ISO 41001 is a Facility Management (FM) standard designed to
help an organization establish, implement, maintain and improve an
integrated facility management program. FM supports the integration
of people, place and process within the built environment with the
purpose of improving the quality of life of people and productivity
of the core business. Therefore, the main aim of ISO 41001 is to
increase awareness and support the development, implementation and
maintenance of effective facilities management regimes in all
sectors of industry and commerce worldwide.
ISO 41001: 2018
Facility Management System—
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WHY IMPLEMENT ISO 41001 SERVICE MANAGEMENT SYSTEM IN YOUR
ORGANISATION?
With the adoption of ISO 41001, there is a standardized approach
to facilities management to ensure the delivery of the following
benefits:
Improved safety, health, well-being and productivity of
workforce
Better efficiency and effectiveness, hence improving
organizational cost benefits
Enhanced communication of FM methodologies and requirements in
the industry
Improved consistency of service levels delivered
Providing a common platform for all types of organization
FM establishes a benchmark for developing and driving effective,
strategic, tactical and operational FMS and FM practices.
Therefore, those organizations who has obtained certification to
ISO 41001 can assure their customers and potential customers that
they operate to the best-in-practice standards, and can enhance
their marketability and provide them with an edge over competing
with non-certified FM organizations
FOR WHOM? Facility management service providers
Department/Division that provides facility support to its
identified customers
Optional: Pre-assessment auditWe can provide an independant of
your facility management system (FMS) before and/of after the
commencement of the Stage 1 audit of the initial assessment
process
Surveillance auditAfter you have achieved certification, we
undertake regular ongoing audits of your MS to ensure that it is
being maintained and that it continues to meet the objectives of
your organisationand the expectation of your customers.
Re-certification auditThe certificate is valid for 3 years. A
recertification audit is conducted on the full MS before the expiry
of the certificate.
Stage 2 auditThe we audit your MS in action, to check that your
declared policy, objectives and targets have been effectively
communicated, and that your continual improvement plans and
procedures are working in practice. Certification is then awarded
after successful closures of any outstanding issues.
Complete & Submit Application Form
Receive Quotation
Return Acceptance Form
On-site stage 1 Readiness Audit
Ready for stage 2 Audit
On-site stage 2 Audit undertaken
Auditor’s recommendation
reviewed
Certification awarded
Ongoing surveillance
Has the FMS been established to justify
the proceeding to Stage 2 audit
Address the gap identified
Nonconformities corrected
Corrective action submitted for
review
CERTIFICATIONAUDITING PROCESS
MANAGEMENT SYSTEMCERTIFICATION AUDITING PROCESS
NO
NO
OK
YES
CERTIFICATION PROCESS*
* No contractual
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Does the FMS implementation meet standard requirements?
Implement actions & submit
for review
Stage 1 auditDuring stage 1 audit, we will review the
organizational context and its interested stakeholders’
requirements in assessing whether the risk and opportunities are
adequately determined with the appropriate control measures in
place as well as to assess whether your documented policy,
objectives, continual improvement plans and procedures meet the
requirements of MS standard. We will also assess the readiness of
your implementation programme prior to stage 2 audit.
