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Implementing QM

User Roles in QM

Additional Courses with Course Descriptions

Supplementary Information

Contents:

Appendi

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Contents:

#his unit uses an eample to show you the following

aspects of implementing an SA$ QM pro%ect:

$rere&uisites

Implementation

#ools

Implementing QM

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Recommended stages of a QM implementation

pro%ect

Indi(idual acti(ities of a QM implementation

)*ased on the eample+ ,i-es Inc!.

#ools re&uired to support the implementation

pro%ect

At the conclusion of this unit+ you will *e a*le to

descri*e:

Implementing QM: Unit /*%ecti(es

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$ro%ect #eam Mem*er:

1hich tools are a(aila*le 2

$ro%ect Manager:

1hat are the prere&uisites

for implementing SA$ QM

and which steps do we

ha(e to ta-e2

Implementing QM: ,usiness Scenario

QM Consultant:

3ets use the

following information

to prepare your pro%ect!

Quality Manager:

1hat are our o*%ecti(es forthe implementation

pro%ect2

The ASAP Roadmap provides you with a methodical framework for the implementation and release

update process and is an operational tool that supports you at every stage of implementation. It

provides the following for implementing the SAP System:

Crossapplication !asic data for implementing the SAP components

A hierarchically structured activity plan

A processing se"uence for activities

A link to the activities in the system settings

The ASAP Roadmap covers the following phases# which should !e drawn up $ointly !y the %& and

'(P departments and# if re"uired# e)ternal consultants:

Phase * Pro$ect Preparation

Phase + ,usiness ,lueprint

Phase - Realiation

Phase / Production preparation

Phase 0 1o2ive 3 Support

Tools for SAP implementation support you throughout all phases.

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$ro%ect: Implementation of QM in the procurement processes of Bikes Inc.in the

1alldorf plant )goods receipt inspections+ complaints against (endors+

statistics+ and (endor e(aluation.!

56ust in time5 manufacturing is the dominant production method! 708 of

the supply relationships are supported *y &uality assurance agreements!

Monthly &uality e(aluations must *e a(aila*le for (endor selection and

for management re(iew!

9i(e users in goods receipt+ two in purchasing+ and one &uality team

mem*er!

#he R' pro%ect in 3ogistics area )MM$$SD. has *een in operation for

two months!

$roducti(e operation is scheduled to start in four months!

;ample: QM $ro%ect for ,i-es Inc!

Some of the pro$ect goals atBikes Inc.include the replacement of outdated or standalone systems#

reduction in appraisal costs in goods receipt# and a reduction in the num!er of vendors.

4hen the pro$ect is planned# the following are to !e taken into account:

4hich logistic processes are to !e covered !y SAP5

4hich SAP components are used5

&ilestones in the logistics pro$ect that are related to %&

The draft of logistic processes has !een completed 6procurement concept from the && view#

including definition of general master data material master# and vendors7.

The following slides for implementing a %& pro$ect are !ased on this e)ample.

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AcceleratedSA$: Implementation $lanningAcceleratedSA$: Implementation $lanning

Consulting+ licensing+ training material+

support+ pro%ect re(iews

Consulting+ licensing+ training material+

support+ pro%ect re(iews

Methodology

Ser(ices

$ro%ect

Management

Change

Management

Ris- analysis

Re(iew

$ro%ect>related

-nowledge#ools

,usiness,lueprint

Reali?ation

9inal$reparation

@o 3i(e Support

Continuous

Impro(ement

ASA$ Roadmap

ImplementationAssistant

QAd*

Implementation

@uide

$rofile @enerator

#ransport System

$ro%ect$reparation

SAP recommends that you use ASAP as a standard methodology for implementation planning and

for implementing SAP software. The ASAP Roadmap provides a step!ystep guide to

implementation.

(uring the five phases of an ASAP pro$ect# the results of each phase are recorded in specific

documents. This is particularly important in Phase +.

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AcceleratedSA$ Implementation Roadmap

$ro%ect$reparation

,usiness,lueprint

Reali?ation

9inal$reparation

@o 3i(e Support

Continuous

Impro(ement

ASA$ Roadmap

Phase *: Pro$ect Preparation The primary focus of Phase * is getting the pro$ect started# identifying

team mem!ers and developing a highlevel plan.

Phase +: ,usiness ,lueprint The primary focus of Phase + is to understand the !usiness goals of the

enterprise and to determine the !usiness re"uirements needed to support these goals.

Phase -: Realiation The purpose of this phase is to implement all the !usiness and process

re"uirements identified in the ,usiness ,lueprint. 8ou configure the system step!ystep in the work

packages ,aseline and 9inal Configuration.

Phase /: 9inal Preparation The purpose of this phase is to complete testing# enduser training#

system management and cutover activities. Critical open issues are resolved. 4hen you have

successfully completed this phase# you will !e ready to run your !usiness in your production system. Phase 0: 1o 2ive and Support Transition from a pro$ectoriented# preproduction environment to a

successful and live production environment.

The new ASAP Roadmap 6availa!le as of Release /.A7# helps integrate all e)isting ASAP

Roadmaps into one ;configura!le; one. It is !ased on the products R

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$ro%ect>preparation

,usiness*lueprint

Reali?ation

$roduction >preparation @o>3i(e

support

Continuousoptimi?ation

ASA$ Roadmap

Define pro%ect o*%ecti(es and *asic conditions

/(erall o*%ecti(es of pro%ect and o(erall pro%ect planning

Replacement of outdated systemUniform representation of company statistics!!!

3ogistics concept already eists

,asic procurement process from MM (iewMaterial master and (endor master

Re&uirements of QM component ha(e *een eplained

)If necessary. as documented actual status

$hase $ro%ect $reparation

4ork packages in phase * 6Pro$ect Preparation7

Create pro$ect plan

(efine pro$ect se"uence

Pro$ect kickoff

Plan technical re"uirements

%uality inspection for the Pro$ect Preparation phase

8ou can transfer directly to the issues data!ase from these individual packages.

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es

es

es

es

es

es

es

QM $ro%ect Scope: ,i-es Inc!

9unctions

$rocesses $rocurement Storage $roduction Sales$lant

Maintenance

!!!

Insp! lots

Insp! plans

Dynamic mod!

Results

recording

Defects

recording

Control charts

Q>notifications

Certificates

Eendor

e(aluation

QMIS

QM costs

Document

management

1or-flow

8ou can determine the !asic scope of the pro$ect for a %& pro$ect with the help of the matri) shown

a!ove.

This slide illustrates the pro$ect scope for the procurement area at ,ikes Inc.

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Client

$urchase organi?ation $lant

1or- centers

$lanner group$artner

wor-flow

$ro%ect Scope )/rgani?ational Units.

/rgani?ational

units)from QM (iew.

The way in which the !usiness structure 6logistics7 is to !e represented !y the SAP organiational

units must !e defined for the entire pro$ect.

The vendor evaluation takes place# for e)ample# from the standpoint of the purchasing organiation.

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QM master data

Client

Quality notifications

Document processing

QMIS e(aluations

Material

specification

Catalogs

Dynamic

modification

Certificate profiles

Conse&uence

/rgani?ational Units in QM )Client.

Compati*ility within the pro%ect across all plants

is re&uiredF

$rocessesfunctions

at client le(el

The %& data that is maintained at client level 6for all plants7 includes:

&aterial specifications

Catalogs# codes

(ynamic modification data

Sample determination data

Certificate profiles

1eneral: 9orms 6such as inspection instructions7 >delivered in client ??? with the standard system@

%& processes

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$rocessesfunctions

at plant le(el

Plant

Inspection lot processing

Eendor release

Inspection plans

Inspection methods

Inspection characteristics

Material master

1or- center

Conse&uence

/rgani?ational Units in QM )$lant.

QM master data

;(aluations and inspection data across all plants

re&uire standardi?ed processes

The %& data that is maintained at plant level includes:

Inspection plans# reference operation sets

4ork centers

Inspection methods

Inspection characteristics

%& processes

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$ro%ect $reparation $hase: Results

#eam 2./ 1.at 100* 1.+# 50* 1 $onsultant i! reuire' 25

/ anager appro6 12 emploee 'as

$ro%ect Scope ),asic Re&uirements. se o! inspe$tion lot pro$essing in G( "it%out inspe$tion plan*

use o! ualit noti!i$ation !or pro$essing $omplaints against a

)en'or* 'o$ument management /-assuran$e agreements an'

SAP mail* use o! /+S* SAP /uer

;stimated #ime Scale Con!irmation o! pro$ess 'esign 8 3 "ee:s 30 ; 21

emploee 'as

Con!irmation o! prototpe 8, "ee:s

Completion o! integration test 812 "ee:s 53 ; 37 'as

O)erall time s$ale 814 "ee:s 17 ; 12 emploee 'as

9or additional information a!out the Preparation Phase 6infrastructure# etc.7# see the Roadmap.

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,usiness ,lueprint $hase

$ro%ect>preparation

,usiness*lueprint

Reali?ation

$roduction >preparation @o>3i(e

support

Continuousoptimi?ation

ASA$ Roadmap

Modeling of core processes

Integrating the re&uirements for enhancements and interfaces

Defining organi?ational units and QM data

Authori?ation concept

Coordinating processes with other company departments

Implementing *asic Customi?ing

Creating master data and eample processes in the system

Re(iewing and confirming pro%ect concept

Creation and confirmation of pro%ect concept

4ork packages in phase + 6,usiness ,lueprint7:

Create the !usiness concept for the user

Create the !asic pro$ect plan: 64hen should the realiation phases !e completed57

(efine %& pro$ect team 6* %& e)pert# * power user# consultant# %& &anager >parttime@# IT

specialist7. 'stimated num!er of employees inBikes Inc.: 0??

=rganie and implement training of pro$ect team 62evel +< 2=*B?7. 6Training to include standard

training# inhouse training# and workshop with consultant7.

(evelop system scope display organiation structure define !usiness processes

"uality checks for the phase ,usiness !lueprint

4hen creating a pro$ect concept# the following must !e considered:

All re"uirements can !e documented as pro$ects using the %3A data!ase re"uirements for

evaluations and reports have to !e defined.

9ind out which %& master data is re"uired and which already e)ists in the old system and which

interfaces have to !e implemented to transfer the data from older systems.

Availa!le interfaces for purchasing 6to !e agreed with all parties7 are:

&aterial master maintenance endor

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0! $rocurement: ,i-es Inc!

@R for

purchase order

acceptance

Inspection lot

s-ipped

autom! UD

Inspection lot

must *e

processed

Quality le(el

$arts to

warehouse

released

Return deli(ery

at UD

Create complaintagainst (endor

3IS )QMIS.

#as-(eturn 'eli)er

#as-+n!o6 topur$%asing

#as-#ig%ten/-le)el

#as-

Create an'assign insp6 plan

#as-+n!orm)en'or

Mail to

purchasingdept!

Mail to

inspectionplanning

Eendor pro*lem

identified in

production

Manual

collecti(e usage

decision

Return deli(eryin MM

Creation of

inspection

plan

This graphic illustrates the information flow in %& in procurement atBikes Inc. This representation

of core processes can !e refined according to your needs 6for e)ample# if certain master data has not

!een included7.

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Master Data9unctionsComponents

Quality planningMaintaining catalogs+ dynamic

modification rules

$rocessing material master from

QM (iew

Material mastercatalogs+ dynamic

modification rules+

procurement

&uality info record

Quality inspectionCreating+ completing inspection lots

Automatic follow>up actions

Recording defects

Quality notifications$rocessing notifications

$rocessing tas-s

$artner data

Catalogs

Quality control Eendor e(aluationDefect and notificationstatistics

Query

Document management$rocessing and assigning

Q>assurance agreements

Quality assurance

agreements

$rocurement

Q info record

SA$office )Mail. Recei(ingsending mail Distri*utionlists

,i-es Inc! $ro%ect: /(erall Structure

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,usiness ,lueprint for QM $ro%ect

=i:es +n$6 / pro?e$t

;ample processes in the system

Re(iew implemented and pro%ect released

Results for the ,usiness ,lueprint $hase

8ou can use the ASAP reporting function to help create the pro$ect concept.

The target processes are prepared in graphic form and can !e demonstrated in the system with

documented e)amples.

The interfaces for procurement processes have !een agreed upon and documented !y each specific

area.

The maintenance and use of the %& master data 6inspection setup in material master# "uality info

records# dynamic modification# and catalogs7 has !een defined.

'nhancements for this test case pro$ect include: 9ollowup action task: &ail to purchasing

department.

=nce the !usiness !lueprint 6pro$ect concept7 is reviewed 6according to the ASAP Implementation

guide Roadmap7 and accepted# the pro$ect scope has a !inding status# that provides the !asis for the

realiation phase.

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Reali?ation $hase

$ro%ect>preparation

,usiness,lueprint

Reali?ation

$roduction >preparation @o>3i(e

Support

Continuousoptimi?ation

ASA$ Roadmap

Defining QM data

Ma-ing settings in Customi?ing

Refining processes

Implementing enhancements )modifying forms+ adapting user eits+&uery reports.

$lanning data transfer

Installation of system+ implementation of enhancements

and interfaces+ preparation of data transfer

In this phase# you implement the !usiness and process re"uirements defined in the ,usiness !lueprint. The goal

in this phase is to implement the system# perform a comprehensive test and release the system for the

productive start.

Tasks in theRealizationphase:

(efining %& master data such as catalogs# "uality information records# and "uality assurance agreements

6for e)ample# document type %?*: ')ternal or internal num!er assignment# contents of descriptive te)t#

document status# la!oratory

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R' System

Release

capa*ility

Modifications

Reporting+ A,A$ Query

User eits

Append data structure

Customi?ing+ interface modification+ forms

Reali?ation $hase: ;nhancements and SystemModifications

A prere"uisite for modifying the SAP standard system is the analysis of suita!le modification

methods.

8ou can make the following types of modifications to the SAP system# to meet the customerFs

re"uirements:

Customiing

'nhancements to the SAP standards 6do not need modification after Release update7 8ou can get a

list of all Gser')its for %& using the transaction SMOD. Gse the 9/ search help with the entry

H%H.

&odifications to the SAP standard system 6must !e modified after each Release update7

Gser developments 6only to !e considered as a last resort7

(etailed information a!out enhancements and modifications to the system is provided !y training

courses 2=B0? 6%& Configuration and =rganiation7 and ,C/?? 6A,AP 4ork!ench ,asics7.

4ork packages in phase - 6Realiation7:

Training of pro$ect team mem!ers system administration detailed configuration and final

confirmation development of conversion programs# interface programs and system enhancements

creation of report programs and forms definition of authoriation concept integration testing and

"uality inspection

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SA$ Query > (endor:material:defect and defect tet

User eits in QM

9unction module for follow>up action 5Mail for tas-5

Customi?ing catalogs and catalog profiles for tas-s

Customi?ing defect class 0

Customi?ing inspection type 0

Reali?ation $hase: Acti(ities > ;ample

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9inal $reparation $hase

$ro%ect>preparation

,usiness*lueprint

Reali?ation

$roduction >preparation @o>3i(e

Support

Continuousoptimi?ation

ASA$ Roadmap

Data transfer and maintenance

Material master+ &uality assurance agreements+ &uality inforecords

Maintaining *asic data for sample determination ;ntering catalogs for usage decision+ defect types+ and tas-s

;nd user training

Creating end user documentation )online help. Golding training courses

#esting

Unit testing+ integration testing+ and performance testing

4ork packages in phase / 69inal Preparation7:

Gser training 6users are trained !y a power user in a special training client using the generated

documentation7. The process documentation is availa!le in various forms. 9or e)ample# as te)t

descriptions# process flow diagrams# printed documents# and screen se"uences 62otus ScreenCam7.

System management 6Customiing settings are transported from the test or development system

into the productive clients using the correction and transport systems7.

(etailed planning of data transfer and support.

(ata transfer from the legacy system to the productive system 6cutover7. The cutover activities are

defined in the ASAP cutover plan and include setting up and initialiing the productive system#

shutting down the legacy systems and transferring the data to the new system. 6The transfer of data

prepared in theRealizationphase occurs automatically using a report program or manually. The

method you choose depends on the volume of data and e)isting legacy data.7

%uality inspection 6the tests should !e carried out se"uentially according to the test types listed

a!ove. 8ou can use the test work!ench to prepare and perform the tests. Test cases# results# and

activities are documented so they can !e reproduced7.

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Creditors

Catalogs:

Usage decisions

Defect )types+ location+ causes.

#as-s

CreateQ>assurance

agreement

$artner data

)$erson responsi*le.

Sampling procedure

Dyn! modification rule

Material master

)&uality (iew.

Distri*ution list for mail:

$urchasing group H

person responsi*le

for QM

Material master

Structuring Master Data ),i-es Inc!.

Quality info record

Create purch!

info record

The diagram a!ove shows which master data is created manually or automatically and the creation

se"uence.

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@o 3i(e and Support

$ro%ect>preparation

,usiness,lueprint

Reali?ation

$roduction >preparation @o>3i(e

support

Continuousoptimi?ation

ASA$ Roadmap

@o li(e and support

After going li(e!!!!

Refining system

Resol(ing pro*lems that ha(e occurred

Structuring internal support mechanisms

Completing e(aluation methods

Setting up archi(ing procedures

Implementing additional processes

4ork packages in phase 0 61o 2ive and Support7:

Production support

Completion of pro$ect

Tasks in the 1o 2ive and Support phase:

Refinements to processes 6ergonomic improvements# such as hiding fields that are not used7

Pro!lem solving 6for e)ample# improving performance7

Providing support:

Technical and e)pert contact persons must !e availa!le to answer user "uestions

(ocumentation must !e completed

Reporting and evaluation re"uirements are fulfilled !y fle)i!le analyses and SAP %ueries

Reorganiation allows you to archive documents

Consideration of additional processes 6such as inspections during production or internal pro!lem

processing7

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Using the Implementation #ools

ASA$ Implementation Assistant

QA

Data*ase

IM@

A,A$ 1,

$ro%ect>preparation

,usiness,lueprint

Reali?ation

$roduction >preparation @o>3i(e

Support

Continuousoptimi?ation

ASA$ Roadmap

8ou should calculate the time availa!le for implementing an R

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0!"Up Courses

3/=04 Quality Inspections

3/=0 Quality Jotifications

3/=4 QM in $rocurement

3/="0 QM in Discrete and Repetiti(e Manufacturing

3/=" QM in the $rocess Industry

3/="4 QM in SDQuality Certificates

3/=40 QM Configuration and /rgani?ation

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0!'related functions for manufacturer processing

1arehouse Management and QM

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3/="0: QM in Discrete and Repetiti(eManufacturing

Integration of QM in production processes

Inspection point processing with time or &uantity reference

Using statistical process control )S$C.

$rocessing inspections for production (ersions and

eternal processing

$rocessing of partial lots and goods receipts from

production

Managing test e&uipment and integration in $lantMaintenance application component

Contents:

#his course is aimed at users from discrete or repetiti(e

manufacturing! Course eamples are *ased on routings and

production orders!

Course 3/=" is a(aila*le for users from the process industry!

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3/="4: QM in SDQuality Certificates

Integration of QM in Sales and Distri*ution

$lanning and creating &uality certificates for finished

products+ including materials from the production chain

Inspection processing for a deli(ery including inspection

specifications from *atch determination

Inspection specifications from the (ariant configuration

Customer complaints and returns processing

Contents:

Quality certificates are the focal point of the course!

Course ,C

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3/=40: QM Configuration and /rgani?ation

#echnical Customi?ing in QM

Customer enhancements in QM

9ield selection

;amples of follow>up actions for the usage decision

;amples of follow>up functions for the &uality notification

SA$script forms in QM

Interfaces )QM>IDI+ QM>S#I+ ,A$Is.

3ogical data*ases in QM

Archi(ing

Contents:

#his course is aimed at employees+ who are familiar with the technical

implementation and support of the R' QM System!

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Supplementary Information: Gints

1hen repeating the eercises+ use ID;S data+ or your owndata!

ou can find more information on the QM application

component on our Internet QM homepage!

ou can also find information on our courses on the

Internet!

9or more information on the content of the QM application

component+ see our online documentation!

9or supplementary information on implementing the QMapplication component+ see our IM@ documentation!

ou can find details of new QM functions in the Release

Jotes!