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Metropolitan Washington Airports Authority PROCUREMENT AND CONTRACTS DEPT. AMENDMENT OF SOLICITATION PAGE 1 Metropolitan Washington Airports Authority Procurement and Contracts Dept., MA-29-IAD Washington Dulles International Airport 45025 Aviation Drive, Suite 240 Dulles, VA 20166 1A. AMENDMENT OF SOLICITATION NO. 1B. DATED IFB-18-33174 February 19, 2019 2A. AMENDMENT NO. 2B. EFFECTIVE DATE Five (005) April 9, 2019 The solicitation identified in Block 1A is amended as set forth in Block 3. Hour and date specified for receipt of offers is extended, is not extended. Offerors must acknowledge receipt of this amendment prior to the hour and dated specified in the solicitation or as amended, by one of the following methods: (a) by completing Block 4 and returning copy of the amendment; (b) by acknowledging receipt of this amendment on the Solicitation Offer and Award Sheet, Block 13. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. 3. DESCRIPTION OF AMENDMENT IFB-18-33174 entitled “Indoor Navigation System” is hereby amended as follows: A. Deadline for bid submission is hereby extended to 2:00 PM, April 18, 2019. Location remains the same. B. Attachment 01 – Statement of Work is hereby replaced in its entirety by Attachment 01 – Statement of Work, Amendment 05 (Attached). Appendices are available through the secure site following the process prescribed under Amendment 01. Note that coverage of garage areas at both airports has been removed. C. Attachment 02 – Requirements Compliance Checklist, is hereby replaced in its entirety by Requirements Compliance Checklist, Revised – Amendment 05 (Attached). D. All other provisions under this IFB remain unchanged. Except as provided herein, all terms and conditions of the document referenced in Block 1A, as heretofore changed, remain unchanged and in full force and effect. 4A. NAME AND TITLE OF OFFEROR 4B. SIGNATURE 4C. DATE MWAA Form PR-06 (Rev. 3/2017)

Metropolitan Washington Airports Authority PROCUREMENT AND … · 2019-04-09 · METROPOLITAN WASHINGTON AIRPORTS AUTHORITY IFB-18-33174 ATTACHMENT 01 STATEMENT OF WORK AMENDMENT

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Page 1: Metropolitan Washington Airports Authority PROCUREMENT AND … · 2019-04-09 · METROPOLITAN WASHINGTON AIRPORTS AUTHORITY IFB-18-33174 ATTACHMENT 01 STATEMENT OF WORK AMENDMENT

Metropolitan Washington Airports Authority PROCUREMENT AND CONTRACTS DEPT.AMENDMENT OF SOLICITATION

PAGE 1

Metropolitan Washington Airports Authority Procurement and Contracts Dept., MA-29-IAD Washington Dulles International Airport 45025 Aviation Drive, Suite 240 Dulles, VA 20166

1A. AMENDMENT OF SOLICITATION NO. 1B. DATED

IFB-18-33174 February 19, 20192A. AMENDMENT NO. 2B. EFFECTIVE DATE

Five (005) April 9, 2019The solicitation identified in Block 1A is amended as set forth in Block 3. Hour and date specified for receipt of offers is extended,

is not extended. Offerors must acknowledge receipt of this amendment prior to the hour and dated specified in the solicitation or as amended, by one of the following methods: (a) by completing Block 4 and returning copy of the amendment; (b) by acknowledging receipt of this amendment on the Solicitation Offer and Award Sheet, Block 13. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. 3. DESCRIPTION OF AMENDMENT

IFB-18-33174 entitled “Indoor Navigation System” is hereby amended as follows:

A. Deadline for bid submission is hereby extended to 2:00 PM, April 18, 2019. Location remains the same.

B. Attachment 01 – Statement of Work is hereby replaced in its entirety by Attachment 01 – Statement of Work, Amendment 05 (Attached). Appendices are available through the secure site following the process prescribed under Amendment 01. Note that coverage of garage areas at both airports has been removed.

C. Attachment 02 – Requirements Compliance Checklist, is hereby replaced in its entirety by Requirements Compliance Checklist, Revised – Amendment 05 (Attached).

D. All other provisions under this IFB remain unchanged.

Except as provided herein, all terms and conditions of the document referenced in Block 1A, as heretofore changed, remain unchanged and in full force and effect. 4A. NAME AND TITLE OF OFFEROR 4B. SIGNATURE 4C. DATE

MWAA Form PR-06 (Rev. 3/2017)

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STATEMENT OF WORKAMENDMENT 05

1. IntroductionThe Metropolitan Washington Airports Authority (Airports Authority) intends to contract for an indoor navigation system designed to interface with a wayfinding mobile application (in development) at Reagan National and Washington Dulles International Airports. This indoor navigation system must be equipped with features that provide an enhanced Day of Travel experience for passengers and that will create operational efficiencies leading to improved customer services. On-going maintenance will be included in the requirements.

2. BackgroundThe Metropolitan Washington Airports Authority is a public body politic and corporate, created with the consent of the Congress of the United States by the District of Columbia Regional Airports Authority Act of 1985, as amended, and Ch. 598, Virginia Acts of Assembly of 1985, as amended. The purpose of this entity is to plan, provide and actively manage world class access to the global aviation system in a way that anticipates and serves the needs of the National Capital area.

The Authority's mission is to develop, promote, and operate safely Reagan National and Dulles International airports, continually striving to improve our efficiency, customer orientation, and the level of air service offered at National and Dulles. We will be the best managed airports in the United States. For additional background information, visit the Airports Authority’s web site at http://www.mwaa.com.

The Office of Technology is responsible for the delivery of Information Technology (IT), Telecommunications, and Radio technology services and solutions across all business units of the Airports Authority. The Airports Authority is committed to maintaining a high-level of consistent, quality service in public safety, information technology, and telecommunications for airport tenants (telecommunications only) and Airports Authority Employees. To achieve this goal, the Airports Authority established a unified Technology Service Desk (TechWORKS) to handle calls from tenants (telecom only) and employees for assistance with telephone, radio, and information technology support services.

The Airports Authority is deploying a wayfinding mobile application. The Authority is soliciting a beacon provider to integrate a tailored indoor navigation system to interface with the mobile application. This system will make it easier for passengers to navigate both airports via the use of “blue-dot” indoor maps, powered by an accurate Bluetooth Beacon transmission system. This system will also help passengers to find their way to restaurants, and to several airport services, such as time to gates, baggage claims, time through security check, and other features. This system will also provide secondary traffic pattern data to the airport to reevaluate more efficient methods of passenger service.

3. Scope The Contractor must provide an indoor navigation system utilizing Beacons on current Bluetooth Low Emission (BLE) Standard, which interfaces with a wayfinding mobile application currently in development for the Airports Authority. This includes all required activities to support the design, supply, installation, testing, and commissioning of the BLE beacon indoor navigation system with Software-as-a-Service (SaaS) beacon system support platform. Ongoing software support shall be required. The Contractor must conduct facility survey, requirements gathering tasks, and installation outside of normal business hours, from 11pm-6am.

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4. Management Requirements4.1. Work Hours

The Contractor must conduct facility survey and requirements gathering tasks outside of normal business hours (MWAA Business Hours: 6 AM – 5 PM) considering the impact to the travelling public and airport operations. MWAA escorts or contractor badging will be required. It is also expected that beacon installation will take place outside of normal business hours, specifically 11pm-6am, and may vary depending on location inside each airport.

4.2. Project ManagementThe Contractor must provide a project plan to achieve the goals outlined in the SOW. The Project plan must include the approach to execute this effort, the general process that will be utilized, resource expectations from Airports Authority staff, in addition to milestones and tasks duration estimates and reporting outputs. Specifically, within the project plan, the Contractor must provide a technical implementation plan to detail the specific technical tasks required for a Beacon solution that is compatible with the mobile application currently being developed for the Airports Authority. The plan must include the master schedule for completion of all activities within scope. The master schedule must be kept up to date as the project unfolds. (Deliverable 01)

4.3. Status reporting / Progress meetings.The Contractor must provide monthly status reports on the support provided and participate in monthly status meetings, either telephonically or in-person. (Deliverable 02)

4.4. ComplianceContractor must follow and conform to Airports Authority’s information security, change management, project management, design process, quality assurance, and release management processes.Contractor must follow Airports Authority Manuals in regard to implementation to ensure that there is no impact to Airports Authority customers and business partners.

4.4.1. Airports Authority; IT/Operations: The beacon navigation solution must comply with the Airport Authority’s Technology Standards, which are located at: https://www.mwaa.com/business/airport-business-operations-information. Also refer to attachments.

4.4.2. Security: The beacon navigation solution must comply with the Airport Authority’s Technology Security Standards, which are located at: https://www.metwashairports.com/sites/default/files/1-16-c013_saas-security-standards.pdf. Also refer to attachments.

4.4.3. SSAE-16: Contractor shall provide Statement on Standards for Attestation Engagements no. 16 (SSAE 16) independent audit report along with SOC2 and SOC3 reports for SaaS software and offered services indicating good standing.

4.4.4. Change Management: The Contractor must comply with the Airport Authority’s Change Management Policy and Procedures in regards to Installation, Testing, and Deployment of thebeacons. The Contractor must be responsible for providing technical data on patches, fixes, and releases as necessary, in compliance with Change Management Procedures. Please refer to attachments.

4.4.5. Building/Construction Engineering: Contractor must comply with the Airports Authority’s standards on Building and Construction Engineering, taking into account construction constraints on historical buildings.

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https://www.mwaa.com/business/building-codes-environmental-department4.4.5.1. Design Manual. The Beacon design must incorporate the Airports Authority design

manual requirements, which are located at: http://www.mwaa.com/business/airports-authority-design-manual

4.4.5.2. Drawings. The Airports Authority Operations Department and Maintenance & Engineering Departments for both airports (IAD/DCA) must review, confirm and approve CAD/GIS drawings, which are in conformance with the Airports Authority design manual.

4.4.5.3. Permits: The Contractor must secure the issuance of Airports Authority building permits and work permits necessary to complete the implementation of the design and physical rollout.

5. Phase I - Design5.1. Site Survey

Contractor must conduct a site survey of both airports in order to customize the Beacon indoor navigation system to DCA and IAD, observing specific architectural requirements (e.g. large columns, high ceilings, etc.). Contractor must provide a written report of the site survey. (Deliverable 03)

5.2. Design Plan: The Contractor must provide a preliminary and final Beacon design detailing the beacon installation architecture. Each drawing/technical documentation deliverable must have no less than two drafts for Airports Authority review and comment, and one final or until design approval from IAD and DCA Airports Authority Engineering and Maintenance Teams. The Contractor must gather requirements necessary to complete a preliminary design for the beacon re-architecture. Beacon system design must meet all technical and system requirements, in addition to:

5.3. Design Coverage Areas: The Beacon design must cover the entire coverage area of IAD and DCA shown in Appendix 1. For the AeroTrain portion of the design, this only includes the passenger platform for the AeroTrain, and does not include placing Beacons on the inside of the AeroTrain tunnel, or the interior cabins of AeroTrains. For graphic details of the coverage required, See Appendix 1.

5.3.1. Additional Coverage: During the duration of this contract, the Airports Authority reserves the right to extend the Beacon coverage areas via modification to the contract.

5.4. Future Growth: In all design efforts, Contractor must consider future airports growth at DCA and IAD, including any future beacon property-tagging compatibilities.

5.5. Contractor must provide Airports Authority with a design prior to installation. This design shall be reviewed by the Airports Authority for approval, with Contractor modifications. Final approval from Airports Authority must be obtained prior to site installation at DCA and IAD. (Deliverable 04)

5.5.1. CAD Drawings: Contractor must provide beacon design in Airports Authority prescribed CAD drawings with certification from a Professional Engineer (Certified by the Virginia Board of Professional Engineers), and gain approval from IAD and DCA Airports Authority Engineering and Maintenance Teams.

5.5.1.1. Each time Contractor provides a beacon design CAD Drawing to the Authority, whether draft or final, it must be certified by a Virginia Certified Professional Engineer. Until beacon design using prescribed CAD based drawing are approved by IAD and DCA Airports Authority Engineering and Maintenance Teams, they are deemed incomplete.

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5.5.2. Beacon Specs Included: CAD drawings must be released in iterations refined to include total number of beacons at each airport, beacon specifications, hardware IDs, location of beacon installation, and a narrative with method of installation, configuration and optimization.

5.6. Airport Customization: Contractor must design beacon system to adapt to DCA and IAD facility constraints on placement, structures, historic nature, overlaps, electrical interferences, transportation facilities, depth, and aesthetics.

5.7. Risk Itemization: Contractor must itemize the risks and beacon implementation constraints.5.8. Methods of Procedure:

The Contractor must describe the method(s) of installation, i.e., adhesives, hardware, etc.5.9. Supplemental Design Services: At the Authority’s discretion, the Contractor may be required to

provide supplemental design services for beacon installation architecture for new installations at either DCA or IAD, i.e. new north concourse at DCA.

5.10. Core Capabilities5.10.1. Beacon Hardware: Contractor must provide technical specifications for all Beacon hardware,

such that the system is robust, without irregular signals or weak battery life.

Minimum SpecificationsBeacons Specification

Type Bluetooth Low Energy (BLE) beacons, with enabled battery operation from 2-8 years

Range must be able to transmit within a range of 20-30m+Application Compatibility must be fully compatible with LocusLabs mobile

application currently being developed by a separate Contract Award

Apple and Android transmission

must design beacon system with Official Android Support, and Official iOS Support, with concurrently and full compatibility with mobile applications suitable for iOS and Android deployments, e.g. interoperable with iBeacon, Eddystone and AltBeacon

5.11. Bill of Materials

Contractor must provide a bill of materials to Airports Authority, including beacons, supporting hardware and software. (Deliverable 05)

5.12. Materials List: Contractor must provide a bill of materials as follows:5.12.1. Itemization: Contractor must provide an itemized list of all materials to be purchased in

the project, including beacon model, manufacturer’s part number, with all specifications and identifying characteristics.

5.12.2. Price List: Contractor must provide prices for all materials used, including manufacturer’s suggested retail or listed price, and any price discounts offered by Contractor.

5.12.3. Contractor as Supplier: Contractor must supply all beacons, supporting hardware, and software for the full functioning of the beacon indoor navigation system interfacing with the LocusLabs, Salesforce and mobile application.

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5.12.4. Authority Approval: Contractor must not proceed to installation, until Airports Authority has approved the bill of materials and acquires by choice of option.

6. Phase 2 - Installation6.1. Installation: Contractor must follow the following installation requirements:

6.1.1. Airport Installation Locations: Contractor must install the beacons at DCA, and at IAD, to enable a full indoor navigation experience. For AeroTrain installation, only the passenger platform must be covered—neither the train nor the tunnels are required. For graphic details on the coverage required, See Appendix 1.

6.1.1.1. Additional Coverage: During the duration of this contract, the Airports Authority reserves the right to extend the Beacon coverage areas via modification to the contract.

6.1.2. Installation Metrics: Contractor must provide Airports Authority with a reasonable estimate of the rate at which beacons can be installed per day, including how many beacons can be installed per hour.

6.1.3. Beacon ID List: Prior to DCA/IAD installation, all beacon and supporting hardware materials must be categorized in an inventory, labeled, and recorded with a mapped hardware ID placement location for effective operations. This shall include a summarized list of all beacons.

6.1.4. Wi-Fi Access: Contractor may utilize beacons or beacon management software that requires access to internet via the Airports Authority’s Wi-Fi networks at IAD and DCA. In the design and its narrative, Contractor should provide expected bandwidth, latency and fault tolerance needs.

6.1.5. Beacon Location: After determining a location for the beacons, Contractor must assign them physical coordinates inside the app or an external database. As-built design documents for IAD and DCA must be provided to Airports Authority after beacon installation and finalization.

6.1.6. Beacon Placement: Contractor must place beacons for maximum signal strength, with location accuracy within 1 and 2 meters of mobile app users. Beacons should also be placed near the entrances and exits of both airports.

6.1.7. Trilateration: Contractor must place the beacons in a manner to detect accurate positioning.6.1.8. Interference: Contractor must take into account attenuations in the signal dispersion within

buildings for the beacons, e.g. the corresponding characteristics in low, medium, high, and extremely high attenuation properties.

6.1.9. Filtering: Contractor must place beacons in a manner that accounts for irregularities in the transmitted signal, and effects from unwanted noise; this is to eliminate position jumping in the LocusLabs mobile application.

6.1.10. New Equipment: The Contractor must provide all new equipment only. Remanufactured or "gray market" items are not acceptable. All items must be covered by the Original Equipment Manufacturer’s (OEM) warranty and support.

6.1.11. Full Installation: Contractor must supply Airports Authority with Beacons and all necessary materials for beacon system implementation at IAD and DCA, and fully install them with the capability to access Salesforce CRM, LocusLabs, mobile application development, and their (APIs) interfaces. (Deliverable 06)

6.1.12. Beacon Security: beacons should be placed in a physically secured environment to prevent theft, tampering, and vandalizing.

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6.1.13. Collaboration with Staff: Contractor must collaborate with Airports Authority staff to install and configure rollout of beacon indoor navigation system within Airports facilities, per CAD drawing specifications.

6.1.14. Supplemental Installation Services: At the Authority’s discretion, the Contractor may be required to provide supplemental services for new installations of beacons at either DCA or IAD, i.e. new north concourse at DCA.

6.2. Beacon Calibration, Configuration, Optimization6.2.1. Calibration: Contractor must calibrate, optimize and enhance each beacon’s operating range,

performance and accuracy. This includes the proper mitigation of noise and interference with other (i.e. double count) Airport transmission devices, structural reflections/layer overlap proximity, interloping and conforming to airline and FAA compliance requirements.

6.2.2. RSSI: Contractor must properly calibrate Received Signal Strength Indicator (RSSI) when installing the Beacon system to avoid interference and to establish seamless, continuous navigation. Contractor shall provide RSSI calculations as a part of design narrative.

6.2.3. Speed: Contractor must optimize and ensure seamless beacon performance related to geolocation awareness.

6.2.4. Beacon Settings: Contractor must adjust beacon settings for optimum performance in speed and accuracy, including transmission power (in decibels) and transmission interval (in milliseconds (ms)).

6.2.5. Business Continuity/Redundancy: Beacon system shall have sufficient redundant components/backup design to enable continuous beacon signal transmission.

6.2.6. Calibration Report: Contractor must submit calibration report displaying optimum calibration of beacons.

6.3. Beacon Management6.3.1. Beacon Management: Contractor must configure beacon system dashboard with Airport

Authority administration capabilities, including user access management and device health check monitoring.

6.3.2. Emergency Messages: Contractor must configure beacon system with the capability to transmit emergency messages.

6.3.3. Process Operations: Contractor must compose runbook, knowledge base, and Standard Operating Procedures (SOPs) for effective operation of beacons.

6.3.4. Beacon Implementation: Contractor must manage and coordinate all aspects of beacon implementation, including scope, schedule, cost, risk, QA, change management, system and process documentation, physical and information security compliance, UAT and weekly status reviews.

6.3.5. Beacon Management Guide: Contractor must provide Airports Authority with a Beacon Management plan, a compilation of the documents in this section. (Deliverable 07)

6.3.6. Beacon Management Software: Contractor must coordinate with LocusLabs mobile applicationcontractor to ensure that Beacons transmit signals to software that allows for administration of beacons within the location. (E.g. signals allowing Authority to maintain, register beacons, check beacon positioning within the map, and to monitor the battery status.) The Beacon Management

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Software must have a platform to integrate new beacons and change parameters of existing beacons, and the ability to change the firmware in beacons.

6.4. Testing

6.4.1. Contractor must accommodate and support testing for the Airports Authority, and shall fix any and all functional errors and issues prior to obtaining Airports Authority’s approval to deploy.

6.4.2. System Acceptance Test Plan: The Contractor must create an Airports Authority approved Systems Acceptance Test Plan (SATP) (Deliverable 08) to cover end-to-end testing of the beacons. The test shall include but is not limited to: beacon status and performance reporting, and component failure reporting. The SATP shall contain expected pass values for each test to be evaluated. The SATP document shall have no less than two drafts for Airports Authority review and comment, and one final document to be used for the System Acceptance Test.

6.5. Training/Training Materials

Contractor must provide Airports Authority staff with proper training and training materials for the beacon system:

6.5.1. Training Details:6.5.2. Upon initial installation, the Contractor must ensure that trained Airports Authority staff members

possess the knowledge and skills to effectively operate, administer, and maintain the installed Beacon system, including the replacement of beacons.

6.5.3. The Contractor must schedule such training in coordination with Airports Authority staff.6.5.4. The Contractor must provide training and training materials.6.5.5. The Contractor must provide up to two sessions (one per airport) for up to six (6) Airports

Authority staff with a combination of instructor-led, hands-on, or small group training, as appropriate.

7. Technical Documentation7.1. The Contractor must provide all technical documentation related to the installation and operation of the

new Beacons. Documentation shall include the following:7.1.1. All technical documentation including user guides and warranty information shall be provided

upon go-live. All OEM serial numbers, model numbers, location, etc.7.1.2. Final diagrams / drawings and topology for all devices installed. The Contractor must provide

drawings depicting the location of all Beacon hardware.7.1.3. Any programming codes of installed equipment and related software, if provided. If password

protected, the Contractor must provide the initial password.7.1.4. Acceptance of such drawings will be part of overall acceptance of the Beacon system solution.

7.2. Guides: Contractor must provide technical manuals, administration manual, user guides, operating guides, configuration guides, and a troubleshooting guide during the Test and Transition Period prior to Deployment to Production. (Deliverable 09)

8. Location Data, Licenses & 3rd Party Licensing

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8.1. Location Data: The Airports Authority owns all data retrieved by the beacons. At any time, the Authority can pull/access data by beacon location, at no additional cost. Contractor must ensure the Airports Authority has a technical mechanism to retrieve location data from the Beacon Indoor Navigation System.

8.2. Location Licensing: Contractor must provide the Airports Authority with the technical ability to license location data received from beacons to third party tenants within the airports (IAD and DCA) for future commercial uses.

8.3. Software/Hardware license certificates and information must be provided subsequent to contractaward and they shall belong to Airports Authority with direct ability to manage and adjust. (Deliverable 10)

9. Cybersecurity:Contractor must implement proper cybersecurity risk mitigation techniques to prevent spoofing, piggybacking, and hijacking of Bluetooth signals. It is highly important that Contractor establish technical/organizational safeguards to identify and prevent beacon spoofing, such that spoofed beacons cannot interfere with airport and airline applications.9.1. Authorized Access Prevention: Contractor must include mechanism to detect unauthorized

authentication attempts and initiate progressively longer timeout periods between authentication attempts to help prevent brute force password attacks.

9.2. Unique Passwords: All beacons should not have the same or similar passwords.9.3. Encrypted Channel: The Contractor must ensure that all Bluetooth authentications are performed over

an encrypted channel and that passwords do not have the ability to be extracted from the physical beacon.

9.4. Update Mechanism: Contractor must outfit beacons with capability for timely security notifications and firmware updates to the beacons themselves, to patch discovered security flaws.

10. Indoor AnalyticsContractor must ensure that Beacons transmit data that can be used for indoor analytical functions, such as visuals of detected devices within floor plans and real-time monitoring of motion profiles.

10.1. Traffic Monitoring Capability: Contractor must ensure that beacons can monitor traveler traffic within the DCA and IAD airports.

10.2. Wayfinding/Indoor Navigation: Beacons must be able to coordinate with SDK to direct passengers throughout the airport and to indoor destinations throughout the airport. Beacons must coordinate with mobile application with the ability to navigate key airport characteristics: parking spaces, public transport stops/connections to airport, check-in counters, security checkpoints, gates, restrooms, ATMs, lounges, businesses, and car rental agencies.

10.3. Indoor Maps: Beacons must be able to coordinate with mobile application to allow passengers to view a digital indoor map on their device in order to navigate the airports.

10.4. Customer Relationship Management: Beacons shall be able to collaborate with mobile application to provide interactive proximity marketing, which can authenticate the presence of visitors (welcome messages), send contextual notifications, and display proximity-based content, such as sending coupons for nearby shopping stores.

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10.5. Time-and Location-Related Analysis: Contractor must ensure that Beacons collaborate with mobile application to provide measures of streams of visitors at different times and locations, the average duration of a visitor’s day, and waiting times.

10.6. Historical Data: The Beacons must provide indoor analytics of historical data sets, which allow for the development of optimized strategies by looking at visitor numbers and visitor flows.

10.7. User Datasets: Beacons must be able to collaborate with mobile application to gather profile data from users, and see correlation between visitor visits to different shops and derive preferences on basis of movement and user profiles. These attributes can be passed onto the smartphone or device, by age range, income structure, or product segment.

11. Maintenance and Support11.1. Maintenance Check

11.1.1. The Contractor must provide a complete monthly Beacon system check. Such check will encompass all necessary testing, evaluation, and tuning to ensure systems are operating within required OEM performance tolerances. This check can be performed remotely via the beacon management software.

11.1.2. The schedule shall be coordinated with the COTR for each contract year.11.2. Beacon Maintenance/Software Support

11.2.1. Beacon Specs Included: Contractor must provide all CAD drawings to Airports Authority, released in iterations refined with beacon specifications, hardware IDs, and their location of installation.

11.2.2. Root Cause Analysis (RCA): Contractor must perform RCA in case of all unintended beacon system outages and take future preventative action from happening with a Capability Maturity Model (CMMi) approach.

1.1.1. Spares: Contractor must provide spare beacons (within the range of 2-3% of total beacons) with proper installation materials to support installation of single beacons in the case of beacon hardware failure or dislocation.

1.1.2. SLAs: Contractor must provide software support and maintenance service throughout the life of the Beacons.

1.1.3. Beacon Maintenance Plan: Contractor must submit a written maintenance plan for the beacon system, containing specifications addressing what beacons need. (Deliverable 11)

12. Supplemental Services12.1. Additional design and installation services noted in 5.7 and 6.1.11 above.

13. LaborContractor must provide a Project Manager to ensure the efficient management of the design and installation of beacons, on a half-time basis. The project manager shall manage two beacon engineers/installation technicians on the project.

13.1. Labor Categories

13.1.1. Project Manager

PM must Possess understanding of Bluetooth Beacon (BLE) platform, wayfinding mobile applications, and successful installation metrics. Conducts planning, coordination, and tracking

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of beacon design/installation projects and tasks; assesses customer requirements and advises on appropriate solutions; identifies technology solutions and conducts assessment of fit; plans, develops schedules, conforms to Airports Authority processes, assesses risks, tracks progress, develops dashboards, coordinates resources; manages solution vendor/beacon engineer tasks; reports on project progress, operation and compliance status. Provides analysis and consultation and supports development of appropriate supporting infrastructure and all integration issues. Eight (8) or more years of relevant experience.

13.1.2. Beacon Engineer/Installation Technician

The BE must have prior experience with Bluetooth beacon (BLE) installation in large projects. Performs client technology assessment to determine functional requirements. Inspects customer site and proposed operational space to determine suitability for installation. In-depth knowledge about indoor navigation, wayfinding, iOS and Android mobile application interfaces. Strong technical expertise in all phases of beacon installation and management. Develops preliminary and final system diagrams, and required system documentation. Tests completed systems to verify that project meets original design criteria. Five (5) or more years of relevant experience.

14. Deliverables14.1. Table 1-1 – Contract Deliverables

# Identification/Descriptions

Formats # of copies

Schedule for deliverables

Approval process

Drafts Finals1 Project Plan (with

agreed upon priorities and schedule), including Implementation Plan

MS Project, MS PPT. MS Word

7 days after award

14 days after award

COTR – 5 days for review, otherwise considered approved

2 Status Reports MS Word 2010 or later, PDF

3 14 days after award

30 days after award; monthly thereafter

COTR – 5 days for review, otherwise considered approved

3 Site Survey Report MS Word 2010 or later, PDF

3 7 days after award

14 days after award

COTR – 5 days for review, otherwise considered approved

4 Beacon Design, in Airports Authority prescribed CAD formats

MS Word 2010 or later, PDF

3 2weeks after award (2drafts prior to final draft)

4 weeks after award

COTR – 5 days forreview, otherwise considered approved

5 Bill of Materials MS Word 2010 or

3 3weeks

4 weeks after

COTR – 5 days for review, otherwise

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METROPOLITAN WASHINGTON AIRPORTS AUTHORITY IFB-18-33174

ATTACHMENT 01 STATEMENT OF WORK AMENDMENT 05 - PAGE 11

later, PDF after award

award considered approved

6 Fully Implemented Beacon System

MS Word 2010 or later, PDF

3 3months after award

3-4months after award

COTR – 5 days for review, otherwise considered approved

7 Beacon Management Guide: Runbook, knowledge base, SOPs

MS Word 2010 or later, PDF

3 3months after award

3-4months after award

COTR – 5 days for review, otherwise considered approved

8 System Acceptance Test Plan

MS Word 2010 or later, PDF

3 3months after award

3-4months after award

COTR – 5 days for review, otherwise considered approved

9 Guides: Manufacturer Technical Documentation, Technical manuals,Administration Manual, User Guides, Operating Guides, Configuration Guides, Troubleshooting Guide

MS Word 2010 or later, PDF

3 3months after award

3-4months after award

COTR – 5 days for review, otherwise considered approved

10 Licenses MS Word 2010 or later, PDF

3 3months after award

3-4months after award

COTR – 5 days for review, otherwise considered approved

11 Maintenance Plan MS Word 2010 or later, PDF

3 3months after award

3-4months after award

COTR – 5 days for review, otherwise consideredapproved

15. Appendices (Provided via Secure Site)

15.1. Appendix 1a – Coverage Areas

15.2. Appendix 1b – DCA and IAD Gates

15.3. Appendix 2 – Chromebox Locations and Specifications

15.4. Appendix 3a – IAD Wi-Fi As-Built Drawings

15.5. Appendix 3b – DCA Wi-Fi As-Built Drawings

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REQUIREMENT COMPLIANCE CHECKLISTIFB-18-33174

REVISED- AMENDMENT 05

Name of Contractor:

Date:

Signature:

By checking the respective boxes below, the bidder certifies that it meets or exceeds all of the requirements as outlined in the Statement of Work (SOW).

No. YES NO Requirement

1

Required Submission: Preliminary Design – Contractor must provide a preliminary design of the Beacon System for DCA/IAD for all levels of Concourse B at Washington Dulles International Airport and Terminal B at Reagan National Airport(See Appendix A & B below). The drawings for both airports are provided with the posted solicitation. Only a CAD drawing will meet the requirement for this preliminary design. The Preliminary Design must include a Beacon Design Narrative (not to exceed 5 pages) describing: a) placement, configuration, and locations of the beacons on CAD maps; b) a narrative of the basis for the beacon design with the deployment approach;and c) the complete technical specifications (including beacon model, brand name, and type of beacons used, beacon signal range, and RSSI to avoid interference and to establish seamless, continuous navigation) with rationales.

2The Bidder is able to provide evidence of having successfully installed and maintained Beacon Systems, similar in size and scope, in three (3) commercial venues within the past three (3) years.

3 The Bidder is able to provide a Beacon system at both airports as described in the SOW.

4The Bidder’s solution provides Software-as-a-Service (SaaS) administrative software that enables the Authority to monitor beacon health, battery life, analytics and to perform other capabilities contained in the SOW.

5The Bidder’s solution has effective software capabilities to integrate with LocusLabs wayfinding navigation maps and mobile application for traveler navigation in IAD and DCA.

6 The Bidder’s solution has effective software capabilities to integrate with Salesforce for proximity marketing and customer relationship management (CRM) capabilities.

7 The Bidder’s solution provides the capability to send emergency messages.

8The Bidder’s solution provides the capability for indoor analytics, including historical data, data retrieval, time-and-location related analysis, indoor traffic monitoring, and other capabilities in the SOW.

9 The Bidder’s solution must integrate with iOS and Android simultaneously, and the Cordova plug-in for mobile application development.

10 The Bidder is able to meet the implementation, maintenance and support requirements in the SOW.

11 The Bidder can provide the labor requirements in the SOW.

12

Beacon Brand and Model proposed:

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APPENDIX A

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APPENDIX B