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LAKESIDE FAMILY SERVICES Annual Report 2014/15

LAKESIDE FAMILY · PDF fileLakeside Family Services started its first Family Service ... OUR MISSION OUR VISION 2 ... 40 BASC students with the sponsorship of American

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Page 1: LAKESIDE FAMILY  · PDF fileLakeside Family Services started its first Family Service ... OUR MISSION OUR VISION 2 ... 40 BASC students with the sponsorship of American

LAKESIDEFAMILY SERVICESAnnual Report 2014/15

Page 2: LAKESIDE FAMILY  · PDF fileLakeside Family Services started its first Family Service ... OUR MISSION OUR VISION 2 ... 40 BASC students with the sponsorship of American

Lakeside Family Services started its first Family Service

Centre and Before and After School Care (BASC) Programme

in 1993 at Jurong West. A second Family Service Centre and

BASC Programme in Jurong East followed in 2000. Today,

both centres provide casework and counselling, information

and referral services for children, youths and families at-risk

as well as in the key areas of family needs.

In 2007, a third centre was added to provide services to

families at risk in the community in the Taman Jurong area.

Besides serving the chronic poor and families affected by

problem gambling, we reach out to serve the incarcerated/

ex-offenders and their families through our TJ Haven

programme.

In 2009, our Families-in-Transition (FiT) Shelter became the

second agency in Singapore to provide temporary housing

and casework support for displaced families without homes

due to financial difficulties and other crises.

Operating as Lakeside Family Centre till 2013, we changed

our name to “Lakeside Family Services” after 20 years of

serving the community in Jurong to reflect the integrated

family services provided through various centres. We

maintain our commitment to expand and develop services

that are needed for the last, the least and the lost in society,

thereby fulfilling our Christian responsibility to serve with

the vision of “Changing Lives, Transforming Communities”.

Set up in 1997 as a society and registered under the

Charities Act in 1998, Lakeside is an Institution of Public

Character (IPC), a full member of the National Council of

Social Service and approved by the Ministry of Social and

Family Development.

In collaboration with our neighbours, community partners,

and the government, we serve the needs of individuals and

families at-risk, regardless of race, language or religion.

In addition, a team of dedicated staff, associate staff

and volunteers provides the support that enables us to

accomplish the mission before us.

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Lakeside Family Services fulfils our Christian responsibility to society by

caring for the community. We provide quality services, focused on the needs

of individuals and families in the community at Jurong, regardless of

race, language, or religion. We work in harmony with our neighbours, the

community and the government.

Changing Lives, Transforming Communities

OUR MISSION

OUR VISION

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Page 3: LAKESIDE FAMILY  · PDF fileLakeside Family Services started its first Family Service ... OUR MISSION OUR VISION 2 ... 40 BASC students with the sponsorship of American

SERVICESIn the year 2014/15, 365 children aged between 6 to 12 years in the Jurong community were enrolled in our programmes which include the Before And After School Care (BASC), Creative Arts Programme (CAP) and Educational, Infant Care and Child Development (ICCD) and Psychological Services (EPS).

Before and After School Care (BASC)We provide safe, quality custodial care, guidance and

supervision of homework and a nurturing environment to

allow children to grow and develop holistically. A total of

306 children, including 52 referrals from our caseworkers,

were served in both Jurong East and West centres this year.

Corporates, Foundations, Institutions and Churches such

as Cummins, The American Navy, International Singapore

School, Tanglin Trust School, United World College, Anglo

Chinese Junior College, Blessed Grace Church, Church

of Singapore (Bukit Timah), Westside Anglican Church

and many others helped to enrich the childrens’ physical,

psychological, social, emotional and spiritual needs with

both in-centre and outdoor activities.

This year, the BASC children were treated to excursions

and special events provided by:

- Schneider Electric to the “Human Body Experience” at

the Science Centre Singapore in November 2014.

- Singapore Press Holdings (SPH) threw a Superhero

themed party in December 2014 with treats and goodie

bags as well as a handicrafts session in March 2015.

- Shell Jurong Island for a trip to Trick Eye Museum in

April 2015.

- Tan Chin Tuan Foundation to the Lee Kong Chian Natural

History Museum in July 2015. The children learned

about extinct animals.

- Motivational Speaker, Jon Pritikin from United States

used attention-grabbing “feats of strength” to share a

motivational message of overcoming challenges in life

to more than 70 children in July 2015

- Jurong Spring’s Tree Planting event with Jurong Spring

Advisor, Mr. Desmond Lee.

As an expression of love and care for the disadvantaged in

the community, our children brought cheer and fun to the

following:

- Patients and staff at Assisi Hospice with their Christmas

Carols in November 2014.

- The elderly at Bo Tien Welfare Services in February

2015 under NTU students’ “Project Guiding Hands”.

- Seniors at a Seniors Activity Centre as part of Tan Chin

Tuan Foundation’s signature programme Project Cheer.

Early Childhood ProgrammesIn July 2015 we launched the “Mummy and Me”

programme and welcomed 14 young children (aged 6 and

below) to provide early stimulation in a two-generational

care approach. The programme aims to create learning

opportunities for the little ones while equipping mothers

with knowledge and skills to nurture their children.

Creative Arts Programme (CAP)The Creative Arts Programme helps children acquire

discipline, confidence, attentiveness and teamwork through

the performing and visual arts. At the same time, it provides

children from disadvantaged homes opportunities for self-

expression and development of their talents in music,

dance and drama.

In the year 2014/15, the CAP had 29 violinists, 43 guitarists,

4 ukulele players, 11 percussionists, 25 drama children

and 36 dancers. This group of budding performers put up

a musical on 25th November at the Assisi Hospice, bringing

Christmas cheer to the delight of the residents.

Educational and Psychological Services (EPS)Children with learning difficulties and in particular from low-

income and/or dysfunctional families are the main focus of

this service. This year, EPS served 110 children through our

Reading Intervention Programme (RDIP), Psychological

Assessment and Intervention Programme, and Behavioural

Assessment and Intervention.

Our one-to-one Reading Intervention (RDIP), which is

very effective in helping children with attention deficiency

or dyslexia is supported by 11 adult volunteers helping

25 needy children on a weekly basis. Other reading

programmes included:

- kidsREAD Clubs, Reading Together (with expatriate

ladies) and Buddy Reading with United World College

students.

- “Words Apart” was helmed by NUS students to enhance

students’ reading comprehension by focusing on

prefixes and suffixes.

- A Reading Competition ran from Jan-Mar 2015 for

40 BASC students with the sponsorship of American

Women’s Association (AWA), with their volunteers

presiding over the competition.

- Annual Literacy Funcamp “Words Alive” where the

children participated in a high-energy session of games,

stories and drama. Agape Methodist Church Women’s

Society for Christian Service generously supported 25

children for the camp.

Our programmes emphasise character building and

developing children to be

Caring Upright

RespectfulEager Learners

Secure

A total of 306 children, including 52 referrals from our caseworkers, were served in both Jurong East

and West centres this year.

LAKESIDE FAMILY SERVICES ANNUAL REPORT 2014/15

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SERVICES

We seek to transform youths aged 13 to 19 years old in the Jurong Community to serve and inspire others to serve through our mandatory, preventive and developmental programmes, such as Project YO!, Guidance Programme, Streetwise Programme, School Social Work and Agape Inspires.

PROJECT YO! (YOUTH OUTREACH)

Lakeside Basketball (LB)Through weekly basketball sessions, we engage at-risk

youths (potential school drop-outs, in gangs and/or are

involved with drugs or underage smoking) and community

youths. This programme is a healthy platform for the

youths to channel their energies into active sports and be

engaged in pro-social activities and also helps to develop

interpersonal skills, acquire confidence in establishing

good friendships and strong social support.

About 300 youths participate at different times with an

average of 25 youths participating weekly in these games

as well as the following programmes:

• Basketball Clinics: an outreach to younger players.

• ‘Prison Within’: outing to an educational musical

performance about the struggles of broken families

• Annual Lakeside Mini Tournaments: two mini tournaments

for different age groups and levels of players including

invited friends and families to foster connectedness.

The games are held at The Jurong Community Club which

is strategically located in the midst of 5 secondary schools.

Thank God it’s Friday (T.G.I.F.)Our drop-in centre helps youths discover their strengths

and express their talents through music, dance, sports

and structured activities, with the aim of developing their

leadership qualities and spirit of volunteerism.

During the year, we reached a total of 126 individual youths

(including about 30 newcomers) with an average weekly

attendance of 25 youths. Equipping them with competency

skills for outreach work helps expand their horizons to see

themselves as positive contributors to the community and

society. Highlights this year were:

• Workshops on “Boy-Girl Relationships” in August 2014

focused on love and respect for the opposite sex and

“Aim High” in December 2014 focused on SMART goals

and aspirations.

• Team building and bonding in October 2014, was held

at the Escape Room @ Prinsep Street.

Guidance Programme (GP)The structural components of this Programme for youths

referred by the courts include individual counselling

sessions, groupwork sessions, parent-teen bonding day

and camp. The overarching theme of “Who Am I In This

World” in GP focuses on the developmental needs of

the youths. We served a total of 100 youths in 2014/15.

• The youths organised, planned and engaged the BASC

children for a day of games and activities.

• A visit to Teen Challenge gave the youths a glimpse

of how the residents overcame the obstacles and

challenges in their lives.

• Facilitated by Camp Challenge, the youths learnt how

to overcome their fears in station games and high

elements obstacle courses.

• Outing for parents and youths to Maritime PSA and

Gardens by the Bay to encourage bonding and

communication.

School Social Work (SSW)SSW forms a vital link between the school, family and

community agencies to support children and at-risk youths

to reach their full developmental potential. During the year,

we worked with 4 Secondary Schools and a Primary School,

involving a total of 43 students.

Apart from individual and family counselling, SSW also

offers fun, adventurous and engaging programmes using

drama, videos, games and experiential learning to bring

across fundamental values and principles.

Highlights for this year:

• Groupwork programmes for students from single parent

families, tailored in collaboration with

- TOUCH Cyber Wellness, to address cyber addiction

among at-risk youths.

- Health Promotion Board, to run a Smoking Cessation

Programme for youths who wished to stop smoking.

• A drop-in centre for 8 months at a primary school

instilling values and life skills for 15 students while

helping them academically.

• 2 road shows were held to increase awareness of our

services.

“Transformed youths, serving and inspiring others

to do the same”

A visit to Teen Challenge gave the youths a glimpse of how the residents overcame the obstacles

and challenges in their lives

LAKESIDE FAMILY SERVICES ANNUAL REPORT 2014/15

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Streetwise Programme (SWP)SWP is a mandatory 6-month programme to help youths

referred by the police break away from gang involvement

and empower them with positive life skills and social skills.

In total, 24 youths underwent SWP during the year. Some

noteworthy activities:

• Parenting Workshops in November 2014 and June 2015

on parenting styles and effects, techniques, strategies

of communication and skills in setting limits and

boundaries.

• Friendly soccer matches in collaboration with Reach

Family Service Centre in December 2014 and June

2015, allowed our youths to apply teamwork and

effective communication skills.

• 2 camps (December 2014 and June 2015) were

conducted to help youths identify and build their

strengths and appreciate their own uniqueness.

• Visits to Breakthrough Missions Halfway House during

the November and June school holidays help encourage

and inspire the youths through the testimonies of ex-

gang members.

Dance- Beatzomatics, our Hip-hop dance crew of 8 youths,

is another platform for the youths to build confidence

and learn the importance of discipline, teamwork and

perseverance. Taught by a professional dance instructor

once a week, the youths performed at the Family @

Agape dinner and at the Volunteers’ Appreciation Day

in 2014.

EXPEDITION AGAPE (EA) Expedition Agape empowers youths who are facing

challenges in their lives as “Leaders in Action” through

supportive, life-transforming relationships with volunteer

mentors over a 6-month journey of self-discovery and

growth, the highlight of which is a 2-week overseas service-

learning expedition.

Team Cambodia 2014In partnership with Cornerstone Project, the team

comprising 9 volunteer mentors and 6 youths built a hut for

a family in Cambodia, gave the new Vocational Institute a

fresh coat of paint, designed attractive murals for the school

and conducted enrichment and educational programmes

for the children.

Team Thailand 2015Comprising 8 volunteers and 10 youths, the team partnered

with Vision Trust for 11 days in Thailand, helping to pave a

road for a village school in Huay Malai.

YOUTH CORPS SINGAPORELakeside Family Services is a community partner of Youth

Corps Singapore, which supports youths who are keen to

serve the community. As the catalyst for youth volunteerism,

it harnesses the energy and passion of youths to ignite

positive change in society through community development

projects.

In 2014/15, 30 aspirants were involved in community

change. These include:

a) developing a community garden and promoting interest

in gardening and environmental-related activities

amongst the Active Seniors Club.

b) starting a reading programme for preschoolers to

cultivate their interest in English and enhancing their

literacy level.

c) conducting educational workshops for the children in

Cambodia from Koh Rumdual island and implementing

a survey for the households on their access to clean

water.

d) conceptualising a camp to engage and empower the

youths of Agape Vision in Malaysia as leaders of their

lives.

Friendly soccer matches in collaboration with Reach Family Service Centre in December 2014

and June 2015, allowed our youths to apply teamwork and effective

communication skills.

LAKESIDE FAMILY SERVICES ANNUAL REPORT 2014/15

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LIFE

“Experiencing wholeness through holistic support”

FAMILY and

“Love Cafe” is a marriage enrichment workshop for married

couples. The 10 participants learned the ‘hows’ of deepening their relationships and building stronger foundations through

experiential activities.

Adult & Family Life Services focuses on empowering adults, couples and parents and their children with skills to strengthen family relationships.

Highlights for the year:

• “Family Fun Day” at the Singapore Botanic Gardens on

20 June 2015. 18 parents and 26 children learned to

improve bonding and communication in their families.

• “Daddy and Me: Super Dads, Super Kids”, a special

half-day event held on 8 November 2014. It emphasises

the significant role of fathers in their children’s

development. 7 fathers and their children took part in

this inaugural programme.

• “Love Cafe” is a marriage enrichment workshop for

married couples. The 10 participants learned the ‘hows’

of deepening their relationships and building stronger

foundations through experiential activities.

• The Malay-speaking Mothers’ Support Group (MSG)

planned activities to help homemakers overcome

isolation and expand their social network with other

mothers. Weekly programmes include life skills talks,

Mandarin lessons, physical exercises, handicraft

sessions, festive celebrations and outings. The Blue

Ribbon Project, a social enterprise project enabled

stay-at-home mothers to utilize their sewing skills to

supplement their families’ income.

• “Discover 5 Languages of Appreciation at the

Workplace” and “Super Dads Super Kids: Building a

Bond that will Last!” talks were conducted for Shell

Jurong Island’s staff as part of their “Lunch and Learn”

programme.

The Active Seniors’ Club (ASC)

– “Living fulfilled and dignified lives”

A total of 200 seniors (aged 55 and above) joined in

activities held at both Jurong West and Jurong East

Centres. Promoting active ageing and enhancing the lives

of the seniors, the ASC adopted a 3-pronged approach

focused on:

• Establishing Interest Groups in Gardening and Creative

Crafts

• Contributing to the Community with a fund-raising

initiative in the sale of terrariums

• Empowering the Seniors with talks (such as

Understanding the Lasting Power of Attorney), monthly

forums (to discuss and understand government policies

and social issues on CPF, care-giving, ageing) and

training on Befriending (to become effective community

helpers).

LAKESIDE FAMILY SERVICES ANNUAL REPORT 2014/15

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SERVICES

In collaboration with the Yellow Ribbon Fund, 23 families with 49 children

gathered to celebrate Mother’s Day aptly themed “You’re My Sunshine” to honour

mothers of the incarcerated and needy families, for their sacrificial love amidst seemingly insurmountable challenges.

TJ Haven

Family Programme with Singapore Prison ServiceAbout 480 inmates from Cluster B and their families

attended the Family Programme. Many of the inmates

and their families were touched and impacted through the

activities for family bonding and the facilitation of mutual

forgiveness and reconciliation.

Mother’s Day Celebration In collaboration with the Yellow Ribbon Fund, 23 families

with 49 children gathered to celebrate Mother’s Day aptly

themed “You’re My Sunshine” to honor mothers of the

incarcerated and needy families, for their sacrificial love

amidst seemingly insurmountable challenges. Many in the

audience were visibly touched when three mothers boldly

took to the stage to share how they maintained hope,

remained resilient and stood as pillars of support for their

families’ unity.

TelevisitOur televisit facilities served more than 100 families each

month. An average of 20 new referrals were assisted with

community resources and information.

Tuition PlusThis programme, specially for children of the incarcerated,

not only helped each child academically but also helped

them develop good social skills. An average of 10 students

attend this free tuition class weekly under the guidance

of an experienced tutor and student volunteers. Each

student’s progress is charted for monitoring, affirmation and

encouragement.

Highlights for the year

• A fun-filled family outing to the Underwater World

was held on 27 September 2014 where families

spent a day encountering creatures of the deep.

• Annual family day camp, themed FOCUS (Families

Overcoming Challenges with their Uniqueness and

Strengths) was organised in the December 2014

school holidays with the Yellow Ribbon Project and

their groups of volunteers.

• The Voice‘R’Us Club was started to provide a support

group for children, to help little ones going through

loss and grief over their parents’ incarceration. The

Club served to create a safe climate and a conducive

platform where the children were affirmed and their

voices were heard.

Families-in-Transition (FiT) Shelter Our FiT Shelter provided temporary shelter, casework

support and group work for homeless families with young

children and vulnerable elderly across Singapore. This

year, we served 89 families comprising 388 individuals.

Table 1: FiT Cases from August 2014-July 2015

Working with families Family bonding activities helped to strengthen family

relationships in a relaxed and secure environment.

Far East Organization kindly sponsored “Bonding for Life”,

a Family Staycation on 5-7 December 2014 at Village Hotel

Bugis for 37 families, with a total of 169 individuals.

“I really like the workshop R.E.L.A.X and Beating the Challenge”….both are really meaningful to me, teaching me

how to handle my stress and be a good parent to my kids. I will never forget all the memories in this staycation. Thank you all FiT Shelter staff & volunteers”

- Single mother with 5 children

“Two things I learned from this camp is to be responsible and be safe. This is our first time doing staycation. Our family had a great bonding time. The seminar

was really useful and fruitful.”

- Couple with 4 children

LAKESIDE FAMILY SERVICES ANNUAL REPORT 2014/15

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Problem Gambling ServicesLakeside Family Services (TJ) is one of the two agencies

that provides services to the public regarding applications

for self and family casino exclusion orders.

During the year, 62 applications for Family Exclusion

Order were submitted to the National Council of Problem

Gambling. We assessed and counselled 183 individuals to

help them cope with gambling-related problems.

Applicants for revocation of their exclusion orders had to

undergo intensive sessions of counselling to assess the

motive and condition of the problem gamblers and their

family. We served 32 such applicants.

Working with Shelter Children & Youth In response to the growing numbers of children and youths

staying at the FiT shelter, the Saturday Soccer Clinic was

launched on 11 April 2015. About 20 youths were nurtured

towards a healthy lifestyle and good values, and helped to

build resilience to face life’s challenges.

Regular Activities at FiT Shelter Attendance Volunteers involved(Individual/ Group/ Organisation) (Individuals)

Reading Programme, kidsRead (Weekly), Ages 4-6

FiT Tuition (weekly)

KIDS Programme (bi-weekly)Kids Interacting/Developing on Saturday

Birthday Celebrations (for ages 12-below)

Children Artouch Enrichment ProgrammeCarnival Fun-O-RamaChildren’s Outing to Jurong Bird Park Kids Programme & Carnival“Out in Jungle” school holiday programme & children’s camp

Youth Work & Enrichment Programme Just 4 Youth - Gals (Bi-monthly)Lakeside Soccer Clinic (Saturdays)Snow City Outing Youth Day Camp

Moms & Tots

YouNique - Women’s workshop

Breakthrough - Men’s Support Group

Family Bonding Activities Family Bonding Day @ Marina BarrageFamily Bonding BBQ (After Care)FEO Family Day @ SentosaFEO Downtown East

Marriage Workshop

4 - 8

4 - 10

9 - 12

77

45295226

4 - 99 - 26

1714

4 - 11

5 - 14

4 - 6

2040

119 80

20

Individuals

SP, NUS, Individuals

International Community School

Birthday-in-a-Box

NUS, EMP, NVAC, Youth Expedition Project Individuals Filipino Community Church Melanie & Friends

Individuals

Expedition Agape

Individuals

Individuals

Individuals

Expedition Agape

Individuals, FEO

FEO

Lakeside’s Family Life team

Table 2: Programmes & Activities at FiT Shelter from August 2014-July 2015

“The KIDS programme gives primary students a safe and healthy forum in which to simply be kids. They don’t get a lot of positive interaction, much less supervision in

their lives. So, to be in a safe environment that is encouraging, nurturing, and involves laughter, fun, and reasonable boundaries for how they treat one another is truly

priceless. One of my favorite moments was when an 11 year old burst out in laughter after beating me in a long game of UNO. That moment was so healthy and real for her and made all the investment in her life worthwhile. The KIDS programme works with kids in formative, crucial years of development. I have been grateful to be a small part

of what FiT does in developing their lives.” ~Kelley Ditzenberger, KIDS volunteer

“Being a part of the Reading Club is one of the highlights of my week. It brings me great joy to see the excitement and sheer delight on the faces of the kids when they

realize they can read!” ~Valerie Ditzenberger, Volunteer

“…..We are grateful that in our times of need there was someone we could rely on…. We are thankful for Lakeside FiT Shelter and staff for helping us cope with the difficult

circumstances throughout the time of our stay at the shelter.” ~Couple & two grandchildren discharged on 6 Dec 14

“It’s a great help for me and my family to stay in the FiT shelter. I fully appreciate it. I learned so many things in my life like to give and take to other family as well. I learned how to cope with our financial problems and have courage in times of crisis. Our Case

Worker always keep in touch with us, giving us advice for things to be done for the development of our family. To the staff and management of FiT Shelter, thank you so

much for helping us! We will never forget. More power!” ~Couple with two children discharged on 26 Jan 2015.

“Soccer has been a vehicle of change. Through this beautiful game, I can touch the lives of

individuals from all backgrounds.”

- Social Work Associate and Coach Mark Vera

LAKESIDE FAMILY SERVICES ANNUAL REPORT 2014/15

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Services

CASEWORK & COUNSELLING

Centre/Caseload

JW

TJ

JE

C/F JUL 13625

NEW CASES 304

TOTAL CASES (AUG 2013 - JUL 2014) 929C/F JUL 14

497NEW CASES

247TOTAL CASES (AUG 2014 - JUL 2015) 744

C/F JUL 14342

NEW CASES 139

TOTAL CASES (AUG 2014 - JUL 2015) 481C/F JUL 14

190NEW CASES

127TOTAL CASES (AUG 2014 - JUL 2015) 317

C/F JUL 14303

NEW CASES 352

TOTAL CASES (AUG 2014 - JUL 2015) 655C/F JUL 14

326NEW CASES

400TOTAL CASES (AUG 2014 - JUL 2015) 726

The comparative table shows the three highest case types

for both Centres were Financial, Parenting and Marital.

Mental Health cases were the 4th highest case type for the

year.

Though financial cases have remained as the highest

case type, this year saw an overall drop of 17%. This was

perhaps due in part to the change in School Pocket Money

Fund (SPMF) policy of limiting support to 24 months, unlike

previous years when further extension of SPMF assistance

was allowed.

Staff Training/CSWP-SSNETAll our Caseworkers received continuing professional

development and training as required by the Social Work

Accreditation and Advisory Board (SWAAB) and the

Singapore Association for Counselling (SAC). This enabled

them to be better equipped with relevant knowledge and

skills to engage and assist the clients we serve, with their

varied needs.

All family service centre (FSC) staff underwent the 7-day on-

boarding by MSF to be equipped with the Code of Social

Work Practice (CSWP), a common framework for all FSCs’

Social Work Practitioners (SWP) to handle vulnerable and

at-risk families with low or high complexities of issues with

professional competency.

In-House TrainingDespite a hectic year of changes in the social service

landscape, several in-house training workshops to build

staff capability were conducted:

1. Working with Children using Attachment Theory

2. Rainbows - a programme for single parents or

children who experience grief and loss due to death,

separation or divorce of their parents

3. Motivational Interviewing

Supervision & TrainingIn line with our clinical supervision system, all staff received

individual, group and peer supervision. In addition, 10

new supervisors received training to equip them to serve

as clinical supervisors. We also engaged an external

consultant to help hone the supervisory and clinical skills

of our senior staff.

Casework & Counselling Support Programme (CCSP)

“Saving is important for the future” ~ Financial Literacy Workshop participant

“Listening without judging”

“Give time for my kids to talk to me,”~ Parenting Workshop on Communication participant

CCSP enhances relationships and provides holistic

programmes to meet the diverse needs of low-income

and vulnerable families. Through small group discussions,

brainstorming sessions and workshops, clients are also

engaged in various interactive activities and games.

During the year, we organised 7 family programmes and

workshops to instil and cultivate positive beliefs, values and

skills in the clients.

We are grateful to Far East Organization (FEO) for their

sponsorship of all the events. Volunteers from FEO also

gave their time and energy to befriend our clients and to

help facilitate group discussions.

TOTAL CASES 2014 AND 2015 CASE TYPE Aug 2013 to Jul 2014 Aug 2014 to Jul 2015

Type of cases JE JW TJ Total JE JW TJ Total

Elderly 8 11 1 20 11 7 4 22

Employment 7 0 4 11 5 1 3 9

Family conflict 43 33 14 90 40 33 13 86

Financial issues 285 514 292 1091 347 384 177 908

Family violence 9 20 12 41 11 13 5 29

Interpersonal 12 28 4 44 11 26 2 39

Mental Health 59 37 16 112 71 27 11 109

Marital 68 67 29 164 68 60 22 150

Parenting 58 91 30 179 64 67 31 162

Shelter/Housing 46 49 53 148 29 27 29 85

Youth Issues 20 16 11 47 10 11 3 24

Health issues 0 6 5 11 1 7 1 9

Partner Violence 3 4 2 9 7 4 1 12

Addiction – gambling 5 6 0 11 8 2 0 10

Others 32 47 8 87 43 75 15 133

Total 655 929 481 2065 726 744 317 1787

Though financial cases have remained as the highest case type, this year saw an overall

drop of 17%.

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Activity Objectives Dates No of Volunteers Participants (Organisation)

Hari Raya Puasa Festive Giving cum Family Bonding Day

Healthy Cooking & Nutrition Workshop

Back2School cum Financial Literacy Workshop

Chinese New Year Festive Celebration – Parenting workshop and study skills for children

Parenting Workshop on Communication and Family Bonding – Jurong Bird Park

Financial Literacy Workshop

Outing to Zoo

Hari Raya Puasa Festive Giving - Family Bonding Day

Provide festive cheer to needy families

Inculcate knowledge of healthy eating within a budget. Basic food hygiene and spend wisely on healthy food for the children

Knowledge and skills in budgeting and management of family finances

Provide festive cheer to needy families

Equip parents, youths, and children with effective communication skills

Financial planning and budgeting for both adults and children

Provide festive cheer to needy families

15 Aug 2014

15 Nov 2014

5 Dec 2014

27 Feb 2015

10 Apr 2015

18 Apr 2015

12 Jun 2015

13 Jun 2015 - 31 Jul 2015

265

77

129

140

59

46

67

65

164

8 (FEO)

3 (FEO)Health Promotion Board

9 (FEO)

11 (FEO)

4 (FEO)

8 (FEO)

6 (FEO)

8 (FEO)

11 (FEO)

Group workIn June 2015, the Sunshine Support Group was started for single-parent

families. It helps them overcome their life transitions and develop inner

resilience. Through an intense group process, participants worked through

their pain and grief. They shed tears and shared their feelings with drawings,

discussion, videos and roleplay.

Community Outreach Door-to-door needs assessment, community walks,

community mapping, setting up educational booths,

and networking sessions were all part of our Community

Outreach efforts to create awareness of our services. This

was done in collaboration with key stakeholders in the

community, including grassroots leaders, schools and other

agencies. We were able to reach out to even more people

in to community to provide help and support for individuals

and families needing assistance.

Community WalkIn Aug 2014, together with student volunteers from

Singapore Polytechnic, we conducted door-to-door surveys

with 120 residents in Teban Garden and Pandan Garden.

During community walks and conversations with residents

at Teban Garden, we were also better able to understand

the profile and issues faced by the community, their needs

and strengths. A similar exercise was carried out in Yuhua

from June to July 2015, where we surveyed 81 residents

and followed up on those who are needy.

In May 2015, an educational and needs assessment booth

was set up at Jurongville Secondary School in collaboration

with the Jurong East Neighborhood Police Centre (NPC).

Many youths came to know about our youth programme

through this outreach.

Love your neighbours, Singapore Love your neighbours, Singapore, was a special event

organised as part of our National Day Celebration. It aimed

to raise awareness of loving our neighbours and encourage

residents to reach out to one another.

Together with clients, beneficiaries and residents of the

Jurong Spring community, we delivered craftwork gifts,

red-and-white pinwheels and food hampers to low-income

elderly and their families in the neighbourhood. Mr Desmond

Lee, Member of Parliament for Jurong GRC (Jurong Spring)

graced the event and participated by personally making

several pinwheels for the vulnerable families. Thank you, Mr

Lee! Let’s keep up the “Kampong spirit!”

“I know others are hearing me and understand what I am going through”

“Forgiving is difficult but I need to learn to forgive myself ”

“This is the first time I am able to talk about my past and shame and I feel a sense of freedom in my spirit”

“Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime”

~ Heartfelt words from single parents

LAKESIDE FAMILY SERVICES ANNUAL REPORT 2014/15

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Lakeside has been blessed with volunteers from various

organisations including neighborhood schools (Nan Hua

High School, Fuhua Secondary School), international

schools (United World College of South East Asia, ISS

International School Singapore, International Community

School), tertiary institutions (Singapore Polytechnic, Ngee

Ann Polytechnic, National University of Singapore, Nanyang

Technological University), associations (American Woman

Association) and churches (Agape Methodist Church,

Gospel Light Christian Church, Angora Brethren Chapel,

Church of Singapore, Faith Methodist Church, Westside

Anglican Church). There were also individuals from youths

to senior citizens who came forward to give their time.

This year, Lakeside has seen a growing number of

corporations such as Pacific Radiance and Levi Strauss

& Co. stepping forward to organise outings, movies and

meaningful programmes, as part of their Corporate Social

Responsibility projects. Volunteers from corporations are

also stepping up to be regular volunteers.

Lakeside is always looking for new ways of engaging

volunteers to be our partners to serve the community,

tapping on the community spirit to bring joy to the

underprivileged.

We would like to thank all our volunteers and partnering

institutions for their selfless contribution to Lakeside Family

Services in Changing Lives, Transforming Communities.

Lakeside is always looking for new ways of engaging volunteers to be

our partners to serve the community, tapping on the community spirit to

bring joy to the underprivileged.

Sponsorship And FundraisingMany of our programmes and activities would not have been possible

without the kind support of our community partners, including the

government, statutory boards, as well as donations from individuals,

corporates and religious institutions, foundations and the public.

In May 2015, Lakeside was privileged to have Eagle Eye Centre as

our Title Sponsor for our Charity Golf Tournament at Jurong Country

Club. Chairman of Temasek Holdings, Mr Lim Boon Heng, graced

the occasion as our Guest-of-Honour.

Lakeside is blessed to have partners such as Far East Organization,

Shell Jurong Island, Pfizer Asia Pacific, Schneider Electric Singapore,

WD Media Singapore, Singapore Press Holdings, Hewlett-Packard

Singapore and many more.

On top of sponsorships and donations, they have also supported

us with their initiative and volunteering. We are grateful for the time,

effort, and financial resources they have contributed to serve the

disadvantaged in our community.

Number of Volunteers by Service Areas

Casework and CounsellingSupport Programme

Specialised Services

Adult and Family Life

Youth Services

Children Services

SPONSORSHIP & FUNDRAISING

MANAGEMENT & VOLUNTEER

DEVELOPMENT

8610%

63770%

13014% 45

5%

111%

Total number of volunteers is 909

LAKESIDE FAMILY SERVICES ANNUAL REPORT 2014/15

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TRANSFER TO ACCUMULATED FUND$2,685,99527%

CHILDREN & YOUTH SERVICES$958,7299%

CASEWORKAND

COUNSELLING$3,813,650

38%

BEFORE & AFTER SCHOOLCARE$1,017,74710%

SCHOOL POCKET MONEY

$563,7006%

OTHER PROGRAMMES & SERVICES$981,63110%

SOURCES OF FUNDS

Total $10,021,452All figures are rounded to the nearest $’000

USES OF FUNDS

Total $10,021,452All figures are rounded to the nearest $’000

1. There are no employees with emoluments above $135,000 p.a. The income of the top three executives of the centre lies in the band of $100,000 - $135,000 p.a.

2. Management Committee members do not receive remuneration and benefits for their services. 3. Lakeside’s policy is for all staff and Management Committee members to make an annual declaration of potential conflicts of

interest. 4. The procedures for handling all conflicts of interest are documented in Lakeside’s Policy on Conflict of Interest. 5. Lakeside’s Reserves Policy is to have a maximum of two years’ operating expenses in reserve. Any amount in excess of this is

to be used for new programmes and services, given to other charities with a similar mission, or used to start another charity.6. Our banks are United Overseas Bank, Development Bank of Singapore, Maybank, CIMB Bank Berhad, Hong Leong Finance

and UBS AG.7. Our auditors are Tan & Teh, Public Accountants and Chartered Accountants.

SCHOOL POCKET MONEY$563,700.006%

OTHER PROGRAMMES & SERVICES$2,656,328.5026%

CHILDREN & YOUTH SERVICES$560,338.506%

DONATIONS$866,855.009%

OTHER INCOME$200,390.002%

BEFORE & AFTER SCHOOLCARE$736,222.007%

GOVERNMENT &OTHER GRANTS$4,437,618.00

44%

Executive Director: Teo Tee Loon

Directors: Chia Lay Lian (Family Services), Edwin Quek (Casework and Counselling

Services), Belinda Koh (Community Outreach), Lim Geok Huat (Specialised

Services)

Assistant Directors: Philip Chia (Sponsorship), Jimmy Png (HR, Facilities, IT, Community Partnerships),

Goh Soo Kwan (Corporate Services)

Senior Counsellors: Simon John Bongard, Willie Chien, Jacqueline Heng, Wendy Koh, Theresa Pong

Assistant Senior Counsellor: Albina Chan

Counsellors: Fiona Chee, Alyssa Chong, Rose Faquir, Joyce Lim, Diana Low, Nigel Ng,

Lee Wei Hao, Jeanie So

Senior Social Workers: Steve Boey, Rachel Bansan, Choi Ting Chun, Chong Lai Ha, Richy Hay,

Diana Tan, Vincent Wee, Lim Sheau Huey, Ame-Phil C. Osorio

Assistant Senior Social Worker: James Yew, Christopher Chua

Social Workers: Andrew Chong, Jaclyn Tan, Tan Thiam Nguan, Vanessa Vasquez Varga,

Hedy Wong, Diana Ngien, Fiona Ong, Weevyn To, Irene Abao, Joyce Ang,

Anabelle Suemith, Eunice Ho

SOURCES & USES OF FUNDS

MANAGEMENT COMMITTEE (2013-2015)

STAFF

Designation Name

Chairman Andrew Tay

First Vice Chairman Ng Wai King

Second Vice-Chairman David Ng

Secretary Ow Chee Kee

Treasurer Cheong Poh Kin

Assistant Treasurer Ho Li Peng

Member Lee Chong Min

Member Tan Wee Fong

Member

(1 Aug 2013 - 31 Dec 2014) Jimmy Png

Member

(From 1 Jan 2015) Seong Koon Wah Sun

Ex-Officios from Agape Methodist Church Rev Vincent Goh

Wong Chee Hoe

LAKESIDE FAMILY SERVICES ANNUAL REPORT 2014/15

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Social Work Associates: Edward Choy, Tan Wei, Mark Vera, David Lim, Anna Lee York, Theresa Jude

Associate Counsellors: Chiam Ling, John Chong, Vincent Law, Lee Wei Ling, Ow Chee Kee,

Phoon Kum Yuen, Wendy Yeap

Associate Social Worker: Elaine Lee

Reading Specialist: Cate Tan

Programme Coordinators/Executive: Magdalene Wee, Helen Thamarai, Gan Seok Loo

Finance Manager: Joanne Yow

Accounts Executive: Chloe Ngang, Melody Yong

Human Resource Executives: Grace Samuel, Claudette Saavedra

Senior Administrative Executive: Charles Wijaya

Administrative Assistants: Christine Chong (Tele-Visit), Grace Koh (Jurong East), Jenny Lee (Jurong

West), Rosalind Mok (Jurong West), Miranda Suen (Taman Jurong),

Grace Foo (TJ Haven)

Community Partnerships Manager: Grace Tan

Community Partnerships and

Volunteer Management Senior Executive: Alvin Teo

Community Partnerships Executive: Constance Lim

Head, Agape Inspires: Serene Koh

Executive, Agape Inspires: Julia Ho

Head, Early Childhood & Student Care Violet Sim

Assistant Heads, Student Care: Phoebe Leong (West), Faith Kwan (East)

Senior Teachers: Lydia Lau, Christine Lee, Shirley Lee-Yap, Soh Wai Kee, Teh Puay Hua

Teachers: Desmond Au, Doris Ho, Leong Wai Wan, Florence Lim, Catherine Nai, Pang

Ngan, Cassandra Ng, Ng Sze Yong, Betty Soh, Serene Soo, Andreanna

Angeline Stewart, Tan Swee Lan, Yeo Jiao Min, Matthew Tan, Sabrina Grace Tan

Cooks / Kitchen Helpers: Chia Kim Lian, Chong Yuit Thim, Ong Peck Choo, Anna Hung

Cleaners: Rusnah Bte Adan (Taman Jurong), Sim Ah Huay (Jurong East), Tan Choon Gek

(Jurong West), Tan Beng Hong, Tien Choon Hua

PARTNER US! LAKESIDE FAMILY SERVICES ANNUAL REPORT 2014/15

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RESPONSE FORM

Mr/Mrs/Ms/Mdm/Dr/Prof or Company# ________________________

Name _________________________________________________

NRIC/FIN/UEN No _______________________________________

Address _______________________________________________

___________________________________________ S ( )

Date of Birth ___________________________________ Sex: M/F#

Contact _________________ (Home) __________________(Office)

________________________________________________ (Mobile)

Occupation _____________________________________________

Email __________________________________________________

I would like to volunteer with Lakeside Family Services! Please contact me and send me more information.

I am pleased to make a contribution of the following amount

One Time Donation

$500 $250 $150 $100 $50

Other Amount _________________________________________

Monthly Donation

$100 $80 $50 $20 $10

Other Amount _________________________________________

I would like to make my donation through

Cheque No ____________________ Bank __________________

(Please make cheque payable to “Lakeside Family Services”)

Online donation (www.sggives.org/lfc)

GIRO (Please complete form below)

Please be assured that your personal information will be kept strictly confidential. Your personal donation is eligible for two & a half times tax deduction. Please provide us your tax ref no (e.g. NRIC / FIN no. or ROC no.) for the donation to be tax deductible and automatically included in your tax assessment. Thank you.

By submitting this form, I acknowledge that Lakeside Family Services is collecting my personal data in this form in relation to my donation. I hereby consent to the agency collecting, using or disclosing my personal data to IRAS for the purpose of income tax deduction.

GIRO APPLICATION FORM

Part 1: For Donor’s Completion

Part 2: For Lakeside Family Services’ Completion Part 3: For Bank’s Completion

1) I/We# hereby instruct you to process Lakeside Family Services’ instructions to debit my/our# account. 2) You are entitled to reject Lakeside Family Services’ debit instruction if my/our# account does not have sufficient funds and charge me/

us# a fee for this. You may also, at your discretion, allow the debit even if this results in an overdraft on the account and impose charges accordingly.

3) This authorisation will remain in force throughout the deduction period stated, or until it is terminated by your written notice sent to my/our# address last known to you or upon receipt of my/our# written revocation through Lakeside Family Services.

Date ___________________________________________________

To: (Name of Bank) _______________________________________

Branch ________________________________________________

Name of Billing Organisation: Lakeside Family Services

Customer Name _________________________________________

NRIC/FIN No ___________________________________________

My/Our# Name(s) (as in account) ___________________________

Monthly Donation (payment limit) $ __________________________

My/Our# Account Number: _________________________________

My/Our# Contact (Tel/Fax) No(s) ____________________________My/Our Company Stamp/Signature(s)/Thumbprint(s) # (as in bank’s record)

Bank Branch Lakeside Family Services’ A/C No7 3 7 5 0 3 5 9 9 5 - 3 4 0 5 8 7 - 0

Bank Branch Account No to be debited

Lakeside Family Services’ Donor Ref No

To: Lakeside Family Services

This application is hereby rejected (please tick) for the following reason(s):

[ ] Signature/Thumbprint # differs from Bank’s/Finance Co’s records [ ] Wrong account number[ ] Signature/Thumbprint * incomplete/unclear #[ ] Amendments not countersigned by customer [ ] Account operated by signature/thumbprint #

[ ] Others: ____________________________

______________________ ____________________ ________Name of Approving Officer Authorised Signature Date *For thumbprints, please go to the branch with your identification documents#Please delete where inapplicable

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Mr Tharman Shanmugaratnam, Deputy Prime Minister & Coordinating Minister for Economic and Social Policies, Member of Parliament for Jurong GRC (Taman Jurong)

Mr Tan Chuan-Jin, Minister for Family and Social Development, Member of Parliament for Marine Parade GRC (Kembangan-Chai Chee)

Ms Grace Fu, Minister for Culture, Community and Youth, Leader of the House, Member of Parliament for Yuhua SMC

Mr Desmond Lee, Senior Minister of State, Ministry of Home Affairs & Ministry of National Development, Deputy Leader of the House, Member of Parliament for Jurong GRC (Jurong Spring)

Dr Amy Khor, Senior Minister of State, Ministry of the Environment and Water Resources & Ministry of Health, Member of Parliament for Hong Kah North SMC

Dr Tan Wu Meng, Member of Parliament for Jurong GRC (Clementi)Mr Ang Wei Neng, Member of Parliament for Jurong GRC (Jurong Central)Ms Rahayu Mahzam, Member of Parliament for Jurong GRC (Bukit Batok

East) Mr Lim Boon Heng, Chairman, Temasek Holdings

AbbottAchieve Group AsiaAgape Methodist ChurchAgility International Logistics Pte Ltd American NavyAmerican Women’s Association of SingaporeAng Mo Kio Secondary SchoolAnglo-Chinese Junior College Anglo-Chinese School IndependentAnglo-Chinese School (International) SingaporeAngora Brethren Chapel Asian Medical Foundation LtdAssisi Hospice

Barker Road Methodist Church Beautiful People Bishan Properties Pte LtdBlessed Grace ChurchBlue Ribbon Project Bo Tien Welfare ServicesBoys’ Town Bringing Love to Every Single Soul (Singapore)Bukit Batok Citizens’ Consultative Committee Bukit Batok East Citizens’ Consultative Committee Bukit Batok Secondary School Bukit Merah Citizens’ Consultative Committee

Canberra Secondary SchoolCentral Narcotics Bureau Central Police Station CEVA LogisticsCMIA Capital Partners Pte LtdCity Harvest ChurchChangi Village HotelChangi Prison Changi Women’s Prison Chee Sang Dental Supply Co. Christ Methodist ChurchChurch of Singapore (Bukit Timah) Clementi Police DivisionClinical and Health Psychology Centre, National University of SingaporeCMIA Capital Partners Pte Ltd Community Chest Cowell Insurance Pte LtdCPA (Certified Practising Accountants) Australia Credence PartnersCrossroads International Church Cummins Asia Pacific Pte LtdC W Yuen Construction Pte Ltd

Daimler South East Asia Pte LtdDefence Science and Technology AgencyDepartment of Psychology, National University of SingaporeDepartment of Social Work, National University of Singapore Department of Sociology, National University of Singapore Deutsche Bank AGDymon Asia Capital (Singapore) Pte Ltd

Eagle Eye Centre Pte LtdEng Seng Tech Pte LtdEpson Singapore Pte Ltd

Faith Methodist Church Families for Life Far East OrganizationFar East Square Pte LtdFat Cat Cycles Pte Ltd Fidecs Engineering Pte LtdFitLionFour Leaves Pte LtdFresh Start Bakeries Fuhua Secondary School

GlobalFoundries Golf Digest Singapore Good One Logistics (S) Pte Ltd Gokujo LabGospel Light Christian Church Grace Design Consultant Guangyang Secondary School

HardwareMag Harvest Supply Pte Ltd Health Promotion Board Singapore Healthserve Ltd Hewlett-Packard Singapore (Private) Limited Hospice Care Association Housing and Development Board (HDB) Hope Church Singapore The Hongkong and Shanghai Banking Corporation Limited Hwa Chong Institution

IG Batam Logistics Pte LtdInstitute for Financial Literacy International Community School (Singapore) ISS International School Singapore

Jamiyah Children’s Home JL Marine & Engineering Pte Ltd JP Nelson Equipment Pte LtdJurong Central Citizens’ Consultative Committee Jurong Country Club Jurong East Neighbourhood Police Centre Jurong Green Community Club Jurong Green Resident Committee Jurong Junior College Jurong Police Division Jurong Spring Citizens’ Consultative Committee Jurong Spring Community Club Jurong Secondary SchoolJurongville Secondary SchoolJurong West Neighbourhood Police Centre

Kentucky Fried Chicken Management Pte LtdKingsville Pacific (Since 1978) Pte Ltd

Lakeside’s Before and After School Care Centre Student Alumni L K Ang Construction Pte LtdLee Foundation The Learning Campus Preschool Pte Ltd LeVeL33 Pte Ltd Levi Strauss & Co. Levi Strauss Foundation LX Management Services Pte Ltd

Marina Green LtdMarriage CentralMini Toons Pte Ltd MechFire Engineering & Construction Pte LtdMellford Pte LtdMethodist Church Of The Incarnation Micro Semiconductors Pte LtdMinistry of Culture, Community and Youth Ministry of Social and Family Development Moh Seng Services Pte Ltd

Nan Hua High School Nanyang Technological University National Council of Social Service National Council on Problem Gambling (NCPG)National Heritage BoardNational Institute of Education National Library BoardNational University of Singapore National Volunteer and Philanthropy CentreNational Youth Council NTUC Fairprice Foundation Limited NTUC Learning HubNUS High School

ONE°15 Marina Club OneNine57 Pte LtdOOJO, Digital Marketing Agency Oriental Sheet Piling Pte Ltd

Pacific Radiance Ltd Pass-it-OnPatrick D. Harrigan Foundation LtdPaya Lebar Methodist ChurchPeople’s Association (PA) Pfizer Asia Pacific Pte LtdPica Digital Pte LtdPico Art International Pte Ltd Pizza Hut Singapore Pte Ltd

Ponte GroupPresident’s Challenge

Raffles Girls’ School Raffles Institution RexelRiver Valley High School RMA Contracts Pte LtdRolls-Royce Singapore Pte LtdRotary IMC Pte Ltd

Schneider Electric Singapore Pte LtdSG Healthcare Pte Ltd The Shaw Foundation Shell Chemicals Seraya Pte Ltd Shell Jurong Island SinCo Technologies Pte Ltd Sim Law Practice LLCSingapore American SchoolSingapore Institute of Management Singapore Island Country Club Singapore Management University Singapore Police Force Singapore Polytechnic Singapore Press Holdings Foundation LtdSingapore Press Holdings LtdSingapore Prison Service Singapore Refining Company Pte LtdSingapore Repertory Theatre Student Education FundSpacez Real Estate Pte LtdSPH Magazines Pte Ltd Sri Lakkshmi Vilas Pte LtdSocial Development Network South West Community Development Council St Joseph’s Home Straits Times’ School Pocket Money FundStrato Maritime Services Pte LtdStudent Care Services (Clementi) Studio Milou Singapore Pte Ltd

Taman Jurong Citizens’ Consultative Committee Taman Jurong Citizens’ CCC Development & Welfare FundTaman Jurong Community Centre Tampines Court Pte. Ltd Tan Chin Tuan Foundation The Tanglin ClubTanglin Trust SchoolTee Hai Chem Pte LtdTeen Challenge (Singapore)Teho Water & Envirotec Pte Ltd The Community Foundation of SingaporeThe Food Bank Singapore The MoneySENSE–Singapore Polytechnic Institute for Financial Literacy Theng’s Eye Clinic Pte Ltd THK FSC @ Jurong TOUCH Cyber Wellness CentreToh Kian Chui Foundation Tong Ming Xi Gallery Toll Integrated Feeder Pte Ltd Tote Board TRAC WSCSTrent Global College of Technology & Management Pte LtdTSMP Law Corporation

United Overseas Bank Limited United Project Consultants Pte Ltd United World College of South East Asia (Dover Campus) Universal Paradigm Pte Ltd

Wah Hao Construction Pte LtdWarner Music Singapore Pte LtdWesley Methodist Church Western Digital Company Westside Anglican ChurchWongPartnership LLP Workforce Development Agency

Yellow Ribbon Fund YHS (Singapore) Pte LtdYouth Corps SingaporeYuhua Citizens’ Consultative Committee

5Stones Pte Ltd

All our generous donors All our dedicated volunteers

Postage will be paid by addressee.

For posting in Singapore

only.BUSINESS REPLY SERVICE PERMIT NO. 08310

LAKESIDE FAMILY SERVICES 21 Yung Ho Road, #03-01

The Agape,Singapore 618593

Please fold along the dotted line

A registered charity:

Please fold along the dotted line

THANK YOU

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Lakeside Family Services is a Member of NCSSCharity Registration No: 1294

IPC No: IPC000214 UEN: S97SS0022B

Registered Address:Blk 516, Jurong West St 52,#01-73, Singapore 640516

www.lakeside.org.sg

Taman Jurong Centre

21 Yung Ho Road, #03-01

The Agape, Singapore 618593

Tel : 6265-6522

Fax : 6265-6523

Email : [email protected]

Jurong West Centre

Blk 516, Jurong West St 52,

#01-73, Singapore 640516

Tel : 6567-1908

Fax : 6565-6435

Email : [email protected]

Jurong East Centre

Blk 302, Jurong East St 32,

#01-22, Singapore 600302

Tel : 6564-9722

Fax : 6564-9422

Email : [email protected]

Office hours: 9.00am to 5.30pm (Monday to Friday)

OUR CENTRES

Jurong East Centre

Blk 302, Jurong East St 32,

#01-22, Singapore 600302

Tel : 6564-9677

Fax : 6564-9876

Email : [email protected]

Jurong West Centre

Blk 514, Jurong West St 52,

#01-18, Singapore 640514

Tel : 6567-7270

Fax : 6896-0516

Email : [email protected]

BASC hours: 7.00am to 7.00pm (Monday to Friday)

7.30am to 1.30pm (Saturday)

BASC CENTRES

Families-in-Transition Shelter Office

Blk 118D, Jalan Membina,

#01-111, Singapore 164118

Tel : 6271-1744

Fax : 6274-0410