Loyalty for Dealer Overview V4

8/3/2019 Loyalty for Dealer Overview V4

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Use of SAP in Creating loyalty for

Dealer

Presented By:

Sudhir Ikke (190)

Pravina Nandgaonkar (208)Jyoti Parab (209)Utkarsh Sankhe (219)Hemangi Sawant (222)



Agenda

What is SAP ?

What makes SAP different ? Where is SAP ?

SAP R/3 Application Modules

Who is Dealer ?

Supply Chain Illustration

Dealers – Key Challenges

Business Problems

Solution Overview : DealerConnect

DealerPortal Advantage

DealerConnect: Features Technical Architecture & Implementation Details

Case Study

Benefits Summary



What is SAP ?

Systems, Application, Products in Data Processing.

ERP software facilitates the flow of information among all theprocesses of an organization’s supply chain.

ERP products are available from several vendors, such as SAP AG,Oracle .

The ERP software market leader is SAP AG with the SAP R/3System•German-based software company•Founded in 1972

•Four former IBM employees

To track and manage, in real-time, sales, production, financeaccounting and human resources in an enterprise.

The world’s leader in business management is SAP .



What makes SAP different ?

SAP is the only global software vendor supporting, developing, and

marketing a standard solution

Support the entire distribution chain – from OEM via importer todealer and the end customer.

One information system in an enterprise

All applications access common data

Real events in the business initiate transactions

Accounting is done automatically by events in sales and Production

Sales can see when products can be delivered

Production schedules are driven by sales

The whole system is designed to be real-time and not historical



Where is SAP ?

No. 1 in Enterprise Applications Software

No. 3 in software overall worldwide

World’s leader in business management

75% of Global Fortune 1,000 run SAP

Over 30,000 employees and over 50,000companies running with SAP solutions

Market leading software solutions for

large, midsize companies



SAP R/3 Application Modules



Who is Dealer ?

Dealers purchase and maintain an inventory of the merchandise to

be sold and therefore share the costs of marketing and distributionwith the manufacturer and wholesaler.

Dealers differ from manufacturers' representatives and brokers,who never take title to the merchandise

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Who is Dealer ?



Supply Chain Illustration



Dealers – Key Challenges

•Increasing competition

•Decrease in customer loyalty

•Increase in customer expectations

•Increase in OEM requirements and standards

•Relationships of multi brand dealers withmore than one OEM/Distributor/Importer

•Financial regulations

•National and regional regulation

•Higher skill demand from employee

•Multiple sites/companies/brands



Business Problems

•Work Duplication & Error Prone Orders due to Manual entry

•Dealers not having visibility to your finished good inventory andorder shipment status•Dealers do not have the latest and accurate information to selland service the company’s products •Time lag in new product launches•No information on the secondary sales data to get real insight

•Dealers don’t have friendly ways to track their invoice list, salesreturns and account statement•Organizations spend large amount of time in manual transactionsto update and gather information from the dealer•Organizations are forced to invest resources in a dealer supportcentre

•Lack of automation and systems to track new opportunities andcreate more business for all



Solution

•Solution for delivering targeted information, marketing data and

tools for dealers.

•Real-time and secure web based portal solutions for empoweringyour dealers.

•Orders, Inventory, Service functions to lower your support costs.



Solution Overview : DealerConnect

DealerConnect is a SAP NetWeaver based portal to provide a

secure and role based platform to collaborate with dealers in real-time, using existing investment in your SAP ERP implementation.

The solution saves cost involved in managing a dealer supportcentre, reduces the time consumed to get and to update data, andleads to improved dealer productivity and customer satisfaction.



DealerPortal Advantage: Solution Overview

Technology

•SAP NetWeaver SoA Platform - Enterprise Portal, WebDynPro and WebApplication Server•Compatible with SAP ERP (Any version) or SAP R/3•Extendable to Adobe Forms•Enhancements supported via use of BADIs to plugin own rules andretrieval logic.

Solution – DealerConnect Advantage•Real-time and secure web based portal for dealers for order entry•Delivering targeted information, marketing data and tools for dealers

•Orders, Inventory, Service functions to lower Organization’s supportcost•Dealer self-service, alerts and notifications



Dealer portal view in SAP CRM



Technical Architecture & Implementation Details

Security Role based accessAuthorization framework –

Information and functionaccess

Inbuilt security features of Enterprise Portal(authentication)

Transport layer security

using HTTPS

Solution Implementation Easy to deploy (Rapid Go-

Live) in 6-8 weeks

Easy to enhanceCorporate branded portalCan be extended with

Adobe Forms for OfflineQuotations



DealerConnect: Features

•Order Management

•Collaborative Inventory Management

•Product Catalog and Pricing

•Status Reports

•Dealer Offers and News

•Self Service

•Alerts and Notification

•Reduced TCO



DealerConnect Advantage: Features

SALES Maintain Quotations.Create Sales OrderView Open Orders pending for deliveryTrack Order StatusDocument Flow (Order > Delivery > Invoice)Print OrderView Shipment details & Tracking Number (link to carrier website)Product Pricing with scalesView Inventory (ATP, Consignment and Spare Parts)

RETURNS Create Returns OrderTrack RMA Status

FINANCEInvoice wise outstandingDocument Flow (Invoice > Delivery > Order)View Invoice Status for open and cleared itemsPrint InvoicesView and Print Statement of Accounts with transactions during a

period




SERVICE Create Service NotificationTrack Service NotificationView Document Flow (Service Order > Delivery > Invoice)

MARKETING Upload Brochures and CollateralFlash Offers & Promotions

COMMON FEATURES Role based secure accessDealer RegistrationReal-time alerts and notifications Create workflows and assign tasksChat / MessengerDealer message board, news and document sharing

Visibility control for fieldsPrint, Sort, Filter on listsExcel downloadOnline Help and FAQDrill down and Intuitive navigationUpdate own data

Corporate Branding




DEALER SUPPORT VIEW Internal users can view dealer portal for multiple customers based

on the mapping stored in SAP ERP. DEALER ADMIN

User administrationPartner Assignment - Assign Users to Customer Contact Person IDsEasy to use Content Management and Authoring for news, flash,

FAQ, help and upload of common documents.Portal Usage ReportsTrouble shooting supplier issues.



Case Study: 3rd Largest Producer of Curtains and

Upholsteries



Case Study: Fastest Growing Mobile Handset

Manufacturer in India



Case Study: Leaders in the electrical

engineering industry in India



Case Study: One of the Largest Audio

Equipment Manufacturers in the World



Customers



Benefits Summary

A SAP NetWeaver based portal that provides a platform on top of yourexisting SAP ERP to collaborate real-time with dealers/customers. Thesolution helps improve dealer productivity and customer satisfaction byreducing the time to exchange accurate information with them. Inaddition, it also saves costs involved in managing a dedicated dealersupport center.



Documents

Loyalty for Dealer Overview V4