Presented by: Aroosa shazadi

Presented impression management In Advance Organization Behavior

Presented to: Mr. Sajid

Impression management

The process of portraying yourself to others in a manner that creates a

desired impression

Cont…

• Individual attempts to control or guide others impression by changing or fixing his or her setting, appearance and manners.

• Impression management is the process in which one person influence others.

IM Techniques

ConformityFavorsExcusesApologiesSelf-promotionEnhancementFlatteryExemplification

Opinion conformity: agreeing to someone else’s opinion to gain his or her approval.

Example: a manager tell his boss you are absolutely right on your reorganization plan for the regional office.

Excuses: explanation of a predicament (dificult or embracing situation) creating event aimed at minimize the apparent severity to the predicament.

Example: sales manager to boss “we failed to get the ad in paper on time, but no one responds on those ads anyway.

Apologies: admitting responsibility for an undesirable event and simultaneously seeking to get a pardon for the section.

Example: employee to boss “I am sorry I made a mistake on the report please forgive me”

Self-promotion: highlighting once best qualities downplaying one’s deficits and calling attention to one’s achievements.

Example: a salesperson tells his boss; Ali worked unsuccessfully for three years to try to get that account I sewed it up in six weeks. I am the best.

Think you’re special? You just might be

Flattery: complementing others about their behaviors or achievements in an efforts to make one self appear perceptive and likeable.

Example: new sales trainee to peers “you handled that client complain so tactfully, I could not have handled that as well as you did.

Association: enhancing or protecting one’s image by managing information about people and things with which one is associated.

Example: a job applicant says to an interviewer, what a coincident, your boss and I were roommates in college.