Jose Pena (917) 525-8342 • j.pena062016@gmail.com

SUMMARY: Strong organizational skills, reliable, and self-motivated professional; a quick learner and effective problem-solver with excellent interpersonal skills a key strength.

EDUCATION: NPower Technology Service Corps Program, July 2016-Present (Cisco Academy Network IT) 22 Week training in computer New York, NY Fundamentals, Networking, Web and MS office LaGuardia Community College September 2013-March 2014 Major: Criminal Justice Queens, NY TECHNICAL SKILLS: Operating systems: Microsoft windows 7, Microsoft exchange, windows 2008/2012 server, Linux Ubuntu, Mac OS X YosemiteSoftware: Microsoft office suite Adobe Photoshop, adobe illustrator, Adobe InDesign Hardware: Laptops, workstations, and servers (HP, Dell), Modems, Network Cards, memory, printers, scanners, and other peripherals.Maintenance: Computer assembly and disassembly, installing motherboards; creating boot disks, partitioning and formatting hard drives operating system installation; windows update, system resort; disk defragmenter; installation of anti-virus, anti-spyware, firewall; file transfer setting, and setting a new user configuration.Networks and Protocols: Windows NT, LAN/WAN,TCP/IP, IPX/SPX, DNS, POP3, SMTP, FTP, TFTP, Ethernet, Cisco Routers, wired and wireless switches, WAP, PPP, VPN

LANGUAGES:Proficient in Spanish

PROFESSIONAL EXPERIENCE:Sales Associate/Cashier October 2013-May 2015 7-Eleven New York, NY Provided prompt, efficient and courteous customer service Maintained a clean, customer friendly environment in the store Rang customer sales on an electronic cash register Completed cash, debit and credit card transactions dialy Performed all regular cleaning activities and other tasks that are included on job assignments Forecasted, order and stock merchandise with the appropriate training

Customer Service Representative/Dispatcher January 2012-March 2012 Car Tech Custom Coach Inc. Brooklyn, NY Answered a multi-line switchboard, took and relayed messages to the proper employee Faxed and received documents pertinent to business operations Dispatched jobs to tow truck drivers daily Efficiently dispatched vehicles to ensured proper coverage to service areas

Crew Member April 2011-January 2012 McDonald's New York, NY Greeted customers on arrival and requested their order Placed orders for customers and informed them about new deals and upsizing options Cleaned and stocked customer eating areas with store equipment Relayed order information to kitchen staff using POS and ensured order was filled correctly Transferred supplies and equipment between storage and work areas Worked in the kitchen as an alternate when needed Maintained inventory and records weekly