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Contact Center & IT Solutions
Obregón City, México
Ciudad Obregon is the second largest city in the State ofSonora after the capital Hermosillo. Located only 525kmfrom the Arizona border of USA we have a population ofaround 400,000 people.
Although a young City in terms of age, Ciudad Obregonis the agricultural heart of the state of Sonora. The 19thcentury marked the beginning of what has now becomeone of the most technologically advanced cities in thenorth of Mexico, leading the way in developing andadvancing agricultural science and technology.
Obregon is the only city in Mexico that is connected toWi-Fi internet in its totality. Companies like Telmex,Bestel and Metrocarrier provide a robusttelecommunications infrastructure such as fiber optics,broadband internet, T1 data lines, etc.
Obregón Demographics
Population
Total 409,310
Male 202,700
Female 206,610
Median Population Age (years) 25
Education
High School Institutions 36
High School Students 15,615
High School Graduates 3,940
Higher Education Institutions 24
Higher Education Students 15,826
Higher Education Graduates 55,001
INFEMOV Overview
Opened in January 2010.
Servicing US and Latino markets
Spanish and English operations
Located in the Ciudad Obregón Technology Campus
Obregon Current
Square Footage 738
Production Seats 100
Current Employees 170
Employees at Capacity 200
Solutions
Local Workforce
Local talent pool minimizes staff turnover and having a local workforce reduces overall labor cost.
• Literacy 99%
• 100% of call center services workforce are Mexicans, of which 85% are women.
• 80% of secondary school graduates on to earn a bachelor degree.
• 95% of workforce are under 30 years old
INFEMOV Candidate Pipeline
An average of 50 Applicantsconsistently in the pipelinemonth-over-month
Targeting Customer Service andSales hiring profiles
Referrals49%Field
Recruitement38%
Radio13%
Excel Consultores (Excel Consultans)
INFEMOV has a joint venture with Excel, which is an agencythat support most of all the infemov´s human resourcestasks. Excel is the #1 Provider of the federal Government ofMexico in the administrative area according to ConsultoriaMagazine 2014. http://www.excel.com.mx/english/
TECHNOLOGY
Recordings
Software IPPBX-Asterisk-Elastix
CTI
Automatic Dialing
CHAT
Online quality monitoring
Management Tickets
IP and Digital Telephony
UPS emergency plants
50,100 Upload-Down Dedicated Internet
Private links
Capture application and Reports
State-of-the-Art Technology & Security Protect the Customer Experience
ELECTRICITY FACILITIES
Supplier:CFE- Federal Electrical Commission
Electrical Characteristics of the Building• Medium electric voltages• 110 Volts• 60 Hertz
Others:• Our building has an underground
direct connection with electric substation CFE located 4.8 km from the building.
Overall Organizational Structure
LEADERS
COORDINATORS
DIRECTION CEO
PROJECT MANAGEMENT
TI
SYSTEM ENGINIERS
TECHNICAL SUPPORT
OPERATIONS
SUPERVISORS
AGENTS
STATICS AND REPORTS
ADMINISTRATIVE
RH
EXCEL
FINANCES
INFRASTRUCTURE• High Touch Account
Structure• Engaged Leadership• Geographic Diversity
TECHNOLOGY• State-of-the-art Tools • Focused Innovation• Evolv Scientific Hiring• Advanced Business Analytics
EXPERIENCE•Care•Tech Support•Sales
VALUE AND RELATIONSHIPS• Responsiveness• Shared Goals• Understanding the Bottom Line• Building Brand Loyalty
CULTURE• Brand Immersion• Program Execution• Customer Experience
INFEMOV COSTUMER EXPERIENCE
INFEMOV Obregón
Reception
On-Site Cafeteria Call Center Floor
PRODUCTIVE BUILDING
OUTSIDE VIEW LOBBY
PRODUCTIVE BUILDING
VIDEOCONFERENCE ROOM
AUDITORIUM
MEETING ROOM
Our advantage of being located in Mexico, we are able to provide call center services at competitive prices that are not found in other countries. Our competitive price structures are customized based on the following factors :
Terms of the contract. Call volumes . Type of program. Skill level required by agents . The complexity of the projects .
We will be delighted to hear your Call center needs in order to present you an economical proposal that will fit in your budget and it will give you excellent results with your customers.
Tell us your Project
ALBERTO FLORES CHONG
Chief Executive Officer
CONTACT US
BENJAMIN R. BARCELO CAZARES
Project Manager
DIANA M. WOLLER PEREZ
Administrative Coordinator
Office phone
+52 6444 108967
