Introduction to DOOR - DOOR Training to DOOR.pdf · To enable our stakeholders and customers achieve their full potential. ... Amway Accenture Aviva Life Insurance ... Introduction

www.doortraining.co.in

DOOR Training & Consulting India Pvt. Ltd. SCO 26, 2nd Floor, Sector 31-32, (HUDA Market) Gurgaon - 122001, Haryana. India.

Gurgaon(HO) +91 124 4040573/74. Mumbai: +91 22 284757715/4, Chennai: +919940072787/9884003200,

Bengaluru: +919901215555, 9449828268, Hyderabad: +91 9885675502

Web: www.doortraining.co.in Page | 1

THE NAME

“On one side there are things that are known

On the other side there are things that are unknown

In between there are always DOORs”

(William Blake 1757-1827)





Mission

To enable our stakeholders and customers achieve their full potential.

Vision

To be a premier Learning and Development Solutions provider in India, in

terms of revenue, reach and range of products and services by working with

committed and competent people and constantly providing tangible value to

our customers

Our Values

A = Accountability

C = Customer First

T = Team work

I = Integrity

O = Openness

N = Nurturing





OUR VALUE PROPOSITION

GETTING THINGS DONE: At the end of the day it’s not about making strategies and planning; it’s about

getting there! Our planning has just one goal: the effective and sustainable execution of your strategy.

The core competence of DOOR is translating and anchoring your strategy into people, management and

your sales processes. Making your plans and strategies happen!

PEOPLE + PROCESSES: DOOR constantly integrates changes in both people and processes into its

approach. In modern sales environments, these are firmly and irrevocably tied together. DOOR believes in

repeatable winning sales processes.

PERFORMANCE INDICATORS: Everything that we do can be measured! From the very outset, the diagnosis

of your improvement potential is achieved by making use of a unique set of performance measurement

and management instruments. This also applies to measuring the results of our training efforts.

RETURN ON YOUR INVESTMENT: We guarantee a sustainable and measurable performance improvement

of your sales organisation. You will notice that the term "measurable" runs as a continuous theme

through our services. Wherever possible, we convert the provision of our services into measurable

performance indicators. At the end of the day, the important thing is your return on investment!

DOOR connects competencies to the DOOR training solutions. DOOR’s training curriculum is built upon

four functional areas and is expected to be able to meet your demands. In case that there is no DOOR

training connected to the competencies, we could construct the same.

The DOOR curriculum covers the following areas:

Creating Sales Excellence

Creating Customer Excellence

Creating People Excellence

Creating Leadership Excellence





Account Management

Business Acumen

Consultative Selling

Defining the Customer

Finance for Non Financial

Professionals

Negotiation Skills

Networking

Presentation & Performance

Professional Selling

Sales Effectiveness

Sales Management

Selling at Exhibitions & Shows

Territory Management (to be rolled

out)

The Art of Solution Selling

Understanding Your Customer

Writing & Winning Proposals

CREATING SALES EXCELLENCE

ALIGNMENT PROCESSES, PEOPLE, and STRATEGY: Successful organisations do have one thing in common:

sales processes and systems are totally aligned with the business strategy. Employees are fully aware of

the requirement to create a value proposition for their customers and they are able to act upon this. They

are trained to perform and, like in sports, they want to win the match. They act like champions but also

need the best training dedicated to their way of performing.

BEST IN CLASS SOLUTIONS: DOOR Training & Consulting gives your organisation the best solutions for

your sales channel whether your employees are experienced or not.

STANDARDS FOR CUSTOMISATION: Creating Sales Excellence is about creating the best fit between

people, processes and strategies. DOOR will help you create your world-wide standards for local delivery,

through exceptional, tailored in-company programmes. Your best practices of today will be the norm of

tomorrow’s standard.





Think Customer Enthusiasm

Consultative Service Process

Outbound Call Program

Inbound Call Program

Telesales

Call Centre Help Desk

Call Centre Coach

Defining the Customer

CREATING CUSTOMER CARE EXCELLENCE

CALL CENTRE OPERATIONS & TELESALES OPERATIONS: Call Centre and Telesales operations are becoming

increasingly important sales channels, both “inbound” (the customer makes the call himself), and

“outbound” (the customer is called by the telesales agent). Call Centre operations, telesales operations

and internal sales departments have become an inseparable part of many companies’ “go-to-market

model”.

DOOR offers a wide array of training programmes in this area, starting with fundamental call centre

training courses right up to high-level telesales training. From modules such as “Cross-selling”, up to

increasing the commercial skills of your internal sales department.

EXCEEDING EXPECTATIONS: Enthusiastic employees are able and willing to deal with moments of truth.

The opportunity to perform and draw positive reactions from a customer is at every point of contact.

Exceeding the level of expectations is what should be every

employee’s core competence.

THE DOOR CURRICULUM: All our training is built on frontline

actions that reflect the attitude towards customers. DOOR

Training & Consulting will help you define your moments of

truth and create your winning approach in creating

enthusiastic, returning customers.





Business Writing

Business & Resource Planning

Brainstorming in Teams

Career and Development Planning

Change Management

Coaching With Passion

Communication Skills

Creativity & Innovation for Business

Performance

Effective on the Job Training

Finance for Non Financial Professionals

Improving Results-Evaluating And Taking

Action

Internal Consultancy Skills

Make Your Meetings More Effective

On the Job Coaching for Results

Personal Power & Presence

Precision Questioning

Presentation & Performance

Process Design & Use

Problem Solving and Creative Thinking

Problem Solving & Decision Making

Project Management

Stress Management

Team Building

Time Management

Train the Trainer

Raising Personal Effectiveness

Risk Assessment & Risk Management

Value of Information Technology in

Business

Working Cross Culturally

Working in Virtual Teams

CREATING PEOPLE EXCELLENCE

HIGH PERFORMANCE PROFESSIONALS: Organisations are as good as their people. Individual programmes

based upon competencies will create high-performance professionals.

LEARN AND IMPROVE: Most of the time the starting point is a competency scan which gives clear insight

of the personal development needs. As a part of the competency management of the organisation,

employees have the possibility to learn and rise to new competency levels.

COACHING: Possibilities to support your people to grow include individual guidance, personal coaching,

mentoring and tailor-made development plans.





CREATING LEADERSHIP EXCELLENCE

LEADERSHIP FUNDAMENTALS: Modular core programmes for management and management trainees,

covering all essential basic competencies of being an effective manager. People management skills,

coaching, more specific sales coaching and managing on performance indicators. The starting point for

Competence Development is always an individual 360° feedback assessment, in order to be able to

address specific competence gaps in the training programmes.

ADVANCED MANAGEMENT PROGRAMMES: Starting with a razor-sharp individual 360° feedback

assessment, DOOR develops the critical management, leadership, and coaching competencies of your

management team. After defining individual gaps for every participant to develop, you receive tailor-

made training programmes.

LEADERSHIP STYLE: Measuring your current leadership effectiveness, defining the desired behaviours and

guiding your management in this direction.

MANAGING HIGH PERFORMANCE TEAMS: Develop your individuals into synergetic High Performance

Teams. Starting with an assessment of your current team-effectiveness and team performance, defining

measurable objectives and team development programmes, in order to achieve and manage your own

high-performance teams.

MANAGEMENT PROGRAMMES RELATED TO YOUR TYPE OF BUSINESS: Every business has its own business

and model: that needs to considered while developing type of solution.

Solution(S) on next page....





Achieving Results through People

Achieving Results through Resources

Achieving Results through Relationships

Brainstorming in Teams

Change Management

Coaching With Passion

Communication Skills

Improving Results – Throughout

Breakthrough

Performance

Improving Results – Setting the Direction

InsideOut Effective Leadership

Interpersonal Leadership Skills

Going for Results

Managing Managers

Managing Global Diversity

Managing Virtual Teams

Problem Solving and Creative Thinking

Performance Leadership

Project Management

The Power of Creative Problem Solving

Team Building

Team Leadership

Ten Leadership Qualities That

Motivate

Employees

Understanding and Building High

Performance Teams

Emotional Intelligence

Emotional Intelligence for Teams

PROGRAMS





COMPETENCE MANAGEMENT PROCESS





Some of our Customers....

Aditya Birla Group

Amway

Accenture

Aviva Life Insurance

Amara Raja

Avaya India

Aircell

Bharti Group

Bank of America

BASF

Bennett Coleman & Co

Biomerieux

Canon

Cargill

Cisco Systems

Cognizant

Cerebrum

Delloitte Consulting

DSP Merrill Lynch

D' Damas

DuPont

Essar Steel Hazira

Ericsson

EXL Services Ltd

Globallogic

Genpact

Gemalto Digital Security

General Motors India

Grasim

Genesis Color

Hewitt

Hughes Electronics

Hyundai Motor India

HSBC

Henkel

Hindalco

Ingersoll Rand

IBM Daksh

Indusind Bank

IL & FS Investsmart

KPMG

Larsen and Toubro

Microsoft

Modicare

Motherson Mate

Nestle

Nokia

NIIT

Oracle

PepsiCo

Progressive InfoTech

Qualcomm

Panacea Biotec

Reliance Capital

Ramco

Roland Braking

Richard Lee

Sundaram Clayton

Spice Telecom

Siemens

ST Micro

Tata Motors

TataSky

TataAIG

TISS

Turner International

UTStarcom

UBS

VFS Global

Virgin Mobile

Vodafone

WNS

Wabco TVS

Unilever

Welcome Group

Wheels India

Wipro

Many More...





Other Training Solutions that can be accessed through our other exclusive and certified teams in India:

Global Competence, Local Delivery focussed on your business results....

www.doortraining.co.in

www.vervago.com

Documents

Introduction to DOOR - DOOR Training to DOOR.pdf · To enable our stakeholders and customers achieve their full potential. ... Amway Accenture Aviva Life Insurance ... Introduction