commencing on the date the original RIT113 software is shipped to the customer. The anniversary or renewal date is one year after the shipping date and that same date yearly thereafter.

What are my PMP payment options?All RIT users automatically receive a renewal notice 3 months in advance of their annual renewal date to notify them of their opportunity to opt-in or renew their on-going membership. Payment must be received in full to activate or continue membership. Payment maybe made by check, Visa/MasterCard, EFT, or wire transfer.

What if I have let my RIT113 PMP expire, but would now like to upgrade my software?RIT113 product upgrades are sold through our PMP, or by purchasing a full new version of the RIT113 software package.

If a user elects not to maintain the software at the current level by declining participation in our PMP program, and they would later like to update their version they will have to purchase the latest version. We can discount their purchase price by the cost difference between the most recent version, and the cumulative number of years their version/PMP is out of date.

RIT113 is an FDA regulated product (21CFR 802.5050). Each version of the RIT113 software is built upon the previous version’s platform. It is not possible to skip upgrades and then leapfrog to a “latest”version at a later date.

What if I don’t join PMP after my complimentary year, but I really need some help?As is customary throughout the software industry, technical support can be purchased on an individual “per incident” basis at a rate of $350 per incident. Simply call our technical support department and explain that you are not a member of PMP, but wish to purchase technical support for a particular incident. An “incident” is defined as a single support issue, and the reasonable effort to resolve it over a series of telephone, email or fax communications. Payment will be required at the time of the initial call and can be made by Visa or MasterCard.

I didn’t call technical support last year. Can’t you credit me for that year and keep me in the program for this next year at no charge?Unfortunately, no. PMP is primarily a software upgrade program. Technical support is complimentary as an added value to the program. Even if you did not find a need to use our technical support team, they and our extensive website technical support system were available to you. Usually at least one software upgrade is issued each year, therefore even if you did not access technical support you have received the benefit of the PMP program.

Can I change my PMP renewal date?We are happy to change PMP renewal dates to accommodate budget cycles, but we cannot offer them for a period of less than one year. If you need to change your renewal date to meet a budgeting cycle RIT will issue an invoice for the period of one year plus the number of months needed to adjust the date to your budgeting month. Example: Original renewal date: 02/14/09 Requested renewal date: 07/04/10

An invoice would be created for PMP with one line item for PMP from 02/14/09 to 02/14/10 in the amount of the annual fee. Then a second line item would be added for PMP for the period of 02/15/09 to 07/04/10 in the amount of an amortized daily rate for that period. Upon receipt of payment the renewal date will be changed to 07/04/xx annually.

QA is a breezewith RIT PMP{Our facility does not purchase

maintenance agreements. Why should I purchase RIT’s PMP?We strongly encourage participation in our PMP program, and almost all of our customers choose to participate.

RIT originated and developed the first independent automated software QA routines for IMRT and IGRT, and we continue to lead the field in innovation of automated QA software. Members of our PMP automatically receive the enhancements we develop in response to the needs of our 1600+ hospital sites. By enrolling in PMP you will receive the latest advancements in QA as they are developed, and you will not need to purchase an entire new copy of the software at full price as you would if RIT released new features only in new versions sold separately.

Additionally, the unlimited complimentary telephone, internet and web site technical support that we provide our PMP members at 1600+ sites, in 37 countries and 19 of the TOP 20 US Cancer Centers, means that our members get the benefit of our vast experience. It is very unlikely that you will ever encounter a situation that we haven’t seen and solved before!

RIT113 is not just an IMRT QA system, nor is it just an EPID dosimetry system. RIT113 has a full suite of QA routines for IMRT, IGRT, conventional and other advanced radiation therapy treatments, interfaces with every commercial TPS, and it can be used with film scanners and/or filmless image capture systems such as EPID, CR, Arrays & Bang Gel.

This comprehensive and flexible system can be used however you need to use it today, and has the functionality to be used however you will need to use it in the future. Staying current in your PMP means that if you transition into new therapies or integrate new hardware into your treatment programs you will be ready because you already have the QA tool to do the job. You won’t need to make another financial investment in another QA product or spend time in another learning curve.

Page 3: Product Maintenance Program - JW Pacific · 2012-08-26 · Product Maintenance Program (PMP) for RIT113 Dosimetry Software QA Images from EPID and More Users have access to the only

What kind of technical support do you provide? All new purchases of RIT113 receive one full year complimentary PMP with unlimited telephone, email and website knowledge base technical support. Members of our on-going PMP continue to receive this complimentary support for the duration of their membership.

We also provide email technical support for those PMP customers who prefer this method of communication. We maintain a knowledge base and video training modules on our website that is accessible only by password provided to PMP members.

Not only is technical support readily available to you in a variety of formats, at RIT, technical support is not just quantity, it’s quality!

Is training included in PMP? Yes. The purchase of RIT113 software includes tuition valued at $900.00, for any number of participants to attend one RIT113 training class. While there is no cash value, customers who have purchased the RIT113 Product Maintenance Program (PMP) will receive complimentary entry to these classes during the period in which PMP is in force. For more information on training visit our website at: www.radimage.com/training or call 719-590-1077, option 3. Attendees of the RIT training class will receive CAMPEP credits for 10 MPCEC hours.

Can I purchase multiple years of PMP?Yes. This offers protection against price increases and may be easier for some institutions to get through their purchasing department.

So much is asked of Medical Physicists these days...It doesn’t have to be this difficult.{

When does my PMP start? A PMP start date and renewal date is determined by the purchase date of the software. The first year is complimentary; commencing on the date the original RIT113 software is shipped to the customer. The anniversary or renewal date is one year after the shipping date and that same date yearly thereafter.

What are my PMP payment options?All RIT users automatically receive a renewal notice 3 months in advance of their annual renewal date to notify them of their opportunity to opt-in or renew their on-going membership. Payment must be received in full to activate or continue membership. Payment maybe made by check, Visa/MasterCard, EFT, or wire transfer.

What if I have let my RIT113 PMP expire, but would now like to upgrade my software?RIT113 product upgrades are sold through our PMP, or by purchasing a full new version of the RIT113 software package.

If a user elects not to maintain the software at the current level by declining participation in our PMP program, and they would later like to update their version they will have to purchase the latest version. We can discount their purchase price by the cost difference between the most recent version, and the cumulative number of years their version/PMP is out of date.

RIT113 is an FDA regulated product (21CFR 802.5050). Each version of the RIT113 software is built upon the previous version’s platform. It is not possible to skip upgrades and then leapfrog to a “latest”version at a later date.

What if I don’t join PMP after my complimentary year, but I really need some help?As is customary throughout the software industry, technical support can be purchased on an individual “per incident” basis at a rate of $350 per incident. Simply call our technical support department and explain that you are not a member of PMP, but wish to purchase technical support for a particular incident. An “incident” is defined as a single support issue, and the reasonable effort to resolve it over a series of telephone, email or fax communications. Payment will be required at the time of the initial call and can be made by Visa or MasterCard.

I didn’t call technical support last year. Can’t you credit me for that year and keep me in the program for this next year at no charge?Unfortunately, no. PMP is primarily a software upgrade program. Technical support is complimentary as an added value to the program. Even if you did not find a need to use our technical support team, they and our extensive website technical support system were available to you. Usually at least one software upgrade is issued each year, therefore even if you did not access technical support you have received the benefit of the PMP program.

Can I change my PMP renewal date?We are happy to change PMP renewal dates to accommodate budget cycles, but we cannot offer them for a period of less than one year. If you need to change your renewal date to meet a budgeting cycle RIT will issue an invoice for the period of one year plus the number of months needed to adjust the date to your budgeting month. Example: Original renewal date: 02/14/09 Requested renewal date: 07/04/10

An invoice would be created for PMP with one line item for PMP from 02/14/09 to 02/14/10 in the amount of the annual fee. Then a second line item would be added for PMP for the period of 02/15/09 to 07/04/10 in the amount of an amortized daily rate for that period. Upon receipt of payment the renewal date will be changed to 07/04/xx annually.

QA is a breezewith RIT PMP{Our facility does not purchase

maintenance agreements. Why should I purchase RIT’s PMP?We strongly encourage participation in our PMP program, and almost all of our customers choose to participate.

RIT originated and developed the first independent automated software QA routines for IMRT and IGRT, and we continue to lead the field in innovation of automated QA software. Members of our PMP automatically receive the enhancements we develop in response to the needs of our 1600+ hospital sites. By enrolling in PMP you will receive the latest advancements in QA as they are developed, and you will not need to purchase an entire new copy of the software at full price as you would if RIT released new features only in new versions sold separately.

Additionally, the unlimited complimentary telephone, internet and web site technical support that we provide our PMP members at 1600+ sites, in 37 countries and 19 of the TOP 20 US Cancer Centers, means that our members get the benefit of our vast experience. It is very unlikely that you will ever encounter a situation that we haven’t seen and solved before!

RIT113 is not just an IMRT QA system, nor is it just an EPID dosimetry system. RIT113 has a full suite of QA routines for IMRT, IGRT, conventional and other advanced radiation therapy treatments, interfaces with every commercial TPS, and it can be used with film scanners and/or filmless image capture systems such as EPID, CR, Arrays & Bang Gel.

This comprehensive and flexible system can be used however you need to use it today, and has the functionality to be used however you will need to use it in the future. Staying current in your PMP means that if you transition into new therapies or integrate new hardware into your treatment programs you will be ready because you already have the QA tool to do the job. You won’t need to make another financial investment in another QA product or spend time in another learning curve.

Page 4: Product Maintenance Program - JW Pacific · 2012-08-26 · Product Maintenance Program (PMP) for RIT113 Dosimetry Software QA Images from EPID and More Users have access to the only

Product Maintenance Program(PMP) for RIT113 Dosimetry Software

QA Images from EPID and MoreUsers have access to the only QA system that is interchangeable between EPID, Film, CR, Arrays and Bang Gel. Participants in our PMP program automatically receive new interfaces as they become available and PMP participant requests are what dictate many of RIT’s software developments. Members are always ahead of the curve as their QA program goes filmless.

Critical Software Updates and EnhancementsParticipants receive all RIT113 upgrades and enhancements released during the participant’s renewal year (an annual period based on the date of software shipping). You will also receive updated user manuals and related documentation to support product upgrades. RIT upgrades and enhancements are not simply “patches” and “fixes”. They always include major QA routine additions that are the result of our on-going product development as the preeminent leader in radiation therapy QA.

Priority Telephone and Internet Technical Support Participants receive unlimited complimentary telephone and internet technical support during the renewal year.

With Compliments - First Year Enrollment Is Free When you purchase RIT113 Radiation Therapy Dosimetry software, RIT includes one year of complimentary enrollment in our Product Maintenance Program (PMP)…at no charge.

Throughout the first year after purchase, new RIT users may download all new software upgrades and enhancements produced throughout that year. RIT also provides updated user manuals and support documentation. We also include unlimited complimentary telephone, internet, and website technical support.

After the initial complimentary year RIT offers an annually renewable membership that gives you the latest developments in radiation therapy QA for IMRT, IGRT using EPID, Film, CR, Arrays, and Bang Gel images as they are released.

CAMPEP Credit For Our Training Course PMP participants receive free enrollment (a $900.00 value) in our two day training class, RIT113 With IMRT, which includes instruction on performing QA using your EPID, CR, and Arrays. Attendees receive CAMPEP credits for 10.5 MPCEC hours for completing the course.

Members Only SupportWebsite & Video LibraryParticipants have members only password access to the RIT technical support knowledge base and video library on the Internet at www.radimage.com/support

The Priceless Benefit Of Experience You’ll never have to go it alone. Our experience with 1600+ user sites in 37 countries and in 19 of the Top 20 US Cancer Centers means that it is extremely unlikely that you will encounter any situation that we have not seen and solved before.

The Power To Stay On Top RIT has been and remains the undisputed leader in QA innovation. Receiving software upgrades as they are developed will keep you ahead of the curve in QA. When you transition into filmless QA or new therapies you will be ready because you already have the QA tool to do the job. No new financial investments or learning curves are needed.

Membership Means Staying Ahead in Both User Interface and Analysis Advancements The value of RIT113 software upgrades far exceeds the investment in the Product Maintenance Program renewal price.

Software versions released included the PTW Seven29 direct interface, Radiochromic film Uniformity Correction, Statistical Trend Analysis of all quantifiable measurements, Sensi-X Calibration Correction, 3D CR Correction, 2D Spatial Calibration, and EPID, Ion Chamber and CR dose image analysis. All of these enhancements are driven by scientific and technical advances in medical physics - not “patches” or “fixes”!

Why engage in an on-going relationship with RIT?In 1993 RIT established the gold standard for precision dose image QA, and in 1997 developed the first IMRT QA software, making IMRT treatment feasible not just in centers with large staffs and budgets, but also in local centers of any size. Here are some other RIT “firsts”, bests and “onlys”:

• First software to offer Advanced image Processing Corrections for Radiochromic film

• First non-PTW software package to offer direct control of the PTW 729 ion chamber array

• First to offer automated Star Shot Analysis • First to offer Template Calibration for sub-pixel accuracy

that can be used with any phantom • Only dose image QA to offer custom Vidar scanner drivers

for optimal scanning precision • First to offer automated Radiation/Light Field Coincidence

Analysis • First to offer automated Stereotactic Analysis • First to offer Automated 21 Point Film Processor Correction

• OnlycompanytoofferacompletesolutionforTG142!• Only complete dose image QA to provide interfaces to every

commercially available TPS, and at no additional cost • Only QA product that uses Film, EPID, CR, Arrays, and

Bang Gel, with no additional hardware, software, or cost • Only QA software to support all commercial EPIDs • First and only software to offer Plan Based Calibration (US

Patents 7024026, 7233688, 7680310) • First to offer automated MLC tests • First and only to offer MLC Calibration Technique (US

Patents # 6675116, 6934653 and 7013228, International Patents

• First and only QA software to incorporate the TG18 images for monitor QA

• First and only QA software to perform 3D Correction on CR images

0470

719-590-1077•[email protected]•radimage.com© Radiological Imaging Technology, Inc., November, 2011

Protected by US Patents 6528803, 6675116, 6934358, 6934653, 6937751, 7013228, 7016464, 7024026, 7233688, 7327902, 7639851, 7680310, EP Patents 1252550, 1318857, 1648303,

1683546, CA Patents 2418232, 2524785, 2567197, JP Patents 3817176, 4366362 and other pending US and foreign patents

ISO13485Certified•CEMarked•FDA510(k)Clearance

Call . . . . . . . . 719-590-1077, Option 1Email . . . . . . . [email protected] more . . radimage.com/pmp{It’s a SNAP

to enroll!