ISO 41001:2018 CERTIFICATION

Lee Liang HuatChief Operating Officer

CONTENT

1. CBM at a Glance

2. Our Certification Milestone

3. ISO 41001 Certification Roadmap

4. Takeaway & Lessons Learnt

2,100 highly skilled staff and multi-disciplinary professionals

One-stop solution centre for

building management /

maintenance services

CBM AT A GLANCE

TOTAL IFM

Laundry Services Training

Managing Agent

Services

Project Management

Services

Car Park Operations

& Management

Security Services

Environmental

ServicesEngineering

Services

Professional & Green

Consultancy

Equipment & System

Integration

A TRULYIntegrated FM Company

in Singapore

OUR CERTIFICATIONS MILESTONE

1971 2000 2005 2010 2015 2016 2017 2018 2019

Unmanned Aircraft Operator Permit

Established as Golden Mile Service Pte Ltd (1971)

Renamed as City Building Management Pte Ltd (1981)

Rebranded as CBM Pte Ltd (2006)

2020 2021

20092000 2015 2020

Converting OHSAS to ISO45K

2019

WHY CBM EMBARKED ON ISO 41001 CERTIFICATION?

✓ Facility Management System – the wait is over !

❖ Establishes a common interpretation and understanding of FM.

❖ Provides a systematic approach which requires continual review in achieving service excellence and operational efficiency.

❖ Provides a common basis upon which FM can be assessed and measured.

❖ Recognized globally

❖ Certification - useful tool to add credibility by demonstrating that service meets the

expectations of your customers.

❖ Enhanced image, credibility and currency

✓ Recognition

ISO 41001 CERTIFICATION ROADMAP

Apr 18

May to Nov 19

Dec 18

Jan 19

Feb 19

Dec 19

Jan 19

Feb 19

MAR 19

Apr 19

May 19

Jun 19

Jul 19

Aug 19

Preparation of 41K Certification

❑ ISO 41K Published

❑ Understanding of 41K & Gap Analysis

❑ Mgmt Decision for 41k Certification❑ Selection of Project

❑ 41K Awareness Trg

❑ 41k Stage 1 Audit2 Days

❑ 41k Stage 2 Audit5 Days

Dedicated Working GroupHeaded by QMS HOD

Rep from Divs/Subsidiaries

Selection of Project for Certifications

(Demand Organisation)

Communications of FMS Requirements to Demand Organisation & Stakeholders

Development of ISO 41kExisting IMS

Existing PolicesOperational SOPs

Focus Areas

❑ ISO(s) Re-certification

• Zero Non-Conformity• 4 Positive Comments• 5 Observations • 4 Opportunities for Improvements

TAKEAWAY / LESSONS LEARNT

✓ Demand Organisation (cl 4)❖ Selection of Project❖ Scope of FM Services (cl. 4.3)❖ Endorsement of FM Policy by Top

Management/Sponsor of the Demand Organisation (cl. 5.2)

✓ FM System (cl. 4.4)

❖ Developing FM System that is applicable to most Demand Organisations ?❖ Customised SLA, KPI etc ?❖ How to generalized the management of relationships, people and the alignment of

support services for objective realization?

✓ Planning (cl.6)

✓ Support (cl.7)

✓ Leadership (cl. 5)

TAKEAWAY / LESSONS LEARNT

✓ Operations

❖ Effective coordination and communications with interested parties.

❖ Ability to demonstrate integrated FM function to ensure effective and efficient delivery of FM Services.

❖ Advantage of integrated in-house capabilities for IFM services.

✓ Performance Evaluation / Preparation Timeline

❖ Lead-time of 9-months to a year for certification.❖ Minimum, 6-months for performance evaluation.❖ Emphasising culture of monitoring and measurement to all stakeholders❖ Important of continual improvement process.

Auditors’ Interviewing

the Senior Management

Documentation and Site Audit

Presentation of ISO41001:2018 Certification

by Mr. Pedro Taxiera Director – Bureau Veritas to Mr. Roy Chiang CEO – CBM

Witnessed by Mr. Mark Thia Chief Executive Officer - IFMA Singapore

23 August 2019

IN SUMMARY

All FM Companies should embrace and get certified in ISO 41001

Fast growing professional and operational disciplines globally…

Organisations require a consistent FM approach and be able to demonstrate that it has a

robust process that can deliver effective and efficiency services to the client.

FM companies who obtain certification to the standard can assure customers and potential

customers that it operates to best-in-practice standards.

“As an ISO41001 Certified FM company in Singapore, we believe in

providing best value for our clients and we are already unique in the sense

that we are a truly integrated FM company. We will continue to strive to be

the best and where we can, we try to trail blaze for the industry.”

Mr. ROY CHIANGChief Executive Officer / President

CBM Pte Ltd

February 2020

www.cbm.com.sg