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Irina Tache SAP SuccessFactors Solution Advisor

Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

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Page 1: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

Irina TacheSAP SuccessFactors Solution Advisor

Page 2: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

A Unique Vantage Point

Page 3: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

Employee Engagement

17%Higher productivity

3xMore revenue per employee

40%Lower turnover

Page 4: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee
Page 5: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee
Page 6: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

“A corporation functions to serve their shareholders and maximize profits.”

corporation

BRT Proclamations

employees and customers even before shareholders!

Page 7: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

Shareholder Value

Is No Longer Everything,

Top C.E.O.s Say

Chief executives from the

Business Roundtable, including

the leaders of Apple and

JPMorgan Chase, argued that

companies must also invest in

employees and deliver value to

customers.

Page 8: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

A Changing World of Work

15 to 4Average tenure decline, with millennials it’s even lower at 2.8

2Memployees quit every month citing negative workplace experience

70%Of millennials said they would quit due to poor technology experiences

Page 9: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

69%of CEOs believe employees feel engaged

Page 10: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

69%of CEOs believe employees feel engaged

of employees feel engaged

34%

Page 11: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

69% The Employee Experience Gap

of CEOs believe employees feel engaged

of employees feel engaged

34%

Page 12: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

OOperational

DATA

XExperience

DATA

Page 13: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

OOperational

DATA

Hires

Job Changes

Class Completions

Performance Assessments

Bonuses

Organizational Changes

Identifying the What

Page 14: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

Employee Trust

Engagement

Sentiment

Voice of Employee

Behaviors

Qualitative Insights

XExperience

DATA

Identifying the Why

Page 15: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

OOperational

DATA

XExperience

DATA

+

Why What

Page 16: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

O Data✓ Hires

✓ Bonuses

✓ Job Changes

✓ Class Completions

✓ Performance Assessments

✓ Organizational Changes

Page 17: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

X Data✓ Employee Trust

✓ Behaviors

✓ Engagement

✓ Sentiment

✓ Voice of Employee

✓ Qualitative Insights

Page 18: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

X OTRUTH

TRUETRUE

Page 19: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

Tenured Employees

EarlyEmployees

Compensation

Organizational Vision

Career Path

BadTerritories

Manager Time

Navigating the Organization

Page 20: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

“Human capital management (HCM) is an approach that perceives employees as assets — whose current value can be measured through investments like any other asset in the business.”

human capital management

Page 21: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

Start putting people and their experience at the center of the organization.

Page 22: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

H MXCCapitalHuman ManagementHuman ManagementExperience

Page 23: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

Performance Goals

ATS

Benefits

Merit

TimeTracking

CRM

Succession

Learning

Career Development

Core HR

Onboarding

ReportingAnalytics Planning

Payroll Absence

Human Capital ManagementHuman Experience Management

Hires

Bonuses

Job Changes

Class Completions

Performance Assessments

Organizational Changes

Page 24: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

MomentsThatMatter

O =

My Onboarding Experience

My Team

My Tools & Technology

My Training & Development

My Performance Check-In

My CandidateExperience

Page 25: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

MomentsThatMatter

My Onboarding Experience

My Team

My Tools & Technology

My Training & Development

My Performance Check-In

O =X =

My CandidateExperience

O =

Page 26: Irina Tache · millennials it’s even lower at 2.8 2M employees quit every month citing negative workplace experience 70% ... Employee Trust Engagement Sentiment Voice of Employee

HCM HXMHuman Experience Management

Listen, Understand, Act.

Moments that matter