Kevin Green Resume January 2017

Kevin Green Resume November 2016

Full Name: Kevin GreenContacts: +61 434 359 116 :[email protected]

Address: 1 / 50 Marina Blvd,

Banksia Beach, Bribie Island QLD 4507

Career Summary:

Throughout his career, Kevin has worked in diverse businesses, however undertaking similar roles requiring learning and development, training, client service, staff supervision and coordination. Training partnered with learning and development and administration has been the major focus of his career to date. All elements of Kevin’s roles have required specialist administrative skills in coordination, managing staff, clients and/or facilities, budgets and events.

Professional Comment:

I am an energetic, motivational, professional leader who is passionate about and the importance of customer service, training, learning and development within organisations. I am positive and enthusiastic showing ambition and drive. I am thoroughly reliable and committed to getting the job done. I am a natural negotiator, with excellent administration, interpersonal and communication skills able to motivate and get the best from staff, teams and both internal and external stakeholders.

Skills and Experience Summary:

Experience: Extensive experience in vocational education and training, learning and development,

management and customer service Broad experience in traditional and modern business administration practices. 20+ years’ experience in training 30+ years’ experience in forward facing customer service. 25+ years’ experience in administration.

Solid knowledge of: Training program development, documentation and delivery systems. Staff management, supervision and training. Customer service principles. Effective oral and written communication Reporting of training to senior staff and key stakeholders Monthly and annual reporting experience. Managing key stakeholder relationships. Administration procedures. Rapidly acquire new information, standard operating procedures. Prepare and implement OH&S policy and procedures

Kevin Green - : +61 434 359 116 : [email protected] Page 1 of 5

mailto:[email protected]



Employment Experience:

July 2015 – Current; Administration Coordinator; Australian Election Company Provide confidential administration support for the Principle and other executives as

required. Serving as a primary point of contact and liaison with key stakeholders and other

individuals on a range of specified issues around the election process. Monitor and coordinate accounting activities including purchasing, payments and

budget planning and reporting to Principle. Gathering and entering data to maintain company records and data bases. Coordinate and oversee the day to day management of supplies, equipment and

facilities for the company including inventory management, logistics and related activities.

Resolving administration issues by analysing of information and identifying communication solutions. Guiding employee actions by researching, developing, writing and updating policies, procedures and standard operating practices.

Oversight and involvement of recruitment of up to 700 casual staff including applications process, interviews, training and payroll.

Behind the scene management of local council elections for up to 500,000 voters including (but not limited to) logistics, ordering, quality control of election nominees and ballot papers, venue hire and payments.

Acting as Project Manager to ensure Company representatives have the required equipment and background knowledge to successfully complete ballots and elections.

December 2013 – April 2015; Support Services Coordinator; St Pauls Lutheran Aged Care Village Oversight and responsibility of hotel services ensuring the facility delivered a high

quality and appropriate service, meeting all regulated standards. Leading the staff in a manner that promoted high performance and created an innovative workplace culture.

Organising and delivering education and mandatory training for staff, volunteers and students utilising both internal and external resources. Completing training needs analysis across all departments to provide performance improvement opportunities.

Attended all meetings ensuring proper minutes are taken and distributed. Providing ongoing reporting and analysis of training.

Promoted and maintained a culture of continuous quality improvement, achieving high quality care and services for residents, meeting the requirements of accreditation and fulfilling organisational goals and objectives, managing stakeholder relationships.

Maintaining and updating quality management documentation onto internal system, including (but not limited to) comments and complaints, hazards, medication incidents and improvement forms. Responding to comments and complaints in a timely manner.

Conducting operational and systems review and audits in cooperation with the various staff of the organisation ensuring completion of audit calendar;

Oversee the preparation of vacant units for sale within retirement village, including liaising with Support Centre, renovation contractors and marketing of properties and respond to queries regarding St Paul’s retirement village, including unit tours. Dealing with any issues the residents may have.

Ensuring ordering for facility was completed within a timely manner and within budgetary confines.




February 2013 – December 2013; various temporary roles including call centre officer. Handling and responding to client inquiries and selling of products ensuring KPIs met. Documentation and data entry of client contact and issues. General administrative support for company clients and team leaders.

May 2012 – February 2013; Ground Operations Training Coordinator East Coast; Skywest Airlines in partnership with Virgin (Redundancy) Responsible for the effective and efficient development, coordination and delivery of all

non-engineering training requirements including administering corrective actions to ensure all airports are compliant with required legislation, regulatory Skywest and Virgin Australia standards, across the East Coast

Ensured 11 Virgin facilitators followed Skywest training materials and other operational policies and procedures.

Developed and maintained accurate and current ground operations training syllabus ensuring all regulatory, legal and company standards are addressed.

Maintained accurate ground operations training records and providing regular training reports to Training Manager and others. Ensured training record matrix for 11 airports was kept up to date and valid.

Assisting the ATR Project manager in addressing operational functions at outports and maintaining and managing stakeholder relationships.

Re-wrote all non-engineering role specific training materials, assessments and introduced learner workbooks.

October 2011 – February 2012; Administration Coordinator (Contract); Sarina Russo Schools Australia, Brisbane Coordinating day to day running of administration and reception team. Mentoring and

training of new staff Active member of Senior Quality Management Team ensuring school was compliant in

all aspects including successful reregistration and audits. Contributing to the schools quality and educational requirements

Overall responsibility for issuing of certificates and related results ensuring AQTF standards and VET packaging rules met and adhered to.

Responsible for payroll for all casual staff Creating, maintaining and updating student records.

January 2004 – March 2011; Curriculum Manager; City College Brighton and Hove, Brighton, UK, BN1 4FA Ensured and secured high quality value for money education and training. Achieved by

developing the learning environment through the creation and maintenance of appropriate programmes, tutorial support, learner discipline and behaviour, including the securing of a safe working environment for both learners and staff.

Development, oversight and training on a range of tourism and retail courses from ages 14 upwards at a variety of educational levels.

Ensured that agreed KPI’s including target numbers and associated income were achieved. Increased retention to 94.10% from 85.69% and increased achievement to 98.88% from 80.30%

Led, managed and developed the curriculum area team of 7 directly and 4 indirectly, maintained recruitment, induction, further development and appraisal process in line with College procedures.

Ensured the team was able to support and advise learners as appropriate and to ensure that the pastoral care within the courses was effective and supportive. Introduced a mentoring program for at risk learners.




Managed a programme of 10 full time courses and various ad-hoc courses. Ensured that the teaching and learning related to the curriculum and was current to industry. Providing ongoing reporting and analysis of training to senior management and other key stakeholders.

Worked within and to budgets for curriculum staff and resources. Managed the quality assurance systems in the area, ensuring that the self-assessment

and course review process were completed effectively and to deadlines. Maintained and sustained a safe, clean and healthy working environment by

implementing all College health and safety policies and procedures as appropriate, maintained up-to-date health and safety records in all areas.

Participated in and contributed to the recruitment and enrolment process including open evenings, teacher and student taster sessions, career events etc.

Promoted, developed, monitored, evaluated and reviewed the Curriculum areas provision to ensure it met the College strategic and operational aims and local business and educational needs.

Managed learner conduct within the Curriculum area, to ensure exemplary learner behaviour to support the learning environment.

Explored, initiated and completing sources of income generation including sponsorship and managing stakeholder relationships.

Worked within the College Leadership Team to secure and promote projects and programs to underpin and secure the enrichment of the student experience.

Lead Assessor: Ensuring internal verification arrangements following examination board criteria.

Organised, managed and escorted overseas educational visits Regularly checked teaching files, registers, tutorial records, sample auditing of learner

work, reports to parents and university references. On steering group for Skills for Life (UK equivalent of NAPLAN). Managing of in-house travel agency, call centre and aviation training centre.

December 2001-December 2003; Learning and Development Coordinator/Concession Manager; Debenhams, Brighton Provided support and in house customer service training for all levels of sales advisors

and management including role specific capabilities. Provided opportunities for personal development for all staff by one to one coaching or

in house / external courses by completing of ongoing training needs analysis. Increased concessional department turnover by 16.7%

March 1994 – November 2001; Flight Supervisor and Cabin Service Trainer; Air 2000 ltd, Gatwick Airport (now part of TUI) Trained, supported and led colleagues in order to maintain levels of team work and

customer service by on board and classroom training and coaching. Completion of staff appraisals on flights to provide performance improvement

opportunities. Running of induction training programmes (specialising on customer facing skills) Management of long and short haul flights; up to 12 staff and 350 passengers.

Details of employment prior to March 1994 can be provided upon request.

Education and Further Developmental Studies:

Brighton University




Vocational Graduate Diploma in Education and Teaching (2006) City and Guilds 7407 (Teaching Certificate) Stage 1(2004) and Stage 2 (2005)

Further Developmental studies include: TAE40110 Certificate IV in Training and Assessment Suggested Evidence for Audits. (2011) Dangerous Goods Certificate (2012) Alcohol and other drugs: DAMP supervisor (2012) Tourism South East Trainer: Welcome Host, Welcome All, Lead, succeed and

motivate. Equality and Diversity training (2010) Safeguarding and E Safety (2010) OCN HALO Level 3 (Help with Active Listening in Organisations) (2004) Child Protection Training (2006) Behaviour Management (2005) Dyslexia Awareness Training (2005) Train the Trainer and Presentation Skills (2000) Staff Governor (Parents and Citizens) for 3-year period Nov 06 – Nov 09: Conflict Management Level 1 (1998) Blue card: 1112383/1



Documents

Kevin Green Resume January 2017