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Contents:

EDP-Based Quality Management

Quality Management Using SAP System

QM Application Component

Basics

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QM unctions and t!ei" impo"tance o" you"

company

#!e options o" implementing you" $uality

management "e$ui"ements acco"ding to D%& E&

%S' (000#!e integ"ation o t!e QM application

component in t!e logistics supply c!ain

At t!e conclusion o t!is unit) you *ill +e a+le to

desc"i+e:

Basics: Unit '+,ecties

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/unctions

in Detail

QM in t!e og.

Supply C!ain

Basics

Cou"se

'e"ie*

mySAP

1o"place

&aigation

Cou"se 'e"ie* Diag"am

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Quality Manage":

41e need a QM system t!atis integ"ated in ou" supply

c!ain56

%# Specialist:

4Quality management

using SAP System76

Basics: Business Scena"io

Managing Di"ecto":

48o* can *e imp"oe

t!e $uality o ou"

p"oducts76

This planning meeting deals with typical questions raised by a company.

The participants come from the following areas:

Management

Quality management

Data processing

They discuss options for bringing their company-wide goals into line with market requirements for

quality management systems, by using a software solution.

The !" ystem comprehensi#ely supports the elements of a quality management system, accordingto D$% &% $' ()))ff. $t links quality management functions with all business processes and all

phases in the life cycle of a product.

The QM application component is not installed as a stand-alone solution, but is integrated in all areas

of the !" business system.

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QM

e$ui"ements o" QM Systems

%nteg"ation o p"ocesses

in t!e SAP System

Business p"ocesses in

t!e company

EDP-Based Quality Management

*hen you implement a quality management system, you should consider the following:

Market requirements for quality management in your company

+usiness processes in your company

Data processing support for the integration of QM functions in other applications

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'+,ecties o" #otal Quality

Management#QM

%ndust"y-speciic standa"ds

o" QM systems

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Sto"age

#esting

Design

Ma"et "esea"c!

Disposal

Se"ice

S!ipping

/inal inspection

P"oduction

P"ocu"ement P"oduction

planning

Use

Quality oop

Acco"ding to %S' (003

QM

Cont"i+utions o Quality Management

1rom the planning and implementation stages of a products life cycle, to its marketing and use,

quality management plays a part in all processes in the logistics supply chain.

The interaction of quality management in these processes must be supported by an &D" system.

The quality loop according to $' ())4 illustrates that you can use quality management information

pro#ided by QM, for e/ample from inspections to perform correcti#e tasks, if required.

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C' @Cont"olling

QM

Quality Management *it! t!e SAP System

MM @P"ocu"ement

PP @Disc"ete manuactu"ing

PP-P% @P"ocess manuactu"ing

SD @Sales Dist"i+ution

CS @Custome" Se"ice

PM @Plant Maintenance

$n the !" ystem there are the following application components:

MM Materials Management supports the materials management process.

"" "roduction "lanning supports discrete manufacturing and repetiti#e manufacturing.

"$ "rocess $ndustry supports process manufacturing.

D ales and Distribution including *M *arehouse Management supports purchasing and

shipping.

5 5ustomer er#ice supports customer ser#ice.

5' 5ontrolling including 1$ 1inancials supports accounting.

"M "lant Maintenance supports plant maintenance procedures.

The component QM is, for e/ample, linked to the following components using interfaces:

MM:QM in procurement, procurement key, quality information record

PP:$ntegration of QM acti#ities in routing, creation of inspection lot when production order is

released

PP-PI:$ntegration of QM acti#ities in master recipe

SD:5ustomer-specific inspection requirements, customer information record

The QM component is deli#ered with each !" installation and only needs to be acti#ated in the

application systems.

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QM as a St"ategic Management #ool

Uses +asic and c"oss-application

unctions in t!e SAP System

%s integ"ated in t!e p"ocesses o t!e

logistics supply c!ain

Suppo"ts $uality planning) $uality

inspection and $uality cont"ol

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D%& E& %S' (00: 2000 Quality Elements and SAP

QM PMSM CM SD 8 MM PP PS B1 1 ...

Quality Management System

General requirements F F F F F FGeneral requirements !r "!#umentati!n F

Management "esponsi+ility

O$li%ati!n ! t&e mana%ement F F F F

'ust!mer !rientati!n F F F F

(ualit) *!li#) F F

Plannin% F F F

+ana%ement F F F

+ana%ement ,aluati!n F F

#est e$uipment management

Pr!,isi!n ! test equi*ment F F F F F F

uman res!ur#es F F

Set u* F F F

.!r/in% en,ir!nment F

P"oduct implementation

Plannin% !r *r!"u#t im*lementati!n *&ase F F F F

'ust!mer rele,ant *r!#esses F F

e,el!*ment F F

Pr!#urement F F

Pr!"u#ti!n an" ser,i#e !ut*ut F F

est equi*ment #!ntr!l F F F

Measu"ement) analysis) and imp"oement

Plannin% F F

+easurement an" m!nit!rin% F F

rr!r #!ntr!l F F

ata anal)sis F F

m*r!,ement F

F

F

F

6inking the QM component with other components in the !" ystem allows the different quality

management elements contained in the standards Q())), $'())) to be uni#ersally applied.

*ith the reworked #ersions of the $' ())) : 7))), an up-to-date set of standards is produced that,

independent of the si8e of the company, is suitable for Quality Management and quality assurance of

ser#ices, hardware, software, and bulk products. $t reflects the changes of society to a ser#ice society

by equali8ing the importance of products and ser#ices and enabling the display of dynamic operating

procedures.

The $' ())):7))) is made up of eight quality principles:

5ustomer orientation &/ecution

$nclusion of people "rocess oriented approach

ystem oriented approach ystem oriented management approach

9egular impro#ements tructural approach for decision making

upply relationships useful for both parties

!dditional elements according to 0D!:

1inancial obser#ations, product security, company strategy

!dditional elements according to Q ())):

!cceptance procedure for parts from production, regular impro#ements, process capability

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SAP System

Components

Suppo"ted /unctions:

Document Management

Enginee"ing C!ange Management

Classiication

Cont"olling

%no"mation System

1o"lo*

A"c!iein

SAPoice

MM

PMSM

PP

QM in t!e SAP System

The QM application component is integrated in the !" ystem and uses the supporting functions of

the system.

!s a result of this integration, you can access general cross-application and support functions in the

!" ystem from within QM:

Basic Functions:

!" +usiness *orkflow acti#ates predefined processes and acti#ities

!"office

Supporting Functions:

&ngineering 5hange Management for e/ample, for documents, drawings, inspection plans

Document Management ystem for e/ample, for technical deli#ery terms, quality assurance

agreements

5lassification ystem for e/ample, for batches, class characteristics

$nformation ystem QM$, 6$, +*: +* is a separate product with separate release cycles

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SAP System

Components MM

PMSM

PP

Quality planning

Quality inspection

Quality ce"tiicates

Quality notiications

Quality cont"ol

#est e$uipment

management

/unctions in t!e QM Component

The functions of the QM component co#er the classic quality management tasks such as quality

planning, quality inspection, and quality control, as well as supplementary functions.

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Quality Planning: Actiities

C"eating and managing t!e

maste" data t!at is "e$ui"ed

@among ot!e" items to plan and

eGecute $uality inspections.

Quality planning

Quality inspection

Quality ce"tiicates

Quality notiications

Quality cont"ol

#est e$uipment

management

Quality Planning: Actiities

;ou use quality planningfor the following:

2eneral master data for e/ample, material master, batch data, #endor master records

QM specific master data for e/ample, master inspection characteristics, inspection methods,

sampling procedures

$nspection planning functions for e/ample, inspection plan, material specification

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Auga+en de" QualitHtsp"Iung

%dentiying *!et!e" t!e inspected

units ulill t!e p"edeined $uality

"e$ui"ements.Quality planning

Quality inspection

Quality ce"tiicates

Quality notiications

Quality cont"ol

#est e$uipment

management

Quality %nspection: Actiities

Quality inspection co#ers the following functions:

$nspection lot processing from creation to completion

9esults recording

Defects recording

ample management

$nterfaces to subsystems such as QM-$D$- allows the transfer of measurement data, using a

keyboard wedge

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Ce"tiying t!e $uality o a

mate"ial.

Quality ce"tiicates contain

teGts) speciication alues)

and inspection "esults.

Quality planning

Quality inspection

Quality ce"tiicates

Quality notiications

Quality cont"ol

#est e$uipment

management

Quality Ce"tiicates: Actiities

The quality certificatesfunction allows you to create certificates to confirm the quality of a product.

;ou can send quality certificates o#er the $nternet.

;ou can create the following certificates:

5ertificate of conformity

*orks test certificate

5ertificate of analysis

etc.

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eco"ding and p"ocessing inte"nalo" eGte"nal p"o+lems t!at a"e

p"ima"ily caused +y poo"-$uality

goods o" se"ices.

Quality planning

Quality inspection

Quality ce"tiicates

Quality notiications

Quality cont"ol

#est e$uipment

management

Quality &otiications: Actiities

The quality notifications function co#ers the recording and processing of quality problems internal

or e/ternal and includes:

Defect analysis

Documentation

"riority

&ntry of the partner concerned

9ecording of costs

etc.

&/amples of quality notifications:

5omplaint against a #endor

5ustomer complaint

$nternal problem notification

%otification concerning problems in production

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Quality Cont"ol: Actiities

%mplementing a"ious

p"eentie) monito"ing and

co""ectie actiities.

Speciications "om $uality

planning) and ealuations "om$uality inspections and $uality

notiications o"m t!e +asis o"

$uality cont"ol.

Quality Cont"ol: Actiities

Quality planning

Quality inspection

Quality ce"tiicates

Quality notiications

Quality cont"ol

#est e$uipment

management

Quality control co#ers the following functions:

Dynamic modification of the inspection scope

tatistical process control "5@ control charts, results history

Quality scores cp #alue, cpk #alue

0endor e#aluation

Quality-related costs

aluations

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Managing maste" data as *ell

as planning and p"ocessing

cali+"ation inspections o" test

e$uipment.

Quality Planning

Quality %nspection

Quality Ce"tiicates

Quality &otiications

Quality Cont"ol

#est E$uipment

Management

#est E$uipment Management: Actiities

The testequipment management function co#ers:

5reation and management of test equipment master data

5alibration planning functions for e/ample, definition of calibration cycles

5alibration inspection functions for e/ample, inspection specifications

5alibration inspection processing

Test equipment tracking

Test equipment management uses functions from the "lant Maintenance "M component.

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P"ocu"ement P"oduction Sales Se"ice

eco"ding $uality-"elated costseco"ding $uality-"elated costs

Cali+"ating test e$uipmentCali+"ating test e$uipment

P"ocessing inspectionsP"ocessing inspections

P"ocessing p!ysical samplesP"ocessing p!ysical samples

eco"ding and p"ocessing p"o+lemseco"ding and p"ocessing p"o+lems

Ce"tiying p"oduct $ualityCe"tiying p"oduct $uality

AnalyJing and ealuating $uality dataAnalyJing and ealuating $uality data

Statistical p"ocess cont"olStatistical p"ocess cont"ol

QM in t!e ogistics Supply C!ain

The indi#idual QM functions are acti#e throughout a companys logistics supply chain.

"rocessing inspections: 1or e/ample, at goods receipt, during production, and at goods issue

5alibrating test equipment throughout the entire logistics supply chain

"rocessing physical samples in the process industry

9ecording and processing problems in the logistics supply chain using of quality notifications

5reating certificates to #erify product quality from procurement to the sales and distribution

9ecording quality-related costs in procurement, production, and sales and distribution using QM

orders

tatistical process control with the help of control charts and the results history

!naly8ing and e#aluating quality data.

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Competitie

adantage

P"oductiity

P"ocess imp"oement

Deect p"eentionCustome" satisaction

Planning suppo"t

Standa"diJation

o p"ocesses

Automation

o ino"mation lo*

... ...

QM

Cost "eduction

Uses and Beneits o t!e QM Component

The QM component pro#ides ad#antages for your company at #arious le#els, for e/ample through:

QM integration in the o#erall !" concept

!ccess to data that has already been maintained such as customer master, #endor master

tandardi8ation of processes

!utomation of the information flow using the *orkflow

"lanning support for e/ample pro#ision of inspection plans

"rocess impro#ement for e/ample by monitoring processes and implementing correcti#e tasks in

quality notifications

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#!e QM component and t!e suppo"ting +asic and

c"oss-application unctions allo* you to ulill t!e ey

"e$ui"ements o QM systems.

#!e QM unctions a"e integ"ated in die"ent a"eas o

t!e logistics supply c!ain.

#!e QM component coe"s $uality planning) $uality

inspection) $uality cont"ol) $uality ce"tiicate) $uality

notiication and test e$uipment management unctions.

Basics: Unit Summa"y

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Data for te !"ercises

!"planation of Sym#ols in te !"ercises an$ Solutions

!"ercises

Solutions

%ourse 'ecties

Business Scenario

ips * ric+s

,arning

Data se$ in te !"ercises

Data ype Data in te raining

System

"lant A)))

"lant AA))

0endor A)))

hip-to party ====

ampling procedure 1$B?-)

Master inspection characteristic 5C)A-

5lass characteristic %-))4

$nspection plan for material in 29 T-+QE

$nspection plan for material in 29 T-TQA

$nspection plan for material in 2$ T-1QA

9outing for material T-+Q?

*ork center T-"

*ork center &lectrical

Master recipe for material T!+

Material master T-+QA

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Material master T-+QE

Material master T-+Q4

Material master T-+Q?

Material master T-CT7

Material master T-1QA+atch 1QA

Material master T-TQA

+atch TQA

5ertificate profile Q$%T&9F)AF, 0ersion A

5ertificate profile Q5ertA=)F, 0ersion A

&quipment T-M!

&quipment T-MD

%ountry-specific $ata

"lant discrete manufacturing A)))

torage location discrete

manufacturing

)))A

"lant process manufacturing, D AA))

ales organi8ation process

manufacturing, D

A)7)

Distribution channel process

manufacturing, D

77

Di#ision process manufacturing,

D

))

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Basics:!"ercises

nit: Basics

opic: Basics

!t the conclusion of these e/ercises, you will be able to:

Describe the central functions in logistics and their use in QM

aluate QM-rele#ant data using the information system

*ithin the logistics applications, you require central functions that you

can use in different areas, for e/ample, Materials Management,

"roduction, or Quality Management. ;ou also want to e#aluate QM-

rele#ant data in respect to certain criteria at the end of the month.

A-A 5entral 1unctions in 6ogistics

Make a note of functions that support QM within the logistics applications of the!" ystem.

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*hich menu path do you use to access these functions