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LEADERSHIP TRAINING Volunteers as Leaders. NFPA Leadership Conference September 18-19, 2004 Minneapolis, Minnesota Debra Hindin-King NFPA Region II Director. LEADERSHIP TRAINING Volunteers as Leaders. DEFINE VISION Experience Knowledge Imagination Ability to create a plan - PowerPoint PPT Presentation
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LEADERSHIP TRAININGVolunteers as Leaders
NFPA Leadership ConferenceNFPA Leadership Conference
September 18-19, 2004September 18-19, 2004
Minneapolis, Minnesota Minneapolis, Minnesota
Debra Hindin-KingDebra Hindin-King
NFPA Region II Director NFPA Region II Director
LEADERSHIP TRAININGVolunteers as Leaders
DEFINE VISION
ExperienceExperience
KnowledgeKnowledge
ImaginationImagination
Ability to create a planAbility to create a plan
Ability to create a teamAbility to create a team
Based on realityBased on reality
Harness realityHarness reality
FAILURES OF A VISION
TOO LIMITED
SUPERCEDED BY COMPETITOR
TOO BIG AND UNACHIEVABLE
WHY VOLUNTEER ?
INSTINCTUAL GOODNESS
RELIGIOUS OR MORAL CONVICTION
PERSONAL NEED OR BELIEF
GAIN RESPECT FROM PEERS
WHY VOLUNTEER?
WAY FOR THE LONELY TO FILL TIME
PEOPLE WHO LACK SELF ESTEEM MAY
FEEL BETTER
EXPAND CIRCLE OF ACQUAINTANCES
BOTTOM UP vs. TOP DOWN
MANAGEMENT
WHY PEOPLE DON’T WANT TO VOLUNTEER?
LACK OF TIME
WASTED TIME
RESPONSIBILITY OF LEADER
INSPIRATION TO FOLLOWERS
ACCEPT RESPONSIBILITY
PROCURE ACCOUNTABILITY
GREAT LEADERSHIP SKILLS
WELL INFORMED
SMART THINKER
BE VOCAL/GOOD LISTENER
GREAT LEADERSHIP SKILLS
DETERMINED/PERSUASIVE
PRUDENT/ASSERTIVE
CONSISTENT/RELIABLE
DEPENDABLE/ACCEPT RESP0NSIBILITY
GREAT LEADERSHIP SKILLS
ELICIT COOPERATION
CHEERFUL/COURAGEOUS
HONEST
RESOURCEFUL
MEASURING LEADERSHIP SKILLS
EMBRACE RESPONSIBILITY
ELICIT COOPERATION FROM OTHERS
PLACE NEEDS OF OTHER ABOVE YOUR
OWN
ADHERE TO DEADLINES
MISTAKES EVERY LEADER MAKES
REPEATS THE SAME MISTAKE
INFLEXIBLE
TRYING TO BE WHAT YOU ARE NOT
BEING A COMMANDER
FAILING TO LISTEN
MISTAKES EVERY LEADER MAKES
GETTING CAUGHT UP IN GLORY
EXPECTING IT TO LAST FOREVER
HOARDING SKILLS OR INFORMATION
TAKING YOURSELF TOO SERIOUSLY
MISSING THE GRAY AREAS
MOTIVATING LEADERS
WORTHWHILE JOBS
RECOGNITION
INSTILL SELF CONFIDENCE
TRAINING
CREATING SUCESSFUL VOLUNTEERS
Recruit people immediately
Orientation
Accomplishment
Delivering the paycheck
Training for Volunteer Leaders
Presentation and speaking skills
Facilitation skills
Negotiation skills
Delegation skills
Membership and fundraising skills
Planning skills
Benefits of Delegation of Tasks
Releases time for management
Relieves pressure
Develops future leaders
Increases results
Why Don’t People DelegateWork won’t get
done
Deadlines missed
Completed/not needed
Work won’t be done correctly
Work won’t get done the way the leader perceives it needs to be done
Volunteer’s Paycheck
Thank you card
Telephone call
Volunteer recognition in organization
publication
Recognition in employer newsletter
Public recognition
Value of Committees
Varied opinions and viewpoints
Share workload
Sense of ownership
Training for future leaders
Collective decision
Disadvantage of Committees
Takes time to get things done
Structure invites conflict
Risks taken more than individual
Characteristics for Committee ChairpersonAccessibleFlexibleFriendlyGoal oriented Sense of humorVisionarySuccessful
CommunicationDelegationFacilitationListeningPlanningSpeaking Time ManagementWriting
Difficult Personalities and Effective Management
Sherman Tank
The-Think-They-Know-It-All
The Back Stabber
The Complainer
Scenario #1
One person continues to dominate meeting
No input from other meeting members
Solution:
Scenario #2
Committee member not participating
Silent opinions Solution:
Scenario #3
Argumentative and defensive
Emotionally charged
Solution:
Scenario #4
Personality conflict Discussion bogged down to personalities
Solution:
Scenario #5
People come unprepared to meeting
Meeting not well run
Solution:
Scenario #6
No decisions made Ineffective committee
Solution:
Charitable Organization’s Failure
People lead busy lives
People not well organized
Don’t know how to use volunteers
Lack of effective outreach
Volunteers as LeadersThe 3R’s
Recognition
Respect
Retention
Keys to Successful Leadership
Vision = overreaching idea or doable dream
Mission = statement summarizing goals that when accomplished fulfills the vision
Goal = intermediate step that responds to current situation that when taken with other goals, accomplishes the mission
Resources
Leadership for Dummies by Marshall Leob and Stephen Kindel (1999)
Principle-Centered Leadership by Stephen R. Covey (1991)
The Gift of Leadership by Mark Levin, CAE (1999)
