North Yorkshire Care Services Directory 2013/14

North YorkshireCare Services Directory 2013/14

Comprehensive information and advice on choosing and paying for your care and support

In association with

Home support • Care homes • Specialist care • Useful contacts

Knaresborough Viaduct

The Hall Ad NYCC Full Page A4 AW pths.indd 1 07/02/2013 17:02

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Welcome from North Yorkshire County Council 5

The Independent Care Group (ICG) 7

Regions covered by this Directory 7

Introduction 8

How to use this Care Services Directory 8

Further assistance in your search for care 9

Fair Access to Care Services (FACS) 9

You’re in charge 10

Personalised care and support 10

Self-Directed Support – ‘Your Support, Your Way’ 10

Personal Budgets 10

Direct Payments 11

What care is available? 12

Leaving hospital 12

Short term reablement team (START) 12

Assessment 13

Staying at home 14

Telecare 14

Other equipment available 15

Adapting your home 16

Occupational therapy 16

Health occupational therapy 17

Getting help in your home 17

Home care agency checklist 19

Home care provider listings 21

Support for carers 28

Meals-on-wheels service 29

Transport services 29

Housing with care 30

Specialist care 32

Care homes 35

Out of county care 35

Care homes checklist 37

Residential dementia care checklist 38

Paying for care 38

Paying for non-residential care and support 39

Paying for residential care and support 41

Self-funding advice 42

Local authority contribution towards care in private sector care homes 43

Third Party Payments 43

Essential information 43

Disclosure and Barring Service 43

Safeguarding vulnerable adults 44

Advocacy 45

Making a complaint about care services 45

How solicitors can help 46

Inspection and registration of care services 47

Useful contacts 47

Local useful contacts 47

National useful contacts 49

Day care centres 50

Care homes & care homes with nursing listings 52

Craven district 52

Hambleton district 55

Harrogate district 56

Richmondshire district 61

Ryedale district 62

Scarborough district 64

Selby district 69

Index 71

Contents

V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council.

Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Offering the Highest Standards of Care and Choice to our Residents

The Lodge

St. Helen’s

• Residential Care

• Day Care 7 Days a Week

• Respite Care to give you or your carer a break

• Holiday Care - a hotel service with care

• High staffing levels

• Specialists in Dementia and Mental Health Nursing

• Visiting chiropodists, dentists, opticians & hairdressers

• Recreational therapy

• Experienced and qualified staff led by specialist nurses

• Home cooked meals

Tel: 01723 374800 Westbourne Road, Scarborough YO11 2SP

Tel: 01723 372763 41 Avenue Victoria, Scarborough YO11 2QS

• Qualified and experienced care staff• Home cooked meals prepared by our

excellent chefs• Hairdressers

• Visiting chiropodist, dentists and opticians• Recreational/Diversional Therapy• Sheltered, attractive gardens

ExcEllEnt rangE of SErvicES

OffeRing tHe HigHeSt StandaRd Of nuRSing CaRe

St Helen’s is a care home with nursing and strives to offer the highest possible standard of nursing care. You can telephone anytime to arrange a visit or request a brochure. It is our intention to provide the highest quality of Health and Social Care in a warm and friendly environment, enabling all our residents to achieve as full a life as possible and enjoy all the comforts we provide whilst in our care.

5V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

Welcome to the second edition of North Yorkshire’s Care Services Directory. This 2013/14 edition will provide you with information on the care and support choices available across the County. North Yorkshire County Council are pleased to be working with the Independent Care Group on this Care Services Directory.

We know that making decisions about social care can be daunting for you, particularly if you have had no involvement with social care before. This Directory provides clear, easy to understand guidance so that you can be confident you are making the right decisions for yourself or your loved ones.

Through our services, we provide social care to vulnerable adults, those with physical and / or learning disabilities and older people. Everyone at North Yorkshire County Council is committed to providing trusted, high-quality, and personalised social care support to the adults who have been assessed as needing this support.

We are passionate about making a real difference to the well-being of everyone who needs social care support. In our experience, most people want to remain independent for as long as they can. We will give you the ability to choose to stay in your own home if that is what you wish to do and maintain your independence for as long as possible. We will work closely with you and your family / carer, as we recognise the value of their input into what support will make a difference to you. This way of working is supported by the national strategy of Self-Directed Support and is sometimes called ‘personalisation’.

One of the aims of Self-Directed Support is to give people responsibility for their own personal budget. This is a sum of money which is allocated following an assessment, and which you can use to buy your own care from the person or provider of your choice. This gives you a real opportunity to decide for yourself the kind of support that will best meet your needs. We explain more about Self-Directed Support on page 10.

We work closely with the Care Quality Commission’s (CQC) inspectors and care providers to make sure we maintain high-quality standards in the care provided to people in North Yorkshire. New

regulations for registered residential, nursing and domiciliary services focus very much on improving the outcomes for adults who need support. They have a particular impact on how we involve people and communicate with them and on how we deliver personalised care and treatment as well as safety and safeguarding.

We are all aware of the financial pressures that face local authorities such as ours. However, it remains our highest priority to make sure that the most vulnerable members of our communities continue to receive high-quality and appropriate care. Whatever your circumstances, whether you can pay for your own care or not, you can contact North Yorkshire County Council for advice and support. Where it is appropriate, we will refer you to our own social care staff or the right partner organisation.

We hope you find this Directory useful in helping you and your family to make appropriate and informed decisions about the choices available to you in North Yorkshire.

Helen Taylor Corporate Director, Health and Adult Services

Councillor Clare WoodExecutive Member for Health & Adult Services

North Yorkshire County CouncilCustomer Service Centre Telephone: 0845 8 72 73 74

Welcome from North Yorkshire County Council

Yorkshire Dales

7

Sub heading


Regions covered by this Directory

RichmonDshiRe DistRict

cRaVen DistRict haRRogate

DistRict

hambletonDistRict

RYeDaleDistRict

scaRboRoughDistRict

selbY DistRict

Welcome to this Care Services Directory. We hope you find it useful.

The ICG takes great pride in supporting and representing a whole host of care providers who strive to offer the best possible quality of care to older and vulnerable people.

In this region around 80% of social care is provided through the independent sector and those providers work hard to ensure that care is of the highest standard.

These are private and voluntary providers who offer both care at home and residential and nursing care services. They work, in many cases, around the clock, all year round to help people retain their independence, dignity and happiness.

It is a challenging environment and the ICG works closely with providers to give as much support as we can.

We work with a wide variety of public bodies

including North Yorkshire County Council, City of York Council, the NHS (North Yorkshire PCT moving to Clinical Commissioning Groups from April 2013) and the regulator, the Care Quality Commission. We pass on the views and concerns of providers and the requirements of commissioners in a two-way process.

If you are seeking care for a loved one, then please look at the excellent services the independent sector provides, particularly in terms of the wide range of choice on offer in home care, nursing and residential services and many others. If we can help, please contact us.

If you are a provider then please get in touch with the ICG and find out more about the support we can offer you.

For more details of the ICG see our website: www.independentcaregroup.co.uk

Mike Padgham, ICG Chair

The Independent Care Group (ICG)

Ryedale Care homes 62Care homes with nursing 63

ScarboroughCare homes 64Care homes with nursing 67

Selby Care homes 69Care homes with nursing 70

Richmondshire Care homes 61Care homes with nursing 62

Craven Care homes 52Care homes with nursing 53

Hambleton Care homes 55Care homes with nursing 55

Harrogate Care homes 56Care homes with nursing 59

8 Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

How to use this Care Services Directory

IntroductionThe articles in this Care Services Directory have been compiled by the Health & Adult Services directorate of North Yorkshire County Council. We used to be known as ‘social services’.

When the words ‘we’ and ‘us’ are used in the Directory it means Health & Adult Services.

Lots of people will pick up this Care Services Directory looking for advice and information about adult social care. The Directory aims to give an overview of all aspects of adult social care to

everyone who is looking for support. Thinking about the care or support either yourself

or a loved one will need is daunting and making any change in your life will require major decisions. We try and provide the basic information and guidance you will need about adult social care in this Directory, and give you the details of other organisations that can help. In the first instance you can always call North Yorkshire County Council’s Customer Service Centre for advice on 0845 8 72 73 74.

There is a lot of information in this Directory, and, depending on your circumstances, some parts will be of interest to you and some parts won’t. We have tried to think about the groups of people who will use this Directory and have set out below the parts we think will be of most interest.

For people who want to remain independent in their own home but need a little help in order to do so, you might be interested in the sections on:• ‘Staying at home’ starting on page 14; and• ‘Paying for non-residential care and support’ on

page 39; and the• ‘Home care providers’ list which starts on page 21.

For people who care for a relative or friend and need some extra guidance and support, you might be interested in the sections on:• ‘Your Support, Your Way’ on page 10;• ‘Direct Payments’ on page 11;• ‘Leaving hospital’ on page 12;• ‘Assessment’ on page 13; and• ‘Support for carers’ on page 28.

For people who are looking for a residential or nursing home for themselves or a relative or friend, you might be interested in the sections on:• ‘Care homes’ on page 35;• ‘Paying for residential care and support’ on page 41;• ‘Self-funding advice’ on page 42;• ‘Inspection and registration of care services’ on

page 47; and the• ‘Care homes and care homes with nursing’

listings starting on page 52.

We start this Care Services Directory with a section called ‘You’re in charge’. You are the person who is in the best position to know what you or the person you care for needs. We start from this position and ensure that you are in charge right from the beginning of your contact with adult social care.

We then move on to a lengthy section called ‘What care is available?’ which is aimed at people who want to stay at home but may need a little or a lot of support in order to do so. This is followed by a short section on looking for a care home for people who cannot, or do not want to stay at home.

The subject of paying for care is usually unwelcome, and we acknowledge this, but it is an area that is not very well understood and therefore we have provided a section to guide you through what can be a complex aspect of care.

Finally, we have provided sections on essential information and useful contacts for anyone who has any involvement with adult social care. Here you can find the details of many organisations that can help you.

The remainder of the Directory comprises a comprehensive list of home care providers and care homes and care homes with nursing within the North Yorkshire area supplied by the Care Quality Commission.

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council.


Further assistance in your search for care

Fair Access to Care Services (FACS)

customers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about choosing and funding. One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care you’re looking for while taking into account your personal needs and interests.

This service is completely free so let the advice line take some of the strain and help you to find the appropriate care and support for you.

Finding appropriate care or support for an older person can seem difficult and daunting. This publication has been designed to help you to identify relevant care providers in your preferred region and to give you a starting point in your search.

This Directory’s free advice line run in association with the charity FirstStop Advice provides a comprehensive advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for

If you are eligible for social care support, we will discuss with you whether you will need to pay towards some, or all of the cost of the support. This will depend on your income and any savings you may have.

If you are not eligibleIf your level of need means you are not eligible for support from us, we will offer free advice and information instead and put you in touch with other organisations and services in your community that may be able to help you. Many people find that seeking advice from us is helpful in finding their own solutions because it provides an opportunity to discuss their situation with a social care professional.

If your needs changeIf your needs change, then you can always ask us for a reassessment. Simply speak to your social care worker or contact our Customer Service Centre on 0845 8 72 73 74.

Before we move on to talk about the way adult social care works, it is important to describe how we decide who will be eligible to receive social care support from us.

The Government provides criteria to help councils decide who is eligible for support. This is to ensure that councils reach decisions in a fair, consistent and open way about who is in most need of our help and to use the available budget to support them. This helps to make sure that adults across North Yorkshire are treated fairly.

These criteria are called ‘fair access to care services’ and look at four main areas:• any risk to health and safety for yourself or others;• your ability to control and make choices about

your life;• your ability to manage your personal care and

domestic routines; and• your involvement in your family and wider

community including leisure, social activities, work, volunteering and education.

For each of these areas your level of need will be identified as either:• ‘critical’;• ‘substantial’; or• ‘moderate’.

We will identify your level of need at your assessment. At the time of going to press (April 2013) in North Yorkshire, people with needs in the ‘critical’, ‘substantial’ and ‘moderate’ bands will be offered a range of support by Health and Adult Services.


Personal Budgets

Personalised care and support

Self-Directed Support – ‘Your Support, Your Way’

You’re in chargeWe have started this Directory with a section called ‘You’re in charge’ because this philosophy guides all our social care guidance, information and support. Whatever your level of involvement with us we

want you to be assured that your needs and wishes will be paramount throughout the process.

The following section describes ‘Your Support, Your Way’ which is the system we use to put you in charge.

North Yorkshire County Council and other local authorities have made changes to the provision of care and support to older people and people with learning and/or physical disabilities. This is a national requirement that sets out the way people and those who care for them should be supported.

In the traditional system of social care, professionals made many of the decisions about the support people could have and who would provide it. As a result, people often had limited

choice about the services they might receive. A system called Self-Directed Support seeks to

replace this old approach of prescribed care, by putting people in control of the support they need to live the life they choose. It recognises that some people can manage their support on their own whilst others need help – from family or friends or people who are paid to help. In North Yorkshire we call this new process ‘Your Support, Your Way’.

‘Your Support, Your Way’ aims to improve the way we work in Health & Adult Services, to provide better services for people who need social care and improve how we work with organisations that provide support. It gives us an opportunity to think more innovatively about how social care services are delivered without increasing the costs.

How does it work?‘Your Support, Your Way’ is for adults who are eligible for social care (see page 13). It allows people to have more choice and control over their life because it lets them make decisions about the support that they need. It asks how they want to live their life, what they want to achieve in life

and what support they need to do this. Support to carers can also be given to help them continue to carry out their caring role and to maintain a life outside caring.

If you or the person you care for are eligible for social care support, Self-Directed Support gives you a Personal Budget based on an assessment of your eligible social care needs. You may need support or help to manage day-to-day activities and everyday tasks such as washing and dressing, help with eating and drinking or getting out into the community. You can then choose what social care and support services this money is spent on. You can be as creative as you want, as long as the money is spent to meet your needs.

We have now introduced Personal Budgets across the whole of North Yorkshire for all eligible users of social care services. They bring flexibility and transparency of funding to the provision of social care services.

A Personal Budget is an amount of money that is allocated according to your needs, to be spent on services of your choice. At the time of going

to press (April 2013) in North Yorkshire, you can choose to receive parts of your Personal Budget, or your entire Personal Budget, in various ways: • a Direct Payment (DP) – North Yorkshire County

Council pays you an amount of money. The money can then be spent on solutions and services of your choice to meet your eligible social care needs, and you are in control of this money;


Personal Budgets continued

Direct Payments

Direct Payments are financial payments made to people who have been assessed as eligible to receive support from North Yorkshire County Council. We can make a Direct Payment to most people who need our support, including: • people who have been assessed as needing

community care services (including those with Mental Health needs) aged 16 and over, incorporating short as well as longer term needs;

• carers over 16 for carer’s services; and• parents of disabled children, for children’s

services.

Instead of us arranging or providing services directly, you could use these payments, either by yourself or with assistance, to purchase support that you consider most appropriate to meet your assessed social care needs. Also, if you are looking after someone else as a carer, you could also receive Direct Payments to help you in your caring role or to have some time for yourself. You can choose to have some of your budget as a Direct Payment and we would manage the rest of your budget.

Why would I want Direct Payments?Direct Payments allow more control over the decisions that affect your life. They provide more flexibility and choice, as you can buy appropriate support tailored to your individual needs.

What can Direct Payments be used for?If you receive a Direct Payment, the money is used to arrange support to meet eligible needs. You may choose to employ someone directly, to buy services from an independent or voluntary sector provider or purchase equipment to help you live more independently. With Direct Payments, people or agencies employed are accountable to you and not to North Yorkshire County Council. Therefore, Direct Payments enable more control, choice and flexibility over how you plan your support to fit with your life.

It is important that your plans meet your assessed needs. Therefore, provided the money is used lawfully, and eligible needs are met, the flexibility that these payments allow means it is impracticable to outline what the money can be spent on. However, there are certain items on which these payments cannot be spent, for instance:• on services that should be provided by Health; and• on routine living expenditures: utility and

household bills for instance.

Most Direct Payments are made to meet regular ongoing support needs, however they can also be made as a single payment, for example, to purchase equipment or a short respite break. What do I do next?If you are interested in Direct Payments and are currently receiving social care support from North Yorkshire County Council, please contact your local social care team for more information.

If you don’t already have services provided by us there is a lot of support available to advise and assist you with Direct Payments. North Yorkshire County Council’s Direct Payments team can give you more information or answer any queries you might have. You can call them on 0845 034 9569 or email them at [email protected].

• individual service funds – your Personal Budget, or some of it, can be lodged with a service provider for you to draw from to get support as and when you need it; or

• managed Personal Budget – North Yorkshire County Council arranges and pays for your support.

• an Indirect Payment (IP) – this is made available if a person is not able to consent to a Direct Payment, but where a Direct Payment is deemed to be in their best interest. It can be paid to a person who is ‘suitable’ on the person’s behalf. There are rules and guidance to help the council decide who is a ‘suitable person’;


Leaving hospital

Short term reablement team (START)

What care is available?This section is about the guidance, support and care that we can provide. It describes all parts of the social care process, from someone who might be leaving hospital, worried about how they are going to cope at home, to advice about specialist care for someone who might have very complex needs

but wants to stay at home. Some of these sections may not be relevant to you, others may be of more interest. Feel free to go straight to the section that interests you, or browse through the whole section to give yourself a full flavour of the support available.

Health & Adult Services and the NHS in North Yorkshire work very closely together to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible.

Our social care staff are available to help with information and advice when you are ready to leave hospital.

No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. A social care worker will come and speak to you to arrange an assessment which can either be done whilst you are still in hospital, or once you return home, or in interim/temporary facilities if you are not able to return home immediately on discharge from hospital.

The assessment involves asking you about your needs and what is required to help you live safely

and independently at home. There will also be an explanation of any charges that may be made.

A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree.

If you already have a social care service in place we will make an assessment of any other needs you may have after your stay in hospital.

If you have a carer they can also be offered an assessment and may also need advice and support. A social care worker can be made available to discuss any issues with them and also give them details of carers’ support groups.

We can also introduce you to local voluntary organisations who can help, with a variety of services such as laundry and domestic cleaning, or sitting services.

A service to help you become more independentSTART is a method of short term support in your own home that is designed to help you become as independent as possible. It does not replace any needs you may have for medical treatment and may not be suitable for everyone.

Perhaps you require support to gain or regain your ability to independently manage your personal care or to prepare a meal – the START service will encourage and enable you as much as possible.

A START worker will work with you so that you can learn (or re-learn) important tasks needed for everyday life. They will assist and encourage rather than do things for you.

Many people who receive support with START find that afterwards they can cope very well on

their own, without the need for social care support. If they do need ongoing support, they may find that they need less help.

cafe in hawes


Short term reablement team (START) continued

Assessment

How does an individual get START?START may be discussed with you when you first have contact with us. This may be if you are living at home but finding that you are no longer managing as well as you did, or you might access START if you are returning home from treatment in hospital.

The START programme will not normally last longer than 6 weeks, and can be significantly less; even days. Progress will be reviewed every week by members of START along with yourself.

How do I find out what skills are needed that will help me?A member of the START team will talk through what you would like to achieve and how the START service can support this by working with you to complete a START assessment.

Your goals are then agreed and ways in which the service can support these goals are identified with you. This information will be written down in the form of an Intervention Plan which START workers follow.

How will START work for me?The START Intervention Plan is tailored to meet your assessed needs and to meet the outcomes that have been agreed with you. As you make progress your visits or duration of visits may reduce over the period and this will be reflected in the Intervention Plan.

Will I need any special equipment?START workers may suggest to you that you carry out some tasks in a slightly different way to make them easier for you to do on your own and if assistive technology is identified as a potential aid to independence, this will be explored. You may have to purchase small pieces of equipment to make certain tasks easier. START workers will be able to show you a catalogue of equipment available and will also provide you or your carer with information about where to find specialist shops in the area.

We may also provide some equipment but this would be fully discussed with you. We encourage everyone to take up the use of Telecare and Lifelines (see page 14 for more information on Telecare and Lifelines).

What happens when START is finished?Once you have reached your optimum independence and if you require ongoing support, the service becomes chargeable and a financial assessment will be conducted. You will be advised of the date that the charges will commence.

A social care worker will discuss with you how to meet any ongoing needs, and the budget that will be available to support and manage this as we will be encouraging you to use Personal Budgets (see pages 10 and 11 for more information on Personal Budgets and Direct Payments).

member of your family or a friend can also take part in the assessment as well as your social care worker. When the assessment has been completed an eligibility decision will be made based on the level of risk to your independence or of your care or living arrangements breaking down or becoming unsafe if appropriate support were not provided.

No local authority ever has enough resources to meet all potential social care needs. As the demand for social care increases, so it becomes more important to allocate resources according to priority needs. We do this by setting ‘eligibility criteria’ to decide who has the greatest immediate or longer term needs. All local authorities use the same eligibility framework issued by the Department of Health called ‘Fair Access to Care Services’ or FACS. You can find further information about our eligibility criteria on page 9 of this Directory.

If you have been through a period of START and require ongoing support, we will work with you to assess your needs. Even if you haven’t been through the START process we can provide you with an assessment.

We aim to direct help to people with the highest level of need and risk. In assessing your needs, we consider carefully the factors that affect your independence and wellbeing. In discussion with you and your carers, we jointly agree the likely effect on your independence or how likely it is that your home life will break down or become unsafe if you don’t have appropriate social care support, within specified timescales.

Increasingly assessments are completed through a supported assessment process with you leading the process, as you are the best judge of your needs and how they would be best met. Your carer, or a


Telecare

Staying at home

Given the choice, many people prefer to stay in their own homes surrounded by their possessions and near to their family and friends. This, of course, applies to anyone whether they are elderly and frail, convalescing, have a physical or learning disability, or are suffering from dementia. ‘Your Support, Your Way’ (explained on page 10) can help you manage

independently at home with a little, or a lot of help. If you are not eligible for social care support you might wish to pay for some help so that you can stay at home.

The following section gives you some information about the types of support available should you wish to stay at home.

Telecare uses a range of simple sensors matched to your personal needs which can help you to continue to live as independently and safely as possible. These are usually linked to a lifeline (a kind of telephone). Telecare can help you and your family in a number of ways, all of which are designed to support your health and wellbeing.

One example is a bed sensor. This can be used in a range of situations, i.e. for people at risk of falling, or to alert a carer to assist. It detects a change in pressure, so if you have got up but are unable to get back to bed, perhaps after a fall, the sensor

can raise an alert. However, if you get up at night and usually sit in a chair for a while or have a drink, then the system can delay the alert. If you have not returned after a period of time agreed with you, i.e. half an hour, it can then raise an alert. This avoids the risk of someone falling and being left on the floor all night, cold and in pain.

Following an assessment of your needs, telecare could be part of a support plan to assist with things you might find difficult. It can support you or the person you care for by alerting you to certain situations, such as incontinence, or where

Assessment continued

To find out if we can provide social care services to you, you will need to have an assessment. You can start this process by contacting the Customer Service Centre for social care enquiries. Their telephone number is 0845 8 72 73 74.

You can contact the Customer Service Centre for all social care services enquiries for adults, young people and children.

A more comprehensive or specialist assessment may then follow, depending on the nature of your particular needs and circumstances.

Will there be a charge for services provided?There may be a charge for services; the amount will depend upon your capital and income. However, we will always give you full information before services are provided. Carers are not charged for services they receive directly and disabled people are not charged for equipment or minor adaptations to their property. We provide a full description about charging for services starting on page 38 of this Care Services Directory.


Telecare continued

Other equipment available

a vulnerable person leaves the property at an inappropriate time, for example, the early hours of the morning. Or it can react to situations such as epileptic seizures or fire, where you need help from family, carers or the emergency services. Some examples of how telecare can be used are given below:• a short term measure as part of START when you

need some support, i.e. after ill health to help you become as independent as you can;

• a longer term measure to make you feel safer in your own home. One lady said ‘I don’t feel alone when I am alone. The telecare can let someone know if I have a problem’;

• telecare can remind you to take medication;

• telecare can raise an alert that the cooker hob has been left on;

• telecare can detect gas leaks from the cooker/fire and raise an alert;

• telecare can provide early warning of a sink or bath overflowing;

• telecare can raise a call to a monitoring centre who can keep a phone line open to you in an emergency;

• telecare can give people space and time on their own, instead of being checked up on just in case something has happened. One lady said ‘I love my family but I just want to have some time to myself’.

If a problem is detected then the system sends a signal via the lifeline to a call centre where an alarm can be raised 24 hours a day. The call centre uses trained operators, who can speak to you over a speaker on the lifeline, will have your details and know who to call in an emergency. This could be family, friends, carers or the emergency services. Alternatively, you could choose to have calls made directly to your chosen emergency contact.

The Telecare alert process1. You press the lifeline button or the sensor raises

an alert.

2. The lifeline unit is activated and alerts the call centre via the telephone line.

3. The call centre answers your call and talks to you through the lifeline.

4. A response is arranged appropriate to your agreed needs.

There is a small weekly charge for using telecare, depending on your circumstances. However, you may be able to apply for a subsidy to help with this. Your circumstances will be established by our adult social care staff through a financial assessment.

For further information about telecare or to arrange an assessment, please contact our Customer Service Centre on 0845 8 72 73 74.

We and our partners help people to manage everyday living more safely and independently. Occupational therapists and other specially trained staff can give you advice, assess your needs, and those of your carer or the person you care for.

Some tasks at home can be difficult if you have problems moving around. Fortunately, there is help available.

There are many types of equipment that can help you to live independently at home. It may be as simple as fitting a grab rail in the right place to help you get up and down steps safely and easily, or you may need equipment to help you with daily living tasks, such as getting in/out of bed, on/off the toilet or turning taps.

Depending on your individual circumstances, our occupational therapy service can loan or recommend equipment that enables you to more easily manage daily living activities such as bathing, washing, dressing and getting around your home.

You can contact our customer service centre and request an assessment which will be completed by trained staff or from an occupational therapist. Alternatively you could find your own qualified occupational therapist (explained below).

Older people in particular are often persuaded to buy costly equipment. It is important to get the right advice before you do this so that your money is well spent.


Occupational therapy

Occupational therapists can help you lead a more productive, active and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that contribute to falls.

The reason you need occupational therapy can determine how you access the service. Short-term conditions, for example, if you need support following an operation, will mean you will access services through the NHS. Speak to one of the healthcare professionals treating you. They will discuss your needs with you and decide if you would benefit from occupational therapy and

can arrange an assessment with an occupational therapist as part of your care.

For long-term conditions, such as a permanent physical disability, occupational therapy is usually accessed through your local council. You should contact us via the Customer Service Centre on 0845 8 72 73 74 to arrange an assessment with an occupational therapist, or you can be referred for an assessment by:• your GP or consultant (specialist doctor);• a nurse;• another healthcare professional; or • a social care professional.

Residential Care34 Claro Road is a residential care home, in Harrogate, for younger adults (18-65) with physical disabilities. Our aim is to provide training in the skills required to live independently.

Telephone: 01423 561911 Email: [email protected]

Training ServicesWe provide accredited training, with supported employment, for disabled adults in the skills required for employment and volunteering.

Telephone: 01423 855429

Email: [email protected]

HomecareWe provide a range of care and support services which

maintain independence, choice and control for adults within their own homes. Our service operates in the

Hambleton and Richmond area.


Registered Charity No 1044373

Disability Action Yorkshire is a charity, company limited by guarantee and social enterprise that provides services that create opportunities for disabled people to live the lifestyle of their choosing.

Disability Action Yorkshire

Disability Action Yorkshire Unit i4A, Hornbeam Park Oval, Harrogate HG2 8RB

www.disabilityactionyorkshire.org.uk

Adapting your home

If you have a permanent disability and need an adaptation to your home to help you stay independent, you may qualify for a grant from your borough or district council (called a Disabled Facilities Grant). The grants are made according to need. You can qualify whether you are a home-owner or rent privately. However, even if eligible,

you may have to pay a contribution towards the cost as a financial assessment is completed.

Our occupational therapy service will be able to provide you with more information. For more information about occupational therapy please see the section below.


Occupational therapy continued

Health occupational therapy The health occupational therapy service covers stays in hospital and returning home. It provides a specialist therapeutic service, including assessment, treatment and ensuring a safe discharge back home after hospital admission.

If you are not already in contact with us, please

contact the Customer Service Centre on 0845 8 72 73 74. They will take the relevant details from you and arrange for an assessment if it is necessary.

A care manager or occupational therapist will then come out and talk to you further about the issues you are facing.

Help in your home is also known as ‘domiciliary care’ and is usually arranged in a manner dependent upon needs:

Low level domiciliary care – This may be to assist with household chores such as shopping, cleaning and assistance with food preparation. Calls from carers can be flexible and assistance can be given for as little as 15 minutes or when you need it.

Medium level domiciliary care – In addition to low level care this will normally involve personal care (assistance with washing, dressing etc), and/or one carer to assist with mobility. You may wish to have a carer sleep in your home overnight for security and reassurance.

High level care – This usually consists of visits by two or more carers who assist clients with high dependency needs such as being transferred from a bed to a chair etc. Carers may require specific training depending on your health needs.

Live-in care – A carer lives in your home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a

short respite for your main carer or a permanent arrangement to suit your needs.

24 hour care – This is required when you need assistance or monitoring through the day and night and differs from live-in care in that carers work on an roster to ensure that a carer is on duty and awake both day and night.

Day care – Day care offers people another solution to their care needs. It can provide older people and others with a range of activities, social and leisure time helping them to continue to live in their own home or with their family or carer or indeed as a occasional addition to a care home placement.

All service providers must be registered by the Care Quality Commission (CQC) who publish reports on providers, following an inspection. It is important to be assured that all carers have Criminal Records Disclosures, have received necessary training, are properly referenced, and are eligible to work in the UK prior to them visiting your home.

Check CQC reports at www.cqc.org.uk or call CQC on 03000 616161.

Getting help in your home

If you do not want to access occupational therapy through the NHS or North Yorkshire County Council, you could contact an occupational therapist directly. If you decide to see a private occupational therapist, make sure they are fully qualified and are a member of a recognised body, such as the British Association of Occupational Therapists.

Only healthcare professionals who are registered with the Health Professions Council are allowed

to use the title of ‘occupational therapist’. You can check that your occupational therapist is registered by checking the Health Professions Council online register at: www.hpcheck.org.

An occupational therapist can carry out a health and social assessment to identify what areas of your everyday life are causing problems. They will discuss your needs with you and explain what help is available. An assessment and any advice or information they give you should be free.


We cover a wide area including Scarborough, Filey, Malton, Pickering, Helmsley and surrounding villages

Gladstone Care is an independent company whose owners ensure they are involved in the day to day running of the company. This ensures that care packages are tailored

to an individual’s needs and that we can offer total flexibility.

Contact us now if you are interested in how Gladstone Care could help you or someone you care about

Telephone: 01723 501683 E–mail: [email protected] Gladstone Street, Scarborough, North Yorkshire YO12 7BN

• Those with learning disabilities • Those with physical disabilities • The elderly frail • Those recently discharged from hospital

• Those with mental health problems • Those with dementia • The terminally ill • Unpaid carers

We Support

We understand how important it is to remain living at home, no matter what age you or your loved ones are. Our flexible service can provide care to suit almost any situation – from a couple of hours a week to live-in care. You can rely on us to deliver

exactly what you or your relative needs to remain living at home. And our well-trained and friendly carers will always perform their duties with warmth and kindness, and provide companionship and emotional support whenever it’s needed.

0800 197 6032quoting code: ALL010

Call us on:

alliedhealthcare.com

Stay independent with home care

from Allied

Home care agency checklist © 2013 Care Choices Ltd


• What experience does the agency have in your particular field of need? Can they supply references for you to check?

• How long has the agency been operating?

• How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending?

• How can you contact the agency in an emergency or outside office hours?

• How hard or easy would it be to make a complaint and how are things then put right?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this.

Agency 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Agency 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Agency 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

£ ....... . . . . . . . . p/h

£ ....... . . . . . . . . p/h

£ ....... . . . . . . . . p/h

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

• You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

• Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

• You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

• Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

• If your care needs do not meet Health & Adult Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Notes

Agencies

Carers

Paying


SUPPORTING CARERS AND PEOPLE WITH CARE NEEDS IN ESSEX

Crossroads Care is one of Essex’s leading providers of support for carers with over 30 years of experience. Becoming a network partner of the Prince’s Royal Trust, we offer a quality service. Inspected by the Care Quality Commission and receiving an excellent report in 2012.

Our three schemes in Essex offer a range of services including respite care; personal care; palliative care; Day Care Club, Young Carers Club and After School Clubs, social events and outings; sleeping and waking night service.

Some services are offered free of charge and we also welcome anyone who is in receipt of direct payments, individual budgets or who wishes to pay privately.

As a national association of local charities, Crossroads care for people not for profit.

Further information about the services offered by each scheme please contact your local office.

BrentwoodBasildon & Districts

Tendring and Colchester

Braintree District & Chelmsford

Tel: 01277 201789Fax: 01277 201789Email: brentwood.district@

crossroads.org.ukWeb: www.brentwoodcrossroads.

org.uk

Tel: 01255 860960

Email: tendcrossroads@ btconnect.com

Web: www.carers.org/ local-service/colchester

Tel: 01376 529985

Email: [email protected]

Web: www.braintreecrossroads care.org.uk

Fax: 01255 863961

• Carer respite / Domiciliary care• Personal / Social / Emotional care• Years of experience • Highly skilled Carer Support Workers• Well respected registered charity / Not for profit organisation• Regulated by the Care Quality Commission

Harrogate, Craven & York

Contact us on: 01423 522371Or visit our website: www.crossroadsnorthyorks.org

FOR CaRERS aND tHE PEOPlE tHEY SuPPORt

‘Crossroads is my lifeline’

Ryedale Home Care Ltd

www.ryedalehomecare.co.ukTel: 01653 699360 Fax: 01653 639102

Ryedale Home Care focuses on providing quality care and support to allow people to maintain their independence at home.

CoveRing tHe

Ryedale aRea

• Help with getting up, washing and dressing• Daily tasks including washing, cleaning, meal preparation and shopping• Sitting service • Social visits• Ensuring medication is taken• 1 hour to full 24 hour support

Call 01677 460051 or 07786 924264 to see how we can help you.

Assistance For Disabled or Elderly People

WE CAN HELP YOU TO REMAIN IN CONTROL

ACCESS TO INDEPENDENCE

Appletree House, Leyburn Road, Ellington, Masham HG4 4PF Email: [email protected]

Easby HealthcareSupport without limits

Easby Healthcare focuses on providing quality care and support - tailored to your individual needs. Your care and support is led by you.

Call us or visit our website to see how we can help you or your family.

Home Care / Supported Living

Easby House,7 Bailey CourtCatterickRichmondNorth YorkshireDL9 4QL

01748 90 50 30 www.easbyhealthcare.co.uk

Apple Home Care

Apple Home CareStanley Mansions

61 East ParadeHarrogate, HG1 5LP

www.applehomecare.co.ukTel: 01423 701030

E-mail: [email protected]

Our specialist home care service is for Dementia and Alzheimer suerers and older people wishing to maintain independent living but who may �nd it di�cult to cope alone. We are a family owned business with an experienced management team who have been providing specialist care services in North Yorkshire for over 15 years with an enviable reputation. Our team of experienced and well trained carers provide a personal service while maintaining dignity and respect, all in the comfort and familiar surroundings of our clients own home.

All of our team are CRB checked and thoroughly vetted.

Our services include:

• Specialist Dementia and Alzheimer’s care• Learning Disabilities• Physical Disabilities• Medication help• Home maintenance and gardening• Respite care, daily weekly or monthly• Personal telephone reminder service • Safety and security assessments• Support for Holiday and leisure pursuits• Shopping and Domestic help service

We can cover all your care needs and much more from 1 hour to a full live in service.

V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e 21

Advertisers are highlighted

Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autismMH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

A to Z ComprehenSive CommUnity CArerSScarborough Tel: 01723 366313 OP D PD LDA MH SI YA AD

ACCeSS to independenCe Ripon Advert page 20Tel: 01677 460051 OP D PD LDA MH SI YA

AdvAntAge heAlthCAre Harrogate Tel: 01423 528090 OP D PD LDA MH SI YA AD

Allied heAlthCAre Doncaster Advert page 18Tel: 0800 197 6032 OP D PD LDA MH SI YA AD

ASqUith homeCAre Richmond Tel: 01748 825528 OP D PD MH SI YA

AvAlon groUpHarrogate Tel: 01423 530053 OP D PD LDA MH SI YA Northallerton Tel: 01609 783883 OP D PD LDA MH SI YA Scarborough Tel: 01723 356540 OP PD LDA MH YA Skipton Tel: 01423 530053 OP D PD LDA MH SI YA

Avon lodge Annex Harrogate Tel: 01423 562625 LDA

Bell vUe millS Skipton Tel: 01609 532449 OP D PD LDA MH SI YA

BlUeBird CAre (hArrogAte) Harrogate Tel: 01423 529573 OP PD LDA YA

Body And SoUl ASSiStAnCe Skipton Tel: 07976 684386 OP PD

Botton villAge domiCiliAry CAre groUp Whitby Tel: 01287 661300 OP LDA MH

BriArdene (Apple home CAre) Harrogate Advert page 20Tel: 01423 701030 OP D PD LDA MH SI YA

CAre For All Scarborough Tel: 01723 584647 OP D PD MH SI YA

CAre UK (BrAdFord & leedS BrAnCh) Leeds Advert page 61Tel: 0333 434 3078 OP D PD LDA MH SI YA AD

CAreFoUnd Harrogate Advert page 22Tel: 01423 774070 OP D LDA MH SI YA

CAreFree Keighley Tel: 01535 634588 OP D PD LDA MH SI YA AD

CAremArK (hArrogAte) Harrogate Tel: 01423 813532 OP D PD LDA MH SI YA AD

CArewAtCh ryedAle Malton Tel: 01653 696628 OP D PD LDA MH SI YA

CArewAtCh SCArBoroUgh And SelBy Scarborough Tel: 01723 585355 OP D PD LDA MH SI YA AD

CoAStAl CArerS Scarborough Tel: 01723 581334 OP D PD MH SI YA

ContinUed CAre From oAKville limited Harrogate Tel: 01423 871003 OP D PD LDA MH SI YA Settle Tel: 01729 810600 OP D PD LDA MH SI YA

CrAyKe hoUSe Easingwold Tel: 01609 533651 OP D PD LDA MH SI YA

home care provider listings


The alternative to Care Home admission. Live-in Care enables anyone with care needs to

continue living in their own home with a round-the-clock care worker.

Live-in Carefrom £675 per week

08000 121 247 | www.liveincare.infoYork - 01904 820 919

CQC Registered

HOME CARE SERVICES

PEACE OF MIND GUARANTEED

IT’S YOUR LIFE YOUR CARE YOU CHOOSE

All our staff complete comprehensive training and are subject to vigorous

recruitment and vetting procedures, including Police checks.

At FIRST to CARE we provide care that is as individual as you

are. Providing a fully fl exible range of services from 1 hour to

24 hour care including

• NURSING CARE & FULLY TRAINED CARERS.

• COMPANIONSHIP

• MEAL PREPARATION

• CLEANING & IRONING

• SHOPPING & ERRANDS

• DIY & GARDENING

• PERSONAL CARE

• RESPITE SUPPORT

• CONVALESCENCE SUPPORT

• SPECIALIST DEMENTIA &

ALZHEIMER’S CARE

FIRST TO CARE LIMITED 3 Albert Street, Skipton, North Yorkshire BD23 1JS

Please call us now to discuss your needs.

We offer you a FREE no obligation consultation.

CALL 01756 797 822 Full 24-Hour Service

www.carefound.co.ukCall us on 01423 774070

Oakwood ParkBishop Thornton

HarrogateNorth Yorkshire

HG3 3JN

Specialist Home Care for the Elderly

We provide specialist home care and dementia care, enabling clients to remain in the comfort of their own home whilst maintaining the highest quality of life achievable.

Flexible, reliable service available from 1 hour to 24 hours per day, 365 days a year. Includes 24-hour live-in care.

Our professional home carers provide a wide range of home care services including:

• Help in the home

• Companionship

• Personal care

• Medication help

• Post-operative rehabilitation

• Respite care

• Specialist dementia care

• Palliative care

Harrogate

Ripon

Wetherby

Dales Community Care

Sig Barn, Wood Lane, Grassington, SkiptonNorth Yorkshire BD23 5LU

Tel: 01756 753303 Mob: 07739 207366 Email : [email protected]

Supporting Your Independence

Our highly trained and experienced staff are dedicated to providing high quality person centred care within your own home. To discuss your requirements and find out more about Dales Community Care please telephone 01756 753303.

Looking for care or support?For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 Advice for older people


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Service User Bands


CREATIvE SUPPORT – WHITBY SERvICE Whitby Tel: 01947 825000 LDA

CROSSROADS CARE – HARROGATE, CRAvEN AND YORK Harrogate Advert page 20Tel: 01423 522371 OP D PD LDA MH SI YA

DALES COMMUNITY CARESkipton Advert page 22Tel: 01756 753303 OP D PD SI AD

DEEPER CARE SOLUTIONS LTD Harrogate Tel: 0844 490 5005 OP D PD LDA YA

DISABILITY ACTION YORKSHIREThirsk Advert page 16Tel: 01845 574519 OP PD LDA SI YA

DOMICILIARY CARE (EAST) Pickering Tel: 01751 474740 OP D PD LDA MH SI YA

DOMICILIARY CARE (WEST) Pickering Tel: 01751 474740 OP D PD LDA MH SI YA

DUKE STREET Settle Tel: 01609 535431 OP D PD LDA MH SI YA

EASBY HEALTHCARE Colburn Advert page 20Tel: 01748 905030 OP D PD LDA SI

ELDERCARE Pickering Tel: 01751 475128 OP D PD SI YA

ESK MOORS LODGE Castleton Tel: 01287 669357 OP

ESTEEM HOMECARE SERvICES Easingwold Tel: 01347 821224 OP D PD YA

FIRST CALL COMMUNITY SYSTEM T/A SURECARE SCARBOROUGH Scarborough Tel: 01723 585215 OP D PD LDA MH SI YA

FIRST TO CARE Skipton Advert page 22Tel: 01756 797822 OP D PD LDA MH SI YA AD

FRANKLIN HOMES DOMICILIARY CARE AGENCY Harrogate Tel: 01423 569306 LDA MH YA

GLADSTONE CARE LIMITED – 54 GLADSTONE STREET Scarborough Advert page 18Tel: 01723 501683 OP D PD LDA MH SI

GRANBY AT HOME Harrogate Advert page 36Tel: 01423 565858 OP D PD LDA SI YA

GREENFIELD COURT HNHA (HARROGATE NEIGHBOURS HOUSING ASSOCIATION) Harrogate Tel: 01423 888777 OP

GUARDIAN CARE & SUPPORT LTDTadcaster Tel: 0845 157 2565 OP LDA MH SI YA

HAMBLETON & RICHMONDSHIRE BRANCH (DOMICILIARY CARE SERvICES) (NORTH YORKSHIRE COUNTY COUNCIL) Catterick Garrison Tel: 01609 532762 OP D PD LDA SI

HARROGATE & CRAvEN BRANCH (DOMICILIARY CARE SERvICES) (NORTH YORKSHIRE COUNTY COUNCIL) Harrogate Tel: 01609 535031 OP D PD LDA SI

HARROGATE CARE AT HOME Harrogate Tel: 01423 538886 OP D PD LDA MH SI YA AD

HARROGATE HOME SUPPORT – HENSHAWS SOCIETY FOR BLIND PEOPLE Knaresborough Tel: 01423 541558 OP PD LDA SI YA

Home care provider listings continued


At HomeRegistered Company No. 7646053

Call: 01609 777413Email: [email protected] Omega Business Village, Thurston Rd, Northallerton, North Yorkshire, DL6 2NJwww.herriothh.org.uk

Our highly-trained, experienced staff provide high quality care, support

and companionship at home that is personalised to suit a wide range of needs.

All profits support the services of Herriot Hospice Homecare, a registered charity

Help is at hand in your own home

Live in care specialists since 1989.• Full time one-to-one live in support in the

comfort of your own home• We balance independent living with bespoke

care needs• We offer consistent and continuous care with

a 24 hour fully managed service• We guarantee cover so you are never left

without a carer• You are supported by a fully trained carer,

directly trained and employed by us• Live in care is an alternative to residential care

Do you need aHelping Hand?

To find out how we can help, please call:

or visit www.helpinghands.co.uk0808 180 1045

From a half hour pop-in to 24 hours per day, tailoring a package of care and companionship to meet your individual needs.

An experienced, trained and highly motivated team of carers can assist you with

• Domestic duties • Dressing / Undressing • Activities of daily living • Meal preparation

• Rising and Retiring • Shopping and Errands • Escorting to appointments • Sitting service

66 King Edwards Drive, Harrogate, HG1 4HN

Security, Confidentiality and Personal Safety are a priority with this service.

Fax: 01423 529236Email: [email protected]

www.harrogatehomecare.co.uk

All our staff have been checked by the Criminal Records Bureau.

Tel: 01423 560903



Service User Bands


Harrogate Homecare Limited Harrogate advert page 24Tel: 01423 560903 OP D PD MH SI

HeLping HandS HcS Limited Selby advert page 24Tel: 0808 180 1045 OP D PD LDA MH SI YA

HeLping HandS of Harrogate Ltd Knaresborough Tel: 01423 868338 PD LDA MH SI YA

HenneSSy fLetcHer SUpporting peopLe in nortH yorkSHire Whitby Tel: 01947 605755 PD LDA MH SI AD

Herriot HoSpice Homecare Northallerton advert page 24Tel: 01609 777413 OP YA

HoLLinS HaLLHarrogate Tel: 01423 875333 OP D PD YA

Home inStead Senior care advert page 26Easingwold Tel: 01347 722722 Harrogate Tel: 01423 774490 Malton Tel: 01653 272272 Northallerton & Richmond Tel: 01325 467833 Ripon Tel: 01765 530400 Thirsk Tel: 01845 440510 York Tel: 01904 690884 OP D PD LDA MH SI YA

independent Home Living (Harrogate) Harrogate Tel: 01423 538157 OP D PD LDA MH SI YA

integracare (SUpported Living) Harrogate Tel: 01423 541698 PD LDA YA

LifeStyLe (aBBey care) Limited – gwendoLyn HoUSeRichmond Tel: 01748 811971 OP

Lodge, tHe Selby Tel: 07761 988188 LDA YA

meadow Lodge Home care ServiceS Sherburn-in-Elmet Tel: 01977 689011 OP D PD LDA MH SI YA

mearS care – wHitBy Whitby Tel: 01947 825991 OP D PD LDA MH SI YA AD

moorview HoUSe Whitby Tel: 01947 880490 LDA

nationaL aUtiStic Society Thirsk Tel: 0117 974 8400 LDA

new concept careSelby Tel: 01757 705567 OP D PD LDA MH SI YA

nortH yorkSHire care Knaresborough Tel: 01423 868330 OP D PD LDA MH SI YA AD

nortHaLLerton on tHe Spot Homecare Richmond Tel: 01609 778049 LDA

oLd ScHooL, tHe Kirkbymoorside Tel: 01751 432288 OP

on tHe Spot Homecare ServiceS Skipton Tel: 01756 748367 OP D PD MH SI

paramoUnt care (ricHmond, catterick) Richmond Tel: 01748 850530 OP D PD YA

pLaxton coUrt domiciLiary care agency Scarborough Tel: 01723 340290 OP

proSpect HoUSe commUnity care York Tel: 07538 115313 OP YA

providence coUrt York Tel: 01347 824447 OP PD MH YA

QUeen margaret’S care Scarborough Tel: 01723 353884 OP D PD LDA SI

riBBLe care Limited Settle Tel: 01729 822511 OP D PD MH SI YA


Services include:• Companionship• Light housekeeping• Local transportation and errands• Meal preparation• Respite support• Convalescence support• Shopping• Personal care• Specialist dementia and

Alzheimer’s careand much more...

Home Instead is part of a national organisation rapidly building a reputation as one of the UK’s leading care companies allowing older people to continue living in their own homes.

Our Caregivers take great pride in helping our client’s to lead a more comfortable and confident life and offer a variety of services tailored to their individual needs. From just one hour a day, to full time care, our service is available 24 hours a day, seven days a week.

For quality home care you can trust in North Yorkshire call:

Specialists in providing older people with non-medical care in their own homes.

Registered with the Care Quality Commission

www.homeinstead.co.uk

Being able to live at home can be one of the most important comforts in someone’s life and because family and friends can’t always be there, we at Home Instead are here to help.

York: 01904 690884Ripon: 01765 530400 Thirsk: 01845 440510 Malton: 01653 272272 Harrogate: 01423 774490 Easingwold: 01347 722722 Northallerton & Richmond: 01325 467833

Home.There’s no place like it.


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Service User Bands



RICCALL CARERS LIMITED York Tel: 01904 720700 OP D PD LDA MH SI YA AD

RIPON AND DISTRICT HOMECARE Ripon Tel: 01765 609712 OP PD

ROWEN HOME SUPPORT SERvICES Scarborough Tel: 01723 352338 OP D PD MH SI

RYEDALE HOMECARE Malton Advert page 20Tel: 01653 699360 OP D PD LDA YA

RYEDALE HOUSE Malton Tel: 01609 536591 OP D PD LDA MH SI YA

RYEDALE SPECIAL FAMILIES Malton Tel: 01653 699000 PD LDA SI YA

SCARBOROUGH & DISTRICT MENCAP Scarborough Tel: 01723 374819 OP LDA YA

SCARBOROUGH CARE SERvICES LIMITED Scarborough Tel: 01723 379555 OP D PD SI

SCARBOROUGH, WHITBY & RYEDALE BRANCH (DOMICILIARY CARE SERvICES) (NORTH YORKSHIRE COUNTY COUNCIL) Scarborough Tel: 01609 534692 OP D LDA SI

SECOND 2 NONE MOBILE CARERS LIMITED Scarborough Tel: 01723 356554 OP D PD LDA MH SI YA AD

SELBY & DISTRICT BRANCH (DOMICILIARY CARE SERvICES) (NORTH YORKSHIRE COUNTY COUNCIL) Selby Tel: 01609 536682 OP D PD LDA SI

SELBY DOMICILIARY CARE AGENCY Selby Tel: 01757 213499 LDA

SHAROW vIEW Ripon Tel: 01609 535143 OP D PD LDA MH SI YA

ST MARGARET’S HOMECARE Harrogate Tel: 01423 876397 OP D YA

SYCAMORE HALL Leyburn Tel: 01969 650895 OP D PD LDA MH SI YA

THIRSK COMMUNITY CARE ASSOCIATION Thirsk Tel: 01845 523115 OP D PD LDA MH SI

THRESHFIELD COURT DCA Skipton Tel: 01756 752200 OP D PD SI YA

TIME TOGETHER Harrogate Tel: 01423 883992 D PD LDA MH SI YA

TOWN & COUNTRY CARE SERvICES Whitby Tel: 01947 606187 OP D LDA SI

TOWN CLOSE Stokesley Tel: 01642 713864 OP D PD LDA MH SI YA

TREE TOPS, THE Skipton Tel: 0871 208 1638 OP D PD LDA MH SI YA AD

UBU (NORTH YORKSHIRE AREA) Harrogate Advert page 32Tel: 01423 858687 OP PD LDA MH SI AD

UNITED RESPONSE (LEEDS – HARROGATE DCA) Harrogate Tel: 01904 541722 LDA

WHITE ROSE HOUSE (NORTH YORKSHIRE COUNTY COUNCIL) Northallerton Tel: 01609 536753 OP D PD MH SI YA

YOUR LIFE (NORTHALLERTON) Northallerton Tel: 01609 779393 OP PD SI


Support for carers

Adult carers are people aged 18 or over who offer substantial help on a regular basis for a relative, neighbour or friend who has problems relating to ageing, illness, disability or substance misuse; and are not employed to provide such care. We can provide advice and support for adult carers, both for the person cared for and direct to the carer.

Trained staff in our Customer Services Centre will help carers decide what they may require and who to contact. They can put carers in touch with specialist social care staff. These specialists can visit the carer, or the person who is being cared for, to look at what extra help may be needed.

We can also support carers directly. This might include:• a carer assessment, this can help us to ensure

that carers get the support they need; • access to the North Yorkshire Carers’ Forum,

ensuring carers’ views are heard; • a direct carer’s support grant; • advice for looking after carers’ own health; • help for carers who may need support to

continue working and caring from our supported employment service which can also provide support with accessing training and employment; and

• the carer’s emergency card which will identify a person as a carer if they have an accident or are unable to identify themself, so that the person being cared for will receive support in an emergency.

Carers’ Centres in North YorkshireCarers’ Centres and Carers’ Resources are organisations whose purpose is to give practical and emotional support to carers locally.

Some of the services offered include:• confidential information, advice, emotional

support and representation; • a carers assessment on behalf of North Yorkshire

County Council; • benefits advice; • regular information by way of circulars, bulletins

or newsletters; • referrals to other specialist support organisations; • information sessions, courses and other related

activities;

• advice on employment; and • young carers’ services for young people who care

for a relative, offering one-to-one support, clubs and new opportunities (provided by Action for Children in Scarborough, Whitby and Ryedale).

The Carers’ Centres and Carers’ Resources work in partnership with carers, carer groups and other organisations to improve services for carers and promote their needs.

There are five Carers’ Centres and Carers’ Resources in North Yorkshire:

Craven and Airedale Carers’ Resource Griffin House, Broughton Hall, Business Park, Skipton BD23 3ANTelephone: 01756 700888 Fax: 01756 799944Email: [email protected] Website: www.carersresource.org

Harrogate Carers’ Resource 11 North Park Road, Harrogate,North Yorkshire HG1 5PDTelephone: 01423 500555 Fax: 01423 507777Email: [email protected] Website: www.carersresource.org

Hambleton and Richmondshire Carers’ Centre 32 High Street, Northallerton,North Yorkshire DL7 8EETelephone: 01609 780872 Fax: 01609 788489Email: [email protected] Website: www.hrcarers.f2s.com

Scarborough and Ryedale Carers’ Resource 96 High Street, Snainton, Scarborough,North Yorkshire YO13 9AJTelephone: 01723 850155 (24-hour answer phone)Email: [email protected] Website: www.carersresource.net

Selby Carers’ Centre Unit 18, Ousegate Business Centre, Ousegate, Selby, North Yorkshire YO8 4NNTelephone: 01757 292532Email: [email protected] Website: www.wilfward.org.uk


Support for carers continued

Meals-on-wheels service

Transport services

Respite care and short breaks for carersYou may have a carer living with you, or perhaps living nearby who helps you on a regular basis. Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a number of ways. You may wish to go into a care home for a week or two or a specialist short term break facility. You could have home-based respite care, where another carer moves into your home to care for you, or you could have family-based respite care where you move into another family’s home for a period.

We can also refer carers to carers ‘sitting services’. These are short breaks for carers where the cared for person is supported in their own home or out doing something they enjoy, allowing the carer to go out or just take a rest for a couple of hours. These services can be accessed following a carers’ assessment and are designed to be on the day and time that is most suitable for the carer and cared for person.

The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are thinking about long term care but have no experience of a care home, you could book in for a short stay to see what it is like. This will give you some experience of residential care to make

an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees – see ‘Care homes with nursing’ on page 35 for more information.

We offer respite care to those people meeting our eligibility criteria. To access this, the carer and the person being cared for will need to have an assessment. The assessment will take the needs of the carer into account as well as the wishes of the person being cared for.

It is still worth having a carer assessment even if the carer thinks that they would not benefit from a respite service. The assessment could result in the carer or the person being cared for receiving different types of support.

The amount of respite available will depend on the individual assessment, but it is important to note that resources are limited. In an assessment of the carer we try to establish: • the impact that the caring role has on the carer as

an individual; • the impact that the caring role has on their health; • the carer’s ability to see friends and have a life of

their own; and • the carer’s need to maintain employment or

training.

North Yorkshire County Council no longer has a direct involvement in arranging, delivering or subsidising meal-on-wheels services. However we have identified a number of organisations across the county who, typically operating as social enterprises, can provide meals to people in their own homes. The organisations include WRVS in various areas of the county, Age UK in Craven and the Sherburn Visiting Service in Sherburn and district.

You will be able to discuss directly with providers

the service you wish to receive in terms of the type of meal and the number of meals per week. Payment is agreed directly with the meal providers.

Contact detailsWRvS – tel: 01723 583309 or 01723 582329Age UK North Craven – tel: 01729 823066Sherburn visiting Service – tel: 01977 681828

There are over 100 community transport schemes in North Yorkshire. Full details of where to find one in your area can be found on this website: www.northyorkstravel.info/community-transport.

Alternatively, you can contact the Integrated Passenger Transport service via our Customer Service Centre on 0845 8 72 73 74.


Housing with care

Cookridge CourtResidential & Dementia Care Home | Cookridge Leeds

Boroughbridge ManorResidential & Dementia Care Home | Boroughbridge North Yorkshire

www.cookridgecarehome.co.uk | Call today on 0113 267 2377

www.boroughbridgecarehome.co.uk | Call today on 01423 326814

Avery Healthcare is one of the UK’s leading providers of elder care, with a fast expanding national portfolio of homes and a reputation earned through the leading edge design of its homes, its family

support programmes and the thriving communities that typify all our homes. Why not pop in and see for yourself how we are setting the standards in modern care home provision?

• Offering residential, dementia and respite care• Spacious rooms equipped with en-suite walk-in shower, toilet and flat screen TV/DVD players• Hotel standard support services and restaurant quality dining• Quiet rooms, vibrant communal lounges and dining areas• Daily and varied programme of leisure and recreational activities with dedicated organiser• Hair salon, sensory gardens, free wi-fi internet access for residents and guests

• Offering residential, dementia and respite care• Spacious rooms equipped with en-suite walk-in shower, toilet and flat screen TV/DVD players• Hotel standard support services and restaurant quality dining• Quiet rooms, vibrant communal lounges and dining areas• Daily and varied programme of leisure and recreational activities with dedicated organiser• Hair & Beauty salon, sensory gardens, free wi-fi internet access for residents and guests

Extra care housingExtra care housing offers a way of supporting you to live independently for as long as possible. It provides the security and privacy of a home of your own, a range of facilities on the premises, combined with access to 24-hour care/support services if required.

Extra care housing is sometimes called ‘very sheltered housing’ or ‘assisted living’. The look of the accommodation varies enormously: some are new purpose built schemes or retirement villages, others are modernised sheltered housing schemes with extra services on site. Many offer a choice of accommodation such as flats or bungalows, for sale or rent. What all residents of extra care housing have in common is the security of owning or renting their own home, control over their finances and the peace of mind that goes with having access to 24-hour care/support available on site.

Sheltered housingSheltered, retirement or warden-assisted housing are all terms used to describe accommodation provided specifically for older people. Schemes usually have

the services of a warden, support worker or scheme manager, though increasingly this person lives off site, or the service is provided as ‘floating support’, with regular visits from a member of staff.

Each property has an alarm system so that residents can summon help in an emergency. You can get information about sheltered housing in your area from your local council housing department (see ‘Local useful contacts’ section on page 47).

Private Retirement/Sheltered HousingMost leasehold sheltered/retirement housing is purchased at full price on the open market. However, some organisations operate arrangements for people to purchase their housing.

Typically these are:

Shared ownershipA small number of housing associations offer the option of buying a proportion of the value of a property and paying rent on the balance. The proportion you can pay may vary. A service charge may have to be paid in addition to the

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Housing with care continued

rent. The rent element may be eligible for Housing Benefit. Sometimes, people can purchase a higher proportion and then not have to pay any rent. All schemes are different but basically when you leave, the apartment would be sold on the open market (subject to the purchaser being an older person with a need to live at the scheme). Some housing associations do offer a buy back option, but not all.

Leasehold Schemes for the Elderly (LSE)These are run by a small number of housing associations and usually require you to buy 70% of the equity, the remaining portion being owned by the housing association. When you sell, you receive 70% of the current market value of the property.

Lifetime leaseThis product offers an arrangement where you buy the right to live in a retirement property for the rest of your life (or lives in the case of a couple). The price is well below the normal purchase price but once you leave the property it reverts back to the company. Lifetime leases are available to people aged 60 and over. Lifetime leases may also be available for non-retirement properties.

Interest-only mortgageInterest-only mortgages are when you borrow a lump sum against the value of property and pay the interest only on monthly basis. When the home is sold, the original lump sum is repaid; interest may be variable or fixed. There are reputable financial organisations that can help you with this type of product. When considering using this type of organisation, you should ensure the company is regulated by the Financial Services Authority (FSA). See useful contact section for financial organisations who can offer advice on these and other financial products.

Close care housingClose care is a term used to describe various models of older people’s housing where there is sheltered/retirement accommodation linked to, or on the same site, as a care home. For information on close care housing you can contact your local council housing department or the Elderly Accommodation Counsel (EAC), now part of FirstStop Advice. (See the ‘National useful contacts’ section on page 49).

Housing options for younger adults with additional needsAre you happy living at home? Would you like a little more independence with help when you need it? What are your housing options? You could:

• Continue living with your family – If your home is specially adapted and you receive the practical and emotional support needed, you may prefer to stay at home. It’s also convenient if your college or job is nearby.

• Move into supported living accommodation – This offers a level of independence and the chance to meet other people in similar situations. Help from a visiting care assistant is available and usually nursing care is provided nearby. Further information is on page 32.

• Rent a place – You can apply for council housing which is usually cheaper than renting privately. There could be a waiting list and you must fully explain your housing needs. Local housing associations may also be able to help. Ask your council housing department for a list. If you want to rent privately, look in your local newspaper for ‘To Let’ advertisements. Housing Benefit, if you’re entitled to it, might reduce your rent. Direct Payments can also help, ask your local authority for details and see page 11.

• Buy your own home – Can you afford it? Are you able to live on your own? You could think about ‘part buying’ and ‘part renting’ a place from a housing association.

• Move into a care home – If you want to leave home but are not ready to live alone, care homes can meet your personal needs and offer appropriate support. We can contribute if you are eligible and if we agree that the chosen care home meets your needs. If your chosen home costs more than usual, you may get some help but you must pay the rest.



Specialist care

Support and care services for adults of all ages with special needs offer a range of options aimed at maintaining independence by living in your own home and community.

Learning disabilityIf you are a young adult considering moving out of your family home, there are a number of options that you could explore. You may be able to have your own flat with support. There is also the option of supported living, where you can share a property with other people with support provided for all. This can include learning independent living skills like cooking, cleaning and money management as well as help with health needs. Either of these options can often give you greater independence and choice than care homes may be able to offer. There are other alternatives too such as Adult Placement or Shared Ownership schemes that could be considered and we can help to set these up with you.

An important change affecting people with learning disabilities is the introduction of Personal Budgets (explained on page 10), putting you at the centre of how you choose to pay for your support. This may be in your own flat or house, a supported living scheme or a care home or care home with nursing which specialises in this type of care.

Many adults with learning disabilities can live in their own homes in their local communities with support but there may be times when someone has specialist health care needs or behaviour that is particularly challenging and a care home may be more appropriate. For more information on housing options, please contact our Customer Service Centre on 0845 8 72 73 74.

Care homes for people with learning disabilities often specialise e.g. homes for people with autism and challenging behaviour or dementia. A good

home will provide opportunities to learn and maintain skills and opportunities to take part in enjoyable and stimulating activities. Our care managers, social care workers and NHS community nurses who specialise in learning disability will be able to give you information to enable you to make the right choices.

Detailed lists of care homes and care homes with nursing in North Yorkshire start on page 52.

Physical disabilityFollowing an assessment of your needs, you may be eligible for help from us, including a Personal Budget, occupational therapy, adaptations to your home, supported housing or help for the person caring for you.

Day support services are available to assist and support people to take part in activities, meet with others and regain their confidence. Day services range from sheltered work to leisure activities, as well as individual provision.

A short break away from home can provide a welcome change for yourself and anyone caring for you. The respite care might also be provided in your own home (through a ‘live-in’ carer).

The support you require if you have a physical disability must be tailored to your specific needs and can be provided by the independent and not-for-profit sectors as well as by us. Help at home with personal care is available during the day and night, seven days a week. There are also private agencies offering help at home with personal care and housework. See page 17 for more information.


Mental healthWe work in partnership with health trusts and other


Specialist care continued

or not we assist with the funding of your service.If you are considering a specialist care home,

remember it should be able to maintain and improve your quality of life. Depending on the degree of the dementia, you should be able to live in a care home that offers quality personal care and person-centred care. It’s important to consider homes that provide nursing care in case your condition deteriorates and you require a higher level of care. Many care homes offer specialist units with experienced nursing staff and facilities adapted to the needs of residents with dementia.

People with dementia can benefit from a range of group or individual therapies involving social interaction and mental stimulation, including reminiscence. Activity co-ordinators and occupational therapists can provide people with dementia with reality orientation, reminiscence and validation therapy. Music therapy, art therapy approaches and other creative therapies can also be helpful. Behaviour management approaches that promote understanding of the behaviour of the person with dementia can also be beneficial and trained staff can offer this service within many care establishments.


organisations throughout the county to provide specialist mental health services to support people affected by mental health problems.

Mental health problems can affect anyone at any time and one in four people will experience some form of mental illness during their lifetime. There are many different types of mental health issues, from mild problems to more severe and enduring problems. Some examples include: abuse and neglect; addictions; Alzheimer’s disease; anxiety; dementia; depression; eating disorders; grief and loss; stress and trauma.

Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf. Contact details for the CMHT are provided on page 47 of this Directory.

There is increased demand for home care for people with mental health issues arising from greater use of supported living instead of care home placements. Like other specialist care services, this can be paid for (if you have been assessed as eligible) with a Personal Budget, discussed on page 10.

Alternatively, a good care home can help improve the quality of your life - the structured environment and activities provided can build up your confidence. The care providers should assess you carefully to make sure the placement is right for you. A member of staff may visit you at home, talk to you and look at your assessments of health and social care need.


DementiaAs it can be best for a person with dementia to stay in their own home for as long as possible, a range of community care services are available to facilitate this. Help can be provided to access home care; meals in the home; sitting services (which provide a break for carers); advice on equipment and adaptations; day care centres and respite care.

These services can be provided directly by registered providers to those who are not eligible for financial help from us, however we will still be willing to offer an assessment of need. You may have a choice of which agency you receive your care from whether Ripon


Beautiful apartments, offering privacy, independence and discreet support, when needed.

All photography and imagery is representative only.

Enjoy superb later living in superb locations

Assisted LivingVictoria Court, Headingley, Leeds

or visitwww.mha.org.uk

For more information call01332 296200

• Beautiful apartments to rent, part buy or fully own • Privacy and pleasure of your own home• 24 hour emergency response• Optional, flexible, quality care• Impressive shared facilties• Specialist design features to make life easier

Independent LivingMartin Grange, HarrogateEmmandjay Court, Ben Rhydding, Ilkley

All the benefits of our Independent Living with Care, whilst offering an innovative alternative to a traditional care home.

Independence, privacy, reassurance, community… what are your choices for retired life? You may wish to rent or to retain property equity if you have it. Either way, you should be able to continue living in the way you wish, with discreet, personalised care and support available if you require it, now or later.

This is why MHA, one of the most established care providers and among Britain’s largest charities, offers so many Retirement Living with Care developments across Britain. Residents enjoy attractive, private apartments that are purpose-built for later living, with choices of rent, sale or part-purchase. All apartments are linked to a 24-hour on-site emergency call team and residents have the option of flexible, tailored care and support as and when they might require it. With impressive shared spaces and activities programmes, Retirement Living with Care offers residents supportive, thriving communities along with

their own personal space.Within the Yorkshire area, MHA have developments

at Martin Grange in Harrogate, Emmandjay Court in Ben Rhydding in Ilkley, and also Victoria Court in Leeds – the latter offering support up to care home levels and a hassle free, all inclusive living package. We are pleased to be able to offer extensive moving support services, including part exchange, a managed sale service, flexible tenure options, rent until you buy, a complementary interior design service and a guaranteed sale price on a property to sell. At Emmandjay Court you are able to try before you buy (or rent), with the offer of up to a free 3 night stay.

If you or a loved one would benefit from the flexibility and freedom of our Retirement Living with Care, please call 01332 296200 or email [email protected] to find out more about how we could assist you.

The life you choose

ADvERTORIAL

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Care homes


the home directly: the current amount is £108.70 per week for the lower rate and £149.60 per week for the higher rate. These figures are updated annually and may change after April 2013, check with us after this date.

All care providers in the country must be registered and inspected by the Care Quality Commission (CQC), who report on their findings. These inspection reports are available from the provider or from the CQC (www.cqc.org.uk). Further information about the Care Quality Commission can be found on page 47.

Care homes and care homes with nursingThere are two types of residential care home:

Care homes (personal care only)If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but you must pay for it if your capital/savings exceed £23,250. This figure may change after April 2013, check with us after this date. See page 38 for more information on paying for your care.

Care homes with nursingIf you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, your social care worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to

Out of county care

Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country.

If you qualify for funding of a care home place, your home county local authority is still responsible for your care fees, even if you choose a care home in another region. The home you choose must be suitable for your assessed needs and comply with

the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region.

You must seek further advice before making your decision. If you’re paying for your own care, obviously you have freedom of choice.

Looking for care or support?

Advice for older people

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.


caring

As one of the major owners and operators of care homes in the UK, with several inthis area, Four Seasons are committed to providing individual, professional and practicalcare and attention in a safe, homely and warm environment. Our care homes, in theYorkshire area, offer both long term and short term nursing, Dementia and generalcare for the elderly. They combine a comfortable environment with the professionalsupport you would expect from a large healthcare organisation.

That’s why we’re one of the UK’s leading healthcare providers

Contact our home directly using the details below, orfor further information please visit www.fshc.co.uk

Amelia House Conningham Ave, Rawcliffe, York, North Yorkshire YO30 5NHT: 01904 692265 E: [email protected]

Granby Court provides private residential care with first class facilities.Permanent and short stay rooms are available.Granby Road, Harrogate, North Yorkshire HG1 4SR T: 01423 505511 E: [email protected]

Granby at Home provides domiciliary care and home help services.Granby Road, Harrogate, North Yorkshire HG1 4SRT: 01423 565858 E: [email protected]

Granby Court ECU provides individually planned nursing carefor long term, rehabilitation and respite.T: 01423 536361 E: [email protected]

Granby Rose provides specialist full time care to people living with dementia. Highgate Park, Harrogate, North Yorkshire HG1 4PAT: 01423 505533 E: [email protected]

Granby Apartments are independent living flats.T: 01423 565858 E: [email protected]

Clova House Care Home2 Clotherholme Road, Ripon, North Yorkshire HG4 2DAT: 01765 603678 E: [email protected]

Maple Lodge (Richmond) Care HomeLow Hall Lane, Catterick Garrison, Scotton, Near Richmond, North Yorkshire DL9 4LJT: 01748 831000 E: [email protected]

Roseworth Lodge Care HomeRedhill Road, Roseworth Estate, Stockton-on-Tees TS19 9BYT: 01642 606497 E: [email protected]

South Park Care HomeGale Lane, Acomb, York, North Yorkshire YO24 3HXT: 01904 784198 E: [email protected]

Westfield House Care HomeRipon Road, Killinghall, Harrogate, North Yorkshire HG3 2AYT: 01423 506344 E: [email protected]

Home 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Home 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Home 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Care homes checklist © 2013 Care Choices Ltd

First impressions • Were you met when you first arrived? • Do staff seem warm, friendly and polite?• Do the residents seem happy, active and sociable?• Does the home feel homely and welcoming?• Is the home fresh, clean and comfortably furnished?

Fees• How much are the fees?• Do the fees cover all the services available?• Under what circumstances will the fees alter – e.g.

annually or according to increasing needs?• Is the notice to terminate reasonable?

Transport • Is the home easy to get to for relatives and friends?• Does the home provide its own transport?

Accommodation• Are there multiple day/activity rooms to allow

residents choice and space to move around?• Are bedrooms single or shared? Is there a choice?• Can you decorate and re-arrange your room

to suit yourself?• Can you bring your own furniture and TV?• Is there a call system for emergencies?• Are there enough sockets in your room?• Can you control the heating in your room?• Can you lock your room and is there a secure

place for valuables?• Is there a separate dining room? Bar?• Are there toilet facilities within easy reach of the

communal facilities?• Are there both showers and baths?• Are bathrooms adapted to help people in and out

of the bath?

Accessibility • Does the home have the right adaptations and

equipment to meet your needs?• Are all areas accessible for wheelchair users?• Does the home have extra wheelchairs and

walking aids?• Is there adequate provision for people with sight or

hearing difficulties?

Life within the home • Does the home ensure that an individual care plan

is in place for every resident?• How does the home make sure that the care plan is

put into practice?• What arrangements are in place to ensure that

residents’ health needs are met? Is there a local GP practice that the home uses?

• Are there any rules and restrictions (e.g. going out, time of return etc)?

• Can you choose when to get up and retire every day?• How are residents involved in decisions about life in

the home?

• Is there a telephone where you can make and take calls in private and comfort?

• Is alcohol served or permitted?• Are there smoking and non-smoking areas?• Are there arrangements for religious observance?• Can you handle your own money?

If not, what arrangements are in place?• Does a hairdresser/chiropodist visit?• Are residents accompanied on visits to the GP or

hospital?• Are pets or visiting pets allowed?

Staff • Do the staff appear clean, cheerful and respectful?• Do the staff talk to residents and how do they talk

to them?• Are the staff formally trained?• Is there an adequate number of staff on day and night?

visitors • Are visitors welcome at all times?• Is there somewhere to see them in private?• May your visitors join you at meals?• Can your visitors stay overnight?

Catering• Do you have a choice about meals?• Is the food varied and interesting?• Can the home cater for your dietary needs?• Can you have snacks or drinks any time of the day

or night?• Can you eat in your room?

Activities• Can you continue to pursue your hobbies

and interests?• Are there organised activities and entertainment?• Are outings and holidays arranged?

How much do they cost?• Are escorts available if necessary?• Is a library service available?• Can you have your own flower bed or help

in the garden?• Can you stay in your own room if you want to?• Is there any involvement with the local community e.g.

schools/retailers/garden centres/volunteers visiting?

Gardens • Are the grounds/gardens attractive?• Are all areas safe and accessible?• Is there somewhere to sit?• Are they quiet?

Contract terms • Can you retain your own room if away?• Can you have a short-stay or trial period?• Will you be given a statement of terms on admission?• Are all procedures, such as complaints, clearly spelt-out?• What notice periods exist?

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Residential dementia care checklist

RESIDENTS

The best indication of a good home is that the residents appear happy and responsive.

Are there rummage boxes around the home to stimulate residents?

ACCESS

If the person with dementia needs or is likely to need equipment or adaptations you may want to check:

There is adequate signage and cues for different parts of the home such as dining room and bathroom.

The home’s policy about locking external doors.

BEDROOMS

You may want to find out whether the person with dementia can have a single room and whether:

Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

ACTIvITIES

Residents should be stimulated without feeling stressed.

Are reminiscence activities available? Are residents able to compile memory boxes? Do staff compile life story books including

photographs and mementoes?

STAFF

It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

Do they have any training and experience in dementia care?

Will the person with dementia have a member of staff particularly responsible for their care?

Is there a member of staff you can talk to about your own worries about the person with dementia?

MANAGER/HEAD OF HOME

A manager who is caring as well as efficient can make all the difference to a home.

Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

Is there a full assessment at home before a resident is admitted?

© 2013 Care Choices Ltd

things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 37.

Paying for carePaying for care is a difficult issue for many people. This section will give you some information so that you can feel more confident when you are thinking about the care options that are right for you or the person you care for. The section is split into two parts. The first part is about ‘non-residential’ care

and support. This means all the different sorts of care and support except for paying to live in a care home or a care home with nursing.

The second part of this section is about ‘residential’ care and support and refers to paying for living in a care home or a care home with nursing.


Paying for non-residential care and support In most cases, and if you are eligible, we will provide you with a short period of intense care and support in your own home first and this initial service will be free of charge. This is the START service which is discussed in more detail on page 12 of this Directory. During this period of time we will also consider providing you with specialist equipment, for example, a Lifeline service, if you do not already have one and this will be free of charge initially.

We have been able to provide this short period of intense care and support as a free service since April 2012 as we are working more closely with our Health Service colleagues to help people to recover more quickly, for example after a period in hospital or after suffering a serious illness. This revised service offers far greater support towards health needs in addition to our social care services supporting independence and it is without charge to reflect the community’s entitlement to free healthcare.

How do we work out how much we will contribute? To work out how much you will need to contribute to the cost of your care we will carry out a financial assessment which entails a specialist benefits and assessments officer visiting you at your home, or another agreed location. You can arrange for someone to be with you when the assessment is completed if you want to. The officer will ask you to give details of your financial circumstances including details of your income, outgoings and capital. Examples of these are given below.

IncomeThis could be your:• state retirement pension; • private pensions; • disability and some other benefits; or • interest from investmentsIt does not include any earned income such as wages.

OutgoingsThis is money that you spend regularly, for example, your rent, mortgage, council tax and utility bills. When we carry out your financial assessment the benefits and assessments officer will need to see evidence of your outgoings.

CapitalThe capital we look at is the money that you have.

This could be:• in the bank; • in the building society; • shares; or • investmentsIt does not include the value of your home.

Our benefits and assessments officer will then use these details to work out your assessable income, and the amount of money that you may have to pay for services. The assessable income is the amount you have left after taking away your outgoings and any disability related costs. We will only take account of 90 per cent of that amount as being available to pay towards services.

Does everyone have to pay for their services? As a general guide, you will not have to pay anything for your care or housing support costs if you have an income that is less than the appropriate level of income set by central government each year, plus an additional 25 per cent.

What if I have savings? If you have savings below £14,250, they are not taken into account when working out your charge for services.

If you have savings over £14,250, these will be taken into account when working out your charge for services.

These figures may change in April every year.

What else do you look at when working out my charges? Disability related costsWhen the financial assessment is completed, we will also talk to you about any additional expenses that you may have as a direct result of your illness or disability. We will ask you to provide evidence of the additional expenses, for example receipts. These expenses will then be taken into account when we work out how much you have available to pay towards your services.

How much will I pay? Everyone will be asked to pay for some of the services we provide. Meals taken at a day centre or luncheon club will be charged at £2.90 for a set meal (£2.20 >>


Paying for non-residential care and support continued

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• Offeringresidential,dementiaandrespitecare• Spaciousroomsequippedwithen-suitewalk-inshower,toiletandflatscreenTV/DVDplayers• Hotelstandardsupportservicesandrestaurantqualitydining• Quietrooms,vibrantcommunalloungesanddiningareas• Dailyandvariedprogrammeofleisureandrecreationalactivitieswithdedicatedorganiser• Sensorygardens,freewi-fiinternetaccessforresidentsandguests.

>> for the main course and 70p for the dessert).Transport to and from a day centre will cost £2.20

per day.The personal laundry service, where available, will

cost £4 per load.The amount you pay for other support services will

be calculated from your financial assessment. The assessment will take account of the actual cost for providing the service.

You will be asked to pay the full cost of providing the service if:• your capital is over £23,250; • you decide not to tell us about your financial

circumstances; or • you refuse to sign the financial assessment form.

If your capital is less than £23,250 we will look at:• your assessable income; • the level of service you receive; • any capital that you have over £14,250; and • any disability related costs.

If you are a couple we will assess you jointly, using both you and your partner’s income and savings, and as an individual, using only your income and savings.

We will look at the results for both of these assessments. The amount you will be asked to pay for your services will be based on the assessment that suits your household the best. If you have any questions about this or disagree with the amount we ask you to pay, please ask the benefits and assessments officer who completes the financial assessment. Contact details can be found on page 49 of this Directory.

Whatever your circumstances, we will not ask you to pay more than the cost of actually providing the services. We will tell you how much your service charge is when we arrange it for you, based on the type of services being received.

What happens if my financial circumstances or care needs change? If your financial circumstances, care needs or housing support needs change please contact your social care worker so that we can arrange to reassess how much


Paying for non-residential care and support continued

you pay. If there is a change to your charges, our benefits, assessments and charging team will tell you. If your financial circumstances change and you don’t tell us, we may backdate your charges to the date of that change. A change in financial circumstances could mean a sudden increase in capital, sale of a property or a welfare benefits award that you have not told us about. In the case of Supporting People services (housing related support services) your landlord or service provider will tell you.

What if I don’t receive services for a while? You will only pay for services you receive. If you do not receive any services for a while, for example, if you are in hospital, then you do not pay.

What if I cannot afford to pay? If you think that you cannot afford to pay, please contact your social care assessor/coordinator straight away. They will talk with you to come up with a solution that works for everyone.

How do I pay for my care? We will send you an invoice every four weeks for the services you receive. Charges are usually six weeks behind. This is because we need to wait for information from your provider regarding the services you have received and then work out your charge. We

will print the dates of the care you are being charged for on your invoice.

Supporting People services If you receive long-term housing related support services under Supporting People, we will only carry out a financial assessment if you do not receive housing benefit, council tax benefit or pension credit (guarantee credit). If you receive housing benefit on your rent you will not have to pay for your services.

If you get Supporting People services, you will have agreed to pay a fixed weekly charge when you moved in or signed up to the service. If the financial assessment says that you must pay part or all of this charge, you will have to pay it from the time you started getting the service.

If your financial circumstances or housing support needs change, please contact your social care worker so that we can reassess how much you pay. If there is a change to your charge, your landlord or service provider will tell you.

If you don’t receive services for a period of time you will normally continue to pay until you give up your tenancy, or end the service.

If you think that you cannot afford to pay, please contact your service provider or your social care worker if you have one, straightaway.

Paying for residential care and support

How much?To work out how much we will pay and how much you will pay, a meeting will be arranged following your initial assessment with a benefits and assessments officer.

The benefits and assessments officer will review your care needs as laid out in your initial assessment and will assess your financial situation.

With capital between £14,250 and £23,250 you will be expected to contribute £1 per week for every £250 you have above £14,250 in addition to your income.

Whatever your circumstances...Remember:• If your partner still lives at home, they will not be

means-tested. If you have a private pension, only half will be considered when you are assessed if you are passing this on to your partner. However, you will need to consider the effect this would have on any benefit claim your partner makes, as it may >>

Will I qualify for assistance with funding my care?Do you have capital or savings in excess of £23,250?The value of your home is included when assessing capital unless: • Your partner or • A relative who is over 60 or incapacitated or • A child under 16 who you or a former partner

maintain still lives there.

Yes...Arrange for an assessment with us to define your care needs.

If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first twelve weeks. After this time, any money from us will be regarded as a loan and will need to be repaid once your house is sold.

No...Health & Adult Services will share the costs with you.


Paying for residential care and support continued

Self-funding advice

Attendance Allowance and Disability Living AllowanceThese benefits are non-means tested, non-taxable benefits from the DWP paid at the lower rate of £53.00 per week for those needing care by day or night, and at the higher rate of £79.15 per week for those needing care both during the day and night.

Everyone who needs care can, and should, claim these benefits but they will only remain in payment if you are funding your own care. If we are making a contribution towards your care then Attendance Allowance will stop being paid. Disability Living Allowance (DLA) is the equivalent benefit for people under 65. If you are entitled to DLA Mobility payments for help with getting around, these payments do not stop once you are in a care home and are not included in your financial assessment.

NHS Nursing Care ContributionWhether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS Nursing Care Contribution (currently £108.70 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home.

NHS Continuing Care FundingYou can receive continuing healthcare services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home for example having a bath or dressing.

If you live in a care home with nursing (traditionally called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and

If you have capital or savings of more than £23,250 you will have to pay for any residential care services you require but you are still entitled to an assessment of your needs by Health & Adult Services.

If you have assets of less than £14,250, your contribution will be assessed only on your income and we meet the shortfall, subject to local funding limits. If you have savings between £14,250 and £23,250, a sliding scale operates whereby you must pay £1 per week for each £250 you have between these amounts in addition to making a contribution from your income.

Assuming you will be moving into care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need.

Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250, and your income is not enough to meet your care home fees, we will help with the cost during the first twelve weeks of permanent care provided we agree that care is needed.

Deferred Payment AgreementsAfter the twelve-week property disregard period, any financial help from us will be charged against the value of your home and recovered once your house has been sold or from your estate. However, we may limit how much we will pay and it may affect your entitlement to Pension Credit or Income Support if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions (DWP).

>> affect their entitlement to other financial help.• Your assessment will be made up of two elements,

a care part and a financial part.

Remember to claim: • Income support (if you are under pension age).• Pension Credit (if you are over pension age). • Savings Credit (if you are over 65). • Attendance Allowance (if you are over 65), worth

either £53.00 or £79.15 per week depending on your care needs.

• Disability Living Allowance (if you are under 65).

Moving into a nursing home?• You may be eligible for the NHS Nursing Care

Contribution – currently £108.70 per week.

Always seek advice:• Independent help is available to guide you

through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Please contact us via our Customer Service Centre on 0845 8 72 73 74 for information on our contribution to care fees.


Self-funding advice continued

Local authority contribution towards care in private sector care homes

Third Party Payments

accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a care home providing only personal care and need help from a registered nurse, this will be free, covered by the NHS again.

Running out of moneyIf your capital is likely to reduce to £23,250 through payment of care home fees, you must let us know well

in advance as we may step in to help with your care fees. We must conduct an assessment of your situation and will make a contribution.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself. There are details of some organisations that can help you with financial matters on page 50 of this Directory.

on Third Party Payments below.If you are meeting your full fees without funding

from us, the level of fee you will pay will be subject to the agreement you reach with the care provider. People who are liable to pay the full cost of their care are also entitled to a social care assessment of their care needs.

Funding arrangements can be complex so potential residents are advised to seek advice in the first instance from our Customer Service Centre on 0845 8 72 73 74.

We appreciate that the current financial climate in the care sector is challenging. We recognise that considerable pressure exists for both those who purchase and those who provide care home placements.

Complex or variable needs are assessed individually and can attract additional funding.

Fees charged by some homes may be higher than the maximum rates that we can pay for reasons other than complex or variable needs. Please see the section

normally has to be made by someone else, for example, a family member or charity.

Before anyone agrees to make additional payments on your behalf they should be aware that the amount could increase and they need to be confident that they can sustain the payments for as long as they are required. If the additional payments stop being paid, for any reason, then you should seek help and advice from us via our Customer Service Centre on 0845 8 72 73 74.

Once it has been established that someone is willing and able to make these payments they will be asked to sign an agreement to formalise the arrangement.

If the home you choose costs more that the rate we can pay for someone with your needs, you will have the choice to ask someone else to make an additional payment. This means that they will have to pay the difference between the Health & Adult Services’ rate and the amount the home charges. This additional payment is often referred to as a ‘top-up’ or ‘third party top-up’.

The law says that you, or your spouse, are not allowed to make this additional payment yourself, except in limited circumstances, such as when you have a Deferred Payment Agreement (explained on page 42). Therefore, the additional payment

Disclosure and Barring Service

Essential information

In December 2012, the Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) merged into the Disclosure and Barring Service (DBS). CRB checks are now called DBS checks.

This new organisation will provide a joined up,

seamless service combining the criminal records checking and barring functions. Further legislative changes will come into force during 2013 and 2014. These details will be published on the DBS website.

For disclosure information and services visit the DBS homepage: www.homeoffice.gov.uk/dbs


Safeguarding vulnerable adults

Safeguarding and protecting vulnerable adults from abuse or neglect has traditionally been seen as a major role of those working in the social care sector. Now, more than ever given recent cases that have made national news, it is becoming an issue for everyone in society, not just for those people who have a professional responsibility to safeguard.

Far too many vulnerable adults suffer abuse, neglect and worse, often at the hands of relatives and carers, those who you would least expect to treat them in that way. A vulnerable adult is a person over the age of 18 who needs some support to stay independent and live in a safe environment and who may be unable to take care of themselves, or protect themselves from harm or from being exploited.

This includes adults who: Are more vulnerable than others because they are old and frail, or have a sensory impairment, a disability, a mental health problem, or have some form of illness. This means they may have difficulty in making their wishes and feelings known and this may make them vulnerable to abuse. It may also mean that they are not able to make their own decisions or choices. A person may also be vulnerable because of a temporary illness or difficulty.

What is adult abuse? Abuse is when somebody or some people do or say things to you or somebody else that makes you or them feel upset or frightened. It is mistreatment by somebody or some people that violates a person’s human and civil rights.

It may be neglecting a person’s needs, treating somebody disrespectfully or causing physical harm. It may be an isolated incident or it may be repeated incidents. It may be that the abuse is deliberate or it may be unintentional and due to ignorance or lack of training or understanding. It may be that a person is at risk of abuse or being abused in several ways.

It can happen anywhere – in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street.

Forms of abuse could be physical, sexual, emotional or financial or discriminatory. It could also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation or a service and is not

addressed by the service’s management. This can be repeated incidents of neglect or poor standards of care that are being ignored. It may be that you are not treated with the dignity and respect that you deserve.

Who might be causing the abuse?Anyone may be an abuser. It may be somebody you know well or it may be a stranger. It may be more than one person. It might be a family member, a friend, a neighbour, a paid or voluntary carer, a nurse, a social worker, a GP, a visitor to your home, or somebody who you don’t know. If you live in a residential setting or visit a day centre, it may be another user of that service, a visitor, or a carer.

What should you do if you suspect abuse or are worried about abuse?Doing nothing is not an option. North Yorkshire County Council operates a zero tolerance of all forms of abuse. All adults should be able to live their lives free from fear and harm.

Your course of action will depend on the situation.If you or the person you are concerned about is in

danger and immediate action is required you should ring the emergency services on 999.

If you or the person you are concerned about is not in immediate danger, you should ring our Customer Services Centre on 0845 8 72 73 74.

You will be able to speak to a sympathetic adviser who will listen to your concerns and take them seriously. They will offer support and direct your concerns to a specialist worker who will arrange to meet with you.

You may have a relative, friend or independent advocate present if you wish. Together you will discuss the issues and together you will agree a plan to keep you as safe and independent as possible. You will be able to have a copy of this plan. We will agree further contact as is needed.

We may involve other agencies to help support you safely, but we will agree this together. Where the abuse is a crime, the police need to be involved to prevent other people from suffering as well. We will jointly help to support you.

We will listen to your concerns and take them seriously. We will treat you with dignity and respect at all times. Our main aim will be to help you to live safely whilst maintaining the maximum possible level of independence, choice and control.


Safeguarding vulnerable adults continued

Advocacy

If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved we will work with them and with you to support you.

If you are worried about contacting the police you can contact us to talk things over first.

When you suspect abuse in a residential care or nursing homeIf your concern is about someone who is in a residential or nursing home, please refer them to us,

via the Customer Services Centre on 0845 8 72 73 74. If you need to call outside office hours, please ring 0845 034 9417.

If you have concerns about the standards or application of regulations in a care home you should contact:

The Care quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PATelephone: 03000 616161Email: [email protected]

could be weeks, months, or even years when there are ongoing issues.

Independent advocate services for adultsIf you are an adult and need an independent advocate to help and support you through a difficult time in your life or you feel you are not getting the services or help you need, there are advocacy services which may be able to help.

Advocacy services help people to speak for themselves. They are confidential, free and independent services provided by trained advocates. As a confidential service, anything you say to an advocate will not be revealed to your social or health worker or anyone else.

You may meet with an advocate at your home or if you’d prefer, at a neutral place.

The advocate will work with you until the issue is resolved. This could be weeks, months, or even years when there are ongoing issues.

There are several specialist advocacy services in North Yorkshire that you may wish to contact directly – see ‘Local useful contacts’ on page 47.

Sometimes, you may need an independent advocate to help and support you through a difficult time in your life, or to support you if you feel you are not getting the services or help you need. Advocacy services help people to speak for themselves and could provide you with support. They offer a confidential, free and independent service provided by trained advocates.

There are several differences in the advocacy service you may receive, depending on your needs and circumstances.

Your care co-ordinator as an advocateIf you have a person from social care services or a health team as your care co-ordinator, he or she will liaise on your behalf with other agencies to ensure you receive the most appropriate care. In other words, they act as your advocate. Anything you discuss with them will be treated in confidence.

You may meet with an advocate at your home or if you’d prefer, at a neutral place. The advocate will work with you until the issue is resolved. This

Making a complaint about care services If you use a home care agency or move into a care home you should feel able to complain about any aspect of your life which affects your happiness or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the

services provided. Making a complaint should not be made difficult

for you and should not affect the standard of care that you receive whether in your own home or in a care home or care home with nursing. Care services are required under national Essential Standards of Quality and Safety to have a simple and easy to use complaints procedure. A friend or relative can >>


Making a complaint about care services continued

How solicitors can help

decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS-funded care and welfare benefits.

If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offer an advice service and will be able to recommend solicitors in your area.

For further legal advice and specialist financial information, call this Directory’s independent advice line: 0800 38 92 077 provided in association with FirstStop Advice.

A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance

aim to resolve complaints as quickly and informally as possible. If you are able to talk to the managers who deliver your service, this is often the quickest and best way to get a problem resolved. If you are unhappy with our response to your complaint you can contact the Local Government Ombudsman for advice.

If you have arranged and funded your care without our involvement and you are unhappy with the response to your complaint by the service provider, you can contact the Local Government Ombudsman for advice.

If you have concerns about a breach of regulations by a registered provider, you can contact your local office of the Care Quality Commission who can use the information when looking at individual services to ensure quality and safety standards are being met (see page 47 for contact details and page 47 for more information about the CQC).

>> make a complaint on your behalf if we have your agreement to the complaint being made and you give consent for us to share your information with them. Or, you can ask someone, e.g. an independent advocate, to support you to make the complaint yourself.

If you are concerned about the care that you, a friend or a relative are receiving, you should contact the registered manager/owner of the service about your concerns in the first instance as they have a duty to respond to any complaints made about their service. The problem may be resolved quite easily once they are made aware of it.

If you are unhappy with the response to your complaint by the service provider and your care has been arranged and funded by the Local Authority, you should discuss your concerns with your social care worker or our Complaints Manager on 0800 515875 (freephone) or 01609 532638 as we may be able to look into your complaint further. We


Inspection and registration of care services

Following an inspection, each service is given a report of how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk.

For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: [email protected].

The Care quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission’s comprehensive website: www.cqc.org.uk.

All care providers must be registered under a system introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time.

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They regulate care provided through a range of methods including:• registering providers to ensure they are meeting

the essential standards of quality and safety;• monitoring how providers comply with the

standards;• promoting improvement in services;• using enforcement powers where necessary; and• publishing up to date information about the

compliance of adult social care providers with essential standards of safety and quality.

Local useful contacts

Advocacy

Carers services

Useful contacts

Advocacy Alliance (Scarborough, Whitby & Ryedale)Allatt House, 5 West Parade Road, Scarborough YO12 5ED Telephone: 01723 363910Email: [email protected] www.scarboroughadvocacy.co.uk

Craven Advocacy15 Water Street, Skipton BD23 1PQTelephone: 01756 799615Email: [email protected]

Hambleton & Richmondshire Advocacy (includes Selby area)277 High Street, Northallerton DL7 8DWTel: 01609 778652 Email: [email protected] www.hradvocacy.org.uk

Harrogate & District Advocacy9a Albert Street, Harrogate HG1 1JXTel: 01423 547500Email: [email protected]

Hambleton & Richmondshire Carers Centre32 High Street, Northallerton DL7 8EETelephone: 01609 780872Email: [email protected] www.hrcarers.f2s.com

Harrogate & Craven Carers Resource11 North Park Road, Harrogate HG1 5PDTelephone: 01423 500555Email: [email protected] www.carersresource.org Scarborough & Ryedale Carers Resource96 High Street, Snainton, Scarborough YO13 9AJTelephone: 01723 850155Email: [email protected] www.carersresource.net

Selby Carers CentreUnit 18, Ousegate Business Centre, Ousegate, Selby YO8 4NN Telephone: 01757 292532Email: [email protected]

Community Mental Health Team (CMHT) www.northyorks.gov.uk/index.aspx?articleid=12007Independent Care Group5 Beechwood Grove, Harrogate HG2 8QPTelephone: 01423 816582Email: [email protected]


What Came First....

To Us, Your Loved One.

Families have trusted us to care for their loved ones for over 25 years.

We offer residential and nursing care providing long-term and respite care in one of our family run homes across

North Yorkshire.

Telephone today for a brochure on 01423 – 508917 or call the home local to you.

Bedale Grange Care Home - 28 Firby Road, Bedale, DL8 2AS, North Yorkshire. Tel 01677 422980

Esk Hall Care Home - Sleights, Whitby, YO22 5EG, North Yorkshire. Tel 01947 810482

Greenwell House Care Home - Wycar, Bedale, DL8 1ER, North Yorkshire. Tel 01677 424012

Oak Trees Care Home - Main Street, Alne, YO61 1TB, North Yorkshire. Tel 01347 838262

OPENING IN 2013 - Whitby Court Care Home - Waterstead Lane, Whitby, North Yorkshire, YO21 1PF

www.fisherpartnership.com


Local useful contacts continued

What Came First....

To Us, Your Loved One.

Families have trusted us to care for their loved ones for over 25 years.

We offer residential and nursing care providing long-term and respite care in one of our family run homes across

North Yorkshire.

Telephone today for a brochure on 01423 – 508917 or call the home local to you.

Bedale Grange Care Home - 28 Firby Road, Bedale, DL8 2AS, North Yorkshire. Tel 01677 422980

Esk Hall Care Home - Sleights, Whitby, YO22 5EG, North Yorkshire. Tel 01947 810482

Greenwell House Care Home - Wycar, Bedale, DL8 1ER, North Yorkshire. Tel 01677 424012

Oak Trees Care Home - Main Street, Alne, YO61 1TB, North Yorkshire. Tel 01347 838262

OPENING IN 2013 - Whitby Court Care Home - Waterstead Lane, Whitby, North Yorkshire, YO21 1PF

www.fisherpartnership.com

Northallerton and the Dales Mencap Society Represents the interests of people with learning disabilities and their carers in the Hambleton and Richmondshire Districts of North Yorkshire. The Mencap Centre, Goosecroft Lane Northallerton, North Yorkshire DL6 1EGFor further information, please telephone Sue Lear, Development Manager, on 01609 778894 or email [email protected].

North Yorkshire County Council Customer Service Centre Telephone: 0845 8 72 73 74 • Adult Social Care complaints

Telephone: 01609 532638 Fax: 01609 532025Email: [email protected]

• Emergency duty team Telephone: 0845 034 9417Fax: 01347 824648 (out of hours only)Email: [email protected]

North Yorkshire County Council Benefits, assessments and charging teams – local offices For more information about social care charges, contact your local benefits assessment and charging team. • Central area (Hambleton, Richmond)

White Rose House, Thurston Road, Northallerton DL6 2NA Telephone: 01609 533840

• East area (Scarborough, Whitby and Ryedale)North Yorkshire House, 442–444 Scalby Road, Scarborough YO12 6EE Telephone: 01609 534648

• South area (Selby and Sherburn)The Old School, Kirkgate, Sherburn-in-Elmet LS25 6BL Telephone: 01609 535178

• West area (Harrogate, Ripon and Craven)Jesmond House, 31/33 Victoria Avenue, Harrogate HG1 5QE Telephone: 0845 034 9462

Patient Advice and Liaison Service (PALS)PALS provides information for patients and their families and can help you deal with any concerns around your hospital treatment. Problems can be discussed with the PALS Officer in confidence and you can work together to find a solution.

You can contact the PALS Officer between 9.00 am and 5.00 pm at North Yorkshire and York Primary Care

Trust, Friarage Hospital, Bullamoor Road, Northallerton DL6 1JG. Telephone: 01609 763131 or freephone 0800 028 2462.

NHS vale of York Clinical Commissioning Group West Offices, Station Rise, York YO61 6GA Tel: 01904 555870 Email: [email protected]: www.valeofyorkccg.nhs.ukNHS Hambleton, Richmondshire and Whitby Clinical Commissioning GroupCivic Centre, Stone Cross, Northallerton DL6 2UU Email: [email protected]: www.hambletonrichmondshireandwhitbyccg.nhs.ukNHS Scarborough and Ryedale Clinical Commissioning GroupScarborough Town Hall – York House, St. Nicholas Street, Scarborough YO11 2HG Tel: 01653 605709 Email: [email protected]: www.scarboroughryedaleccg.nhs.ukNHS Harrogate and Rural Clinical Commissioning GroupThe Hamlet, Hornbeam Park, Harrogate HG2 8RE Tel: 01423 859632Email: [email protected]: www.harrogateandruraldistrictccg.nhs.ukHealthwatch The Health and Social Care Act 2012 introduced a new independent consumer champion for health and social care, Healthwatch.

Healthwatch operates at two levels to ensure that the consumer voice has influence not only locally but nationally too:

• October 2012: Healthwatch England was created – a committee within the Care Quality Commission which supports and leads Local Healthwatch;

• Starting in April 2013: Local Healthwatch – to replace Local Involvement Networks (LINks) and providing a single point of contact for people to report their experiences, concerns or their compliments about health and social care.

Local councils have the responsibility to make sure their area has a Local Healthwatch organisation.

You can contact Healthwatch North Yorkshire via the North Yorkshire County Council Customer Services Centre on 0845 8 72 73 74, or email them at [email protected]

National useful contacts

Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Helpline: 0808 808 8141www.elderabuse.org.ukAge UK (the combined Age Concern and Help the Aged) National helpline: 0800 169 6565 www.ageuk.org.ukAlzheimer’s Society National Dementia HelplineEngland and Wales: 0845 300 0336Open 8.30am – 6.30pm

Carers DirectCarers Direct from NHS Choices provides free confidential information, advice and support for carers. Telephone: 0808 802 0202www.nhs.uk/carersdirect

Carers UKThe voice of carers. Telephone: 0207 490 8818www.carersuk.org


Day care centres

National useful contacts continued

FirstStop AdviceAdvice and information on all aspects of care, accommodation, housing, finance and rights for older people. Also run this Directory’s independent helpline.Care Advice Line: 0800 38 92 077Finance Advice Line: 0800 310 2011www.firststopadvice.org.uk

Friends of the ElderlyA charity that supports older people who have a range of practical needs. Telephone: 0207 730 8263www.fote.org.uk

IndependentAgePledges to tackle social isolation by getting older people online and supporting them in their homes. Telephone: 0207 605 4200www.independentage.org.uk

Princess Royal Trust for Carers, TheThe largest provider of comprehensive carers’ support services in the UK.Telephone: 0844 800 4361 Email: [email protected]

Registered Nursing Home Association (RNHA)Campaigns for high standards in nursing home care.Telephone: 0121 451 1088 www.rnha.co.uk

Relatives and Residents Association, TheExists for older people needing, or living in, residential care and the families and friends left behind.Advice line: 0207 359 8136 www.relres.org

United Kingdom Home Care Association (UKHCA)Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Helpline: 0208 288 5291www.ukhca.co.uk

Able Day Centre Catterick Garrison Tel: 01748 836743

Activity Centre Keighley Tel: 01535 630223 Skipton Tel: 01756 793987

Adult Disability Activity Group Skipton Tel: 01756 701005

Age Concern Skipton Tel: 01729 850864

Age UK Drax Tel: 01757 618041Harrogate Tel: 01423 502253 Selby Tel: 01757 704115

Alba Rose Pickering Tel: 01751 472754

Alne Hall Day Centre Block York Tel: 01347 838295

Alzheimer’s Society Day CentreRichmond Tel: 01748 825817

Autism Plus Doncaster Tel: 01405 812128

Avalon Harrogate Tel: 01423 530053

Basics Plus Scarborough Tel: 01723 371335

Beechwood Nursing Home Scarborough Tel: 01723 374260

Beechwood Rest Home Scarborough Tel: 01723 368419

Botton village Whitby Tel: 01287 660871

Broughton Road Day Centre Skipton Tel: 01756 793987

Carlton Lodge Luncheon Club Harrogate Tel: 01423 500600

Castle Close Day Centre Northallerton Tel: 01609 778251

Chopsticks Day Centre Northallerton Tel: 01609 761661

Claro Enterprises Harrogate Tel: 01423 885879

Cliff House Day Centre Knaresborough Tel: 01423 864956

D.A.Y. Training Services Harrogate Tel: 01423 855410

Dales Care Bedale Tel: 01677 425806

Dalewood Trust Day Centre Whitby Tel: 01947 600583

Dr Barnardos Kitchen Harrogate Tel: 01423 884819

Dunollie Nursing Home Scarborough Tel: 01723 372836

Eastfield House Day Care Services Scarborough Tel: 01723 502410

Greenfield Court Internet Cafe Harrogate Tel: 01423 888777

Harrogate Skills 4 Living Harrogate Tel: 01423 593719

Henshaws Arts & Crafts Knaresborough Tel: 01423 541888

This list is a selection of venues offering day care services across the county. For further information, costs and opening times, please contact the individual service.


Day care centres continued

HFSS Supporting People Whitby Tel: 07868 495180

Highfield Nursing Home Tadcaster Tel: 01937 557724

Hillcrest Residential Home Catterick Garrison Tel: 01748 834444

Horticap, Beckwithshaw Harrogate Tel: 01423 522876

Interactive Whitby & District Whitby Tel: 01947 601259

Isabella Court Day Centre Pickering Tel: 01751 475787

Jennyruth Workshops Ripon Tel: 01765 606620

Just The Job Environmental Ent Richmond Tel: 01748 822815

Lake & Orchard Care Centre York Tel: 01757 248627

Later Years Care Scarborough Tel: 01723 378220

Lister House Ripon Tel: 01765 694740

Mansion House Nursing Home Selby Tel: 01757 618659

Meadow Lodge Homecare Services Kellington Tel: 01977 662899

Meadowbank Day Centre Harrogate Tel: 01423 881994

Mencap Harrogate Tel: 01423 568162 Scarborough Tel: 01723 374819

Morris Grange Day Care Richmond Tel: 01748 826266

Northdale Horticulture Day Centre Northallerton Tel: 01609 770269

Sycamore Hall Leyburn Tel: 01969 650316

The Abbey Residential Home Malton Tel: 01653 693325

The Croft Community Malton Tel: 01653 694391

The Cunliffe Centre Selby Tel: 01757 708363

The Gift People Knaresborough Tel: 01423 864007

The Peace Centre Tadcaster Tel: 01937 833752

Thistle Hill Nursing Home Knaresborough Tel: 01423 869200

Threshfield Community Care Skipton Tel: 01756 752200

Tidy Gardens Harrogate Tel: 07971 676643

Trinity Centre, Whitby Whitby Tel: 01947 601548

vocational Skills Centre Harrogate Tel: 01423 884680

Westwood Residential Care Home Selby Tel: 01757 709901

Whitby Scheme (Anchor) Whitby Tel: 01947 821722

Wilf Ward Family Trust Pickering Tel: 01751 475787

Woodlands Nursing Home Filey Tel: 01723 513545

Workcrafts Day Centre Northallerton Tel: 01609 773696

Yatton House Society Day Centre Cleveland Tel: 01642 722380

Norwood House Scarborough Tel: 01723 360360

Open Country PD/LD Activities Harrogate Tel: 01423 507227

Orb Community Enterprise Knaresborough Tel: 01423 202028

Paradise Day Centre Easingwold Tel: 01347 821665

Priory Close Day Centre Northallerton Tel: 01609 767900

Purple Patch Arts Harrogate Tel: 07725 041 801

Ripon Community Link Day Centre Ripon Tel: 01765 607461

Ripon Walled Garden Day Centre Ripon Tel: 01765 609229

Riverside Court York Tel: 01423 322935

Roll With It Pickering Tel: 01751 474740

Ryedale Leisure Club Malton Tel: 01653 648289

Sherbutt House York Tel: 01759 301790

South Craven Day Services Skipton Tel: 01756 792787

Southlands Nursing Home Harrogate Tel: 01423 526203

Sowerby House Nursing Home Thirsk Tel: 01845 525986

St Andrews Day Centre Skipton Tel: 01756 793522

St Cecilia’s Scarborough Tel: 01723 503111

St Johns Centre Catterick Garrison Tel: 01748 832271

52


Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autismMH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

52

Craven district

AShfield (Skipton) – north YorkShire CoUntY CoUnCil Croft House, Carleton Road, Skipton, North Yorkshire BD23 2BG Tel: 01756 792881 OP D

CArleton CoUrt reSidentiAl home limited Carleton Road, Skipton, North Yorkshire BD23 2BE Tel: 01756 701220 Advert below OP

CoACh hoUSe reSidentiAl home, the Carla Beck Lane, Carleton, Skipton, North Yorkshire BD23 3BU Tel: 01756 798097 OP D

CrAgmere – UBU Colne Road, Glusburn, North Yorkshire BD20 8RB Tel: 01535 635678 Advert page 32 LDA

CrAven hoUSe oAkdene West Lane, Sutton-in-Craven, West Yorkshire BD20 7AS Tel: 01535 633268 LDA

dAleholme – St Anne’S CommUnitY ServiCeS Station Road, Settle, Craven, North Yorkshire BD24 9BN Tel: 01729 825769 LDA

Craven care homes

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

• Managed by a qualified team • Elegant, comfortable surroundings• Single en-suite rooms • Close to local amenities • Special diets catered for • Nurse Call systems in all public rooms as well as bedrooms.

Genuine care, professional staff, a warm and welcoming environment and a place to call ‘home’.

Carleton Road, Skipton, North Yorkshire BD23 2BETel: 01756 701220 Email: [email protected]

www.carletoncourtskipton.co.uk

Carleton Courtresidential home

Looking for care or support?For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Advice for older people

Skipton



Service User Bands


53

Craven care homes continued

Craven care homes with nursing

AnleY hAll nUrSing home Skipton Road, Settle, North Yorkshire BD24 9JU Tel: 01729 822268 OP D PD MH YA

BeAnlAndS nUrSing home Colne Road, Cross Hills, Keighley, West Yorkshire BD20 8PL Tel: 01535 633312 OP D PD SI

CrAven nUrSing home limited Keighley Road, Skipton, North Yorkshire BD23 2TA Tel: 01756 700994 OP

dAleS CAre home, the Advert outside back coverDraughton, Skipton, North Yorkshire BD23 6DU Tel: 01745 274222 OP D PD MH YA

ingleBoroUgh nUrSing home 1 High Street, Ingleton, Carnforth, North Yorkshire LA6 3AB Tel: 01524 241593 OP D PD

milton hoUSe nUrSing And reSidentiAl home Marton Road, Gargrave, Skipton, North Yorkshire BD23 3NN Tel: 01756 748141 OP

roYd hill nUrSing home Sutton Lane, Sutton-in-Craven, Keighley, West Yorkshire BD20 7AJ Tel: 01535 633499 OP D PD

SUtton hAll And lodge Cornmill Walk, Off Sutton Lane, Sutton-in-Craven Keighley, West Yorkshire BD20 7AJ Tel: 01535 635793 OP D

threShfield CoUrt CAre Centre Advert outside Station Road, Threshfield, Skipton, back coverNorth Yorkshire BD23 5ET Tel: 01756 611572 OP D PD YA

gillS top Scar Street, Grassington, Skipton, North Yorkshire BD23 5AF Tel: 01756 752699 OP D

Jenkin lodge – St Anne’S CommUnitY ServiCeS New Road, Ingleton, Carnforth, Lancashire LA6 3JL Tel: 01524 241745 LDA

JUBilee lodge Carleton Road, Skipton, North Yorkshire BD23 2BE Tel: 01756 700720 LDA YA

neville hoUSe Neville Crescent, Gargrave, Skipton, North Yorkshire BD23 3RH Tel: 01756 749349 OP

red hoUSe, the – St Anne’S CommUnitY ServiCeS Gas House Lane, Main Street, Lancaster, Lancashire LA2 7HQ Tel: 01524 262694 LDA

SUtton hAll And lodge Cornmill Walk, Off Sutton Lane, Sutton-in-Craven Keighley, West Yorkshire BD20 7AJ Tel: 01535 635793 OP D

thornton hill Church Road, Thornton-in-Craven, Skipton, North Yorkshire BD23 3TR Tel: 01282 842023 OP D

townend CloSe Victoria Road, Crosshills, Keighley, West Yorkshire BD20 8SZ Tel: 01535 634639 OP D

Hambleton Grange The care you deserve at a price you can afford

Hambleton Grange offers:

• ResidentialandDementiaCare• Highlytrainedcarers• State-of-the-artbedroomsequippedwithen-suitefacilitiesincludingshowers

• Diningroom,TVloungeandquietloungefacilities• Contemporaryon-sitehairdressingsalon

For more information, please contact a member of our friendly team on:

0113 385 3884 e: [email protected]

Hambleton Grange offers the highest quality of personalised care in a contemporary and relaxed setting at an affordable price for all, with low private fees and no third-party top-ups for Local Authority funded residents.

Ourprofessional,highlytrainedstaffarededicatedcarerswhogettoknowourresidentsenablingthemtoprovideindividualisedcare.

a: Station Road, Thirsk, North Yorkshire, YO7 1QH Idealcarehomes.co.uk



Service User Bands


Area care homes with nursing continuedHambleton district

hambleton care homes

CherrY gArth Chapel Street, Thirsk, North Yorkshire YO7 1LX Tel: 01845 523189 OP

leeming BAr grAnge CAre home Leeming Lane, Leeming Bar, Northallerton, North Yorkshire DL7 9AU Tel: 01677 425594 Advert page 40 OP D PD

millingS, the 5 North End, Bedale, North Yorkshire DL8 1AF Tel: 01677 423635 OP

roYAl menCAp SoCietY – 1 ConroY CloSe Easingwold, York, North Yorkshire YO61 3NS Tel: 01347 821700 LDA

roYAl menCAp SoCietY – 2 ConroY CloSe Easingwold, York, North Yorkshire YO61 3NS Tel: 01347 821488 LDA

vAlleY roAd – reSoUrCe Centre 65a Valley Road, Northallerton, North Yorkshire DL7 8DD Tel: 01609 533394 OP PD LDA SI

hambleton care homes with nursing

Alne hAll – CAre home with nUrSing Alne, York, North Yorkshire YO61 1SA Tel: 01347 838295 PD YA

BedAle grAnge CAre home 28 Firby Road, Bedale, North Yorkshire DL8 2AS Tel: 01677 422980 Advert page 48 OP

BeeChwood CAre home Romanby Road, Northallerton, North Yorkshire DL7 8FH Tel: 01609 777733 Advert page 6 OP D

greenwell hoUSe CAre home 7–9 Wycar, Bedale, North Yorkshire DL8 1ER Tel: 01677 424012 Advert page 48 OP

leeming gArth Leeming Bar, Northallerton, North Yorkshire DL7 9RT Tel: 01677 424014 OP PD

moUnt vAle CAre home Yafforth Road, Northallerton, North Yorkshire DL7 8UE Tel: 01609 801353 Advert outside back cover OP D

oAk treeS CAre home Main Street, Alne, York, North Yorkshire YO61 1TB Tel: 01347 838262 Advert page 48 OP

SoUthwoodS nUrSing home 28 Thirsk Road, Northallerton, North Yorkshire DL6 1PH Tel: 01609 780362 OP

SowerBY hoUSe Front Street, Sowerby, Thirsk, North Yorkshire YO7 1JP Tel: 01845 525986 OP D PD YA

St CAtherine’S CAre home 1 East Lane, Shipton by Beningborough, York, North Yorkshire YO30 1AH Tel: 01904 470644 OP D PD


56


Service User Bands



56

Harrogate district

Aire hoUSe 6 Westcliffe Grove, Harrogate, North Yorkshire HG2 0PL Tel: 01423 509285 LDA YA

AlderSon roAd, 12 – UBU Harrogate, North Yorkshire HG2 8AS Tel: 01423 520251 Advert page 32 LDA

AlexAnder CoUrt CAre home 60 Cornwall Road, Harrogate, North Yorkshire HG1 2NE Tel: 01423 564701 OP D PD

AvenUe 1, the – henShAwS SoCietY for Blind people Knaresborough, North Yorkshire HG5 0NL Tel: 01423 865576 PD LDA SI YA

Avon lodge 24–25 Harlow Moor Drive, Harrogate, North Yorkshire HG2 0JY Tel: 01423 562625 LDA

BethAnY hoUSe 3 Margarets Road, Harrogate, North Yorkshire HG2 0JZ Tel: 01707 652053 LDA MH

BoroUghBridge mAnor And lodge CAre home Roecliffe Lane, Boroughbridge, North Yorkshire YO51 9LW Tel: 01423 366814 Advert page 30 OP D PD

BoroUghBridge roAd – St Anne’S CommUnitY ServiCeS 67 Boroughbridge Road, Knaresborough, North Yorkshire HG5 0ND Tel: 01423 869343 LDA

BorrAge hoUSe 8 Borrage Lane, Ripon, North Yorkshire HG4 2PZ Tel: 01765 690919 OP D

BrACkenleY (Apple home CAre) 33 Forest Lane Head, Harrogate, North Yorkshire HG2 7TE Tel: 01423 862230 Advert page 20 LDA PD YA

harrogate care homes

BriArdene (Apple home CAre) Advert page 2063 East Parade, Harrogate, North Yorkshire HG1 5LP Tel: 01423 562667 OP D PD LDA MH SI YA

CAxton lodge 10 North Road, Ripon, North Yorkshire HG4 1JP Tel: 01423 546326 LDA PD SI YA

ChUrCh AvenUe, 12 – henShAwS SoCietY for Blind people Harrogate, North Yorkshire HG1 4HE Tel: 01423 531386 LDA PD SI YA

ClAro roAd, 34 – diSABilitY ACtion YorkShire Harrogate, North Yorkshire HG1 4AU Tel: 01423 561911 Advert page 16 PD YA

ClovA hoUSe CAre home 2 Clotherholme Road, Ripon, North Yorkshire HG4 2DA Tel: 01765 603678 Advert page 36 OP

CornerwAYS reSidentiAl home 15 Leadhall Crescent, Harrogate, North Yorkshire HG2 9NG Tel: 01423 871017 OP D

CreSCent, the – St Anne’S CommUnitY ServiCeS 1 The Crescent, Green Hammerton, North Yorkshire YO26 8BW Tel: 01423 331440 LDA

CreSt reSidentiAl home, the 32 Rutland Drive, Harrogate, North Yorkshire HG1 2NS Tel: 01423 563113 D

doUBlegAteS green, 47 – United reSponSe Ripon, Yorkshire HG4 2TS Tel: 01765 607381 PD LDA

dUChY AvenUe, 13 – UBU Harrogate, North Yorkshire HG2 0NB Tel: 01423 528208 Advert page 32 OP LDA MH


57

Area care homes with nursing continued



Service User Bands


harrogate care homes continued

high Street, 80 – north YorkShire CoUntY CoUnCil Starbeck, Harrogate, North Yorkshire HG2 7LW Tel: 01423 883301 OP PD LDA SI

highgAte pArk, 4 – United reSponSe Harrogate, Yorkshire HG1 4PA Tel: 01423 504506 PD LDA

hookStone ChASe, 66 – henShAwS SoCietY for Blind people Harrogate, North Yorkshire HG2 7HS Tel: 01423 889962 PD LDA SI YA

hYde pArk hoUSe 10–12 Hyde Park Road, Harrogate, North Yorkshire HG1 5NR Tel: 01423 509267 LDA YA

kingS roAd, 61 – henShAwS SoCietY for Blind people Harrogate, North Yorkshire HG1 5HJ Tel: 01423 561408 PD LDA SI YA

knAreSBoroUgh two groUp 17 Park Way, 21 Farfield Avenue, Knaresborough, North Yorkshire HG5 9DP Tel: 01423 546326 PD LDA SI YA

lArChfield mAnor Leadhall Grove, Leadhall Lane, Harrogate, North Yorkshire HG2 9NN Tel: 01423 871077 OP D PD MH SI

leedS roAd, 66 – foreSight reSidentiAl limited Harrogate, North Yorkshire HG2 8BG Tel: 01423 815555 PD LDA SI YA

mAnor roAd, 14 – United reSponSe Knaresborough, North Yorkshire HG5 0BN Tel: 01423 868918 PD LDA

mArY fiSher hoUSe 68 Cold Bath Road, Harrogate, North Yorkshire HG2 0HW Tel: 01423 503913 OP D

newhAven – St Anne’S CommUnitY ServiCeS Church Lane, Boroughbridge, North Yorkshire YO51 9BA Tel: 01423 325053 LDA

eASt pArk roAd, 2 – henShAwS SoCietY for Blind people Harrogate, North Yorkshire HG1 5QT Tel: 01423 561484 PD LDA SI YA

ellerShAw hoUSe limited Bramley Grange, Grewelthorpe, Ripon, North Yorkshire HG4 3DJ Tel: 01765 658381 LDA

emmAUS hoUSe 115 Valley Drive, Harrogate, North Yorkshire HG2 0JS Tel: 01423 565932 OP D

fieldheAd – St Anne’S CommUnitY ServiCeS Langthorpe, Boroughbridge, North Yorkshire YO51 9BZ Tel: 01423 325052 LDA

gABleS, the 151 Knaresborough Road, Starbeck, Harrogate, North Yorkshire HG2 7NW Tel: 01423 546326 PD LDA SI YA

gAtehoUSe, the 9 Manor Road, Harrogate, North Yorkshire HG2 0HP Tel: 01423 535730 OP

grAnBY CoUrt Granby Road, Harrogate, North Yorkshire HG1 4SR Tel: 01423 505511 Advert page 36 OP

grAnBY lodge 10 Granby Road, Harrogate, North Yorkshire HG1 4TE Tel: 01423 888462 LDA

greenACreS – St Anne’S CommUnitY ServiCeS 62 Harrogate Road, Ripon, North Yorkshire HG4 1SZ Tel: 01765 606151 LDA

hArlow moor drive, 43 – UBU Harrogate, North Yorkshire HG2 0JY Tel: 01423 502160 Advert page 32 OP LDA MH

heAth lodge 6 Pannal Ash Road, Harrogate, North Yorkshire HG2 9AB Tel: 01423 709409 OP D MH


Service User Bands



58

harrogate care homes continued

norfolk roAd, 28 – St Anne’S CommUnitY ServiCeS Harrogate, North Yorkshire HG2 8DA Tel: 01423 871288 LDA

nYdSleY reSidentiAl home Mill Lane, Pateley Bridge, Harrogate, North Yorkshire HG3 5BA Tel: 01423 712060 OP

otleY roAd, 14 – foreSight reSidentiAl limited Harrogate, North Yorkshire HG2 0DN Tel: 01423 500700 PD LDA SI YA

pArk roAd, 9 – foreSight reSidentiAl limited 9 Park Road, Harrogate, North Yorkshire HG2 9BH Tel: 01423 521014 PD LDA SI YA

phYlwArd hoUSe 9 Cavendish Avenue, Harrogate, North Yorkshire HG2 8HX Tel: 01423 502644 PD LDA

rniB tAte hoUSe 28 Wetherby Road, Harrogate, North Yorkshire HG2 7SA Tel: 01423 886927 OP SI

roBert Street, 12 – henShAwS SoCietY for Blind people Harrogate, North Yorkshire HG1 1HP Tel: 01423 560597 PD LDA SI YA

SAndhill CloSe, 13 – henShAwS SoCietY for Blind people Harrogate, North Yorkshire HG1 4JP Tel: 01423 569508 OP PD LDA SI YA

Shieling, the 58 Harlow Moor Drive, Harrogate, North Yorkshire HG2 0LE Tel: 01423 507914 OP LDA MH SI YA

Skell lodge reSidentiAl home South Crescent, Ripon, North Yorkshire HG4 1SN Tel: 01765 602530 Advert page 60 OP

Spring moUnt, 8 – henShAwS SoCietY for Blind people Harrogate, North Yorkshire HG1 2HX Tel: 01423 503580 PD LDA SI YA

Spring moUnt, 16 – henShAwS SoCietY for Blind people Harrogate, North Yorkshire HG1 2HX Tel: 01423 505736 PD LDA SI YA

Springfield gArth York Road, Boroughbridge, North Yorkshire YO51 9EW Tel: 01423 322189 OP

St JohnS hoUSe Parker Lane, Kirk Hammerton, York, North Yorkshire YO26 8BT Tel: 01423 330480 Advert below left OP

StAtion view 16 Station View, Harrogate, North Yorkshire HG2 7AJ Tel: 01423 887128 OP

SUnningdAle hoUSe 103–105 Franklin Road, Harrogate, North Yorkshire HG1 5EN Tel: 01707 601800 MH

woodfield hoUSe Woodfield Square, Harrogate, North Yorkshire HG1 4LYTel: 01423 568728 OP D

Clifton St Annes P.C.S.

RESIDENTIAL & DAY CARE HOME FOR OLDER PEOPLEParker Lane, Kirk Hammerton, York, North Yorkshire YO26 8BT Tel: 01423 330480 www.residential-homes.net

we have lots of laughs. I am very settled here and can’t imagine being anywhere else.

St Johns House Searching for care online?

If you are looking for information and advice about care and support, our website can help you. The

publishers of this Directory have a new website which lets you search for the care you want in your local area.

Start your search today: www.carechoices.co.uk


Service User Bands



harrogate care homes with nursing

AlexAnder CoUrt CAre home 60 Cornwall Road, Harrogate, North Yorkshire HG1 2NE Tel: 01423 564701 OP D PD

ApleY grAnge 35 Oatlands Drive, Harrogate, North Yorkshire HG2 8JT Tel: 01423 885101 OP D

AShfield CoUrt nUrSing home 3 Tewit Well Road, Harrogate, North Yorkshire HG2 8JG Tel: 01423 560175 Advert page 60 OP PD

Belmont hoUSe CAre home High Street, Starbeck, Harrogate, North Yorkshire HG2 7LW Tel: 01423 882100 Advert below OP D YA

BerwiCk grAnge 14 Wetherby Road, Harrogate, North Yorkshire HG2 7SA Tel: 01423 880194 OP D

Bilton hAll nUrSing home Bilton Hall Drive, Harrogate, North Yorkshire HG1 4DW Tel: 01423 869131 OP

CoACh hoUSe nUrSing home, the Dishforth Road, Sharow, Ripon, North Yorkshire HG4 5BQ Tel: 01765 600541 OP

CrYStAl CoUrt Pannal Green, Pannal, Harrogate, North Yorkshire HG3 1LH Tel: 01423 810627 OP D

grAnBY CoUrt extended CAre Unit Granby Road, Harrogate, North Yorkshire HG1 4SR Tel: 01423 536361 Advert page 36 OP PD

grAnBY roSe SdU Highgate Park, Harrogate, North Yorkshire HG1 4PA Tel: 01423 505533 Advert page 36 OP D

groSvenor hoUSe 39 Duchy Road, Harrogate, North Yorkshire HG1 2HA Tel: 01423 523447 OP

hAmpden hoUSe 120 Duchy Road, Harrogate, North Yorkshire HG1 2HE Tel: 01423 566964 OP

lAwnS nUrSing home, the 31 Oatlands Drive, Harrogate, North Yorkshire HG2 8JT Tel: 01423 889353 D MH

liSter hoUSe Southgate, Ripon, North Yorkshire HG4 1PG Tel: 01765 694740 Advert page 60 OP D YA

long meAdow CAre home 60 Harrogate Road, Ripon, North Yorkshire HG4 1SZ Tel: 01765 607210 OP

oAklAndS CAre home Gilsthwaite Lane, Kirk Hammerton, York, North Yorkshire YO26 8DS Tel: 01423 330609 Advert page 60 OP

oAkville pArk nUrSing And reSidentiAl home 76–80 Duchy Road, Harrogate, North Yorkshire HG1 2HA Tel: 01423 523939 OP

pineS CAre home, the 56–57 Moor Drive, Harrogate, North Yorkshire HG2 0LE Tel: 01423 565633 OP

riverSide CoUrt Bridge Street, Boroughbridge, York, North Yorkshire YO51 9LA Tel: 01423 322935 OP D PD

BELMONT HOUSE CARE HOMEHigh Street, Starbeck, Harrogate, HG2 7LWTel: 01423 882100Dementia • Nursing • Residential • Palliative Respite/Breaks • Day Care

Why not come along for a visit or contact us to find out more about the quality care we provide.

www.countrywidecarehomes.co.uk

We believe that moving into a care home should be a change of life, not life changing

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60

SoUthlAndS nUrSing And reSidentiAl home 9 Ripon Road, Harrogate, North Yorkshire HG1 2JA Tel: 01423 526203 OP

SYCAmore hAll CAre home Kearsley Road, Ripon, North Yorkshire HG4 2SG Tel: 01765 606025 Advert page 6 OP D

tAnCred hAll nUrSing Centre Brotes Lane, Whixley, York, North Yorkshire YO26 8BA Tel: 01423 330345 OP D MH

thiStle hill CAre home Advert outside back coverThistle Hill, Knaresborough, North Yorkshire HG5 8LS Tel: 01423 581197 OP D PD YA

wArwiCk nUrSing home 10 Warwick Crescent, Harrogate, North Yorkshire HG2 8JA Tel: 01423 560807 OP

weStfield hoUSe CAre home Ripon Road, Killinghall, Harrogate, North Yorkshire HG3 2AY Tel: 01423 506344 Advert page 36 OP PD

harrogate care homes with nursing continued

‘To be the best quality, most highly regarded care provider in the United Kingdom’

With over 29 elderly care homes across the UK, Maria Mallaband has the knowledge and insight to provide exceptional standards of care and expertise. We understand the needs and concerns of people looking into care homes for themselves or for their loved ones.

The entire group has more than 144 properties in its portfolio, offering a wide range of services from residential, nursing and dementia care for the elderly to those with physical disabilities and adults with learning disabilities.

Our homes offer peace of mind and a perfect setting for anybody looking into or requiring quality care. Our specially designed accommodation offers care, privacy, independence and security.

ASHFIELD COURT NURSING HOME3 Tewit Well Road,

Harrogate, HG2 8JGTel: 01423 560175

Nursing • Residential • Palliative Respite/Breaks • Day Care

OAKLANDS CARE HOMEGilthswaite Lane,

Kirk Hammerton, York, YO26 8DSTel: 01423 330609

Dementia • Nursing • Residential • Palliative Respite/Breaks • Day Care

ROSEDALE NURSING HOME & LODGEThe Old Vicarage, Catterick Road,

Catterick Garrison, DL9 4DDTel: 01748 834948

Dementia • Nursing • Residential • Palliative Respite/Breaks • Day Care

SKELL LODGE RESIDENTIAL HOMESouth Crescent, Ripon, HG4 1SN

Tel: 01765 602530Residential • Respite/Breaks • Day Care

Why not come along for a visit or contact us to find out more about the quality care we provide.The team are happy to discuss options with individuals, ensuring the right decision is made and we are always on hand to offer our full support.

We believe that moving into a care home should be a change of life, not life changingwww.mmcgcarehomes.co.uk

lister House Southgate, Ripon, North Yorkshire HG4 1PGT: 01765 694740

Lister House is a British Legion Care Home providing residential, nursing and dementia care in North Yorkshire for individuals who have served in the forces themselves or dependents of those who have.

For more information and/or to arrange an informal visit please contact our Manager or Deputy Manager on the number above.

We will arrange to send out a complimentary, no obligation information pack.

We offer:

• Day Care• Minbus available for outings

and activities• Bar facilities• Hydrotherapy and physiotherapy• Care capable for ages 18+ www.britishlegion.org.uk



Service User Bands


61

Richmondshire district

mAple lodge CAre home Low Hall Lane, Catterick Garrison, Scotton, Near Richmond, North Yorkshire DL9 4LJ Tel: 01748 831000 Advert page 36 OP D MH

the terrACe Maison Dieu, Richmond, North Yorkshire DL10 7AX Tel: 0333 434 3078 Advert below OP PD

ABBeY CAre villAge – lifeStYle (ABBeY CAre) limited Elizabeth Swale, Scotton, Richmond, North Yorkshire DL10 6EB Tel: 01748 811971 OP D

Benkhill lodge 38 Benkhill Drive, Bedale, North Yorkshire DL8 2ED Tel: 01677 422407 OP

Brentwood lodge Leyburn, North Yorkshire DL8 5EJ Tel: 0845 034 9541 OP D

hillCreSt CAre home Byng Road, Catterick Garrison, Richmond, North Yorkshire DL9 4DW Tel: 01748 834444 OP D PD

richmondshire care homes


The Terrace is a warm and friendly care home for older people providing:• Residentialcare• Flexibledayservices• Shortstaycare

Callorpopinforacupofteaandchattodiscover how we can help.

The Terrace Maison Dieu, Richmond

The Terrace, Maison Dieu Richmond DL10 7AX Tel: 0333 434 3078Callsarechargedatthelocalrate

careuk.com/the-terrace


Service User Bands



ryedale care homes

ABBeY reSidentiAl home, the Town Street, Old Malton, Malton, North Yorkshire YO17 7HB Tel: 01653 692256 OP

AlBA roSe Keldhead Hall, Middleton Road, Pickering, North Yorkshire YO18 8NR Tel: 01751 472754 OP

Arden hoUSe reSidentiAl home Recreation Road, Pickering, North Yorkshire YO18 7ET Tel: 01751 473569 OP

AShfield (mAlton) – north YorkShire CoUntY CoUnCil Old Malton Road, Malton, North Yorkshire YO17 7EY Tel: 01653 692371 OP

grAYling Buck Lane South, Middleton, Pickering, North Yorkshire YO18 8NU Tel: 01751 477209 PD LDA

hAll reSidentiAl home, the Chestnut Avenue, Thornton-le-Dale, Pickering, North Yorkshire YO18 7RR Tel: 01751 474789 Advert inside front cover OP

iSABellA CoUrt 72a Westgate, Pickering, North Yorkshire YO18 8AU Tel: 01751 475787 PD LDA YA

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richmondshire care homes with nursing

ABBeY CAre villAge – lifeStYle (ABBeY CAre) limited Archery-Bower, Scotton, Richmond, North Yorkshire DL10 6EB Tel: 01748 811971 OP D

mAple lodge CAre home Low Hall Lane, Catterick Garrison, Scotton, Near Richmond, North Yorkshire DL9 4LJ Tel: 01748 831000 Advert page 36 OP D MH

morriS grAnge CAre home Great North Road, Middleton Tyas, Richmond, North Yorkshire DL10 6NX Tel: 01748 826266 OP D

nightingAle hAll nUrSing home 7 Seagrim Crescent, Richmond, North Yorkshire DL10 4UB Tel: 01748 823003 OP

roSedAle nUrSing home & lodge The Old Vicarage, Catterick Road, Catterick Garrison, North Yorkshire DL9 4DD Tel: 01748 834948 Advert page 60 OP D PD

Ryedale district All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

Are you looking for a person- centred residential home?

Then look no further... Wintofts Residential Home is a small, cosy home for up to 6 people. Catering for individual needs, whether elderly or learning disability.

Call Sylvi for further information: Telephone (01751) 475233 Email address: [email protected] Residential Home, Wintofts Farm, Lendales Lane, Pickering, North Yorkshire YO18 8ED

Useful questions to ask providers feature in the Care homes Checklist on page 37.



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ryedale care homes continued

ryedale care homes with nursing

BeeChwood plACe nUrSing home 50–52 Welham Road, Norton, Malton, North Yorkshire YO17 9DP Tel: 01653 692641 Advert below OP

rivermeAd CAre home Advert outside back cover123 Scarborough Road, Norton on Derwent, Malton, North Yorkshire YO17 8AA Tel: 01653 472201 OP D PD YA

omegA oAk BArn High Lane, Beadlam, York, North Yorkshire YO62 7SY Tel: 01439 771254 OP D

proSpeCt hoUSe CAre home Gate Helmsley, York, North Yorkshire YO41 1JS Tel: 01759 373796 OP

roCkinghAm hoUSe 22 The Mount, Malton, North Yorkshire YO17 7ND Tel: 01653 697872 OP

Spring CottAge Bazley’s Lane, Langton Road, Norton Malton, North Yorkshire YO17 9PY Tel: 01653 695354 OP

wellington hoUSe 63 Wood Street, Norton Malton, North Yorkshire YO17 9BB Tel: 01653 696282 OP LDA

whitBY roAd, 5 – north YorkShire CoUntY CoUnCil Pickering, North Yorkshire YO18 7HD Tel: 01751 473369 OP

wintoftS reSidentiAl home Lendales Lane, Pickering, North Yorkshire YO18 8ED Tel: 01751 475233 Advert page 62 OP LDA

woodSide Keld Head, Pickering, North Yorkshire YO18 8LJ Tel: 01751 474785 LDA PD

• Fully qualified and friendly care team • En-suite rooms available • Lift to all floors

• Traditional home cooked food • Laundry service• Special diets catered for • Room service available • Open visiting & overnight stays available on request

• Residents Committee • Beautiful large gardens • Full activity programme, if desired

• Respite care on request • New flat screen TV’s and Wi-Fi• Visiting chiropodist, physiotherapist and hairdresser

BEECHWOOD PLACE

N u r s i n g H o m e24 Hour Professional Nursing Care delivered in a “home from

home” environment for both private and funded clients.

For further details or advice please call 01653 692641www.beechwoodplace.co.uk

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64

Area care homesScarborough district

BriAr dene retirement home 73 Burniston Road, Scarborough, North Yorkshire YO12 6PH Tel: 01723 361157 OP

CAedmon hoUSe 2 Crescent Avenue, Whitby, North Yorkshire YO21 3EQ Tel: 01947 600430 LDA

derwent CottAgeS 27 Eastgate, Seamer, Scarborough, North Yorkshire YO12 4RB Tel: 01723 866146 OP LDA YA

dUlverton hoUSe 9 Granville Square, Scarborough, North Yorkshire YO11 2QZ Tel: 01723 352227 OP D

eAgle view CAre home Phoenix Drive, Scarborough, North Yorkshire YO12 4AZ Tel: 01723 366236 OP D

eden hoUSe 14 Station Road, Filey, North Yorkshire YO14 9AR Tel: 01723 512790 LDA

Ark hoUSe 15 Valley Road, Scarborough, North Yorkshire YO11 2LY Tel: 01723 371869 YA AD

AShUrSt reSidentiAl And CAre home 36–38 Westbourne Park, Scarborough, North Yorkshire YO12 4AT Tel: 01723 360392 OP

BArClAY hoUSe reSidentiAl CAre home 44 Bridlington Street, Hunmanby Filey, North Yorkshire YO14 0JP Tel: 01723 890761 OP

BAY tree reSidentiAl home for the elderlY, the The Bay Tree, Station Road, Robin Hoods Bay, North Yorkshire YO22 4RL Tel: 01947 880718 OP

BeeChwood reSidentiAl CAre home 10–12 New Parks Crescent, Scarborough, North Yorkshire YO12 5JZ Tel: 01723 368419 OP D

BrAeBUrn hoUSe Moor Lane, Eastfield, Scarborough, North Yorkshire YO11 3LW Tel: 01723 582650 OP

Scarborough care homes


Proprietor Janet Brooke: T: 01723 369471 / 07921 083411 The Everley, 86 Stepney Road, Scarborough YO12 5BSE: [email protected] www.theeverley.co.uk

The EverleyThe Everley is a small family run Residential Care Home for the older person of either gender, we have 5 single rooms most with ensuite facilities. We have a dedicated respite room and offer daycare services over 7 days to suit client and family needs. The owner and staff are committed to providing the highest levels of quality care in a warm, homely environment that respects the individual rights to privacy, dignity and personal choice.

Looking for care or support?For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 Advice for older people



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Scarborough care homes continued

elSinor reSidentiAl home 5–6 Esplanade Gardens, Scarborough, North Yorkshire YO11 2AW Tel: 01723 360736 OP D

eSk hAll CAre home Coach Road, Sleights, Whitby, North Yorkshire YO22 5EG Tel: 01947 810482 Advert page 48 OP

evergreen reSidentiAl home 22 Prince of Wales Terrace, Scarborough, North Yorkshire YO11 2AL Tel: 01723 365770 OP D

everleY reSidentiAl CAre home, the 86 Stepney Road, Scarborough, North Yorkshire YO12 5BS Tel: 01723 369471 Advert page 64 OP

fell CloSe 4 Fell Close, Newby, Scarborough, North Yorkshire YO12 6ST Tel: 01723 364310 PD LDA

george edwArd SmArt homeS Combe Hay House, Stepney Drive, Scarborough, North Yorkshire YO12 5DJ Tel: 01723 375709 OP

glAdStone hoUSe 28 West Street, Scarborough, North Yorkshire YO11 2QP Tel: 01723 373638 MH YA

glenCoe CAre home 10–11 Chubb Hill Road, Whitby, North Yorkshire YO21 1JU Tel: 01947 602944 OP D

groSvenor hAll 2a Grosvenor Road, Scarborough, North Yorkshire YO11 2NA Tel: 01723 373615 D

hArewood hoUSe 47 West Street, Scarborough, North Yorkshire YO11 2QR Tel: 01723 501477 OP D

hAzelgArth lodge reSidentiAl CAre home 62 Stonegate, Hunmanby, Filey, North Yorkshire YO14 0PP Tel: 01723 890945 OP

holt retirement home, the Main Street, Hutton Buscel, Scarborough, North Yorkshire YO13 9LN Tel: 01723 862045 OP D

hUdSon Street 24–25 Hudson Street, Whitby, North Yorkshire YO21 3EP Tel: 01947 603367 LDA

hYlAndS retirement home, the 23–26 The Crescent, Filey, North Yorkshire YO14 9JR Tel: 01723 515213 OP

infirmArY, the St Hildas Priory, Sneaton Castle, Whitby, North Yorkshire YO21 3QN Tel: 01947 605707 OP D PD

kingSwood reSt home 46–48 West Street, Scarborough, North Yorkshire YO11 2QP Tel: 01723 363263 OP D

lArpool lAne 1 Larpool Lane, Whitby, North Yorkshire YO22 4JE Tel: 01947 603582 OP

lodge, the Westbourne Road, Scarborough, North Yorkshire YO11 2SP Tel: 01723 374800 Advert page 4 & 66 OP

mArinA lodge 46 Victoria Avenue, Scarborough, North Yorkshire YO11 2QT Tel: 01723 361262 MH YA

mAYfAir reSidentiAl home 42 Esplanade, South Cliff, Scarborough, North Yorkshire YO11 2AY Tel: 01723 379084 OP D

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mileStone hoUSe Eastgate, Streamer, Scarborough, North Yorkshire YO12 4RB Tel: 01723 864528 OP PD LDA SI

moorview hoUSe Station Road, Robin Hoods Bay, Whitby, North Yorkshire YO22 4RA Tel: 01947 880490 LDA

mUSton roAd, 70 Filey, North Yorkshire YO14 0AL Tel: 01723 514292 PD LDA

normAnBY hoUSe 6 Belgrave Crescent, Scarborough, North Yorkshire YO11 1UB Tel: 01723 501638 OP D

norwood hoUSe 12 Westbourne Grove, Scarborough, North Yorkshire YO11 2DJ Tel: 01723 360360 Advert below D

pArk view, 61 Northstead Manor Drive, Scarborough, North Yorkshire YO12 6AF Tel: 01723 361555 LDA

If you would like to discuss your needs then please contact the manager Michelle Gallagher (BA Hon.) or Kath or Gill on 01723 360360 or e-mail [email protected].

All staff are trained and continually training to achieve further N.V.Q’s to enhance their skills to assist our residents with their care and daily living needs.

Our other home Rockfi eld provides care for younger persons with a mental health disorder.

Norwood House Specialising in the needs of people who have a memory disorder. Our age range is from 55 years because of our expertise with younger adults with mental health disorders.

◆ We provide a variety of stimulating activities including trips out to places of interest: coffee shops, local singing groups, and more

◆ A choice of delicious home cooked meals◆ Weekly hairdresser and also a chiropodist◆ A diversional therapist who offers Indian head messages to help residents to relax◆ Respite care, from a few days or longer (from £420 per week)◆ Day care from a few hours to full day care (£25 per day)◆ In case of a family emergency, we can look after loved ones while you sort out your crisis.

Family run as part of Comfy Care Homes (established 1992).

Tel: 01723 360360 Email: [email protected] 12 Westbourne Grove, Scarborough, North Yorkshire YO11 2DJ

Everyone is treated as an individual.

The Lodge Westbourne Road, Scarborough

01723 374800• Residential Care • Day Care 7 Days a Week • Respite Care to give you or your carer a break • Holiday Care - a hotel service with care

Offering the Highest Standards of Care and Choice to our Residents



Service User Bands


67

Scarborough care homes with nursing

ACkworth hoUSe nUrSing home The Beach, Filey, North Yorkshire YO14 9LA Tel: 01723 515888 OP PD SI

BeeChwood nUrSing home 41–43 Esplanade Road, Scarborough, North Yorkshire YO11 2AT Tel: 01723 374260 Advert page 68 OP


peASholm CoUrt CAre home 99 Peasholm Drive, Scarborough, North Yorkshire YO12 7NB Tel: 01723 362333 MH

peregrine hoUSe 48–52 Upgang Lane, Whitby, North Yorkshire YO21 3HZ Tel: 01947 603886 OP D

priCeholme Givendale Road, Scarborough, North Yorkshire YO12 6LE Tel: 01723 361022 OP

proSpeCt hoUSe CAre home 101 Prospect Mount Road, Scarborough, North Yorkshire YO12 6EW Tel: 01723 366716 OP D

rAinBow lodge 15 Trinity Road, Scarborough, North Yorkshire YO11 2TD Tel: 01723 375255 LDA

rAvenSworth lodge 3 Belgrave Crescent, Scarborough, North Yorkshire YO11 1UB Tel: 01723 362361 OP

roCkfield reSidentiAl 22–24 New Queen Street, Scarborough, North Yorkshire YO12 7HJ Tel: 01723 361019 MH YA

roSefern reSidentiAl home 2 Seamer Road, Scarborough, North Yorkshire YO12 4DT Tel: 01723 378431 LDA

roUndStone CAre reSidentiAl home 18–19 Brooklands, Filey, North Yorkshire YO14 9BA Tel: 01723 513335 OP D

SABre CoUrt 4 Lonsdale Road, South Cliff, Scarborough, North Yorkshire YO11 2QY Tel: 01723 361256 MH

SCArBoroUgh hAll And lodge CAre home Mount View Avenue, Off Seamer Road, Scarborough, North Yorkshire YO12 4EQ Tel: 01723 381594 Advert page 40 OP D PD

Silver BirCheS Station Avenue, Filey, North Yorkshire YO14 9AH Tel: 01723 513563 OP

St CeCiliA’S 19–21 Stepney Road, Scarborough, North Yorkshire YO12 5BN Tel: 01723 503111 OP D

StAkeSBY roAd 89 Stakesby Road, Whitby, North Yorkshire YO21 1JF Tel: 01947 602452 PD LDA

whitBY SCheme, the 14–15 Crescent Avenue and 2–5 North Promenade, Whitby, North Yorkshire YO21 3JX Tel: 01947 821722 LDA MH YA

Scarborough

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Scarborough care homes with nursing continued

dUnollie nUrSing home 31 Filey Road, Scarborough, North Yorkshire YO11 2TP Tel: 01723 372836 OP D PD

green pArk nUrSing home 15 Prince of Wales Terrace, Scarborough, North Yorkshire YO11 2AL Tel: 01723 365770 OP

hAwkeSgArth lodge Station Road, Hawsker, Whitby, North Yorkshire YO22 4LB Tel: 01947 605628 OP D

oAklAnd nUrSing home White Point Road, Whitby, North Yorkshire YO21 3JR Tel: 01947 602400 OP

pinfold lodge nUrSing home 6 Sheep Dyke Lane, Hunmanby, North Yorkshire YO14 0PS Tel: 01723 891069 OP D PD

QUeen mArgAret’S CAre 19 Filey Road, Scarborough, North Yorkshire YO11 2SE Tel: 01723 353884 OP D PD LDA SI

rAmBlA nUrSing home 374 Scalby Road, Scarborough, North Yorkshire YO12 6ED Tel: 01723 500136 OP

St BernAdette’S nUrSing home 25–27 Trinity Road, Scarborough, North Yorkshire YO11 2TD Tel: 01723 366522 OP

St helen’S 41 Victoria Avenue, Scarborough, North Yorkshire YO11 2QS Tel: 01723 372763 Advert page 4 & below OP D MH

treetopS nUrSing home 12 Ryndleside, Scarborough, North Yorkshire YO12 6AD Tel: 01723 372729 D MH

woodlAndS nUrSing home 8–14 Primrose Valley Road, Filey, North Yorkshire YO14 9QR Tel: 01723 513545 Advert below OP

St Helen’s 41 Avenue Victoria, Scarborough

01723 372763

Specialising in Nursing Dementia and Mental Health Disorders with respect and dignity.

Offering the Highest Standards of Nursing Care and Choice to our Residents

Beechwood Nursing Home is approximately 15 minutes walk from the lovely sea front in Scarborough. The home is a well established building which has 34 beds over 3 floors. The home provides long term, short term or respite care and will also accept day care. All staff are trained to meet CQC compliances.

Beechwood NursiNg home41- 43 esplanade road, scarborough Yo11 2AT


We offer Residential, EMI and Nursing Care in one of our homes on the lovely East Yorkshire coastlineWoodlands FileyThe Willows Burton FlemingRosegarth BridlingtonMeadowfield Lodge BridlingtonSummer Court Hornsea

Hexon LiMiTed77 Cardigan Road, Bridlington, east Yorkshire Yo15 3JU

Telephone: 01262 673432 www.sabrinahealthcare.co.uk



Service User Bands


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Area care homesSelby district

ABBeY leA CAre home York Road, Barlby, Selby, North Yorkshire YO8 5JP Tel: 01757 213811 OP D

ABBeY lodge CAre home 10 Leeds Road, Selby, North Yorkshire YO8 4HX Tel: 01757 703339 OP D

CArentAn hoUSe Brook Street, Selby, North Yorkshire YO8 4AU Tel: 01757 702815 OP

firth hoUSe 18 Firth Mews, Millgate, Selby, North Yorkshire YO8 3FZ Tel: 01757 213546 OP D

hAmBleton CoUrt reSidentiAl home 19–21 Station Road, Hambleton, Selby, North Yorkshire YO8 9HS Tel: 01757 228117 OP

heAthCoteS Whitley Farm Cottages, Doncaster Road, Whitley Bridge, North Yorkshire DN14 0HZ Tel: 01977 663476 PD LDA MH SI YA

hilltop mAnor CAre home limited 15 Finkle Hill, Sherburn-in-Elmet, Leeds, West Yorkshire LS25 6EB Tel: 01977 683898 Advert page 70 OP D PD MH SI

linwood CoUrt Hurrell Lane, Thornton le Dale, Pickering, North Yorkshire YO18 7QR Tel: 01751 474108 OP YA AD

lodge, the Landing Lane, Hemingbrough, Selby, North Yorkshire YO8 6RA Tel: 07761 988188 LDA YA

Selby care homes


meAdow lodge Broach Lane, Kellington, Nr Goole, East Riding of Yorkshire DN14 0ND Tel: 01977 662899 OP D

orChArd, the Garman Carr Lane, Wistow, Selby, North Yorkshire YO8 3UW Tel: 01757 268646 LDA

pennYghAel reSidentiAl home Westbourne Grove, Selby, North Yorkshire YO8 9DG Tel: 01757 210204 OP D

preCeptorY lodge Temple Hirst, Selby, North Yorkshire YO8 8QN Tel: 01757 270095 LDA YA

North Yorkshire

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Selby care homes continued

Selby care homes with nursing

deniSon hoUSe nUrSing home Denison Road, Selby, North Yorkshire YO8 8DA Tel: 01757 703884 OP

grAnge, the 28 Leeds Road, Selby, North Yorkshire YO8 4HX Tel: 01757 210221 OP D PD

highfield CAre home Advert outside back coverScarthingwell Park, Barkston Ash, Tadcaster, North Yorkshire LS24 9PG Tel: 01937 862952 OP PD YA

lAke And orChArd CAre Centre Kelfield, York, North Yorkshire YO19 6RE Tel: 01757 248627 OP D PD

mAnSion hoUSe 164 Main Road, Drax, Selby, North Yorkshire YO8 8NJ Tel: 01757 618659 OP D PD

tUdor hoUSe 12 Leeds Road, Selby, North Yorkshire YO8 4HX Tel: 01757 701922 OP D PD

riCCAll hoUSe CAre home 78 Main Street, Riccall, York, North Yorkshire YO19 6QD Tel: 01757 248586 OP D

temple mAnor CAre home Temple Hirst, Selby, North Yorkshire YO8 8QN Tel: 01757 270377 OP D

weStwood CAre home 21 Doncaster Road, Selby, North Yorkshire YO8 9BT Tel: 01757 709901 OP D

For most of our lives we enjoy the security, privacy, independence and the comfort that comes from living in our own homes.

Here at Hilltop Manor we specialise in residential dementia care in designed accommodation offering care, privacy, independance and security.

Our staff are our greatest asset, we have a dedicated qualified team who’s commitment is to ensure that the residents’ wellbeing and comfort is top priority.

15 Finkle Hill, Sherburn-in-Elmet, Leeds, West Yorkshire LS25 6EB Tel: 01977 683898 Fax: 01977 685567 Email: [email protected]

Hilltop Manor

If you are looking for information and advice about

care and support, The publishers of this Directory have a new website which lets you search for the care you want in your local area.

• it provides a fully searchable facility for care homes, home care, supported living (learning disability only) and housing with care • Regularly updated data from CQC• Up to date information on important topics such as paying for care, care options and further help and advice• information on how to contact our Advice line (see page 35)• You have the option to save your search results and return to them at a later date • View electronic versions of our Directories

Start your search today: www.carechoices.co.uk

our website can help you.

Index

71

Advertisers are in bold


Care Choices 22, 35 , 52, 58, 64, 70

Care UK 61

Care UK (Bradford & Leeds Branch) 21

Carefound 21

CareFree 21

Caremark (Harrogate) 21

Carentan House 69

Carewatch Ryedale 21

Carewatch Scarborough and Selby 21

Carleton Court Residential Home Limited 52

Caxton Lodge 56

Cherry Garth 55

Church Avenue, 12 – Henshaws Society for Blind People 56

Claro Road, 34 – Disability Action Yorkshire 56

Clova House Care Home 56

Coach House Nursing Home, The 59

Coach House Residential Home, The 52

Coastal Carers 21

Comfy Care Homes 66

Continued Care from Oakville Limited 21

Cornerways Residential Home 56

Countrywide Care Homes 59

Cragmere – UBU 52

Craven House Oakdene 52

Craven Nursing Home Limited 53

Crayke House 21

Creative Support – Whitby Service 23

Crescent, The – St Anne’s Community Services 56

Crest Residential Home, The 56

Crossroads Care – Harrogate, Craven and York 23

Crystal Court 59

BBarchester Healthcare

Outside back cover

Barclay House Residential Care Home 64

Bay Tree Residential Home for the Elderly, The 64

Beanlands Nursing Home 53

Bedale Grange Care Home 55

Beechwood Care Home 55

Beechwood Nursing Home 67

Beechwood Place Nursing Home 63

Beechwood Residential Care Home 64

Bell Vue Mills 21

Belmont House Care Home 59

Benkhill Lodge 61

Berwick Grange 59

Bethany House 56

Bilton Hall Nursing Home 59

Bluebird Care (Harrogate) 21

Body and Soul Assistance 21

Boroughbridge Manor and Lodge Care Home 56

Boroughbridge Road – St Anne’s Community Services 56

Borrage House 56

Botton Village Domiciliary Care Group 21

Brackenley 56

Braeburn House 64

Brentwood Lodge 61

Briar Dene Retirement Home 64

Briardene (Apple Home Care) 21, 56

CCaedmon House 64

Care For All 21

AA to Z Comprehensive

Community Carers 21

Abbey Care Village – Lifestyle (Abbey Care) Limited 61, 62

Abbey Lea Care Home 69

Abbey Lodge Care Home – Selby 69

Abbey Residential Home, The 62

Access to Independence 21

Ackworth House Nursing Home 67

Advantage Healthcare 21

Agincare 22

Aire House 56

Alba Rose 62

Alderson Road, 12 – UBU 56

Alexander Court Care Home 56, 59

Allied Healthcare 21

Alne Hall – Care Home with Nursing 55

Anley Hall Nursing Home 53

Apley Grange 59

Apple Home Care 20

Arden House Residential Home 62

Ark House 64

Ashfield (Malton) – North Yorkshire County Council 62

Ashfield (Skipton) – North Yorkshire County Council 52

Ashfield Court Nursing Home 59

Ashurst Residential and Care Home 64

Asquith Homecare 21

Avalon Group 21

Avenue 1, The – Henshaws Society for Blind People 56

Avery Healthcare 30, 40

Avon Lodge 56

Avon Lodge Annex 21

72

Advertisers are in bold


Firth House 69

Fisher Partnership 48

Franklin Homes Domiciliary Care Agency 23

Four Seasons Health Care 36

GGables, The 57

Gatehouse, The 57

George Edward Smart Homes 65

Gills Top 53

Gladstone Care Limited – 54 Gladstone Street 23

Gladstone House 65

Glencoe Care Home 65

Granby at Home 23

Granby Court 57

Granby Court Extended Care Unit 59

Granby Lodge 57

Granby Rose SDU 59

Grange, The 70

Grayling 62

Easby Healthcare 23

East Park Road, 2 – Henshaws Society for Blind People 57

Eden House 64

Eldercare 23

Ellershaw House Limited 57

Elsinor Residential Home 65

Emmaus House 57

Esk Hall Care Home 65

Esk Moors Lodge 23

Esteem Homecare Services 23

Evergreen Residential Home 65

Everley Residential Care Home, The 65

FFell Close 65

Fieldhead – St Anne’s Community Services 57

First Call Community System T/A SureCare Scarborough 23

First to Care 23

DDaleholme – St Anne’s

Community Services 52

Dales Care Home, The 53

Dales Community Care 23

Deeper Care Solutions Ltd 23

Denison House Nursing Home 70

Derwent Cottages 64

Disability Action Yorkshire 23

Domiciliary Care (East) 23

Domiciliary Care (West) 23

Doublegates Green, 47 – United Response 56

Duchy Avenue,13 – UBU 56

Duke Street 23

Dulverton House 64

Dunollie Nursing Home 68

EEagle View Care Home 64

Index continued

Northallerton Market Town

73

Index continued Advertisers are in bold


Green Park Nursing Home 68

Greenacres – St Anne’s Community Services 57

Greenfield Court HNHA (Harrogate Neighbours Housing Association) 23

Greenwell House Care Home 55Grosvenor Hall 65

Grosvenor House 59

Guardian Care & Support Ltd 23

HHall Residential Home, The 62Hambleton & Richmondshire

Branch (Domiciliary Care Services) (North Yorkshire County Council) 23

Hambleton Court Residential Home 69

Hambleton Grange 54Hamilton Care 4, 66, 68Hampden House 59

Harewood House 65

Harlow Moor Drive, 43 – UBU 57Harrogate & Craven Branch

(Domiciliary Care Services) (North Yorkshire County Council) 23

Harrogate Care at Home 23

Harrogate Home Support – Henshaws Society for Blind People 23

Harrogate Homecare Limited 25Hawkesgarth Lodge 68

Hazelgarth Lodge Residential Care Home 65

Heath Lodge 57

Heathcotes 69

Helping Hands HCS Limited 25Helping Hands of Harrogate Ltd 21

Hennessy Fletcher Supporting People in North Yorkshire 25

Herriot Hospice Homecare 25

Hexon Limited 68

High Street, 80 – North Yorkshire County Council 57

Highfield Care Home 70

Highgate Park, 4 – United Response 57

Hillcrest Care Home 61

Hilltop Manor Care Home Limited 69

Hollins Hall 25

Holt Retirement Home, The 65

Home Instead Senior Care 25

Hookstone Chase, 66 – Henshaws Society for Blind People 57

Hudson Street 65

Hyde Park House 57

Hylands Retirement Home, The 65

IIdeal Care Homes 54

Independent Home Living (Harrogate) 25

Infirmary, The 65

Ingleborough Nursing Home 53

IntegraCare (Supported Living) 25

Isabella Court 62

JJenkin Lodge – St Anne’s

Community Services 53

Jubilee Lodge 53

KKings Road, 61 – Henshaws

Society for Blind People 57

Kingswood Rest Home 65

Knaresborough Two Group 57

LLake and Orchard Care Centre 70

Larchfield Manor 57

Larpool Lane 65

Lawns Nursing Home, The 59

Leeds Road, 66 – Foresight Residential Limited 57

Leeming Bar Grange Care Home 55

Leeming Garth 55

Lifestyle (Abbey Care) Limited – Gwendolyn House 25

Linwood Court 69

Lister House 59

Lodge, The (Scarborough) 65

Lodge, The (Selby) 25, 69

Long Meadow Care Home 59

MManor Road, 14 –

United Response 57

Mansion House 70

Maple Lodge Care Home 61, 62

Maria Mallaband Care Group 60

Marina Lodge 65

Mary Fisher House 57

Mayfair Residential Home 65

Meadow Lodge 69

Meadow Lodge Home Care Services 25

Mears Care – Whitby 25

MHA Group 34

Milestone House 66

Millings, The 55

Milton House Nursing and Residential Home 53

Moorview House 25, 66


74

Morris Grange Care Home 62

Mount Vale Care Home 55

Muston Road, 70 66

NNational Autistic Society 25

Neville House 53

New Century Care 6

New Concept Care 25

Newhaven – St Anne’s Community Services 57

Nightingale Hall Nursing Home 62

Norfolk Road, 28 – St Anne’s Community Services 58

Normanby House 66

North Yorkshire Care 25

Northallerton on the Spot Homecare 25

Norwood House 66

Nydsley Residential Home 58

OOak Trees Care Home 55

Oakland Nursing Home 68

Oaklands Care Home 59

Oakville Park Nursing and Residential Home 59

Old School, The 25

Omega Oak Barn 63

On The Spot Homecare Services 25

Orchard, The 69

Otley Road, 14 – Foresight Residential Limited 58

PParamount Care

(Richmond, Catterick) 25

Park Road, 9 – Foresight Residential Limited 58

Park View, 61 66

Peasholm Court Care Home 67

Pennyghael Residential Home 69

Peregrine House 67

Phylward House 58

Pines Care Home, The 59

Pinfold Lodge Nursing Home 68

Plaxton Court Domiciliary Care Agency 25

Preceptory Lodge 69

Priceholme 67

Prospect House Care Home (Scarborough) 67

Prospect House Care Home (York) 63

Prospect House Community Care 25

Providence Court 25

QQueen Margaret’s Care 25, 68

RRainbow Lodge 67

Rambla Nursing Home 68

Ravensworth Lodge 67

Red House, The – St Anne’s Community Services 53

Ribble Care Limited 25

Riccall Carers Limited 27

Riccall House Care Home 70

Ripon and District Homecare 27

Rivermead Care Home 63

Riverside Court 59

RNIB Tate House 58

Robert Street, 12 – Henshaws Society for Blind People 58

Rockfield Residential 67

Rockingham House 63

Rosedale Nursing Home & Lodge 62

Rosefern Residential Home 67

Roundstone Care Residential Home 67

Rowen Home Support Services 27

Royal British Legion 60

Royal Mencap Society – 1 Conroy Close 55

Royal Mencap Society – 2 Conroy Close 55

Royd Hill Nursing Home 53

Ryedale Homecare 27

Ryedale House 27

Ryedale Special Families 27

SSabre Court 67

Sabrina Health Care 68

Sandhill Close, 13 – Henshaws Society for Blind People 58

Scarborough & District Mencap 27

Scarborough Care Services Limited 27

Scarborough Hall and Lodge Care Home 67

Scarborough, Whitby & Ryedale Branch (Domiciliary Care Services) (North Yorkshire County Council) 27

Second 2 None Mobile Carers Limited 27

Selby & District Branch (Domiciliary Care Services) (North Yorkshire County Council) 27

Selby Domiciliary Care Agency 27

Sharow View 27

Shieling, The 58


75



VValley Road – Resource Centre 55

WWarwick Nursing Home 60

Wellington House 63

Westfield House Care Home 60

Westwood Care Home 70

Whitby Road, 5 – North Yorkshire County Council 63

Whitby Scheme, The 67

White Rose House (North Yorkshire County Council) 27

Wintofts Residential Home 63

Woodfield House 58

Woodlands Nursing Home 68

Woodside 63

YYour Life (Northallerton) 27

TTancred Hall Nursing Centre 60

Temple Manor Care Home 70

The Terrace 61

Thirsk Community Care Association 27

Thistle Hill Care Home 60

Thornton Hill 53

Threshfield Court Care Centre 53

Threshfield Court DCA 27

Time Together 27

Town & Country Care Services 27

Town Close 27

Townend Close 53

Tree Tops, The 27

Treetops Nursing Home 68

Tudor House 70

UUBU (North Yorkshire Area) 27

United Response (Leeds – Harrogate DCA) 27

Silver Birches 67

Skell Lodge Residential Home 58

Southlands Nursing and Residential Home 60

Southwoods Nursing Home 55

Sowerby House 55

Spring Cottage 63

Spring Mount, 8 – Henshaws Society for Blind People 58

Spring Mount, 16 – Henshaws Society for Blind People 58

Springfield Garth 58

St Bernadette’s Nursing Home 68

St Catherine’s Care Home 55

St Cecilia’s 67

St Helen’s 68

St Johns House 58

St Margaret’s Homecare 27

Stakesby Road 67

Station View 58

Sunningdale House 58

Sutton Hall and Lodge 53

Sycamore Hall (Layburn) 27

Sycamore Hall Care Home 60

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-909048-42-3 Printed in England.

Ref. No: 4001/NYorks2/0413. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from North Yorkshire County Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey.

Group Sales Manager: David Werthmann. Editor: Alistair Robertson.

Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy.

Senior Sales Executives: Elaine Bartlett, Debbie Feetham, Emeka Johnson, Kim Keefe. Sales Executive: Simon Wheeler.

Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

Why not call us or drop in fora chat over a cup of tea?

www.barchester.com

Choosing theright care homefor Mum was made easier.

T hank you, Barchester !

• Nursing Care • Residential Care • Dementia Care • Respite Care

From the moment my mother and I first visited her Barchester

home, we knew we had found somewhere pretty special. Elegant

surroundings, delicious food and beautiful gardens were made even

more appealing by the presence of like-minded residents with whom

she can socialise and enjoy activities. For my part, knowing that

she’s safe in the care of such a dedicated and compassionate team

gives me great peace of mind. And for that I’m extremely grateful.

Highfield Care Home | Tel: 01937 862 952Barkston Ash, Tadcaster, North Yorkshire, LS24 9PG

Stamford Bridge Beaumont Care Home | Tel: 01759 401 165Stamford Bridge, Yorkshire, YO41 1AJ

Mount Vale Care Home | Tel: 01609 801 353Northallerton, Yorkshire, DL7 8UE

Meadowbeck Care Home | Tel: 01904 569 037Osbaldwick, North Yorkshire, YO10 3SJ

The Dales Care Home | Tel: 01745 274 222Draughton, Skipton, Yorkshire, BD23 6DU

Mulberry Court Care Home | Tel: 01904 569 036York, Yorkshire, YO30 5PD

Thistle Hill Care Centre | Tel: 01423 581 197Knaresborough, North Yorkshire, HG5 8LS

Rivermead Care Home | Tel: 01653 472 201Norton Malton, North Yorkshire, YO17 8AA

Threshfield Court Care Centre | Tel: 01756 611 572Threshfield, Skipton, Yorkshire, BD23 5ET

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Documents

North Yorkshire Care Services Directory 2013/14