MX250 V3.0 Call Recording, MX250 V3.0 Call Recording, Archive and Archive ViewerArchive and Archive Viewer

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MX250 Version 3.0 ArchiveMX250 Version 3.0 Archive

• Previous versions of Archive only archived IM’s• Version 3 adds:

– Fax

– Call recordings

– Voicemail

• Version 3.0 also introduces an ‘Archive Viewer’

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ConfigurationConfiguration

•Method of configuration remains the same – there are just more options to check!

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Configuration cont…Configuration cont…

• From the MX’s Web screen – download the Archive software, install it on a Windows server and point it to the MX. Create a folder on the server for the archive, then start the service.

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Configuring full time and on demand call recordingConfiguring full time and on demand call recording

• This is done at the profile level for each user

• Call recordings on demand will appear in the users Call recording inbox as usual and will be archived.

• Automatic Call recordings will get archived and can be retrieved from the viewer in MXIE

• Set the rights for the profile

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Call Recording AccessCall Recording Access

• Setting up Call recording Access effectively sets up the user as an administrator laying out privileges as the options are checked

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Archiving APIArchiving API

• There is currently no API available for the Archiving of call recordings.

• This is planned for a future release

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Configuring Call recording….Configuring Call recording….

• Assign the users to the appropriate call recording profiles

• Note: no call recording capacities have changed on the MX in 3.0

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Automatic Call recordingsAutomatic Call recordings

• Automatic call recordings can be viewed and or manipulated from MXIE depending on the rights assigned to the user form the profile.

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Call Recording And ArchiverCall Recording And Archiver

• Full time call recording does not require the Archiver to operate!

• The MX has 10Gb of disk space reserved for full time call recording.

• This equates to 720 hours of single session call recording or 12 hours using all 60 sessions.

• After this the oldest recording will be overwritten first.

• The only way to then keep the recordings is to do REGULAR backups of the system.

• The ability to search / query recordings is then essentially lost! ……. So try to sell them together!!!

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Archive ViewerArchive Viewer

• Install the Archive Access viewer in a windows machine from the web screen of the MX

• Once the application is installed, point it at the archive server and enter the archivers password

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Query builderQuery builder

• A simple intuitive interface to help you find what you are looking for

• Builds the rules for you in a similar manner that Notification works in MXIE.

• Once you build the Query – click on Execute…..

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Query ResultsQuery Results

• Upon Execution the results will be displayed in a new window.

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Call recording AnalysisCall recording Analysis

• Clicking on a call recording will provide the ability to playback the recording as well as provide all call details…. Time, date, Caller ID’s etc

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IM, VM and Fax analysisIM, VM and Fax analysis

• IM’s, VM’s and faxes are all presented in the same manor as Call recordings on the previous screen.

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SearchingSearching

• This is an alternative to building a query! All search results will be displayed in a new window…..

• All results can be exported on demand.