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Information Technology Services (ITS) Project Roadshow March 2013. Project Schedule 2013. itservices.anu.edu.au. ANU Service Desk. Goal: deliver a single ANU Service Desk providing professional IT support to ANU staff and students New tool – ServiceNow - PowerPoint PPT Presentation
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Information Technology Services (ITS) Project Roadshow
March 2013
Project Schedule 2013
2itservices.anu.edu.au
ANU Service Desk
3itservices.anu.edu.au
• Goal: deliver a single ANU Service Desk providing professional IT support to ANU staff and students
• New tool – ServiceNow• ANU College of Law / Medicine & Health Sciences• ITS 7 March• Target: all areas of ANU to transition by June 28
• Project Director – Anne Kealley• Project Manager – Michelle Mousdale
UniDoc
• Goal: implement an electronic document and records management system across the ANU
• New policy website to replace old policy webpage will launch 27 March – improved searching and new navigation
• Project Director – Dominy Evans• Project Manager – Aviel Vaknin
4itservices.anu.edu.au
5
• Goal: consolidate all staff and student email accounts into a single, cloud based solution using the Microsoft 365 suite
• Goal: provide the University with productivity improvements, robust security and reliability, greater IT control and efficiency
• Project Director – David Richardson• Project Manager – Helena Chan
ANU Email
itservices.anu.edu.au
ANU Identity & Access Management
6itservices.anu.edu.au
• Goal: establish a single source of truth for the identity of staff, students, alumni and other associates of the ANU
• Provision of the right access, for the right people, at the right time.
• Project Director – David Richardson• Project Manager – Juliet Fisher
ANU Wireless Enhancements
7itservices.anu.edu.au
• Goal: enhance existing wireless infrastructure to provide:o better coverage and reliable secure access for
strategic teaching & learning areaso support increasing demand for rich content delivery
from personal mobile deviceso to cope with an ever increasing demand for access
• Project Director – David Richardson• Project Manager – TBA
8
Any questions?
itservices.anu.edu.au
Further information
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Information on ITS strategic projects is available at http://itservices.anu.edu.au/project-updates/
Contact UsProject Directors, Project Managers, your local IT Manager or
Anne Kealley (Associate Director, Service Delivery & Engagement)[email protected]
THANK YOU!itservices.anu.edu.au