Person Specification

Marketing and Sales Administrative Assistant

Below is a list of qualities required for this post. Candidates must have all essential qualities to be considered for the post. Desirable requirements are additional attributes which would enable the applicant to do the job more effectively, and will be used to distinguish between acceptable candidates meeting minimum requirements. Knowledge and experience can be demonstrated in either a professional or a different capacity. Shortlisting will be done on the basis of this specification.

Knowledge and Experience Essential DesirableExperience and understanding of ensuring a high quality customer service (phone email and other communications)

Experience of working in a sales oriented environment (either professionally or in another capacity)

Experience of communications through social media platforms (Twitter, Facebook)

Experience of setting up and managing office of information and administrative systems Experience of organising travel and catering logistics forTraining and other events

Experience of working with data management systems Awareness of data protection and confidentiality Experience and/or knowledge of working in the voluntary sector

Experience of working in a training organisation

April 2017

Skills and AbilitiesExcellent interpersonal and customer service skills Ability to manage own time amid conflicting priorities Ability to work pro-actively, identifying needs in advance and collaboratively with others

Excellent presentation skills Excellent planning and organisational skills Ability to use information technology effectively Professional written, verbal and interpersonal communication skills (internal and external communication)

Strong attention to detail and accuracy Ability to work within short timeframes/deadlines Computer literacy with proficiency in Microsoft applications, specifically Powerpoint, Word and Excell

Qualification in Office Administration, Customer Services or equivalent

Attitudes and Personal SkillsHighly motivated to ensure Basis customers and partners receive a high quality service/product

Commitment to working in a non-discriminatory manner Positive attitude to dealing with change and willing to explore new ways of doing things

Willingness to embrace the organisation’s 5 values and expected behaviours Commitment to working with clients, staff and volunteers in a manner which is empowering and developmental Willingness to be accountable to Business Development Manager

Willingness to work occasional unsocial hours Willingness to develop skills in identified areas Demonstration of the highest standards of integrity

April 2017