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Interoperability Solutions for European Public Administrations Luxembourg 7 th November 2014 Dr. Raul M. Abril [email protected] EIRA and EIC update

ISA - The baseline for e-SENS interoperability Architecture, Raul

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Page 1: ISA - The baseline for e-SENS interoperability Architecture, Raul

Interoperability Solutions for European Public Administrations

Luxembourg

7th November 2014

Dr. Raul M. Abril [email protected]

EIRA and EIC update

Page 2: ISA - The baseline for e-SENS interoperability Architecture, Raul

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Overall view

Monitoring activities (M)

Programme 5.1

Accompanying Measures (A)

Community building

4.2.1 4.2.2 Communication Activities

4.1.1

TES 2.14 NIFO 4.2.3

Supporting Instruments to European Public Administrations (PA)

EIS 5.2

Sharing & reuse 4.2.5

IMM 4.1.2

CAMMS 2.2

EIA 2.1

CIRCABC 2.5

EFIR 4.2.4

Support the effective Implementation of EU legislations (L)

PSI

CISE 1.16

ECI 1.12

State Aid 1.11

IMI 1.10

INSPIRE 1.17

EULF 2.13

eProcurement

1.6 1.7 2.11

ELI 1.21

ICT Impact Assessments

3.1

Key Interoperability Enablers (I)

Decision Support Enablers

2.6

Networks 2.4 Machine Translation

2.8

Information exchange 1.8 1.20 1.13

Sources of trusted information 1.2 2.9

eSignature & eIdentification

1.18 1.4 1.5 1.9 2.3

Semantics 2.15 1.1

2

Source: ISA Legal Decision Art. 1, 2, 3 , Kurt Salmon analysis

ISA portfolio

Page 3: ISA - The baseline for e-SENS interoperability Architecture, Raul

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3

Objectives of the EIA action

Designing

Assessing

Discovering and Reusing

Communicating and Sharing

Accelerate the design of systems that support the delivery of interoperable digital public services (across borders and sectors).

Provide a reference model for comparing existing architectures in different policy domains and thematic areas, to identify focal points for convergence and reuse.

Ease the discovery and reuse of interoperability solutions through the European Interoperability Cartography – EICart in Joinup website.

Help documenting the most salient interoperability elements of complex systems and facilitate the sharing of reusable solutions.

Page 4: ISA - The baseline for e-SENS interoperability Architecture, Raul

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Main work products of the EIA action

A mapping of solutions to the Building

Blocks of the EIRA.

A four-view reference architecture for

delivering digital public services

(across borders and sectors).

EIRA European Interoperability Reference Architecture

EICart European Interoperability Cartography

4

Page 5: ISA - The baseline for e-SENS interoperability Architecture, Raul

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Legal view

5

Public Policy Implementation InstrumentsPublic Policy Development Enablers

Operational Enablers

Legal Requirements

Legal View

Public Policy

Non-binding Instrument

EU level

Binding Instrument

National level Sub-National levelFinancial Resource

Implementing Guideline

Approach Mandate

Legal Constraints

Binding InstrumentNon-binding Instrument

Public Policy Cycle

Definition of Public Policy Objectives

Formulation of Public Policy Scenarios

Impact Assessment

Public Policy Implementation

Public Policy Evaluation

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Organisational view

6

Organisational Enablers

Organisational View

Business Process

User

Public Service

Service ProviderInteroperability Service Agreement

Organisational Structure

Business Information Exchange

Business Information Entity

Business Transaction

Citizen

Organisations

Public Administration

Business

Organisational Policy

Business Rule

Service Delivery Model

Aggregated Public Service

Basic Public Service

European

National

Sub-National

signsproposes

is a source of

accepts

Public Policy

Organisational Procedure

Interoperability Provider Agreement

applies to

offersconsumes signs

is a source of

applies to

InteroperabilityCollaboration

Agreement

signs

signs

Service Catalogue

documentsBusiness Process

Model

documents

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Semantic view

7

Semantic View

Metadata

Data Model

Identifier Schema

Controlled VocabularyReference Data

Data Entity

Metadata Management Policy

applies to

Business Information Entity

Data Policy

Licensing & Charging Policy

Security & Privacy Policy

Business Rule

Representation

Data

DataSet

Business Process Model

Service Catalogue

DataSet Catalogue

documents

Public Policyinfluences

Code list

Page 8: ISA - The baseline for e-SENS interoperability Architecture, Raul

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Technical view – Application

8

Interoperable European System

Processing Enablers

Presentation and Access Enablers

Data Source Enablers

Application Security Enablers

Public Service

Audit Service

Audit and Logging Component

Logging Service

Access Management Component

Access Management Service

Workflow Enablers

Mediation Enablers Decision Support Enablers

Business Intelligence Component

Business Analytics Service

Business Reporting Service

Orchestration Service

Choreography Service

Business Process Management Component

User

Human System

Data Transformation Service

Data Transformation

Component

Data Validation Service

Data Validation Component

Data Exchange Service

Data Exchange Component

Forms Management Service

Forms Management Component

Metadata Management Component

Metadata Management

Service

Content Management Component

Content Management

Service

Record Management Component

Records Management

Service

Human InterfaceMachine to

Machine Interface

Collaboration Enablers

Collaboration Component

Messaging ServiceAudiovisual

Service

Document Management

Service

Discovery Enablers

Service Discovery Component

Service Discovery Service

Technical View - Application

Data Routing Service

Data Routing Component

Administration Enablers

Administration Component

Administration and Monitoring Service

Lifecycle Management

Service

Partner Management Component

Partner Management

Service

Documentation Enablers

Specification

Operational Procedure

Configuration Management

Test Enablers

Test Component

Test ServiceTest Scenario

Test Report

Public PolicyData

e-Archiving component

e-Archiving service

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Technical view – Infrastructure

9

Technical View - Infrastructure

Hosting and Networking Services Infrastructure

Digital Services Infrastructure

Infrastructure Security Enablers

Hosting Facility

Interoperable

European

System

Public Hosting FacilityPrivate Hosting Facility

Network

Storage

Processing

Public Network

Private Network

Hosting ServiceNetworking

Service

Secure Access

e-Signing Service

e-Signature Component

e-Signature Validation Service

Identity Management Component

Identity Management

Service

Trust Management Component

Trust Management Service

e-Payment Component

e-PaymentService

Public Policy

Machine Translation service

Machine Translation Component

Page 10: ISA - The baseline for e-SENS interoperability Architecture, Raul

The major business transactions2 supported by a TES answer the business needs expressed in the legal basis and reflect the business purpose of a TES.

The identification of TES supporting specific business needs can therefore be based on the business transactions supported.

Examples of business transactions identified:

• Alerts for Crisis management needs

• Electronic data entry for Data collection, monitoring and reporting needs

• Exchange of requests for information for Administrative cooperation needs

10

EIC. Identification of TES based on the EIRA Organisational view

2 Atomic

unit of interaction between two or more public administrations, businesses or citizens, EIRA v 2.10

Organisational Enablers

Organisational View

Business Process

User

Public Service

Service ProviderInteroperability Service Agreement

Organisational Structure

Business Information Exchange

Business Information Entity

Business Transaction

Citizen

Organisations

Public Administration

Business

Organisational Policy

Business Rule

Service Delivery Model

Aggregated Public Service

Basic Public Service

European

National

Sub-National

signsproposes

is a source of

accepts

Public Policy

Organisational Procedure

Interoperability Provider Agreement

applies to

offersconsumes signs

is a source of

applies to

InteroperabilityCollaboration

Agreement

signs

signs

Service Catalogue

documentsBusiness Process

Model

documents

Page 11: ISA - The baseline for e-SENS interoperability Architecture, Raul

11

EIC. Reuse of infrastructure services

Seven reusable infrastructure services were identified:

• Two private networks – CCN (DG TAXUD) and sTESTA (DG DIGIT);

• One identity management service – ECAS (DG DGIT);

• Two e-signing services – ESSI (DG DIGIT) and DSS (DG MARKT);

• One digital signature certificates validation service – TLManager (DG MARKT);

• One text translation service – MT@EC (DG DIGIT).

Technical View - Infrastructure

Hosting and Networking Services Infrastructure

Digital Services Infrastructure

Infrastructure Security Enablers

Hosting Facility

Interoperable

European

System

Public Hosting FacilityPrivate Hosting Facility

Network

Storage

Processing

Public Network

Private Network

Hosting ServiceNetworking

Service

Secure Access

e-Signing Service

e-Signature Component

e-Signature Validation Service

Identity Management Component

Identity Management

Service

Trust Management Component

Trust Management Service

e-Payment Component

e-PaymentService

Public Policy

Machine Translation service

Machine Translation Component

Hosting and Networking

enablers sTESTAO

Private Network

GeantO

CCNO

R R

E-Payment Service

BRISD

DP

FNSO

Identity Management

service

E-Signing Service Validate digital signature

certificates

P

DSS TLManagerO

R

FNSO

Text Translation

SURVEILLANCE 2O

ECRISO

ESBRD

FNSO

TRISO

eJustice PortalO

MT@EC

R

O

IMIO

ICSMSO

Infrastructure Security Enablers

Digital Services

Infrastructure

STORK

ECASO

ESSIO

O

R

R

R

S

D

P

O

Study

Development

Pilot

Operational

Internal Market

Anti-Fraud Policy

Taxation and customs union

Research

Cross-Sector

Multi-Sector

R Reusable sytems/components

DP Development planned

Caption:

R Reusable services

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Use cases of the EIA action

Discovering and Reusing

Search for interoperability solutions

EIRA Cart

Design solution architectures

Design reference architectures

Designing

Structure the architectural implications of policy or thematic domains (to the extent

of the views of the EIRA)

Communicating and Sharing

Document interoperability solutions

Compare reference architectures

Compare solution architectures

Manage portfolio

Rationalise portfolio

Assessing

Create portfolio

Page 13: ISA - The baseline for e-SENS interoperability Architecture, Raul

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Scenario 1 – Context

.

Marco Rinaldi is an Enterprise Architect, working in the social security sector for a public administration in Italy. In order to be compliant with a new EU directive, his organisation has the mandate to build a new information system that enables automatic exchange of social security information with the European Commission and other public administrations in Europe.

FICTIONAL

13

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KEY BENEFITS

How to ensure interoperability between a national system and the systems of the EC and of other MSs.

Marco can use the technical view - application

of the EIRA to find the BBs that are relevant for

interoperable message exchange.

Marco can use the Cartography tool to find

reusable solutions for the BBs he needs.

• Strong focus on cross-border interoperability from the outset

• Faster access to reusable solutions

• Alignment to a common reference model

Design solution architecture Search for interoperability solutions

Scenario 1 – Use cases

CHALLENGE

EIA in PRACTICE

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Scenario 2 – Context

.

Christine Dupont is working for DG AGRI, European Commission. Due to a change in the business processes supporting the implementation of rural development policies, her DG has launched an assessment of the current application landscape to evaluate the impact of the change. The DG has found out that there is an overlap between the functionalities of different systems, and the cost of implementing a change are significant. Christine has been asked to evaluate a strategy for rationalising application landscape and implement the new business process.

FICTIONAL

15

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KEY BENEFITS

How to rationalise the application landscape to support efficient business process implementation.

• Structured communication with stakeholders

• Accelerated assessment of architectures

• Simplified decision-making process for application portfolio rationalisation

Christine can use the

organisational view of the EIRA

to organise the key business

processes and related business

rules, and explain this

relationship to stakeholders.

Structure the architectural implications of a policy

PROBLEM

Christine can use the EIRA to

understand her DG’s

architecture and identify

missing BBs.

Compare reference architectures

Christine can map the current

applications to the EIRA BBs,

and plan which ones have to be

dismissed, merged or replaced.

Rationalise portfolio

Scenario 2 – Use cases

EIA in PRACTICE

Page 18: ISA - The baseline for e-SENS interoperability Architecture, Raul

The caption below should ease the user comprehension of the EU Cartography, 3 main information are represented :

18

Reuse examples - Mapped in to the EIRA

Reuse

Current state

Policy domain1

S

D

Study

Development

P

O

Pilot

Operational

DP Development planned

Reused by

Internal Market

Humanitarian aid

Health and consumer protection

Anti-Fraud Policy

Home Affairs

Justice

Maritime affairs and fisheries

Mobility and transport

Environment

Competition

Employment and social affairs

Trade

Taxation and customs union

Information society and media

Research

Energy

Cross-Sector

Multi-Sector

Statistics

R Reusable component/functionality/module

R Reusable service

R Reusable code

1 A policy domain may have more than one Public Policy as referred to in the EIRA.

Page 19: ISA - The baseline for e-SENS interoperability Architecture, Raul

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(make the link …)

Alignment with the EIRA Reference Architecture

•What exists? •What is still missing?

National Interoperability Frameworks Observatory (NIFO)

EICart

19

Page 20: ISA - The baseline for e-SENS interoperability Architecture, Raul

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Context view

20

Context View

Information System

Development Reference

Architecture

National Reference

Architecture

Other Reference

Architectures

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Introduction

Benefits

• An architectural solution template provides solution architects with a common and unambiguous approach to cope with a specific interoperability challenge.

• A solution architect can easily create a solution architecture by mapping existing solution building blocks (developed in his/her organisation or discovered through the TES Cartography) to an architectural solution template.

• When a user creates an architectural solution template, he/she can recommend specific solution building blocks (e.g. a particular application or data model) for its implementation. This allows a faster implementation of the architectural solution template when it is shared with other parties.

• An architectural solution template can be created within and across the different views of the EIRA. A solution template can then support architects specialised in different architecture domains (organisational/business architecture, application architecture, data/semantic architecture, technology architecture)

Definition

An architectural solution template is a sub-set of the building blocks of the EIRA, which focuses on the most salient building blocks needed to build an interoperable solution addressing a particular interoperability need.

Page 22: ISA - The baseline for e-SENS interoperability Architecture, Raul

Click to edit Master title style Organisational Enablers

Organisational View

Business Process

User

Public Service

Service ProviderInteroperability Service Agreement

Organisational Structure

Business Information Exchange

Business Information Entity

Business Transaction

Citizen

Organisations

Public Administration

Business

Organisational Policy

Business Rule

Service Delivery Model

Aggregated Public Service

Basic Public Service

European

National

Sub-National

signsproposes

is a source of

accepts

Public Policy

Organisational Procedure

Interoperability Provider Agreement

applies to

offersconsumes signs

is a source of

applies to

InteroperabilityCollaboration

Agreement

signs

signs

Service Catalogue

documentsBusiness Process

Model

documents

22

Electronic notification and information request

Services

Competent authorities of the Member States

IMI acting as a Single Point of Contact

Notifications process

Notifications and questions and answers

transactions

DIGIT DG MARKT

Specific sectors defined in the Directive on

services in the Internal Market

Citizens

Professional qualifications

Posted workers

Cross-border services

e-Commerce services

Information request process

SLA

Organisational View of IMI

Page 23: ISA - The baseline for e-SENS interoperability Architecture, Raul

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Narrative of the Semantic View

The [Data Entities] are described according to the [Data Model] and [Reference Data]. These are managed according to the [Metadata Management Policy]. This data is classified according to the [Security & Privacy Policy], in terms of Confidentiality the data is [Level] in terms of Integrity and Availability the data is [Level]. A [Licensing & Charging Policy] is applied/ not applied. The data is published/ not published in a [Data Catalogue] and its metadata is available/ not available in a [Metadata Catalogue].

The [Notifications] are described according to the [IMI 1.0]. This data is classified according to the [general security policy for the EC Information Systems ]. The data are published in [specific IMI directories] and the metadata of its services are formalised according to [WSDLs].

Generic IMI

23

Page 24: ISA - The baseline for e-SENS interoperability Architecture, Raul

Click to edit Master title style Semantic View

Metadata

Attribute

Data Model

Identifier Schema

Controlled

Vocabulary

Reference DataData

Data Policy

Licensing &

Charging Policy

Security & Privacy

Policy

Dataset

Data Catalogue

Data Entity

Metadata

Catalogue

Metadata

Management

Policy

contains

applies to

Semantic View of IMI

24

IMI 1.0

Notifications data model

General security policy for the EC Information

Systems

Specific IMI directories

Notifications

Page 25: ISA - The baseline for e-SENS interoperability Architecture, Raul

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Narrative of the Technical View - Application

[Trans-European Systems (TES)] implement [Digital Public Services]. They can be accessed by [Users], which can be [humans] or [systems], through [Presentation and Access enablers]. TES provide access to data through [data source enablers]. Data can be exchanged cross-border and cross-sector with the support of [data exchange enablers], can be processed to make informed decisions with the help of [decision support enablers] or can be used in custom ways, for which [specific purposes enablers] are built. TES can execute complex business processes through [workflow enablers] and can support interaction among humans through [communication enablers]. Access control and data security are managed through the services offered by [security enablers].

Generic IMI

25

[IMI] implements [notification services], and can be accessed by [citizens and Member State authorities via a web Portal]. IMI provides access to data through [IMI data service and a Metadata Management Tool]. Data can be exchanged across-border with the support of [IMI data validation, transformation, translation and workflow services]. IMI can send out the notifications and data with the support of [IMI data transmission services]. IMI supports the dynamic creation of forms through the [IMI dynamic forms service]. IMI facilitates internal logging and log processing through the [IMI monitoring tools]. E-Signature is supported through the use of [ESSI services]. Access control is managed through the [IMI authentication and authorisation services].

Page 26: ISA - The baseline for e-SENS interoperability Architecture, Raul

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Processing enablers

Presentation and Access Enablers

Data Source Enablers

Technical view - Application

Security Enablers

Digital Public

Service

Audit

Service

Audit and

Logging

Component

Logging Service

Identity

Management

Service

Identity &

Access

Management

Component

Access

Management

Service

e-Signature

Service

e-Signature

Component

Workflow Enablers

Data exchange enablers Decision Support Enablers

Business

Analytics

Component

Business Analytics

Service

Business

Reporting

Component

Business

Reporting Service

Orchestration

Service

Choreography

Service

Business

Process

Management

Component

Trans-European

System

User

Human System

Data

Transformation

Service

Data

Transformation

Component

Data Validation

Service

Data Validation

Component

Data Transmission

Service

Data

Transmission

Component

Data Translation

Service

Data Translation

Component

Forms Service

Forms

Management

Component

Metadata

Management

Component

Metadata Service

Content

Management

Component

Content Service

Record

Management

Component

Records Service

Human InterfaceMachine to

Machine Interface

Specific Purpose Enablers

e-Payment

Component

e-Payment

Service

Communication Enablers

Instant

Messaging

Component

Instant Messaging

ServiceAudiovisual

Service

Audiovisual

Component

Technical View of IMI – Application

Notification services

IMI

Private and public IMI Portal

IMI Workflow Service

IMI data transmission service

IMI data validation service

IMI data service

Metadata Management Tool

IMI dynamic forms service

Business Objects

ESSI services

IMI authentication and authorisation services

IMI monitoring tools

Translation Management

Service

IMI data transformation

service

Citizens and registered Member

State authorities

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27

IMI as an example of TES for

exchange of requests for information

IMI (Internal Market information System from DG MARKT) is a system that is prepared to support multiple policy domains and already does it today. It implements several business processes, handle notifications and handle requests for information. IMI can be reused as:

Legal constraint: reuse of the service is possible within the internal market field only

R Service operated by DG MARKT for others wishing to reuse IMI. In that case DG MARKT and DIGIT can configure existing generic modules to be used for new policy areas and without the need for development.

R The IMI source code can be offered for reuse to others as a basis for their own administrative cooperation communities outside the internal market field

Page 28: ISA - The baseline for e-SENS interoperability Architecture, Raul

EIC. Reuse a Data transformation service

8 TES relies on a data transformation component and 1 TES was built to support data format translation.

XMLGate is a Web service application , used in DG SANCO, to validate an XML instance against a well-defined schema. From a high level perspective XML Gate supports the collection of structured information and transfer to back-office systems in charge of the information processing.

Focus on

Interoperable European System

Processing Enablers

Presentation and Access Enablers

Data Source Enablers

Application Security Enablers

Public Service

Audit Service

Audit and Logging Component

Logging Service

Access Management Component

Access Management Service

Workflow Enablers

Mediation Enablers Decision Support Enablers

Business Intelligence Component

Business Analytics Service

Business Reporting Service

Orchestration Service

Choreography Service

Business Process Management Component

User

Human System

Data Transformation Service

Data Transformation

Component

Data Validation Service

Data Validation Component

Data Exchange Service

Data Exchange Component

Forms Management Service

Forms Management Component

Metadata Management Component

Metadata Management

Service

Content Management Component

Content Management

Service

Record Management Component

Records Management

Service

Human InterfaceMachine to

Machine Interface

Collaboration Enablers

Collaboration Component

Messaging ServiceAudiovisual

Service

Document Management

Service

Discovery Enablers

Service Discovery Component

Service Discovery Service

Technical View - Application

Data Routing Service

Data Routing Component

Administration Enablers

Administration Component

Administration and Monitoring Service

Lifecycle Management

Service

Partner Management Component

Partner Management

Service

Documentation Enablers

Specification

Operational Procedure

Configuration Management

Test Enablers

Test Component

Test ServiceTest Scenario

Test Report

Public PolicyData

e-Archiving component

e-Archiving service

28

Data transformation service

ADNSO

SURVEILLANCE 2O

SPEED2D

eDAMISO

ECRISO ESBR

DFNS

O

INSPIRED

XML GateO

R

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EIC. Reuse a Form management component

9 TES relies on a form management component out of which 2 are generic and built to be reusable; and 2 are part of a TES and supports form management capability:

• EUDRANET is a secured infrastructure for communication and data processing between the EU regulatory authorities for medicinal products.

• RASCHEM is an alert system supporting communication between poison centres and public health authorities in Member States, regarding chemical incidents in Europe.

2 generic components built to be reused:

• GENIS form management component (DG COMP) supports the easy creation and maintenance of forms (simple or complex) for being used in the client application; and has repository and versioning features.

• Dyn Form (DG EMPL) GUI component which allows to very easily configure Web Forms, execute them in real-time and collect the input data in several formats.

Forms Management

EUDRANETO

RGENIS

RD

RAS CHEMO

R

CRMSO

DynFormO

ECC-NetO

eDAMISO

ICSMSO

TRISO

R

Focus on

Interoperable European System

Processing Enablers

Presentation and Access Enablers

Data Source Enablers

Application Security Enablers

Public Service

Audit Service

Audit and Logging Component

Logging Service

Access Management Component

Access Management Service

Workflow Enablers

Mediation Enablers Decision Support Enablers

Business Intelligence Component

Business Analytics Service

Business Reporting Service

Orchestration Service

Choreography Service

Business Process Management Component

User

Human System

Data Transformation Service

Data Transformation

Component

Data Validation Service

Data Validation Component

Data Exchange Service

Data Exchange Component

Forms Management Service

Forms Management Component

Metadata Management Component

Metadata Management

Service

Content Management Component

Content Management

Service

Record Management Component

Records Management

Service

Human InterfaceMachine to

Machine Interface

Collaboration Enablers

Collaboration Component

Messaging ServiceAudiovisual

Service

Document Management

Service

Discovery Enablers

Service Discovery Component

Service Discovery Service

Technical View - Application

Data Routing Service

Data Routing Component

Administration Enablers

Administration Component

Administration and Monitoring Service

Lifecycle Management

Service

Partner Management Component

Partner Management

Service

Documentation Enablers

Specification

Operational Procedure

Configuration Management

Test Enablers

Test Component

Test ServiceTest Scenario

Test Report

Public PolicyData

e-Archiving component

e-Archiving service

29

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EIC. Reuse a machine translation service

8 TES relies on a text translation component and 1 TES is providing a text translation service to others.

MT@EC is a service operated by DGT. Users can directly request a translation and have it delivered without any further intervention from a professional translator or the DGT translation workflow. Trans-European Solutions already reusing the MT@EC service are:

• IMI (DG MARKT) • e-Justice Portal (DG JUST) • ICSMS (DG ENTR)

Focus on

Technical View - Infrastructure

Hosting and Networking Services Infrastructure

Digital Services Infrastructure

Infrastructure Security Enablers

Hosting Facility

Interoperable

European

System

Public Hosting FacilityPrivate Hosting Facility

Network

Storage

Processing

Public Network

Private Network

Hosting ServiceNetworking

Service

Secure Access

e-Signing Service

e-Signature Component

e-Signature Validation Service

Identity Management Component

Identity Management

Service

Trust Management Component

Trust Management Service

e-Payment Component

e-PaymentService

Public Policy

Machine Translation service

Machine Translation Component

30

Text Translation

SURVEILLANCE 2O

ECRISO

ESBRD

FNSO

TRISO

eJustice PortalO

MT@EC

R

O

IMIO

ICSMSO

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Cartography process

Using the EU Cartography for TES 4 Steps

31

Data Collection

• Data collected via questionnaires filled in by IES owners

• Data on 56 IES, all of them TES, are available

• Target 90 IES, all of them TES

Data mapping

• Structure the data collected from questionnaires according to the EIRA Building blocks and attributes

Data publication

• Publishing the structured data on the Cartography Tool.

Data Analysis

• Analyse data using the Cartography tool

• Provide recommendations on the potential areas and means for rationalisation

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IEEE's COMPUTER vol 47 issue 10

"Promoting Interoperability in

Europe’s e-Government"

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