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Corporate KnowledgeAdvisor overview
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Overview & CapabilitiesKnowledgeAdvisors
Agenda
Introductions Review previous discussions KnowledgeAdvisors’ Capabilities Overview of data capture and
analysis process/tools Discuss pilot program
2© 2010, KnowledgeAdvisors
Who we are
KnowledgeAdvisors is a human capital analytics firm. We are the world’s largest provider of learning and talent measurement solutions.
3© 2010, KnowledgeAdvisors
Measurement Expertise
Advisory Board− Josh Bersin− Dr. Robert Brinkerhoff− Dr. Jac Fitz-Enz− Dr. Jack Phillips− Dr. Don Kirkpatrick (retired)
KnowledgeAdvisors Experts− Measurement Strategy− Statistical Analysis− Outsourced Solutions
4© 2010, KnowledgeAdvisors
Metrics that Matter
Automated Data Collection
Push Reporting
Robust Filtering and Analytics
5© 2010, KnowledgeAdvisors
Benchmarks & Analytics
750 Million Data Points with many benchmark “slices”
Reporting that puts data into context and communicates results
Dashboards to visually interpret trends and relationships
Information distribution that reduces administrative burden
6© 2010, KnowledgeAdvisors
What we do
Automate the collection of learning evaluation data using validated and standardised instruments
Aggregate and present the data in a format that is meaningful for learning & HR professionals
Provide benchmarking to bring relevance to the data
Provide expertise to drive continuous improvement
7© 2010, KnowledgeAdvisors
Why we do it All the work by designers, facilitators, participants, coaches
and managers is for naught unless it manifests as results of importance to the business.
Credible, reliable measures are needed to determine whether the training investment is paying dividends and what refinements are needed to further improve the program’s effectiveness.
The only way to prove that resources have been well used is to continuously document and communicate relevant results.
Outcomes must be communicated to drive continual improvement in learning and development.
Effectiveness and efficiency are increased by rigorously assessing the quality of the current output, implementing ideas for improvement, measuring the impact and repeating the procedure.
8© 2010, KnowledgeAdvisors
Benefits of Metrics that Matter Provide ROUGHLY REASONABLE INDICATORS of
learning performance Shift focus to leading, versus lagging
indicators Trainers, program manager, managers,
coaches, and mentors are ranked and benchmarked, resulting in improved preparation & performance
Enables productive dialogue between HR and business.
Data informs all aspects of HR including Leadership, Recruiting, L&D, Performance, Engagement, and Talent.
9© 2010, KnowledgeAdvisors
Organisations Served
10© 2010, KnowledgeAdvisors
Streamline Evaluation
11
LMS Enrollment• Class information• Learner demographics
Post Event Evaluation
Follow Up Evaluation
Manager Evaluation
• Instant feedback• Satisfaction indicators• Impact, results predictors
• Impact, results indicators• Post-class support feedback
• Impact and results indicators and validation
• Support reinforcement
Data is transformed into Business Intelligence
© 2010, KnowledgeAdvisors
Smile Sheets into Smart Sheets
© 2010, KnowledgeAdvisors
Value Creation vs. Value Demonstration
Ava
ilab
ility
of D
ata
Importance to Senior Management
Efficiencyconstructs
(how much we train)
Performanceconstructs
(how well we train) Impact
constructs (value we
create)
Reporting Strategy - Identify Stakeholder KPI’s
Stakeholder Responsibilities
Course Manager
Ranking of Course Scores
Instructor Manager
Ranking of Instructor Performance
Operations Manager
Enrollment, Completion, Cancellation RatesUtilization Rates (Course, Location, Instructor)
Client Job Impact , Business Results, and Value Indicators
VP of L&D Operational, Financial, Cultural and Performance Indicators
14© 2010, KnowledgeAdvisors
© 2010, KnowledgeAdvisors 15
Detailed Result Catalog
View Results by
Category, Student and Question
Automate and Share Reports
16© 2010, KnowledgeAdvisors
Crosstab
17 © 2010, KnowledgeAdvisors
Compare question categories, courses,
instructors, locations, etc
Color codes scores relative to your selected benchmark:
red (under benchmark)yellow (at benchmark)green (exceeding benchmark)
Find Strengths & Weaknesses
Compare Results Internally and Against a
Benchmark
Drill Into Details
18© 2010, KnowledgeAdvisors
Compare to Internal Goals and External Benchmarks
19© 2010, KnowledgeAdvisors
Understand when training is applied or why it
isn’t being applied
Calculate Reasonable and
Scalable ROI Metrics
20© 2010, KnowledgeAdvisors
Consultatively
Discuss Training Impact
21© 2010, KnowledgeAdvisors
22© 2010, KnowledgeAdvisors
“Business Results” Imported into MTM
23© 2010, KnowledgeAdvisors
Import or Manually Track
Business Results
Determine Goals and
Color Coding
Display Results in Dashboard
Widgets 24
© 2010, KnowledgeAdvisors
Customizable Dashboards Add / Delete Tabs
Add Delete Widgets
Email and Download
Import Results
26© 2010, KnowledgeAdvisors
Instructor Performance Summary
Communicates Value Provides an overview of performance
of an individual Instructor.
Highlights Areas for Improvement Performance by Instructor
Question Category. Top/bottom analysis of Courses
and Classes Trend Analysis on Ratings and Post
Event submissions Qualitative Feedback
27 © 2010, KnowledgeAdvisors
Instructor Performance Summary
28 © 2010, KnowledgeAdvisors
A single report containing the full story of an
instructor’s performance
Talent Development Summary Communicates Value
Provides a comprehensive view of talent and development Quarterly report format (Word 2007 or PDF)
Highlights Areas for Improvement Top/bottom analysis of Courses, Instructors, Learning
Providers and Locations Trend Analysis on Learning Methodologies and
Question Categories Impact and Value analysis by Demographics and Courses On the Job impact and Barriers to Use analysis
29 © 2010, KnowledgeAdvisors
A single report containing the full story
of an organization’s performance 30© 2010, KnowledgeAdvisors
Next steps
Pilot Program 4-6 month trial of Metrics that
Matter Outsourced Administration Identify one or multiple programs to
evaluate Participate in all steps Outcomes include comprehensive
review of reporting and analytics using your own program results
31© 2010, KnowledgeAdvisors
Contact Us
Stuart HallidaySales Director07717 507 [email protected]