PictionaryGatekeeper A gatekeeper 

is a person who controls access to something, for example via a city gate.

Sentence: In this school the gatekeepers are good.

Listen

To give attention with the ear; attend closely for the purpose of hearing; give ear.

Sentence: Maria is listen music.

Drawback

Drawback, in law in commerce, paying back a duty previously paid on exporting excisable articles or on re-exporting foreign goods.

Sentence: That company have a drawback

Blog is a discussion or informational site published on the World Wide Web and consisting of discrete entries ("posts") typically displayed in reverse chronological order (the most recent post appears first). U

Sentence: All people use that blog

Click Path

A click path (clickstream) is the sequence of hyperlinks one or more website visitors follows

Sentence: That web page have a click path área.

on a given site, presented in the order viewed

E-Service  represents one prominent application of utilizing the use of information and communication technologies (ICTs) in different areas. However, providing an exact definition of e-service is hard to come by as researchers have been using different definitions to describe e-service. Despite these different definitions,

Sentence: E- Service of claro is good

Chat A informal light conversation

Sentence: The chat of tigo is good

Online Farm

Online farm is a virual farm that you can play.

Sentence: My online farm is farmville

Knowledge base

Is a technology used to store complex structured and unstructured information used by a computer system. The initial use of the term was in connection with expert systems which were the first knowledge-based systems.

Sentence: That company have a knowledge base.

Homework

Read the story of Garth´s call to the car dealership preented on page 56. Then, describe four telephone use problems that probably led to Garth´s irritation and his decision not do business with that dealer.

Problem 1: The receptionist took al lot of time to took the answer 15 seconds is a lot.

Problem 2: The receptionist didn’t know what was te car garths ask.

Problem 3: The receptionist attend other clients and no garths.

Problem 4: The receptionist attitude was bad

Mention six telephone tips in this chapter that could avoid these issues from happening.

Ex. Action Tip 8 (Be sure the Conversation is Finished before You Hang Up) Hanging up before the conversation is over is rude and could upset the customer.

Action Tip :Check your phone use attitude

Do a self evaluation and search techniques to help you improve telephone

Action Tip: What to do and sayo Answer promptly

Answer soon to convey efficiency and willingness to serve

Action Tip: smilePeople can feel the smile in your toneAction Tip: Thanks people for callingThis is a power kind word.Action tip: Be sure the conversation is finish before you hang upAlways have a polished way to end a conversationAction tip: courtesy tittlesAddressing people politely formally.