Pg 00 Front Cover July 06 - Profinderprofinder.eu/inst-nov14.pdfMaterials,Kitchens&Bathrooms,Plant&Machinery, HVAC,CivilEngineering,Energy,SmartBuilding Show,GrandDesignsLive.Lasttimearound,Grand

InstallerTheNovember 2014

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SINGLE Page layout33207:Layout 1 10/11/2014 11:57 Page 1

4 Comment

7 News

12 Certass ColumnTrustMark providing aconsumer feedbackfacility within is onlineconsumer search,which is moderated toensure your businessreputation is notdamaged by false orincorrect feedback.

14 Feature –OrangeriesMark Schlotel, ofSynseal, looks at thetrends of peoplemoving or improvingand explains whyimproving is still apopular option.

19 Feature –HardwareOver the comingmonths and years,growing numbers ofmultipoint locks areexpected to fail,presenting a significantopportunity forreplacement sales.We’ve produced afitting guide.

25 ProductsA round-up of all thebeing put togood use in thewindow, door,conservatory andhome improvementmarket.

30 Classified

ContentsReadTheInstaller online – www.profinder.eu

December 2014• Security• Lead Generation• Kitchens & Bathrooms• Garages & Drives• Software• RoofsJanuary 2015• The Installer Guide to

Fabricators• Conservatories• Underfloor Heating &

Air Conditioning• Blinds, Shutters & Awnings• Solar EnergyFebruary 2015• Energy Efficiency• Ecobuild Issue• Locksmiths Show PreviewMarch 2015• Doors part 1• Hardware• Health & Safety

ForwardFeatures

TheInstaller is now sent digitally to 20,000 readers

Pg 12 Certass Column The Installer November 2014:Certass December 09 10/11/2014 14:40 Page 2

4 | Editor’s Comment | The Installer

I was in a conversation with a colleague of mine from within the window,door and conservatory industry and he was telling me about an installerhe knows who is doing windows, doors, conservatories, guttering, loftconversions and extensions. He’s also got a team on kitchen fitting andtwo teams doing flooring - domestic mostly but small commercial if itcomes up. The guy apparently will fit TV arials, do a bit of gardening andeven lay drives if he thinks he can earn a bob or two. Although when Isay he, I clearly mean the people he employs...and that’s anyoneprepared to do a days graft. The installer guy doesn’t do any installingand he barely knocks on doors – he’s got staff to do that as well. He’smore the kinda chap that knows people – people who want to sub somework out or who’ve got a contract. He operates where and when hecan...some say he’s a bit shifty. Others say he is a fabulous businessman.

What do you say?

I still can’t believe how many installers will only turn their hand to whatthey know – windows, door etc and won’t even consider going back tosome of their old customers and offering them something new – or perhapsan overdue repair.

This month we have a fitting guide to multipoint locks – it’s a relativelysimple process and something most window and door fitters should knowhow to do anyway. Take a look – we are at a point where thousands ofthese things will need replacing. Then of course there’s locks. You don’thave to set out to become a locksmithing business...but there should beplenty of remedial and upgrade work out there. And neither of these twosuggestions are straying too far away from your core business.

Think what you might be able to do if you looked around at the skill youhave in your company; took a look at an economy on the rise; and thoughtto yourself ‘it’s now or never’ – grasp the range of opportunities whichmight help you expand your current window business as well as give youthe taste of something else.

Next month we will highlight the opportunities in a range of sectors...wehope we can make you think.

Skills shortageThe UK economy is losing out on £18 billion due to skills shortages, withhundreds of thousands of vacancies across the UK’s small businessesAlmost a quarter of small businesses surveyed currently have availablevacancies; however 16% had vacancies in the last month that they’vebeen unable to fill due to not finding a candidate with the required skillsSmall business decision makers spend over 100 hours a year looking forpotential candidates, training new staff and developing existing staff. Ineconomic output, this is worth an estimated £3,160. This figures rises to£7,450 for 18-34 year old small business decision makers who dedicatemore time to those activities than the older generations.

Just a thought – if you want to expand, start the process soon...coztomorrow might already be too late.

Brian J. Shillibeer, Editor@theinstallermagazine or [email protected]

TheInstallerProfinder LimitedNovember 2014

Comment

EditorBrian ShillibeerAssistant EditorCathryn EllisEditorial OfficeTheStudio, 47HillsideAvenue,Elstree&Borehamwood,HertsWD61HQT.02083815511F.02083864725E. [email protected]:John RoperE. [email protected] Sales:Steve AnthonyT.07967 [email protected] Sales:Tony BondT.07767 626786Email: [email protected] Sales,Classified & Special Projects:Mehreen HaroonT.07814 [email protected] Office andAdvertisement Production:T.01255 673311F.01255 [email protected] Vol 18 No 10Published September 2014Copyright © Profinder Ltd 2014

The Installer is the officialjournal of:

Read TheInstaller online – www.profinder.eu

Opinions expressed in The Installer arethose of the contributors and do notrepresent editorial policy. The publishercharges for the use of editorial pictures.

Pg 04 Comment The Installer November 2014:Pg 03 Comment July-Aug 2008.qxd 10/11/2014 15:01 Page 1

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The Installer | News | 7

FENSA reports that the majority of its registeredbusinesses have embraced mandatory InsuranceBacked Guarantees (IBGs). The system set up byFENSA and its Approved Insurance Providersallows automatic notification of installations fromFENSA to the insurance company, automatic issuingof the IBG policies direct from the insurancecompany to the homeowner and billing direct fromthe insurance company to the installer.This system is working well says FENSA.

However, there is a stubborn minority of installersthat have yet to provide FENSA with details of theirchosen IBG provider and therefore currently cannotself-certify. The consequences for these installersare stark. If an installer does not issue (or payfor) an IBG policy for each job notified, thatcompany will be expelled from FENSA. Suchinstallers will also not be able to register withanother glazing Competent Persons Scheme, asthey are in breach of FENSA rules.

“There is no hiding place for installers duckingout of IBGs,” says FENSA managing directorChris Mayne. “Because the system iscomputerised, we can immediately see whichinstallers do not have an IBG supplier in place.They will be expelled from FENSA.”FENSA rules state: ‘To provide each customer

(other than a Local Authority or HousingAssociation) with an Insurance BackedGuarantee policy (conforming to requirementslaid down from time to time by FENSA) toprovide cover to the customer should theRegistered Business, for whatever reason, ceaseto trade’.Mayne adds: “We have a duty to those FENSA

registered businesses that are playing by therules. We cannot allow those installers thatbreak or ignore the scheme rules to carry on asusual. We will initiate the process to expel theseinstallers.” i

News

The week of 6-11 October 2015 has beendesignated UK Construction Week by design andbuild event company Media 10 as it attempts topull all constrcution industry sectors togetherunder one roof...the roof of Birmingham's NEC.Media 10 recently acquired the Build Show (sister

show to the FIT Show for the window industry) and ownsthe highly successful Grand Designs Live series. Afurther seven dedicated events will form UK ConstructionWeek - creating a construction focused event of a sizethat harks back to the boom time of the 80s.The shows included are: The Build Show, Surface &

Materials, Kitchens & Bathrooms, Plant & Machinery,HVAC, Civil Engineering, Energy, Smart BuildingShow, Grand Designs Live. Last time around, GrandDesigns Live attracted 24,000 trade attendees alone.Meanwhile, The Build Show was attracting supportfrom exhibitors, associations and trade media. Theother shows will all be independent features hungaround the core of Grand Designs and The BuildShow. The organisers are predicting a 50,000 turnout.Media 10’s CEO Lee Newton said: “Media 10 is able

to create the strongest trade event the building and

construction industry has seen. We already attractmore architects, designers and specifiers to our eventsthan any other organiser through 100% Design,Clerkenwell Design Week and Grand Designs Live. Webelieve we are the only company that is capable ofdelivering such a large and ambitious project.”

The weekDesigned to promote construction at a time of renewedgrowth and optimism in the industry, UK ConstructionWeek will be supported by the UK government andindustry associations, as well as trade and consumermedia, with the aim of increasing productivity andprofit in this vital sector that employs 2.2 millionpeople in the UK.Paul Godwin, who with colleague Matthew Glover

launched the Build Show late last year said: “Theresponse received to our show from the industry hasbeen tremendous given the resurgence of the buildingand construction industry. With the resources andexisting events within the Media 10 stable, we willdeliver an event worthy of Britain’s most importantsector.” i

October 2015 – UKConstructionWeek

If an installer does not issue (or pay for) an IBGpolicy for each job notified, that company willbe expelled from

Pg 07, 08, 10, 11 News November 2014:Pg 05, 06, 08 & 09 News April 2008.qxd 10/11/2014 09:31 Page 1

8 | News | The Installer

Network VEKAs UKAS accreditedAssure Competent PersonsScheme has doubled in size overthe last year.The scheme has grown rapidly as it

continues to receive a constant stream ofapplications from installers looking to jointheir first competent persons scheme orinstallers who have become dissatisfiedwith their current operator.Feedback shows that members find

Assure a straightforward and cost effec-tive route to compliance, with BuildingRegulation notification and the fact that

installers and surveyors can quickly taketheir MTC assessments.Austin Greene (Technical and Compli-

ance Manager for Network VEKA'sAssure) explains: “Many new membershave told us they had become unsatisfiedwith their existing competent personsscheme providers. We strive to make thewhole process simple and straightfor-ward which our installers really appreci-ate. We offer all the training, seminarsand advice you would expect to makesure everything runs smoothly for ourinstallers. Members seem to appreciate

the regularCPD bulletinskeeping themupdated aboutRegulationsand otherissues affectingtheir work.“At the rate

we're growing,I wouldn't be atall surprised ifAssure membership doubled again overthe next 12 months.” i

10 Wellington Place is a newcontemporary building located atthe heart of the Leeds businesshub. The building provides astunning vista across the citywhilst providing accommodationfor companies and organisationsseeking a prestigious anddistinctive landmark address.High performance glass supplied

by Saint-Gobain gives the buildingits striking form through theimpressive floor to ceiling glazingthat provides occupiers and visitorswith a platform through which tooverlook the city skyline and is key topromoting the project as a landmarkbuilding. The building features aninnovative exterior design and theglass facade helps create light andairy interior spaces in which peoplecan work, shop and relaxcomfortably. Saint-Gobain helped tocreate the glass façade design and its

modern exterior to create a contrastagainst the existing stonearchitecture in the area.Saint-Gobain Glass products

were chosen as the architectrequired a very specific amount ofsolar gain and light reflection in theglass façade. Aesthetically, the highperformance glazing complimentedthe building with its neutralappearance.10 Wellington Place achieved a

BREEAM Excellent rating withSaint-Gobain Glass contributingtowards this in two areas: thecompany’s high performance glasscoatings that reduced solar gain upto 88% and therefore reduced thebuilding’s dependence upon airconditioning; and the Life CycleAssessment which traces theproduct’s life cycle fromraw materials to the recycling ofused glass. i

News

SteveBrown hasbeenpromotedto the roleofProductsandCustomerServiceDirector atSynseal

Above: Austin Greene– Assure Technical andCompliance Manager

BREEAM ‘EXCELLENT’ RATINGACHIEVEMENT FOR OUTSTANDINGLEEDS LANDMARK

MEMBERSHIP DOUBLES – AND AGAIN

Ever since joining Synseal from localsystems company neighbours Eurocell in2011, Steve Brown has headed upSynseal’s product development,technical, quality, order processing andcustomer service teams in the busy roleof Head of Customer Care and ProductStrategy. As Synseal operations haveevolved and grown, Brown hasoverseen substantial reorganisation ofthe diverse teams under his control tomeet the changing needs of the business.Brown has also led the charge in

driving through new productdevelopment and his creative thinkingled to the recent introduction ofWarmCore, Synseal’s new ‘warmaluminium’ folding sliding door range.With 25 years of experience working

in the UK window industry, Brown is awell known figure and he has played anactive part on the Synseal OperationsBoard for several years, prior to movingup to his new position with fullDirectorship status.David Leng, Synseal’s Chief Executive,

comments: “This appointment reflectsSteve’s growing strategic contribution toour business and all the Directors join mein congratulating Steve on thisimportant and deserved step in hiscareer at Synseal.” i


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The new headquarters for the publishing group,Tamedia, features specially adapted aluminiumglazing systems fromWicona, which have helpedto create a stunning and highly sustainable glassand timber building in the heart of Zurich’s mediadistrict.Designed by one of Japan’s leading architects,

Shigeru Ban, the scheme successfully bringstogether the simplicity of traditional Japanesearchitecture and western building styles to createbuilding that contributes to the corporate imageof the media group and reflects its ethos of trans-parency and innovation. i

news

10 | News | theinstaller

Almost 300 delegates from across the private andpublic sectors attended the recent Passive HouseConference which the company considers a greatsuccess.Rehau commercial manager Kevin O’Neill explains: “We

were at the conference to increase awareness of the specialistproducts in our range which are suitable for Passive House pro-jects and to generate enquiries for our customers who fabricatethem. We met with a mix of architects, consultants, clients anddevelopers, many of whom showed a real interest in our com-posite products such as the Rehau Geneo window and ourRehau Polytec 50S composite curtain walling system.“The Passive House market is still fairly niche but the conference

showed just how quickly it could grow. We heard announce-ments, for example, from local authorities like Exeter that they willbe including Passive House in a number of their new build spec-ifications and we are now talking to a number of specialist con-sultants and architectural practices who are really championingits growth.“We are very positive about the opportunities whichwill be created for our customers in this market.” i

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The Installer | News | 11

News

1. Do steel windows rust?Modern steel windows positively rustproofed by the hot dipgalvanizing process and subsequently polyester powdercoated, together with brass and stainless steel hardware, willprovide as good if not better durability than is offered bycompeting materials.

2. Do they come in a colour finish?Steel framed glazing systems are available in a vast range ofcolours.

3. What maintenance do steel windows need?Providing frames and glass are washed at the prescribedintervals, steel framed glazing systems require littlemaintenance; please refer to SWA fact sheet 4.

4. Do they meet British Standards for thermalefficiency?They meet Part L of the Building Regulations for thermalperformance.

5. What are delivery times?These can vary, but typically between 8-16 weeks, whichshould be confirmed by your preferred supplier.

6. Are steel windows ‘green’?Yes, the Building Research Establishments (BRE) Green Guidegave an above average ‘B’ rating for steel windows.

7 .If I specify steel windows, who will install them?Most member companies offer a complete service includinginstallation. You can find a member in your area or to suit yourrequirements on the Members page of the SWA website.

8. Is it possible to replace heavily corroded sectionsof steel on windows, many of which were installedin the 1930’s?It is possible to replace corroded profiles, preferably done in aworkshop rather than on site and best followed up with arustproofing process before re-installation.

9. What sort of sealant/putty should be used forglazing in steel windows?Never use linseed oil based compounds or mastics – used ontimber which absorbs and is protected by the oil – for metalframed windows. There are special metal casement putties andmastics formulated for the purpose. i

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12 | Certass Column | The Installer

The Certass Column

e are all consumersand as consumershow many of us relyon the feedback ofothers when deciding

what and where to go to makeour online purchases from book-ing a hotel room to ordering fromAmazon? A fair number of us arechanging the way we researchand buy a company’s products orits services. The influence of so-cial media and 24-hour onlineavailability means that there isnow always an opportunity to bereviewed, rated, ranked andtweeted for both businesses andindividuals alike. The internet isproving to be a great source ofopportunities for all businesstypes including Certass.Many lead generation servicesin the construction industry areturning to consumer feedback rat-ings as part of their providedservices. As we all know, con-sumer feedback can be a doubleedged sword. Negative feedbackcan cause as much, if not more,damage to business reputationsthan positive feedback can to itssuccess. Sometimes fake or non-reputable reviews can discreditand permanently damage a busi-ness. Looking through the eyes of

the consumer, the more informa-tion that can be found out about abusiness online and the more pos-itive reviews that can be read byothers who have had a good ex-perience with the company, themore credible that business is.TrustMark has identified that thevital feature of providing a con-sumer feedback facility was miss-ing from its online TrustMarkconsumer search, which has nowbeen rectified. The key differencewith TrustMark’s consumer feed-back facility is that the text en-tered by the consumer is fullymoderated by TrustMark ensuringthat your business’s reputation isnot damaged by false or incorrectfeedback. It is this level of vigi-lance that is the vital ingredientensuring your business will re-ceive a fair representation.TrustMark will remove feedbackleft by a consumer where bad lan-guage is used, where an on-going complaint is known and forspam etc. The new Trustmarkfeedback facility prevents elon-gated threads of contentious con-versation and the contractor hasthe right to reply to all feedbackleft by a consumer.TrustMark’s new consumer feed-back facility can record the results

either online via TrustMark’s web-site or by the consumer complet-ing a feedback card which you,the contractor can obtain fromTrustMark free of charge in packsof 50. You can give this card toall of your customers upon jobcompletion. Your customers willneed to answer all 5 star ratingquestions to record their feedbackas well as leaving feedback in anopen box stating the ‘type’ ofwork carried out along with theirexperience.All Certass glazing contractorsmeeting TrustMark’s membershiprequirements get a free listing onthe TrustMark website. This newfeedback service is now live andrelies on the contractor havingprovided Certass with the correctemail address to receive this infor-mation from TrustMark. Addition-ally, the following trades can beoptionally added – Conservato-ries, Insulation (Cavity/Internal/External Wall), Loft Insulation In-stallers, Builders, Carpenter &Joiners, Damp, Timber & Under-ground Water-proofers, Lead-work Specialists, Painters &Decorators, Plasterers & Render-ers, Plumbers, Roofers, and FloorCovering Installers.Letting consumers know thatyour company has taken theiropinions and feedback seriouslycan only improve your customersatisfaction levels and allow youto win more business. To take ad-vantage of this new facility tomake your company stand out getyour free consumer feedbackcards today by emailing Trust-Mark at [email protected] orby phoning the offices ont. 01344 747 241.

Certasst. 01292 292095 or visitwww.certass.co.uk

TrustMark – NewFeedback Service

W

Pg 12 Certass Column The Installer November 2014:Certass December 09 10/11/2014 10:41 Page 1

Contact us for more information on Synseal’s 6 orangery [email protected] | www.synseal.com

01623 444390

No 5.Capella Hassle-free orangery styling for K2 roofs

Synseal’s range of innovative orangery solutions are designed to evoke traditional building methods yet utilise the very latest materials and construction techniques to deliver precise detailing and unrivalled aesthetic appeal, whilst ensuring speed and ease of installation.

Utilising proven roof glazing assemblies constructed from one

of Synseal’s market-leading conservatory roof systems, K2 or

Global roof, these orangery design solutions can be specified

with total confidence.

collection A choice of 6 stunning orangery designs

Capella is a design enhancement for the K2

conservatory roof system

Synseal Orangery advert 2014 No 5.indd 1 13/02/2014 10:16

Schlotel Speaks

14 | Orangeries|The Installer

K home sales hit theirhighest level of theyear in May this yearbut with this newscomes warnings of acooling off or even a

bubble burst. With pundits onboth sides pushing their views,it’s hard to see what will actuallytranspire. One thing is for sure –for the majority of UK families,the sheer expense related to mov-ing is not something easily cov-ered by hidden stashes of cash.This means installers still have abig opportunity to persuadehomeowners to improve ratherthan move.News from D&G Consulting-

suggests that the Orangery is be-coming increasingly popularamongst homeowners, no doubtdue to the fact they offer the ap-pearance of a traditional exten-sion, whilst offering the light, airyfeel of a conservatory. Whatwas once seen as a luxury prod-uct, is now much more common-place and as a result the range

of solutions on the market hasgrown to meet needs.

The magnificent sevenSynseal’s range of orangeriesare designed to evoke traditionalbuilding extension styles yetutilise the very latest materialsand construction techniques. Ourorangeries deliver precise detail-ing whilst ensuring speed andease of installation.The Integra is a substantialbrick-built orangery with a para-pet wall and lantern roof. Clas-sic and sturdy in design usinghigh strength structural aluminiumin the place of timber, the systemfeatures an insulated ‘warm roof’construction and integrated gut-tering. Alternatively, the Integra210 offers a compact version ofthis classic orangery design.

The Venetian. Structural alu-minium posts deliver wide span-ning solutions and providefreedom of design in terms of ad-ditional specifications, such asfully framed walls, brick work or

large bi-folding doors affording ita modern, hi-tech appearance.Offering all of the benefits of a

structural orangery, with a mod-ern twist, The Modena fea-tures distinctive double soffitsinside and out and is particularlysuited to urban buildings, such astown houses.Providing a cost effective solu-

tion for a true orangery, Rio is anelegant flat roof adaptationwhich delivers a different appear-ance from other orangery de-signs, with the eye-catchinglantern roof sitting on top formaximum visual impact.

Global Summer is a designenhancement of Synseal’s Globalconservatory roof to provide ahybrid orangery solution, deliver-ing the distinguished look of atraditional orangery with designfeatures precisely engineered toprovide an effective internal soffitand high quality aesthetics.

Capella is a modular systemthat offers a series of upgradesfor a standard K2 conservatoryroof to achieve the appearanceof a customised orangery, whilstavoiding the extra building workor additional cost associated withfully structural orangeries.

The finishing touchUnderstanding that the devil is inthe detail, each of the ranges canbe customised with a choice ofcolour finish, decorative featureand glazing options to suit indi-vidual requirements. We alsohave a technical team on hand togive practical support with anydesign or installation queries thatmay arise.

t. 01623 444 390 synseal.com

i

InstallingValueImprovements

Mark Schlotel, of Synseal,looks at the trends ofpeople moving orimproving and explainswhy improving is still apopular option

U

Pg 14 The Installer November 2014 Features - Orangeries:Certass December 09 10/11/2014 11:04 Page 1

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• 25 year guarantee on tiles with a life expectancy of over 40 years.

• Large roof vents are available to allow in maximum light.

• Full range of colour matching fascias, soffits and gutters to suit your choice of windows.

• Choice of internal ceiling finishes (plaster or tongue & groove timber effects).

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NORFOLKDirect Roof Systems Ltd.01953 451888

ROTHERHAMSolarframe Limited.01709 915050

LEICESTERPremier Frames.0116 253 7297

DEVONSpectra Conservatory Roofs Ltd.01626 334 550

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STAFFORDStafford Upvc Windows Ltd.01785 246516

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gives an incredible u-value of 0.18W/n2K. This meets current England and Wales building regulations, but can achieve a 0.15W/n2K to meet with current Scottish building regulations of Part L which is 0.16W/2K came into effect in October 2013.

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• TILES TRIED AND TESTED for many years in USA, Canada and Australia, giving total peace of mind in extreme weather conditions.

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ultipoint locks arefitted to 80% of all

new external residential doorsand many older multipoint locksare reaching the end of theirlifecycle. Over the comingmonths and years, growingnumbers of multipoint locks areexpected to fail, presenting asignificant opportunity forreplacement sales. The YaleDoormaster range provides agenuine ‘one visit, one repair’solution thanks to its cleverdesign. The three models withinthe range, Universal, Adjustableand Professional, enableinstallers to replace virtually allPVC-U, composite and timberdoor multipoint locks with 35mmand 45mm backsets. Ourillustrations show the YaleDoormaster Professional beinginstalled. Designed with theprofessional installer in mind, thislock includes flexible ‘crop and

mate’ technology, whichmaximises the scope ofinstallation. For comprehensiveinstallation details please refer tothe fitting instructions or visitwww.yale.co.uk/doormaster.The instructions will tell you: 1)Identify what tools are requiredand check that all parts of the

Yale Doormaster Professionalare present and correct. 2)Remove all parts of the originallock – handle, cylinder, lockingmechanism and keep. 3) Lay theoriginal lock alongside theDoormaster Professional tocompare and check suitability.4) Measure and cut to fit the

Be aDoormasterwith Yale

Over the coming months and years, growing numbers ofmultipoint locks are expected to fail, presenting asignificant opportunity for replacement sales

Hardware

The Installer| Hardware|19

M

Pg 19, 20, 22 The Installer Features Hardware November 2014 Yale Doormaster:Layout 1 10/11/2014 11:44 Page 1

20 | Hardware|The Installer

existing door. The flexible ‘cropand mate’ design enables you tosimply cut the lock to length andposition gearboxes to match thelocks being replaced. 5) Whenfitting the new lock start bypositioning the central gearboxinto the centre aperture, thenreplace the euro cylinder andhandles. 6) Mark and fit thecenter keep of the 3-piece keep

and Uni-Packer system. ForPVC-U doors, the preassembledpatented Uni-Packer allows forfast, easy and reliableinstallation. 7) Place the tophook gearbox into position in thetop aperture, check the top hookoperates correctly, then markand place the top keep intoposition. 8) Repeat for thebottom hook gearbox unit and

bottom keep and set level ofcompression required. The YaleDoormaster Professional is nowfitted. (N.B. The pictures here arenot necessarily in sequence andare provided to show ease ofinstallation only.)

Yale Doormasteryale.co.uk/doormastert. 0845 223 2126

i

Hardware

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22 | Hardware|The Installer

he rate of energy efficiency– whether for windows,lighting or homeappliances for example –

can easily be measured andanalysed, using the A to G colourrating system that we are familiarwith in our everyday lives. Itenables us to qualify what theperformance levels are, whichaids our decision makingprocesses. Nigel Wood, of SFSintec, argues that an issue asimportant as security should bemeasured in the same simple wayto allow the fenestration industryand UK public to make educateddecisions on the productsinstalled.

A secure educationEnsuring that homes are securedwith a tamper-proof lock is oneelement which will reduceburglaries but the same emphasismust be placed on the hinge toensure complete security –something that manyhomeowners, notleast installersand fabricators, are unaware of.A door has two sides andtherefore two potential accesspoints, so if you upgrade the lockyou only secure 50% of the door.The lock and hinge must beconsidered holistically, as a badquality hinge can easily bedestroyed – allowing perpetratorsto prise a door or window openwith relative ease. Investing instate-of-the-art lock systems cantherefore be futile if aninadequate hinge has beeninstalled. For example, traditionalflag hinges are frequently used asa lower cost, make-do option butaside from their cumbersomedesign, they are easier todismantle because of a lack ofsupport at the top and tend todrop, leaving doors vulnerable totampering. If the product came

with a colour coded securityaccreditation, homeownerswould be able to filter out thesetypes of poorly performingproducts and make aninformed decision.

A-grade productsWhy would an end userchoose any less than thebest? The product markedwith a grade ‘A’ willinevitably get the mostinterest, leaving productsmarked grade ‘G’ to fall tothe wayside. And rightly so.If products such as hinges,locks and handles forexample were categorised inthis way, only the highestperforming and safest wouldbe specified and thusinstalled. Not only would thisinstil confidence and aheightened sense of securityfor the homeowner, but itwould be hoped that crimerates may fall too.

Security regulatedCurrently, the industry useslegislative guidelines tohelp specify the mostsuitable products. Itseparates the ‘compliant’with the ‘non-compliant’ butis this really enough to trulyunderstand the performanceof a product? While theindustry is now clearer onthe legislation it must adhereto, unfortunately, it is still thecase that PAS 24 is onlyused on request for thosewho know about it.Therefore, I’m suggestingthere is a clearaccreditation scheme toenable homeowners tochoose the product that willoffer them the performancethey require. i

PC Henderson, ani n t e r n a t i o n a lmanufacturer of door

hardware systems, hasintroduced a new Twinboltsystem. This now enables thedoor to be locked internally atthe top and bottom of thedoor by turning one handle90 degrees, removing theneed to manually engagetwo flush bolts.

Hendersons identifiedthe demand in theresidential architecturalmarket for the Twinbolt,offering two points ofdiscreet security withthrow rods top andbottom. Andrew Royle, UKCommercial Directorcomments: “The newTwinbolt locking systemoffers an alternative tocustomers who do notwant to have to manually

engage two flush boltswhen locking the swingdoor. Withoutcompromising on security,the throw rods are engagedsimultaneously by turningthe satin finish handle 90degrees which then locksthe door into position."For added security andconvenience Twinboltincorporates the YaleSecuriturn removablethumbturn. Thisprovides the flexibility ofa keyed cylinder lockwhen required whilstallowing the use of athumbturn for everydayconvenience which caneasily be removed when

required by using thespecialist tool providedwithin the kit.”

pchenderson.com

i

TABC for Hardware?



24|Online Ordering|The Installer

Doors – Online Ordering

Online Advantage

Sharing the benefitsA part of this loyalty will comethrough sharing the benefitsgenerated by our onlineordering system. We believethat online ordering is a win-winfor us and our customers and werecognise that we should sharethe benefits of this. The fact is ifour customers order online andpay online then that saves ustime and we should share thosesavings with them rather thankeeping them for ourselves.That’s why we are offering all ofour customers a £10 discountwhen they order online and afurther £10 discount when theypay online. It is a part of ourcustomer ethos – it has to be apartnership to succeed in thelong term and hopefully offeringthese discounts shows that weare serious when we say this. Itis a tangible sign of us givingsomething back to ourcustomers where we bothbenefit.

£50 off your first online orderThere is also a first orderdiscount of £50 available. Wewould urge all installers to takeadvantage of it. It will give themthe opportunity to see just howsimple the ordering system is touse, how versatile the productrange is and just how well thecustomer service and deliverysystem we have implementedworks to support them once theirorders have been placed.

truedor.co.ukt. 01633 627190

i

Following the launch of its online design and ordering system last month, IG Doors hasextended its offers to installers wanting to buy Truedor. Richard Kirman sales and marketingmanager for the company’s trade division explains that Truedor has clearly caught theimagination of the installer sector with the new online ordering facility supporting theproduct range and marketing support package

Ihave said for some time thatordering online was a must forcomposite door suppliers intoday’s modern market. It is

the way the industry operatesand was very much on the wishlist of all the people we hadspoken to since we launchedTruedor.The response to our launch has

been fantastic – even better thanwe expected. It gives ourcustomers the flexibility tooperate their businesses at timeswhich suit them so they are notdependent on our sales office toplace their orders...they can dothat at any time.

Products and marketing supportWe knew that making the onlineordering system live was goingto be a great boost for ourcustomers, and for ourselves.When we set out to launchTruedor we were very clear on anumber of things – we would

have an outstanding productrange, great marketing supportand we would make customerservice the kingpin of ouroffering. Having the onlineordering system is very much apart of the customer serviceoffering.We know from the feedback

we have received so far that wehave got our product range andour service levels exactly as ourcustomers want them. Thedialogue we have had with themfrom the start about what theyexpect from us will continue toensure that we maintain thehighest standards. This willenable us to continue to talk tothem about what else they wouldlike from us in the future. Thisdialogue with our customers isessential for success in the longterm as we want to develop aloyal customer base which iswith us for years to come. Wefully recognise that loyalty is atwo-way thing.

Pg 24 Filler00:Pg 40.qxd 11/11/2014 12:30 Page 1

The Installer | Products & Projects | 25

Bowater Doors has splashed out on a vast, newcolour offering - the company's range is now avail-able in hundreds of colours. Ops Manager, Anita vanVuuren explains: “We can now offer doors in any RAL colourand they can even be matched to a colour of the customer'schoice. This allows homeowners to choose a shade to reflect theirpersonality and create a unique look for their home. It also meansthat architects and specifiers in the commercial market can choosespecific colours to fit with the overall project and even match thecolours of their branding.“Doors can be different on each side - darker on the outside and

subtle on the inside for example. There is also the option to colourthe frames to match.”Lead times are currently 15 days. Doors are covered by a ten

year guarantee. system10aluminium.co.uki

Products & Projects

Apeer’s design and order software system for retailers now features adirect-to-factory order link. Doorbuilder Direct, as the updated systemis called, has been successfully trialled with customers and is nowavailable for download. Said Apeer marketing manager Linda Tomb:“We’ve seen a phenomenal take-up rate for the updated system – withinjust a few days of launching Doorbuilder Direct, 43% of our order intakewas going direct to the factory. Our IT department is contacting customersto talk them through what to do – and in some cases, even doing it forthem remotely.”

As well as the new direct-to-factory order link, the updated programmealso features: All size updates; Bar pull handles for Apeer 44 and Apeer 70restrictions are now in place; It displays available thresholds when sizes are entered; There is an alert messagefacility for top/arch with coupling; And an order cloning facility has also been added along with other generalfixes and improvements.Pictured: The Apeer team at October's Grand Designs Live t. 028 2563 2200

i

Aztec Windows isthe latest compa-ny to sign-up asan affiliate sup-plier to windowindustry stan-dards organisa-tion, NetworkVeka. The Coventrybased company fabri-cates high-spec products from The Veka UK Group - the use ofwhich is a pre-requisite for Network Veka's 150-strong member-ship.One product that particularly factored in Aztec's affiliate mem-

bership is Halo's FlushSash system (pictured in situ) which, whilefaithful to the appearance of traditional wooden framed win-dows, provides all the modernday benefits of PVC-U replace-ments.John Ogilvie, MD of Network Veka, says: “Our members are

keen to promote and sell products from The Veka UK Group. TheFlushSash window through Aztec is a good example of this.”Aztec, which recently celebrated its 25th year of trading, was

the first Halo customer to begin fabricating the FlushSash system.The Network instantly saw the potential in FlushSash, especiallyfor properties situated in conservation areas where authenticlooks are all-important. networkveka.co.uki

Doorbuilder Goes Direct

Composite Door CNC fabricators can now make seven popular doorstyles from just one door blank with the latest from DoorCo - the 6/4Combi which has a midrail with the woodgrain pattern runningthrough from top to bottom, enabling it to be made into any of thefollowing styles: Six Panel Solid; Twin Vertical; Twin Top; Twin Topwith Mid Panel; Half Glazed; Full Glazed; Four Glazed (twin and bot-tom).This not only makes the door extremely versatile but also drasti-

cally cuts the need for stock, as DoorCo MD Dan Sullivan explains:“Stock is always a challenge for all door fabricators especially forthe lower volume fabricators because of the range of options avail-able. The 6/4 Combi brings together seven of the most popular styleswhile taking up less space, tying up less money and simplifyingordering and invoicing." capstonedoor.co.uki

Pg 25, 26, 29 Products November 2014:Pg 40.qxd 10/11/2014 14:23 Page 1

Solidor, came away from october's Grand Designs Live 2014 at theBirmingham NEC with a number of qualified leads. The event waspacked with over 500 exhibitors across six different sections, cover-ing interiors, gardens, food and housewares, kitchens and bath-rooms, home improvement, self-build, renovations, technology andshopping. This was the second year that Solidor exhibited at theshow with interest again high in their second generation compositedoors.Gareth Mobley, MD of Solidor Group comments: "We’ve again

captured the imagination of consumers with our products and mar-keting at Grand Designs and look forward to feeding the leads intoour Recommended and Premium Installers. Our growth really doesnot show any signs of abating and we’re actively investing in thebusiness to ensure we keep themomentum going." solidor.co.uki

TV Dragon’s Den star Deborah Meaden and 19-year old inventor JordanDaykin have a roaring success on their hands, according to sales figuresreleased by IronmongeryDirect, the UK’s biggest online and mail order

supplier of ironmongery products to the trade.Sales for their Grip It Fixings product have rocketed by over 600% since the show featured the invention

on August 14, with tradespeople keen to get their hands on the latest innovation.Grip It is a new design of universal fixing, designed for use with all types of plasterboard installation. A wing design makes the

fixing easily removable and reusable meaning no parts get lost in cavity walls.It can support loads of up to 180kg. To prove the strength of the fixings in the Den, Meaden put her trust in the product by sit-

ting in a chair suspended by chains from a number of Grip It Fixings in a plasterboard wall.IronmongeryDirect, which supplies over 14,500 different products to the trade, report that in the weeks after the show, the fix-

ings have become one of their top sellers. ironmongerydirect.co.uki

Red DealWindowshas wonthreenotablecontractsto fabri-cate andinstall Halowindowsystemsfor charita-ble andresidentialhousingschemesaround Oldham and Rochdale.The developments, collectively comprising 51 new-build prop-

erties, are all being overseen by Wiggett Construction Ltd. Thecontractor has a 20-year working history with Red Deal, recent-ly completing successful projects together in Oldham and Tod-morden.Richard Garland for The Veka UK Group (halo's owner),

says: “To see such a flourishing working relationship between aHalo fabricator and one of their region's most influential con-tractors is fantastic. Halo is the right product for all sorts of pro-jects, it contributes to our customers' business success and pro-vides outstanding comfort for their homes' eventual owners.”halo-uk.com

i

Network Veka has,over an 18-year his-tory, settled remedi-al insurance claimstotalling £1m. Theorganisation saysthat such a lowamount pays testa-ment to the work-manship of its mem-bers andspecification of theproducts supplied.Besides its commitment

to using Veka products,Network Veka accepts

only companies that can demonstrate superior levels of work-manship, then invests in them to ensure their standards maintainand even surpass desired levels. Consequently, its confidence inthe service provided means Network Veka member companiescan offer their customers the organisation's 10-year insurancebacked guarantees for all aspects of the installation.Network Veka MD, John Ogilvie explains: “Of course, we

hope Network Veka customers never have to claim on theirinsurance but we also want them to know that we have a trackrecord of paying for legitimate claims. It's why Network Vekaonly has the best installers – it's in our interest to ensure they doquality work, otherwise we'll end up paying for it.”networkveka.co.uk

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Dragons’ Invention Roars

26 | Products & Projects | The Installer

Products & Projects



The Installer | Products & Projects | 29

Synseal has published a new technical brochurewhich summarises all available product designs inthe company’s extensive Orangery Collection.Crammed with isometric cut-throughs and dimensioned sec-

tion drawings to deliver hard facts detailing the differentorangery solutions with no sales waffle, this Orangery Collec-tion technical brochure was designed to support Synseal’s pro-gramme of orangery installation workshops for fabricator part-ners and Synseal Registered Installers (SRIs) in Autumn 2014.

synseal.comi

Products & Projects

Tradelink, the manufacturer of doors, windows, conservatories and sealedunits has introduced the FUHR dual locking mechanism on its stable door.This changes the stable offering for the better,” says Jim Moody, MD.“In the past stable doors have proved cumbersome and difficult to use, meaning

plenty of call-backs for adjustment," continues Moody. "Our new locking mechanismis light years away from this old model. The FUHR stable door gearing is two lockingmechanisms which operate independently or in tandem for flexibility and security,while offering the same functionality as you would find on traditional timber prod-ucts. The lower opening sash also incorporates a simple turn dead-lock lever ratherthan a second set of handles in the vertical or horizontal plane.“There has been a resurgence in stable doors recently, in part thanks to the popu-

larity of composite doors but where this style is required on the back of a property homeowners are still choosingPVC-U over composite. Of course we can offer both options but we wanted our installer customers to be armedwith the best PVC-U option available. With the addition of this new gearing, a range of colour options includingblack, grey, cream and chartwell green and a lead time of 7 days, we believe we have done just that.”

tradelinkdirect.co.uki

Synseal’s fabricat-ed range of EvolveBi-fold doors hasbeen enhancedwith the additionof new anodisedaluminium tracksand Artisanwoodgrain foilcolour finishes. Pre-viously available in achoice of solid WhitePVC-U and GoldenOak and Cherrywoodwoodgrain foilcolours, the Evolve Bi-fold range now boastsnewWoodgrain White, Woodgrain Brilliant White, Cream, IrishOak, Chartwell Green and Grey foil finishes selected fromSynseal’s Artisan woodgrain collection.These additional Artisan colours are available for use in

conjunction with newly-introduced aluminium tracks in anodisedSilver or Gold finish. The thermally-broken aluminium top andbottom tracks feature a choice of trim/trim, trim/stub (with 85mmnose) and trim/sill (with 150mm profile) thresholdspecifications. synseal.comi

Dual Locking on Stable Doors

Swisspacer launched a new warm edge spacer bar at Octo-ber's Glasstec 2014. Swisspacer Advance is a value mid-range warm edge spacer bar said to give good performanceat affordable prices. It has a High Tech Gas Barrier, whichstops moisture getting in and insulating gas getting out of thesealed unit, guaranteeing the durability of the insulatingglass unit. Advance can be used ‘out of the box’ with cut andcorner keys and on existing machinery. For large-scalesealed unit makers, Swisspacer offers automated bendersand welders with very short cycle times for increased pro-ductivity. Because of its strong, rigid structure, SwisspacerAdvance is said to be ideal for triple glazing. Its strength andstability also guarantees clean sightlines in the triple glazedunit. swisspacer.comi


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Contact: Mr Darren BroxtonSuppliers of flat glass cutting, breakout and pro-

cessing machinery

Colour Applicators

Installer classified II:21st Century Inst Aug pp 16.qxd 10/11/2014 15:09 Page 1

Is your Window supplier causing you

Then it is time to move to

Sales Hotline 01204 705718 Fax Hotline 01204 604050

At Keyframe UK we ensure that you willnot end up with your head in your handsworrying about the quality of your nextdelivery, whether it going to arrive ontime, or if anybody will be able to helpyou if there is a problem and you needassistance.

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www.keyframeuk.co.uk

Keyframe-feb14.qxp 17/02/2014 13:59 Page 1

Documents

Pg 00 Front Cover July 06 - Profinderprofinder.eu/inst-nov14.pdfMaterials,Kitchens&Bathrooms,Plant&Machinery, HVAC,CivilEngineering,Energy,SmartBuilding Show,GrandDesignsLive.Lasttimearound,Grand