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TAYSIDE POLICE Contents Introduction This Scorecard is produced within the first five working days of every month. It is intended as an early snap- shot of local performance re- sults covering force key per- formance indicators. Results are presented down to Section level. A fuller performance report cov- ering a wider range of force per- formance is available on the force intranet and web site at the beginning of the month follow- ing. 1 Introduction 2 Guidance 4 Policing Tayside Scorecard 6 Policing Dundee Scorecard 11 Policing Angus Scorecard 16 Policing Perth & Kinross Scorecard VISION AND VALUES STANDARDS OF SERVICE COMMUNITY PRIORITIES ENGAGE AND LISTEN REVIEW RESULTS MANAGE RESOURCES NOVEMBER 2011

November 2011 - Performance Scorecard

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Page 1: November 2011 - Performance Scorecard

TAYSIDE POLICE

Contents

Introduction This Scorecard is produced within the first five working days of every month. It is intended as an early snap-shot of local performance re-sults covering force key per-formance indicators. Results are presented down to Section level. A fuller performance report cov-ering a wider range of force per-formance is available on the force intranet and web site at the beginning of the month follow-ing.

1 Introduction

2 Guidance

4 Policing Tayside Scorecard

6 Policing Dundee Scorecard

11 Policing Angus Scorecard

16 Policing Perth & Kinross Scorecard

VISION AND

VALUES

STANDARDS

OF SERVICE

COMMUNITY

PRIORITIES

ENGAGE

AND LISTEN

REVIEW

RESULTS

MANAGE

RESOURCES

NOVEMBER 2011

Page 2: November 2011 - Performance Scorecard

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INTERPRETATION OF RESULTS

B ASELINES FOR IMPROVEMENT adopt the meth-odology used in previous years, incorporating the

most recent three years average performance. For some KPIs an adjusted improvement target has been implemented rather than the straight three-year average. This takes account of developing trends or patterns over the last 36 months and alters the target up or down accordingly. Improvement Targets are agreed annually through a process of consultation with divisional commanders and heads of departments. These are ratified through the force Performance Committee. Results are colour-coded against the following criteria:

E XTREME CAUTION should be exercised when considering percentage changes from one time

period to another, especially at Section-level. Please interpret percentages in conjunction with actual num-bers of crimes involved.

GUIDANCE

On or above target Below target

Page 3: November 2011 - Performance Scorecard

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POLICING TAYSIDE

Tayside Land Area: 2,896 square miles Population: 399,550 Police Officers: 1231 Police Staff: 505 Special Constables: 169

KEY PERFORMANCE INDICATORS

SCORECARDS COVERING FORCE,

DIVISIONS AND SECTIONS

Page 4: November 2011 - Performance Scorecard

CUSTOMER SATISFACTION:

2011-1

2 T

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2011-12 Result

2010-1

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% / p

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2011-1

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2011-12 Result

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2011-12 Result

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First Contact: Overall satisfaction rating for

service provided at first contact91.5% 94.0% 90.6% 3.4 91.5% 91.4% 88.5% 2.9 91.5% 91.3% 92.2% -0.9 91.5% 98.0% 90.7% 7.3

First Contact:% of respondents provided with

the name of the person dealing with their enquiry80.0% 84.7% 82.3% 2.4 80.0% 80.1% 83.7% -3.6 80.0% 84.8% 80.4% 4.4 80.0% 88.8% 83.1% 5.7

Updating the Public:% of customers who

received an update on the progress of their enquiry65.0% 60.7% 59.3% 1.4 65.0% 56.8% 60.4% -3.6 65.0% 59.2% 56.3% 2.9 65.0% 65.0% 61.2% 3.8

Customer Experience: Overall satisfaction

rating of the service provided by Tayside Police85.0% 83.5% 81.5% 2.0 85.0% 80.4% 83.2% -2.8 85.0% 83.1% 81.4% 1.7 85.0% 86.6% 80.3% 6.3

(Response Rate)

CRIME

Groups 1-4 recorded 17950 10326 12718 -18.8% 10000 5334 7061 -24.5% 3650 2168 2626 -17.4% 4300 2824 3031 -6.8%

- Detection rate 46.5% 47.3% 44.5% 2.8 45.5% 46.6% 41.8% 4.8 49.0% 45.4% 50.6% -5.2 48.0% 50.1% 45.5% 4.6

Violent Crime recorded 540 371 373 -0.5% 285 207 200 3.5% 100 59 64 -7.8% 155 105 109 -3.7%

- Detection rate 85.0% 83.6% 82.0% 1.6 75.0% 77.3% 70.0% 7.3 96.0% 91.5% 93.8% -2.3 92.0% 91.4% 97.2% -5.8

Robbery recorded 156 79 90 -12.2% 110 48 58 -17.2% 8 5 5 0.0% 38 26 27 -3.7%

- Detection rate 70.0% 67.1% 60.0% 7.1 62.0% 54.2% 44.8% 9.4 85.0% 100.0% 80.0% 20 80.0% 84.6% 88.9% -4.3

Vandalism recorded 5400 2910 3753 -22.5% 3000 1453 2047 -29.0% 1260 768 887 -13.4% 1140 689 819 -15.9%

- Detection rate 32.0% 30.7% 30.9% -0.2 27.5% 28.2% 26.8% 1.4 37.0% 31.5% 38.4% -6.9 36.0% 34.8% 33.1% 1.7

Domestic Housebreaking recorded 775 452 635 -28.8% 545 267 451 -40.8% 90 69 78 -11.5% 140 116 106 9.4%

- Detection rate 30.0% 35.8% 30.1% 5.7 26.0% 33.7% 23.1% 10.6 40.0% 39.1% 51.3% -12.2 40.0% 38.8% 44.3% -5.5

KEY PERFORMANCE RESULTS SCORECARD APRIL - NOVEMBER 2011

794/2400 (33.1%) 269/864 (31.1%) 203/672 (30.2%) 322/864 (37.3%)

POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY

On or above target

Below target

Page 5: November 2011 - Performance Scorecard

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2011-12 Result

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ROAD CASUALTIES

People killed 28 15 23 -34.8% N/A 0 3 -100.0% N/A 4 6 -33.3% N/A 11 14 -21.4%

People seriously injured 248 139 128 8.6% N/A 37 30 23.3% N/A 37 36 2.8% N/A 65 62 4.8%

Children killed 1 1 0 #DIV/0! N/A 0 0 #DIV/0! N/A 0 0 #DIV/0! N/A 1 0 #DIV/0!

Children seriously injured 29 17 18 -5.6% N/A 9 9 0.0% N/A 6 6 0.0% N/A 2 3 -33.3%

RESOURCES

Sickness Absence - police officers 4.0% 3.9% 4.0% -0.1 4.0% 3.3% 3.8% -0.5 4.0% 5.7% 5.5% 0.2 4.0% 4.4% 4.2% 0.2

Sickness Absence - police staff 4.5% 3.7% 4.7% -1 4.5% 3.7% 3.4% 0.3 4.5% 5.0% 4.3% 0.7 4.5% 2.5% 5.9% -3.4218

Finance - Variance from budget

KEY PERFORMANCE RESULTS SCORECARD APRIL-NOVEMBER 2011 continued

VISION AND

VALUES

STANDARDS OF

SERVICECOMMUNITY

PRIORITIES

ENGAGE

AND LISTEN

REVIEW

RESULTSMANAGE

RESOURCES

POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY

On or above 3 year average

Below 3 year average

Page 6: November 2011 - Performance Scorecard

6

TAYSIDE CRIME IN MORE DETAIL PERIOD APRIL to NOVEMBER 2010/2011 2011/2012

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

GROUP 1Murder 0 0 - 7 7 100.0% 7 -

Attempted Murder 31 29 93.5% 51 47 92.2% 20 64.5%

Culpable Homicide 0 0 - 0 0 - 0 -

Serious Assault 176 149 84.7% 151 122 80.8% -25 -14.2%

Robbery (Incl attempts) 90 54 60.0% 79 53 67.1% -11 -12.2%

Child Cruelty/Neglect 39 41 105.1% 57 60 105.3% 18 46.2%

Pos of Firearm with intent to endanger life 4 4 100.0% 5 3 60.0% 1 25.0%

Abduction 20 18 90.0% 9 8 88.9% -11 -55.0%

Threats 12 11 91.7% 9 7 77.8% -3 -25.0%

Others 1 0 0.0% 3 3 100.0% 2 200.0%

GROUP 1 - TOTAL 373 306 82.0% 371 310 83.6% -2 -0.5%

GROUP 2Rape 37 17 45.9% 53 35 66.0% 16 43.2%

Assault with intent to rape 7 4 57.1% 1 0 0.0% -6 -85.7%

Indecent assault 106 70 66.0% 143 88 61.5% 37 34.9%

Lewd & Libidinous practices 46 40 87.0% 27 16 59.3% -19 -41.3%

Public Indecency 27 17 63.0% 36 17 47.2% 9 33.3%

Others 52 41 78.8% 36 31 86.1% -16 -30.8%

GROUP 2 - TOTAL 275 189 68.7% 296 187 63.2% 21 7.6%

GROUP 3Housebreaking ~ domestic dwelling 635 191 30.1% 452 162 35.8% -183 -28.8%

Housebreaking ~ domestic non-dwelling 268 82 30.6% 179 28 15.6% -89 -33.2%

Housebreaking ~ commercial 348 116 33.3% 226 86 38.1% -122 -35.1%

Theft, attempt theft from locked premises/property 191 58 30.4% 125 33 26.4% -66 -34.6%

Theft, attempt theft from locked motor vehicle 469 75 16.0% 284 86 30.3% -185 -39.4%

Theft, attempted theft of a motor vehicle 313 161 51.4% 218 108 49.5% -95 -30.4%

Convicted thief in poss.of tools etc. w.i. to steal 11 11 100.0% 13 13 100.0% 2 18.2%

In building with intent to steal 166 115 69.3% 149 124 83.2% -17 -10.2%

Theft 4838 2655 54.9% 4213 2398 56.9% -625 -12.9%

Theft from motor vehicle 253 52 20.6% 225 86 38.2% -28 -11.1%

Reset 32 32 100.0% 39 39 100.0% 7 21.9%

Embezzlement 32 23 71.9% 14 16 114.3% -18 -56.3%

Fraud 397 247 62.2% 335 202 60.3% -62 -15.6%

Others 79 41 51.9% 63 10 15.9% -16 -20.3%

GROUP 3 - TOTAL 8032 3859 48.0% 6535 3391 51.9% -1497 -18.6%

GROUP 4Fireraising 153 47 30.7% 109 35 32.1% -44 -28.8%

Malicious Damage/Vandalism 3753 1160 30.9% 2910 892 30.7% -843 -22.5%

Others 132 95 72.0% 105 71 67.6% -27 -20.5%

GROUP 4 - TOTAL 4038 1302 32.2% 3124 998 31.9% -914 -22.6%

SUB-TOTAL OF GROUPS 1 TO 4 12718 5656 44.5% 10326 4886 47.3% -2392 -18.8%

GROUP 5Public mischief & wasting police time 136 135 99.3% 63 64 101.6% -73 -53.7%

Escape or rescue from police custody or prison 6 6 100.0% 9 9 100.0% 3 50.0%

Resisting arrest or obstructing police officer 229 228 99.6% 210 212 101.0% -19 -8.3%

General attempts to pervert the course of justice 48 45 93.8% 76 75 98.7% 28 58.3%

Sex Offenders' register offences 0 3 - 3 3 100.0% 3 -

Bail - Fail to keep conditions 565 550 97.3% 540 532 98.5% -25 -4.4%

Possession of offensive weapons 265 243 91.7% 231 221 95.7% -34 -12.8%

Drugs - supply, with intent to supply etc 299 299 100.0% 196 195 99.5% -103 -34.4%

Drugs - personal possession 1416 1417 100.1% 1595 1598 100.2% 179 12.6%

Drugs - manufacture etc 31 30 96.8% 42 45 107.1% 11 35.5%

Others 71 69 97.2% 80 70 87.5% 9 12.7%

GROUP 5 - TOTAL 3066 3025 98.7% 3045 3024 99.3% -21 -0.7%

TOTAL OF GROUPS 1 TO 5 15784 8681 55.0% 13371 7910 59.2% -2413 -15.3%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Page 7: November 2011 - Performance Scorecard

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PO

LIC

ING

DU

ND

EE

CRIME

2011-12 Result

2010-1

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2011-12 Result

2010-1

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2011-12 Result

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2011-12 Result

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2011-12 Result

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Groups 1-4 5334 7061 -24.5% 1439 2101 -31.5% 1331 1645 -19.1% 1372 1571 -12.7% 1192 1744 -31.7%

- Detection rate 46.6% 41.8% 4.8 58.2% 52.2% 6 44.0% 37.8% 6.2 42.9% 39.5% 3.4 40.0% 35.0% 5

Violent Crime (G1) 207 200 3.5% 57 59 -3.4% 54 41 31.7% 50 33 51.5% 46 67 -31.3%

- Detection rate 77.3% 70.0% 7.3 68.4% 66.1% 2.3 83.3% 65.9% 17.4 78.0% 84.8% -6.8 80.4% 68.7% 11.7

Indecency (G2) 155 136 14.0% 59 57 3.5% 36 20 80.0% 35 32 9.4% 25 27 -7.4%

- Detection rate 59.4% 60.3% -0.9 69.5% 77.2% -7.7 61.1% 45.0% 16.1 54.3% 46.8% 7.5 40.0% 51.9% -11.9

Dishonesty (G3) 3400 4505 -24.5% 1041 1499 -30.6% 889 1078 -17.5% 823 936 -12.1% 647 992 -34.8%

- Detection rate 52.2% 46.8% 5.4 64.6% 58.1% 6.5 48.6% 44.3% 4.3 43.7% 37.9% 5.8 47.9% 40.7% 7.2

Mal Mischief, vandalism (G4) 1572 2220 -29.2% 282 486 -42.0% 352 506 -30.4% 464 570 -18.6% 474 658 -28.0%

- Detection rate 29.3% 27.9% 1.4 30.1% 29.4% 0.7 24.7% 21.3% 3.4 36.6% 38.9% -2.3 25.1% 22.2% 2.9

Robbery 48 58 -17.2% 14 23 -39.1% 16 12 33.3% 10 12 -16.7% 8 11 -27.3%

- Detection rate 54.2% 44.8% 9.4 35.7% 43.5% -7.8 62.5% 33.3% 29.2 70.0% 75.0% -5 50.0% 27.3% 22.7

Vandalism 1453 2047 -29.0% 258 449 -42.5% 320 468 -31.6% 421 520 -19.0% 454 610 -25.6%

- Detection rate 28.1% 26.8% 1.3 27.9% 26.1% 1.8 24.1% 20.3% 3.8 35.9% 39.2% -3.3 24.0% 21.6% 2.4

Domestic Housebreaking 268 451 -40.6% 29 87 -66.7% 70 102 -31.4% 94 120 -21.7% 75 142 -47.2%

- Detection rate 33.6% 23.1% 10.5 37.9% 24.1% 13.8 22.9% 15.7% 7 31.9% 32.5% -0.6 44.0% 19.7% 24.3

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - NOVEMBER 2011

POLICING DUNDEE

SECTION 1

City Centre and Maryfield

SECTION 2

Lochee

and Ryehill

SECTION 3

Downfield

and Hilltown

SECTION 4

Longhaugh and

Broughty Ferry

Page 8: November 2011 - Performance Scorecard

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Policing Dundee: Standards of Service ~ April - N

ovember

Customer Satisfaction

2011-12 Target

2011-12 Result

2010-1

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2011-12 Result

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2011-12 Result

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2011-12 Result

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2011-12 Result

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First Contact

Overall satisfaction rating for

service provided at first contact

91.5% 91.4% 88.5% 2.9 97.4% 89.8% 7.6 91.6% 85.3% 6.3 90.2% 87.7% 2.5 89.2% 92.2% -3.0

First Contact

% of respondents provided with

the name of the person dealing

with their enquiry

80.0% 80.1% 83.7% -3.6 87.0% 84.0% 3.0 78.0% 81.6% -3.6 82.7% 82.5% 0.2 76.0% 87.5% -11.5

Updating the Public

% of customers who received an

update on the progress of their

enquiry

65.0% 56.8% 60.4% -3.6 66.7% 74.4% -7.7 56.6% 51.7% 4.9 57.1% 66.7% -9.6 50.8% 52.8% -2.0

Customer Experience

Overall satisfaction rating of the

service provided by Tayside

Police

85.0% 80.4% 83.2% -2.8 88.6% 87.5% 1.1 78.3% 79.2% -0.9 77.4% 85.5% -8.1 80.6% 82.3% -1.7

Response Rate

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - NOVEMBER 2011

74/237 (31.2%)269/864 (31.1%) 44/156 (28.2%) 65/211 (30.8%) 86/260 (33.1%)

POLICING

DUNDEE

SECTION 1

City Centre and

Maryfield

SECTION 2

Lochee

and Ryehill

SECTION 3

Downfield

and Hilltown

SECTION 4

Longhaugh and

Broughty Ferry

Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.

First Contact

- Improvement in satisfaction with service at first contact from 88.5% to 91.4%

- Reduction in identifying the person dealing with the enquiry from 83.7% to 80.1%

Updating the Public

- Reduction in updating the public from 60.4% to 56.8%

Customer Experience

- Reduction in overall customer experience from 83.2% to 80.4%.

Page 9: November 2011 - Performance Scorecard

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Policing Dundee: Public Perception ~ April - N

ovember

Public Perception

2011-12 Result

2010-1

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2011-12 Result

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Crime in neighbourhood

% of residents who thought that

the crime rate in their

neighbourhood had remained

the same or improved over the

past year

77.7% 63.4% 14.3 81.0% 63.4% 17.6 69.2% 55.5% 13.7 75.6% 65.8% 9.8 84.6% 68.5% 16.1

Feelings of safety after dark

% of residents who felt safe

walking alone in their

neighbourhood after dark

52.4% 47.9% 4.5 51.7% 36.9% 14.8 40.4% 49.0% -8.6 47.3% 50.0% -2.7 64.5% 52.6% 11.9

Concerns at becoming a

victim of crime

% of residents concerned at

becoming a victim of crime in

their neighbourhood

51.0% 50.0% 1.0 48.3% 59.5% -11.2 56.6% 50.0% 6.6 54.6% 55.8% -1.2 45.2% 38.6% 6.6

Issues that cause most

concern in neighbourhoods

*Other includes:

Litter, Dog Fouling, Fly tipping

etc

Response Rate

Antisocial behaviour

Dangerous/careless driving

Vandalism/graffiti

Alcohol related crime

Drug dealing/drug abuse

Other

Housebreaking

Assault

Cause no concern:

Robbery

Motor vehicle crime

DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - NOVEMBER 2011

Antisocial behaviour

Drug dealing/drug abuse

Dangerous/careless driving

Housebreaking

Other*

Vandalism/graffiti

Alcohol related crime

Assault

Motor vehicle crime

Cause no concern:

Robbery

Dangerous/careless driving

Drug dealing/drug abuse

Antisocial behaviour

Housebreaking

Other

Vandalism/graffiti

Cause no concern:

Assault

Robbery

Alcohol related crime

Motor vehicle crime

Drug dealing/drug abuse

Housebreaking

Antisocial behaviour

Other

Vandalism/graffiti

Alcohol related crime

Assault

Dangerous/careless driving

Motor vehicle crime

Cause no concern:

Robbery

77/270 (28.5%)223/864 (25.8%) 32/154 (20.8%) 56/208 (26.9%) 58/232 (25.0%)

Drug dealing/drug abuse

Dangerous/careless driving

Antisocial behaviour

Other

Housebreaking

Vandalism/graffiti

Assault

Alcohol related crime

Cause no concern:

Robbery

Motor vehicle crime

POLICING DUNDEE SECTION 1

City Centre and Maryfield

SECTION 2

Lochee

and Ryehill

SECTION 3

Downfield

and Hilltown

SECTION 4

Longhaugh and Broughty

Ferry

Page 10: November 2011 - Performance Scorecard

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Policing Dundee: Community Summaries ~ April - November 2011

SECTION 1: CITY CENTRE AND MARYFIELD Crime - Overall reduction of 31.5% in Groups 1-4 crime ( 662 crimes), largest reduction in Division - Reduction in crimes of dishonesty of 30.6% (458 crimes) - Largest reduction in Division in vandalism of 42.5% (191 crimes) - Largest reduction in Division in domestic housebreaking of 66.7% (58 crimes) Detection rate - Best detection rate across the Division for Groups 1-4 at 58.2% - Best detection rate across Division for crimes of dishonesty at 58.1% - Significant improvement in detection rate for domestic HB, from 24.1% last year to 37.9% Standards of Service - Decrease in proportion of people who stated they had received an update on the progress of their enquiry from 74.4% recorded last year to 66.7%, however still the highest result recorded across the Division - Best result across the Division with an improvement in overall satisfaction with the service provided by the police, from 87.5% to 88.6% Public Perception - Substantial improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 63.4% recorded last year to 81% - Similar positive results with respect to people concerned about becoming a victim of crime and feeling safe after dark SECTION 2: LOCHEE AND RYEHILL Crime - Overall reduction of 19.1% in Groups 1-4 crime (314 crimes) - Reduction of 31.6% in vandalism (148 crimes) - Reduction of 31.4% in domestic housebreaking (32 crimes) Detection rate - Improvement in detection rate for crimes of dishonesty from 44.3% to 48.6% - Improvement in detection rate for vandalism from 20.3% to 24.1% Standards of Service - Improvement of 4 percentage points in updating the public, from 51.7% to 56.6% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 55.5% recorded last year to 69.2% - Drop in the proportion of people feeling safe after dark, from 49% to 40.4% - Similar scenario with respect to concern about becoming a victim of crime, increasing from 50% to 56.6%

SECTION 3: DOWNFIELD AND HILLTOWN Crime - Overall reduction of 12.7% in Groups 1-4 crime (199 crimes) - Reduction of 19% in vandalism (99 crimes) - Reduction of 21.7% in domestic housebreaking (26 crimes) Detection rate - Improvement in detection rate for crimes of dishonesty from 37.9% to 43.7% Standards of Service - Decrease in proportion of people who stated they had received an update on the progress of their enquiry

Page 11: November 2011 - Performance Scorecard

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Policing Dundee: Community Summaries ~ April - November 2011

from 66.7% recorded last year to 57.1% - Decrease in overall customer satisfaction with the service provided by the police, from 85.5% recorded last year to 77.4% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 65.8% recorded last year to 75.6%

SECTION 4: LONGHAUGH AND BROUGHTY FERRY Crime - Largest reduction in Division in Groups 1-4 crime of 31.7% (552 crimes) - Largest reduction in Division in violent crime (31.3%, 21 crimes) - Largest reduction in Division in crimes of dishonesty of 34.8% (345 crimes) set against an improved detec-tion rate - Reduction in vandalism of 25.6% (156 crimes) - Continued reduction in domestic housebreaking of 47.2% (67 crimes) Detection rate - Best detection rate for domestic HB across Division, significant improvement from 19.7% to 44% Standards of Service - Decrease of 2 percentage points in proportion of people who stated they had received an update on the pro-gress of their enquiry, from 52.8% recorded last year to 50.8%, lowest result across Division Public Perception - Substantial improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 68.5% recorded last year to 84.6%, the best result across the Division - Similar improvement in people feeling safe after dark, from 52.6% to 64.5%, the best result across the Divi-sion - Conversely, increase in concern about becoming a victim of crime, from 38.6% to 45.2%, but still the best result across the Division

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POLICING DUNDEE: Crime in more detail PERIOD APRIL to NOVEMBER 2010/2011 2011/2012

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

GROUP 1Murder 0 0 - 1 1 100.0% 1 -

Attempted Murder 17 15 88.2% 24 21 87.5% 7 41.2%

Culpable Homicide 0 0 - 0 0 - 0 -

Serious Assault 87 63 72.4% 94 73 77.7% 7 8.0%

Robbery (Incl attempts) 58 26 44.8% 48 26 54.2% -10 -17.2%

Child Cruelty/Neglect 18 18 100.0% 26 29 111.5% 8 44.4%

Pos of Firearm with intent to endanger life 2 2 100.0% 5 3 60.0% 3 150.0%

Abduction 12 11 91.7% 4 3 75.0% -8 -66.7%

Threats 5 5 100.0% 2 1 50.0% -3 -60.0%

Others 1 0 0.0% 3 3 100.0% 2 200.0%

GROUP 1 - TOTAL 200 140 70.0% 207 160 77.3% 7 3.5%

GROUP 2Rape 22 10 45.5% 27 16 59.3% 5 22.7%

Assault with intent to rape 3 2 66.7% 0 0 - -3 -100.0%

Indecent assault 39 19 48.7% 64 30 46.9% 25 64.1%

Lewd & Libidinous practices 17 7 41.2% 17 11 64.7% 0 0.0%

Public Indecency 20 12 60.0% 15 8 53.3% -5 -25.0%

Others 35 32 91.4% 32 27 84.4% -3 -8.6%

GROUP 2 - TOTAL 136 82 60.3% 155 92 59.4% 19 14.0%

GROUP 3Housebreaking ~ domestic dwelling 451 104 23.1% 267 90 33.7% -184 -40.8%

Housebreaking ~ domestic non-dwelling 158 51 32.3% 98 15 15.3% -60 -38.0%

Housebreaking ~ commercial 121 36 29.8% 99 24 24.2% -22 -18.2%

Theft, attempt theft from locked premises/property 92 33 35.9% 51 9 17.6% -41 -44.6%

Theft, attempt theft from locked motor vehicle 336 48 14.3% 170 47 27.6% -166 -49.4%

Theft, attempted theft of a motor vehicle 174 72 41.4% 114 50 43.9% -60 -34.5%

Convicted thief in poss.of tools etc. w.i. to steal 10 10 100.0% 11 11 100.0% 1 10.0%

In building with intent to steal 67 41 61.2% 69 61 88.4% 2 3.0%

Theft 2685 1535 57.2% 2210 1323 59.9% -475 -17.7%

Theft from motor vehicle 128 18 14.1% 96 28 29.2% -32 -25.0%

Reset 22 22 100.0% 22 22 100.0% 0 0.0%

Embezzlement 14 6 42.9% 5 8 160.0% -9 -64.3%

Fraud 200 119 59.5% 151 84 55.6% -49 -24.5%

Others 47 13 27.7% 37 2 5.4% -10 -21.3%

GROUP 3 - TOTAL 4505 2108 46.8% 3400 1774 52.2% -1105 -24.5%

GROUP 4Fireraising 98 22 22.4% 59 15 25.4% -39 -39.8%

Malicious Damage/Vandalism 2047 548 26.8% 1453 410 28.2% -594 -29.0%

Others 75 49 65.3% 60 36 60.0% -15 -20.0%

GROUP 4 - TOTAL 2220 619 27.9% 1572 461 29.3% -648 -29.2%

SUB-TOTAL OF GROUPS 1 TO 4 7061 2949 41.8% 5334 2487 46.6% -1727 -24.5%

GROUP 5Public mischief & wasting police time 70 69 98.6% 35 36 102.9% -35 -50.0%

Escape or rescue from police custody or prison 0 0 - 3 3 100.0% 3 -

Resisting arrest or obstructing police officer 84 84 100.0% 89 90 101.1% 5 6.0%

General attempts to pervert the course of justice 24 20 83.3% 47 46 97.9% 23 95.8%

Sex Offenders' register offences 0 3 - 2 2 100.0% 2 -

Bail - Fail to keep conditions 282 269 95.4% 290 283 97.6% 8 2.8%

Possession of offensive weapons 154 140 90.9% 138 131 94.9% -16 -10.4%

Drugs - supply, with intent to supply etc 115 117 101.7% 118 117 99.2% 3 2.6%

Drugs - personal possession 687 682 99.3% 707 707 100.0% 20 2.9%

Drugs - manufacture etc 21 19 90.5% 22 25 113.6% 1 4.8%

Others 46 44 95.7% 52 47 90.4% 6 13.0%

GROUP 5 - TOTAL 1483 1447 97.6% 1503 1487 98.9% 20 1.3%

TOTAL OF GROUPS 1 TO 5 8544 4396 51.5% 6837 3974 58.1% -1707 -20.0%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Page 13: November 2011 - Performance Scorecard

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Groups 1-4 2168 2626 -17.4% 621 764 -18.7% 486 697 -30.3% 788 916 -14.0% 273 249 9.6%

- Detection rate 45.4% 50.6% -5.2 40.3% 46.7% -6.4 48.1% 57.1% -9 51.1% 50.1% 1 39.2% 45.8% -6.6

Violent Crime (G1) 59 64 -7.8% 10 19 -47.4% 9 13 -30.8% 30 22 36.4% 10 10 0.0%

- Detection rate 91.5% 93.8% -2.3 90.0% 84.2% 5.8 100.0% 100.0% 0 90.0% 95.5% -5.5 90.0% 100.0% -10

Indecency (G2) 81 75 8.0% 19 14 35.7% 17 23 -26.1% 37 19 94.7% 8 19 -57.9%

- Detection rate 67.9% 96.0% -28.1 78.9% 50.0% 28.9 64.7% 104.3% -39.6 64.9% 126.3% -61.4 62.5% 89.5% -27

Dishonesty (G3) 1223 1536 -20.4% 384 494 -22.3% 267 361 -26.0% 450 565 -20.4% 122 116 5.2%

- Detection rate 49.6% 53.0% -3.4 43.5% 49.2% -5.7 55.1% 56.5% -1.4 56.9% 55.2% 1.7 30.3% 47.4% -17.1

Mal Mischief, vandalism (G4) 805 951 -15.4% 208 237 -12.2% 193 300 -35.7% 271 310 -12.6% 133 104 27.9%

- Detection rate 33.3% 40.2% -6.9 28.4% 38.4% -10 34.7% 52.3% -17.6 35.4% 32.9% 2.5 34.6% 30.8% 3.8

Robbery 5 5 0.0% 0 3 *** 1 0 *** 3 2 50.0% 1 0 ***

- Detection rate 100.0% 80.0% 20 0.0% 66.7% *** 100.0% 0.0% *** 100.0% 100.0% 0 100.0% 0.0% ***

Vandalism 768 887 -13.4% 200 219 -8.7% 178 288 -38.2% 258 284 -9.2% 132 96 37.5%

- Detection rate 31.5% 38.4% -6.9 27.0% 37.9% -10.9 31.5% 51.7% -20.2 33.7% 29.6% 4.1 34.1% 26.0% 8.1

Domestic Housebreaking 69 78 -11.5% 30 30 0.0% 17 19 -10.5% 16 25 -36.0% 6 4 50.0%

- Detection rate 39.1% 51.3% -12.2 33.3% 50.0% -16.7 41.2% 52.6% -11 50.0% 56.0% -6 33.3% 25.0% 8.3

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - NOVEMBER 2011

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING ANGUSSECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

Page 14: November 2011 - Performance Scorecard

14

Policing Angus: Standards of Service ~ April - N

ovember

Customer Satisfaction

2011-12 Target

2011-12 Result

2010-1

1 R

esult

% / p

p C

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2011-12 Result

2010-1

1 R

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%/p

p C

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2011-12 Result

2010-1

1 R

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%/p

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2011-12 Result

2010-1

1 R

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%/p

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2011-12 Result

2010-1

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%/p

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First Contact

Overall satisfaction rating for

service provided at first contact

91.5% 91.3% 92.2% -0.9 93.8% 88.1% 5.7 88.3% 91.7% -3.4 90.4% 94.4% -4.0 94.1% 100.0% -5.9

First Contact

% of respondents provided with

the name of the person dealing

with their enquiry

80.0% 84.8% 80.4% 4.4 90.9% 76.9% 14.0 90.9% 82.9% 8.0 75.0% 81.7% -6.7 85.7% 80.0% 5.7

Updating the Public

% of customers who received an

update on the progress of their

enquiry

65.0% 59.2% 56.3% 2.9 60.5% 52.0% 8.5 43.8% 60.7% -16.9 66.0% 56.8% 9.2 69.7% 57.9% 11.8

Customer Experience

Overall satisfaction rating of the

service provided by Tayside

Police

85.0% 83.1% 81.4% 1.7 78.8% 78.8% 0.0 80.4% 81.2% -0.8 87.2% 81.2% 6.0 86.5% 91.7% -5.2

Response Rate 38/89 (42.7%)203/672 (30.2%) 50/169 (29.6%) 58/174 (33.3%) 57/240 (23.7%)

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - NOVEMBER 2011

POLICING

ANGUS

SECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.

First Contact

- Reduction in satisfaction with service at first contact from 92.2% to 91.3%

- Improvement in identifying the person dealing with the enquiry from 80.4% to 84.8%. This result well exceeds the force target set at 80.0%

Updating the Public

- Improvement in updating the public from 56.3% to 59.2%

Customer Experience

- Improvement in overall customer experience from 81.4% to 83.1%

Page 15: November 2011 - Performance Scorecard

15

Policing Angus: Public Perception ~ April - N

ovember

Public Perception

2011-12 Result

2010-1

1 R

esult

% / p

p C

hange

2011-12 Result

2010-1

1 R

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%/p

p C

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2011-12 Result

2010-1

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2011-12 Result

2010-1

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2011-12 Result

2010-1

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Crime in neighbourhood

% of residents who thought that

the crime rate in their

neighbourhood had remained

the same or improved over the

past year

70.3% 74.9% -4.6 75.8% 66.7% 9.1 72.3% 78.1% -5.8 55.2% 66.0% -10.8 77.5% 94.4% -16.9

Feelings of safety after dark

% of residents who felt safe

walking alone in their

neighbourhood after dark

66.0% 65.2% 0.8 60.8% 71.9% -11.1 63.9% 52.1% 11.8 56.5% 58.4% -1.9 77.6% 80.0% -2.4

Concerns at becoming a

victim of crime

% of residents concerned at

becoming a victim of crime in

their neighbourhood

33.0% 35.8% -2.8 27.9% 25.0% 2.9 19.6% 37.5% -17.9 54.1% 52.2% 1.9 30.3% 22.0% 8.3

Issues that cause most

concern in neighbourhoods

*Other includes:

Litter, Dog Fouling, Fly tipping

etc

Response Rate 212/672 (31.5%) 47/162 (29.0%) 47/159 (29.5%) 49/181 (27.1%) 69/170 (40.6%)

Dangerous/reckless driving

Antisocial behaviour

Other

Drug dealing/drug abuse

Alcohol related crime

Housebreaking

Vandalism/graffiti

Cause no concern:

Assault

Robbery

Motor vehicle crime

Dangerous/careless driving

Antisocial behaviour

Drug dealing/drug abuse

Other*

Vandalism/graffiti

Alcohol related crime

Housebreaking

Cause no concern:

Assault

Robbery

Motor vehicle crime

Dangerous/careless driving

Antisocial behaviour

Drug dealing/drug abuse

Vandalism/graffiti

Housebreaking

Other

Alcohol related crime

Cause no concern:

Assault

Robbery

Motor vehicle crime

Dangerous/careless driving

Antisocial behaviour

Drug dealing/drug abuse

Other

Alcohol related crime

Vandalism/graffiti

Housebreaking

Cause no concern:

Assault

Robbery

Motor vehicle crime

Dangerous/careless driving

Drug dealing/drug abuse

Antisocial behaviour

Vandalism/graffiti

Alcohol related crime

Housebreaking

Other

Cause no concern:

Assault

Robbery

Motor vehicle crime

DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - NOVEMBER 2011

POLICING

ANGUS

SECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

Page 16: November 2011 - Performance Scorecard

16

Policing Angus: Community Summaries ~ April - November 2011

SECTION 1: FORFAR AND KIRRIEMUIR Crime - Overall reduction of 18.7% in Groups 1-4 crime (143crimes), a further improvement on the 17.3% recorded last month - Reduction in crimes of dishonesty of 22.3% (110 crimes), a further improvement on the 20.1% recorded last month - Section continues to show no robberies recorded to date - Reduction of 8.7% in vandalism (19 crimes), a further improvement on the 7.3% recorded last month Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry, from 52% recorded last year to 60.5% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 66.7% recorded last year to 75.8% Drop in the proportion of people feeling safe after dark, from 71.9% to 60.8% SECTION 2: MONTROSE AND BRECHIN Crime - Largest reduction in Division in Groups 1-4 crime (30.3%, 211crimes) - Reduction in crimes of dishonesty of 26% (94 crimes), a further improvement over the 23% recorded last month - Reduction of 38.2% in vandalism (110 crimes), and the best result recorded for the Division Detection rate - Dip in detection rate for overall crime groups 1-4, from 57.1% last year to 48.1% - Dip in detection rate for vandalism from 51.7% to 31.5% Standards of Service - Substantial decrease in the proportion of people who stated they had received an update on the progress of their enquiry from 60.7% recorded last year to 43.8%, the lowest result recorded across the Division Public Perception - Drop in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 78.1% recorded last year to 72.3% - Improvement in people feeling safe after dark, from 52.1% to 63.9% Marked reduction in the proportion of people who were concerned about becoming a victim of crime, from 37.5% to 19.6%, the best result across the Division SECTION 3: ARBROATH Crime - Overall reduction of 14% in Groups 1-4 crime (128 crimes) - Reduction in crimes of dishonesty of 20.4% (115 crimes) Detection rate - Best detection rate across the division for Groups 1-4 at 51.1% - Best detection rate across the division for crimes of dishonesty at 56.9% - Best detection rate across the division for housebreaking at 50% Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry, from 56.8% recorded last year to 66% - Improvement in overall satisfaction with the service provided by the police, from 81.2% to 87.2%, the best

Page 17: November 2011 - Performance Scorecard

17

Policing Angus: Community Summaries ~ April - November 2011

result across the Division Public Perception Drop in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 66% recorded last year to 55.2% SECTION 4: CARNOUSTIE Crime - Only Section to show increase in Groups 1-4 crimes (9.6%, 24 crimes) - Increase in vandalism of 37.5%, (36 crimes) Detection rate - Improvement in detection rate for vandalism, from 26% to 34.1% Standards of Service - Substantial improvement in the proportion of people who stated they had received an update on the pro-gress of their enquiry, from 57.9% recorded last year to 69.7%, the best result across the Division - Decrease in overall satisfaction with the service provided by the police, from 91.7% to 86.5%, however, still the best result across the Division Public Perception - Drop in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 94.4% recorded last year to 77.5%, but still the best result across the Division - Best result across Division for proportion of people feeling safe after dark, 77.6% - Concern about becoming a victim of crime has increased from 22% to 30.3%

Page 18: November 2011 - Performance Scorecard

18

POLICING ANGUS: Crime in more detail PERIOD APRIL to NOVEMBER 2010/2011 2011/2012

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

GROUP 1Murder 0 0 - 2 2 100.0% 2 -

Attempted Murder 3 3 100.0% 5 5 100.0% 2 66.7%

Culpable Homicide 0 0 - 0 0 - 0 -

Serious Assault 42 39 92.9% 28 24 85.7% -14 -33.3%

Robbery (Incl attempts) 5 4 80.0% 5 5 100.0% 0 0.0%

Child Cruelty/Neglect 11 12 109.1% 12 12 100.0% 1 9.1%

Pos of Firearm with intent to endanger life 1 1 100.0% 0 0 - -1 -100.0%

Abduction 1 1 100.0% 4 4 100.0% 3 300.0%

Threats 1 0 0.0% 3 2 66.7% 2 200.0%

Others 0 0 - 0 0 - 0 -

GROUP 1 - TOTAL 64 60 93.8% 59 54 91.5% -5 -7.8%

GROUP 2Rape 8 2 25.0% 16 10 62.5% 8 100.0%

Assault with intent to rape 1 2 200.0% 0 0 - -1 -100.0%

Indecent assault 38 32 84.2% 49 35 71.4% 11 28.9%

Lewd & Libidinous practices 15 27 180.0% 6 5 83.3% -9 -60.0%

Public Indecency 4 4 100.0% 9 4 44.4% 5 125.0%

Others 9 5 55.6% 1 1 100.0% -8 -88.9%

GROUP 2 - TOTAL 75 72 96.0% 81 55 67.9% 6 8.0%

GROUP 3Housebreaking ~ domestic dwelling 78 40 51.3% 69 27 39.1% -9 -11.5%

Housebreaking ~ domestic non-dwelling 62 24 38.7% 32 6 18.8% -30 -48.4%

Housebreaking ~ commercial 74 19 25.7% 50 15 30.0% -24 -32.4%

Theft, attempt theft from locked premises/property 49 15 30.6% 24 9 37.5% -25 -51.0%

Theft, attempt theft from locked motor vehicle 24 5 20.8% 26 3 11.5% 2 8.3%

Theft, attempted theft of a motor vehicle 53 32 60.4% 37 25 67.6% -16 -30.2%

Convicted thief in poss.of tools etc. w.i. to steal 0 0 - 0 0 - 0 -

In building with intent to steal 34 21 61.8% 21 18 85.7% -13 -38.2%

Theft 993 545 54.9% 841 452 53.7% -152 -15.3%

Theft from motor vehicle 56 20 35.7% 50 14 28.0% -6 -10.7%

Reset 6 6 100.0% 3 3 100.0% -3 -50.0%

Embezzlement 10 8 80.0% 3 3 100.0% -7 -70.0%

Fraud 87 67 77.0% 65 30 46.2% -22 -25.3%

Others 10 12 120.0% 2 2 100.0% -8 -80.0%

GROUP 3 - TOTAL 1536 814 53.0% 1223 607 49.6% -313 -20.4%

GROUP 4Fireraising 32 14 43.8% 17 8 47.1% -15 -46.9%

Malicious Damage/Vandalism 887 341 38.4% 768 242 31.5% -119 -13.4%

Others 32 27 84.4% 20 18 90.0% -12 -37.5%

GROUP 4 - TOTAL 951 382 40.2% 805 268 33.3% -146 -15.4%

SUB-TOTAL OF GROUPS 1 TO 4 2626 1328 50.6% 2168 984 45.4% -458 -17.4%

GROUP 5Public mischief & wasting police time 26 26 100.0% 12 13 108.3% -14 -53.8%

Escape or rescue from police custody or prison 5 5 100.0% 2 2 100.0% -3 -60.0%

Resisting arrest or obstructing police officer 59 59 100.0% 61 61 100.0% 2 3.4%

General attempts to pervert the course of justice 15 15 100.0% 8 8 100.0% -7 -46.7%

Sex Offenders' register offences 0 0 - 1 1 100.0% 1 -

Bail - Fail to keep conditions 133 132 99.2% 116 115 99.1% -17 -12.8%

Possession of offensive weapons 48 44 91.7% 36 35 97.2% -12 -25.0%

Drugs - supply, with intent to supply etc 81 81 100.0% 28 29 103.6% -53 -65.4%

Drugs - personal possession 263 264 100.4% 205 208 101.5% -58 -22.1%

Drugs - manufacture etc 2 2 100.0% 8 7 87.5% 6 300.0%

Others 15 15 100.0% 13 11 84.6% -2 -13.3%

GROUP 5 - TOTAL 647 643 99.4% 490 490 100.0% -157 -24.3%

TOTAL OF GROUPS 1 TO 5 3273 1971 60.2% 2658 1474 55.5% -615 -18.8%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Page 19: November 2011 - Performance Scorecard

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OS

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2011-12 Result

2010

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Result

% / p

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2011-12 Result

2010

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2011-12 Result

2010

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2011-12 Result

2010

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Groups 1-4 2826 3031 -6.8% 1575 1643 -4.1% 505 496 1.8% 578 618 -6.5% 168 274 -38.7%

- Detection rate 50.1% 45.5% 4.6 55.3% 51.2% 4.1 45.3% 46.6% -1.3 44.3% 35.3% 9 35.1% 32.1% 3

Violent Crime (G1) 105 109 -3.7% 71 69 2.9% 13 22 -40.9% 15 17 -11.8% 6 1 500.0%

- Detection rate 91.4% 97.3% -5.9 95.8% 94.2% 1.6 84.6% 109.1% -24.5 73.3% 94.1% -20.8 100.0% 100.0% 0

Indecency (G2) 60 64 -6.3% 24 28 -14.3% 17 21 -19.0% 17 9 88.9% 2 6 -66.7%

- Detection rate 66.7% 54.7% 12 70.8% 64.3% 6.5 70.6% 42.9% 27.7 64.7% 77.8% -13.1 0.0% 16.7% -16.7

Dishonesty (G3) 1914 1991 -3.9% 1063 1106 -3.9% 314 297 5.7% 421 411 2.4% 116 177 -34.5%

- Detection rate 52.8% 47.1% 5.7 60.1% 55.9% 4.2 43.9% 44.8% -0.9 47.0% 29.7% 17.3 31.0% 35.6% -4.6

Mal Mischief, vandalism (G4) 747 867 -13.8% 417 440 -5.2% 161 156 3.2% 125 181 -30.9% 44 90 -51.1%

- Detection rate 36.0% 34.7% 1.3 35.5% 32.0% 3.5 42.2% 41.7% 0.5 28.8% 40.3% -11.5 38.6% 24.4% 14.2

Robbery 26 27 -3.7% 23 21 9.5% 0 1 *** 3 4 -25.0% 0 1 ***

- Detection rate 84.6% 88.9% -4.3 91.3% 90.5% 0.8 0.0% 100.0% *** 33.3% 75.0% -41.7 0.0% 100.0% ***

Vandalism 689 819 -15.9% 383 415 -7.7% 150 147 2.0% 116 170 -31.8% 40 87 -54.0%

- Detection rate 34.7% 33.1% 1.6 34.2% 29.6% 4.6 42.0% 39.5% 2.5 25.9% 40.0% -14.1 37.5% 25.3% 12.2

Domestic Housebreaking 116 106 9.4% 69 69 0.0% 20 16 25.0% 24 17 41.2% 3 4 -25.0%

- Detection rate 38.8% 44.3% -5.5 37.7% 50.7% -13 40.0% 37.5% 3 41.7% 35.3% 6.4 33.3% 0.0% 33.3

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL -NOVEMBER 2011

POLICING PERTH

&

KINROSS

SECTION 3

Perth City

SECTION 5

East Perthshire

SECTION 6

South Perthshire

SECTION 7

North and

West Perthshire

Page 20: November 2011 - Performance Scorecard

20

Policing Perth & Kinross: Standards of Service ~ April - N

ovember

Customer

Satisfaction

2011-12 Target

2011-12 Result

2010

-11

Result

% / p

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2011-12 Result

2010

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2011-12 Result

2010

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2011-12 Result

2010

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2011-12 Result

2010

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First Contact

Overall satisfaction rating for

service provided at first contact

91.5% 98.0% 90.7% 7.3 97.1% 87.9% 9.2 100.0% 95.9% 4.1 97.2% 90.6% 6.6 100.0% 86.4% 13.6

First Contact

% of respondents provided with

the name of the person dealing

with their enquiry

80.0% 88.8% 83.1% 5.7 89.1% 78.5% 10.6 91.4% 85.7% 5.7 90.0% 91.7% -1.7 80.0% 66.7% 13.3

Updating the Public

% of customers who received

an update on the progress of

their enquiry

65.0% 65.0% 61.2% 3.8 60.3% 58.9% 1.4 70.6% 69.8% 0.8 65.7% 59.5% 6.2 73.9% 68.4% 5.5

Customer Experience

Overall satisfaction rating of the

service provided by Tayside

Police

85.0% 86.6% 80.3% 6.3 85.9% 77.2% 8.7 89.5% 82.7% 6.8 86.7% 83.3% 3.4 83.4% 82.6% 0.8

Response Rate 31/60 (51.7%)322/863 (37.3%) 147/438 (33.6%) 60/185 (32.4%) 84/180 (46.7%)

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - NOVEMBER 2011

POLICING PERTH

& KINROSS

SECTION 3

Perth City

SECTION 5

East

Perthshire

SECTION 6

South

Perthshire

SECTION 7

North &

West Perthshire

Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.

First Contact

- Improvement in satisfaction with service at first contact from 90.7% to 98.0%, the highest result across the force. This result well exceeds the force target set

at 91.5%

- Improvement in identifying the person dealing with the enquiry from 83.1% to 88.8%, the highest result across the force. This result again well exceeds the

force target set at 80.0%

Updating the Public

- Improvement in updating the public from 61.2% to 65.0%, the highest result across the force and achieves the force target set at 65.0%

Customer Experience

- Improvement in overall customer experience from 80.3% to 86.6%, the highest result across the force. This result exceeds the force target set at 85.0%

Page 21: November 2011 - Performance Scorecard

21

Policing Perth & Kinross: Public Perception ~ April - N

ovember

Public Perception

2011-12 Result

2010-1

1 R

esult

% / p

p C

hange

2011-12 Result

2010-1

1 R

esult

%/p

p C

hange

2011-12 Result

2010-1

1 R

esult

%/p

p C

hange

2011-12 Result

2010-1

1 R

esult

%/p

p C

hange

2011-12 Result

2010-1

1 R

esult

%/p

p C

hange

Crime in neighbourhood

% of residents who thought that

the crime rate in their

neighbourhood had remained

the same or improved over the

past year

72.8% 75.2% -2.4 72.1% 64.4% 7.7 78.2% 78.1% 0.1 68.8% 84.7% -15.9 75.0% 70.2% 4.8

Feelings of safety after dark

% of residents who felt safe

walking alone in their

neighbourhood after dark

71.3% 69.2% 2.1 58.1% 47.5% 10.6 71.8% 75.0% -3.2 81.1% 77.9% 3.2 77.7% 78.8% -1.1

Concerns at becoming a

victim of crime

% of residents concerned at

becoming a victim of crime in

their neighbourhood

27.9% 27.4% 0.5 27.7% 40.2% -12.5 32.6% 22.3% 10.3 28.6% 24.8% 3.8 13.8% 19.2% -5.4

Issues that cause most

concern in neighbourhoods

*Other includes:

Litter, Dog Fouling, Fly tipping

etc

Response Rate

Dangerous/careless driving

Antisocial behaviour

Housebreaking

Vandalism/graffiti

Alcohol related crime

Other

Drug dealing/drug abuse

Assault

Cause no concern:

Robbery

Motor vehicle crime

Antisocial behaviour

Dangerous/careless driving

Housebreaking

Other

Vandalism/graffiti

Alcohol related crime

Drug dealing/drug abuse

Motor vehicle crime

Cause no concern:

Assault

Robbery

DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - NOVEMBER 2011

Antisocial behaviour

Dangerous/careless driving

Other

Vandalism/graffiti

Housebreaking

Alcohol related crime

Cause no concern:

Assault

Robbery

Drug dealing/drug abuse

Motor vehicle crime

Antisocial behaviour

Dangerous/careless driving

Housebreaking

Other*

Alcohol related crime

Vandalism/graffiti

Drug dealing/drug abuse

Motor vehicle crime

Assault

Cause no concern:

Robbery

Antisocial behaviour

Drug dealing/drug abuse

Other

Housebreaking

Alcohol related crime

Dangerous/careless driving

Vandalism/graffiti

Motor vehicle crime

Cause no concern:

Assault

Robbery

29/100 (29.0%)299/864 (34.6%) 87/264 (32.9%) 81/229 (35.4%) 102/271 (37.6%)

POLICING PERTH

& KINROSS

SECTION 3

Perth City

SECTION 5

East

Perthshire

SECTION 6

South

Perthshire

SECTION 7

North &

West Perthshire

Page 22: November 2011 - Performance Scorecard

22

Policing Perth & Kinross: Community Summaries ~ April - November 2011

SECTION 3: PERTH CITY Crime - Slight reduction in Groups 1-4 crime (4.1%, 68 crimes) Detection rate - Best detection rate across the Division for Groups 1-4 at 55.3% , a further improvement over last month's 52.7% - Best detection rate across the division for crimes of dishonesty at 60.1%, a further improvement on the 56.8% recorded last month Standards of Service - Substantial improvement in overall satisfaction with the service provided by the police, from 77.2% to 85.9% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 64.4% recorded last year to 72.1% - Improvement in people feeling safe after dark, from 47.5% to 58.1% - Marked reduction in the proportion of people who were concerned about becoming a victim of crime, from 40.2% to 27.7% SECTION 5: EAST PERTHSHIRE Crime - Slight increase in groups 1-4 crime, only 9 crimes - No robberies recorded since the beginning of the year Detection rate - Best detection rate across the Division for vandalism at 42% Standards of Service - Substantial improvement in overall satisfaction with the service provided by the police, from 82.7% to 89.5%, the best result across the Division Public Perception - Best result across the Division with respect to the proportion of people who thought crime in their neighbour-hood had improved or remained the same, 78.2% - Increase in the proportion of people who were concerned about becoming a victim of crime, from 22.3% to 32.6% SECTION 6: SOUTH PERTHSHIRE Crime - Reduction of 6.5% in Groups 1-4 crime (40 crimes) - Reduction of 31.8% in vandalism (54 crimes) Detection rate - Crimes of dishonesty detection rate of 47%, a 17.3 percentage point improvement over the previous year - Best detection rate across the division for domestic housebreaking at 41.7%, Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry from 59.5% recorded last year to 65.7% - Improvement in overall satisfaction with the service provided by the police, from 83.3% to 86.7% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained

Page 23: November 2011 - Performance Scorecard

23

Policing Perth & Kinross: Community Summaries ~ April - November 2011

the same, from 84.7% recorded last year to 68.8% - Best result across the Division with respect to people feeling safe after dark, 81.1% SECTION 7: NORTH AND WEST PERTHSHIRE Crime - Reduction of 38.7% in Groups 1-4 crime (106 crimes), best result across Division - Reduction of 34.5% in crimes of dishonesty (61 crimes), best result across the division - No robberies recorded since the beginning of the year - Significant reduction of 54% in vandalism (47 crimes), best result across the Division Detection rate - Low level of vandalism recorded (40) and high detection rate of 37.5%, an improvement of 12.2 percentage points over last year Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry from 68.4% recorded last year to 73.9%, the best result across the Division Public Perception - Slight improvement with respect to the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 70.2% recorded last year to 75% - Best result across the Division with respect to the proportion of people who were concerned about becom-ing a victim of crime, 13.8%

Page 24: November 2011 - Performance Scorecard

24

POLICING PERTH & KINROSS: Crime in more detail

PERIOD APRIL to NOVEMBER 2010/2011 2011/2012

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

GROUP 1Murder 0 0 - 4 4 100.0% 4 -

Attempted Murder 11 11 100.0% 22 21 95.5% 11 100.0%

Culpable Homicide 0 0 - 0 0 - 0 -

Serious Assault 47 47 100.0% 29 25 86.2% -18 -38.3%

Robbery (Incl attempts) 27 24 88.9% 26 22 84.6% -1 -3.7%

Child Cruelty/Neglect 10 11 110.0% 19 19 100.0% 9 90.0%

Pos of Firearm with intent to endanger life 1 1 100.0% 0 0 - -1 -100.0%

Abduction 7 6 85.7% 1 1 100.0% -6 -85.7%

Threats 6 6 100.0% 4 4 100.0% -2 -33.3%

Others 0 0 - 0 0 - 0 -

GROUP 1 - TOTAL 109 106 97.2% 105 96 91.4% -4 -3.7%

GROUP 2Rape 7 5 71.4% 10 9 90.0% 3 42.9%

Assault with intent to ravish 3 0 0.0% 1 0 0.0% -2 -66.7%

Indecent assault 29 19 65.5% 30 23 76.7% 1 3.4%

Lewd & Libidinous practices 14 6 42.9% 4 0 0.0% -10 -71.4%

Public Indecency 3 1 33.3% 12 5 41.7% 9 300.0%

Others 8 4 50.0% 3 3 100.0% -5 -62.5%

GROUP 2 - TOTAL 64 35 54.7% 60 40 66.7% -4 -6.3%

GROUP 3Housebreaking ~ domestic dwelling 106 47 44.3% 116 45 38.8% 10 9.4%

Housebreaking ~ domestic non-dwelling 48 7 14.6% 49 7 14.3% 1 2.1%

Housebreaking ~ commercial 153 61 39.9% 77 47 61.0% -76 -49.7%

Theft, attempt theft from locked premises/property 50 10 20.0% 50 15 30.0% 0 0.0%

Theft, attempt theft from locked motor vehicle 109 22 20.2% 88 36 40.9% -21 -19.3%

Theft, attempted theft of a motor vehicle 86 57 66.3% 67 33 49.3% -19 -22.1%

Convicted thief in poss.of tools etc. w.i. to steal 1 1 100.0% 2 2 100.0% 1 100.0%

In building with intent to steal 65 53 81.5% 59 45 76.3% -6 -9.2%

Theft 1160 575 49.6% 1162 623 53.6% 2 0.2%

Theft from motor vehicle 69 14 20.3% 79 44 55.7% 10 14.5%

Reset 4 4 100.0% 14 14 100.0% 10 250.0%

Embezzlement 8 9 112.5% 6 5 83.3% -2 -25.0%

Fraud 110 61 55.5% 119 88 73.9% 9 8.2%

Others 22 16 72.7% 24 6 25.0% 2 9.1%

GROUP 3 - TOTAL 1991 937 47.1% 1912 1010 52.8% -79 -4.0%

GROUP 4Fireraising 23 11 47.8% 33 12 36.4% 10 43.5%

Malicious Damage/Vandalism 819 271 33.1% 689 240 34.8% -130 -15.9%

Others 25 19 76.0% 25 17 68.0% 0 0.0%

GROUP 4 - TOTAL 867 301 34.7% 747 269 36.0% -120 -13.8%

SUB-TOTAL OF GROUPS 1 TO 4 3031 1379 45.5% 2824 1415 50.1% -207 -6.8%

GROUP 5Public mischief & wasting police time 40 40 100.0% 16 15 93.8% -24 -60.0%

Escape or rescue from police custody or prison 1 1 100.0% 4 4 100.0% 3 300.0%

Resisting arrest or obstructing police officer 86 85 98.8% 60 61 101.7% -26 -30.2%

General attempts to pervert the course of justice 9 10 111.1% 21 21 100.0% 12 133.3%

Sex Offenders' register offences 0 0 - 0 0 - 0 -

Bail - Fail to keep conditions 150 149 99.3% 134 134 100.0% -16 -10.7%

Possession of offensive weapons 63 59 93.7% 57 55 96.5% -6 -9.5%

Drugs - supply, with intent to supply etc 103 101 98.1% 50 49 98.0% -53 -51.5%

Drugs - personal possession 466 471 101.1% 683 683 100.0% 217 46.6%

Drugs - manufacture etc 8 9 112.5% 12 13 108.3% 4 50.0%

Others 10 10 100.0% 15 12 80.0% 5 50.0%

GROUP 5 - TOTAL 936 935 99.9% 1052 1047 99.5% 116 12.4%

TOTAL OF GROUPS 1 TO 5 3967 2314 58.3% 3876 2462 63.5% -91 -2.3%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Page 25: November 2011 - Performance Scorecard
Page 26: November 2011 - Performance Scorecard

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