Making Building Management Mobile

Converging Technologies to Deliver More

Software/Services-based Value

Ron Chapek

Director/Product Management

Emerson

Making Building Management MobileMarket Metrics & The New Normal

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• Global mobile adoption rates still exploding

• Global revenue still on steep incline topping

$70B (2017)

• Projected ~30B connected devices (2020)

• Ultra-low-cost sensors becoming ubiquitous

• Machine-learning/Fault-Detection solutions

maturing & gaining adoption

• Data traffic is exploding (Exabyte/EB”)

• Cloud computing adoption remains strong

• Big Data analytics platforms continue to

proliferate e.g. Power/BI Embedded

A Hyper-Connected World with

Converging Technologies

Making Building Management MobileMarket Trends/Realities That Will Affect You

• Integration of Mobile Applications & IoT

– Retail, Energy and Service Segment Adoption

• Successful IoT Adoption: Learn from Mobile

– Enabling IoT: The Message Bus (M2X)

• Need for Cross-Platform Development

– Demand for Common UI/UX (Personalization)

• Mobile Market’s Rapid Maturation

– Proliferation of Applications (B2B)

Making Building Management MobileMarket Trends/Realities That Will Affect You

• Necessity for Mobile Centers of Excellence (MCoE)

– Collaboration is Key to Rapid Development (It/Agile)

• Continued Emphasis on Security

– 75% of Security Breaches Linked to Mobile

• Paradigm Shift: Business Enterprise Apps Rule

– B2B App Development in Rapid Growth (Quadruple)

• Cloud-driven Apps: The Way Forward

– Centrally Managed Apps (Bandwidth/Scalability)

Making Building Management MobileMarket Trends/Realities That Will Affect You

• Data Governance: Who Owns the (Big) Data?

– Raw vs Analyzed Data & Perceived Value (DaaS)

• Digital Trust Design

– Serving Risk-Averse Clients

• Fewer Development Platforms

– Open Innovation & Open Source

• Mobile Integration of Emerging Technologies

– Machine Learning/ML, Artificial Intelligence/AI and Virtual Reality/VR (HoloLens)

Making Building Management Mobile

Pivot Point: Status of Maintenance/Field Services*

• Emphasis on cost containment

• Emphasis on improving operational efficiencies

• Need to install & commission a growing number of assets

• Need to maintain a large installed base of assets (legacy)

• Need to address “greying” of the workforce (attrition/gap)

• Interest in leveraging new technologies/tools (mobile)

• Key Goals/Metrics

– 100% device uptime (no unexpected downtime)

– Perfect execution: Fast & right (no return trips/truck rolls)

– Protect brand via high customer satisfaction

*Proxy for any remote human asset e.g. store manager.

A Rapidly Changing

Environment Creating

New Business Opportunities

Making Building Management MobileBusiness Drivers for Mobile Application Development

Improving profits is a trend that never goes out of style.

Every day companies are discovering new ways to use mobile applications to automate their

processes. As mobile technology is integrated more and more into your business, the opportunities to

reduce costs and improve efficiencies through mobile automation will grow.

Replacing other computer technologies with cheaper tablets (or even existing smartphones) can be a

huge cost saver in terms of both capital and productivity. Remote operations can save in transportation

costs. The ways in which mobile applications can automate your business are seemingly endless. And

the results can be game-changers for your business.

Ask any CEO, Marketer, Salesmen or Designer what the most important factor in a successful business

relationship is and they’ll give you the same answer: trust. The same is true of a user’s relationship to a

product. Engendering the feeling of trust in a product is among the chief roles of any good UX design.

Making Building Management MobileApplication Example: Focus on Human Centered Design/HCD

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Making Building Management MobileApplication

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Making Building Management MobileApplication Example: Only Two Options (Simple)

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Making Building Management MobileApplication Example: Access to Help (Optional)

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Making Building Management MobileApplication Example: Access to More Information/Call-Back

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Making Building Management Mobile

Benefits (Generic to Alarm Management)

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Making Building Management MobileSomething to Think About

“The world around us is changing – there is no doubt about that - yet

the inexorable march of time and technology is at times so profound,

so alien, and so overwhelming, that we often retreat to our safe

spaces - of comfort and ritual and practice - rather than embracing

those changes head-on as they come.”

Making Building Management MobileBusiness Drivers for Mobile Application Development

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“Today, with emerging trends such as the Internet of Things (IoT), mobile technology and cloud

computing, field resources can access critical alarm/event and asset-specific information before they

arrive on site. Additionally, the can query a knowledge base for more technical information or

collaborate with an industry e.g. refrigeration expert--located in a central call center--from their smart

device(s).”

“Customers (accounts) remain loyal to brands that offer low-effort interaction…..service

providers that embrace emerging trends grow top-line revenue, increase share.”

“Close to 70 percent of his customer interactions and touchpoints come through the field service

technicians who show up to service machinery.”

Traditional field service management solutions emphasize the system of record. The latest

generation, however, is adopting a customer-at-the-center approach based on intuitive contextual

apps that offer real-time access to information that may live in many different systems.

Questions?

DISCLAIMER

Although all statements and information contained herein are believed to be accurate and reliable, they are presented without guarantee or warranty of any kind, expressed or

implied. Information provided herein does not relieve the user from the responsibility of carrying out its own tests and experiments, and the user assumes all risks and liability for

use of the information and results obtained. Statements or suggestions concerning the use of materials and processes are made without representation or warranty that any such

use is free of patent infringement and are not recommendations to infringe on any patents. The user should not assume that all toxicity data and safety measures are indicated

herein or that other measures may not be required.

Thank You!

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