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Image:NASA Logo
~ ~ AGENDA ~ ~
Welcome and Overview Chris Jedrey
Customer Service Awards Margie Team
Budget Management and Systems Support Dennis Bridge
Shared Services/ NSSC Frank Prochaska
Facilities and Administrative Services Judy Jackson
Equal Opportunity and Diversity Management Ralph Suris
Human Resources Leah Hollander
Information Technology and Communications Les Newell
Procurement Delia Robey
Logistics Marilyn Tolliver
HQ Ombudsman Carl Poleskey
Closing Remarks Chris Jedrey
Questions/Comments
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Office of Infra
Executive Director, Chris JedreyExecutive Officer, Michele O’ConnellAdministrative Officer, Margie Team
Secretary, Natasha McNeill
HQ Equal Opportunity & Diversity
Management
Ralph Suris
HQ Information Technology &
Communications
Les Newell
HQ Human Resources
Management
Leah Hollander
HQ Facilities & Administrative
Services
Judy Jackson
Logistics (GSFC/Code 230)
Marilyn Tolliver
Procurement(GSFC Code 200)
Leigh Anne Giraldi
Headquarters Operations
Budget Management and Systems Support, Dennis BridgeNSSC, Frank Prochaska
Image:NASA Logo Our Goals
Ensure NASA Headquarters has the facilities, services, and resources to successfully accomplish the management and oversight of NASA and to achieve the U.S. Vision for Space Exploration
Provide high-quality customer service with a focus on personal interaction with our customers
Embrace and enable creativity and innovation in executing our responsibilities
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Margie Team
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Director, Dennis Bridge
Budget Management, Ruth Krat
Business and Administrative Systems, Roger Sachse
Travel Office Team, Barbara Birch
Payroll Processing & Web Tads Support, Pam Fetters
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Primary Functions:
Management of Corporate Management and Operations Budget function HQ Civil Service Labor and Other Personnel Costs Travel HQ Operations Mission Support Offices
Business and Administrative Systems Support Support for automated systems including SAP Core Finance, Travel
Manager, Web TADs, Business Warehouse Help Desk Operations, training, communications, reports
development Systems implementation and upgrade
Travel Office Travel Manager Operations Travel order processing Travel Card Program management
Payroll Processing WebTADS Administration Bi-weekly payroll processing support
Budget Management and Systems Support
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Current Initiatives: 100% obligation of FY 2008 corporate funds by
September 30, 2008 Implementation of new e-Travel System
Pilot implementation at KSC currently underway HQ and other Centers will implement system in October Impact on all HQ offices and travelers System is more complex than current GELCO Travel
Manager System Likely requirement to identify key personnel in HQ
offices to serve as “preparers” More information will be forthcoming
Transition of Accounts Payable function from GSFC Regional Finance Office to the NSSC in August Changes in process and procedure for COTRs and other
individuals who approve invoices for payment
Budget Management and Systems Support
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Director, Customer Satisfaction and CommunicationFrank Prochaska
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NSSC Vision and Mission
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What is the NASA Shared Services Center (NSSC)?
Consolidates activities into a separate, independent NASA Service Center
Performs a variety of transactional and administrative activities in four lines of business: Financial Management
Accounts Payable and Accounts Receivable Payroll Processing
Human Resources Benefits Counseling Personnel Action Processing
Procurement Grants Processing
Information Technology
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Emergency Management and Administrative Services BranchBranch Chief, Dave Redman
Facilities Management and Space Planning BranchBranch Chief, Marla Neustadt
Director, Judy Jackson
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Agency Passports and VisasProcess Agency passports and visas requests to assist our customers in meeting their foreign travel requirements; Processing time lines set by the State Department and each Embassy
Parking and Fare Subsidy ProgramProvide in-building parking for HQ personnel and visitors ; Manage transit fare subsidy program
Emergency Preparedness ProgramContinuity of Operations Planning; Planning and response to building emergencies
Facility Operation and Lease ManagementManage the day-to-day operation of the Headquarters facilityManage HQ lease of approximately 450,000 square feet of rentable space
Occupational Health Employee assistance program; Health Unit services; Fitness Center
SafetyCoordinate office space safety inspections, develop corrective action plan and correct deficiencies; Report mishaps; Coordinate occupant emergency plan
Facilities & Administrative Services Division
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Facilities & Administrative Services Division
How do you request services: Stop by, we are located in room 1C40, ground floor across from the NASA Federal Credit Union
Use the Website: http://oim.hq.nasa.gov/oia/hqfac/
Request services on line through the Facilities Help Desk:http://heckler.hq.nasa.gov/fhds/login.cfm
Or dial 358-HELP (4357) Option 3
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Director, Ralph Suris
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Provide for EEO complaint processing including alternative dispute resolution
Coordinate the provision for reasonable accommodations
Conduct detailed demographic and diversity analyses to assist with workforce planning
Conduct Special Emphasis Programs required by executive orders and statutes
Equal Opportunity and Diversity Management Division
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Director, Leah Hollander
Deputy Director, Yvette Coles
Operations BranchBranch Chief, Walita Wilkins
Management and Programs BranchBranch Chief, Donna Burgess
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The Human Resources Management Division (HRMD); Your Strategic Partners
Established in Professionalism, Driven by Results, Motivated by Excellence, Stimulated by Ingenuity, and Guided by Integrity. We Help our customers achieve their Human Capital needs and goals.
The Human Resources Management Division contributes to the Headquarters’ mission by developing and implementing HR Programs that support and advance the success of NASA and its employees, administered with sensitive and professional service.
Excellence With Dynamic Results
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How Does HRMD Support You Throughout Your NASA Career?
Training and Training and Professional Professional DevelopmentDevelopment
Policies and Procedures
HR Reporting
and Systems
Performance Management and Awards Program
Staffing your Organization
Workforce Planning, Workforce Planning, Analyzing and Analyzing and ForecastingForecasting
Employee Sustainment
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HQ Human Resources Management Division – Working For You!
HC Projects
Workforce Reporting
Workforce Analysis
HR Policy
Research – ID Best Practices
HR Systems
Personnel Action
Processing
Benefits
Classification
Recruitment Services
Staffing
NASA Headquarters
Framework/ Environment
“Point of Service Delivery”
HR Service Delivery
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How You Can Reach Us…
Physical: The Human Resources Management Division is located in Suite 4N11 near the west end of the HQ building
General Website and Program Contacts:
https://hcie.nasa.gov/portal/server.pt
Main Phone: 202-358-1998
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Deputy Director, Victor Thompson
Operations and Engineering BranchBranch Chief, Dennis Groth
Director, Les Newell
Customer Service BranchRay Johnston (Acting)
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At NASA HQ the Information Technology and Communications Division Provides You Services and Support via:
Headquarters Information Technology Support Services (HITSS): IT Security; Systems Engineering; Operations and NHCC Support; Multimedia
Services; Application and Web Development; Project Management; Infrastructure Services; Catalog Sales and Customer Support
Outsourcing Desktop Initiative for NASA (ODIN): Desktops (PCs and MACs); Personal Digital Assistant's) (PDAs); Cell Phones;
Catalog Sales; Printer Services and Help Desk
Communications Support Services Center (CSSC): Graphic Design; Web Design; Multimedia Design; Animation; Document Services;
Printing Services; Duplication Services; Exhibit Design; Creative Writing and HQ Telephone Directory
Information Technology and Communications Division
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Headquarters Mission Support Procurement OfficeProcurement Manager, Dean Patterson
HQ Program Support and Grant Operations Procurement OfficeProcurement Manager, Delia Robey
Associate Division Chief, Leigh Anne Giraldi
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PROCUREMENT MANAGER (Dean Patterson) 301-286-3294
PROCUREMENT MANAGER (Delia Robey) 301-286-4309
HQ Mission Support Procurement Office
HQ Program Support & Grant Operations Procurement Office
Customers: Chief Financial Officer Chief Information Officer General Counsel Innovative Partnership Program (IPP) External Relations Chief Health & Medical Officer Institution and Management: Budget Management & Systems Support, Headquarters Operations, Infrastructure & Administration, Human Capital Management, Diversity and EO, Procurement, Security & Program Protection, Small Business Programs, Internal Controls & Management Systems Strategic Communications: Communications Planning, Education, Public Affairs, Legislative & Intergovernmental Affairs
Customers: Office of the Administrator: Safety & Mission Assurance, Program Analysis & Evaluation Office, Chief Engineer, Program and Institutional Integration, Inspector General Mission Directorates: Aeronautics Research, Exploration Systems, Space Operations, Science HQ & GSFC Grants & NRAs
Useful information can be found on the 210.H Homepage at http://code210.gsfc.nasa.gov/hqproc/hqprocoffice.html
Leigh Anne Giraldi (on detail) Associate Division Chief,
HQ Acquisition Office @ GSFC 301-286-3616
PROCUREMENT
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Marilyn Tolliver
Image:NASA Logo GSFC Logistics Services for NASA HQ
4 Major Areas of Support
• Supply and Equipment Management - HQ SEMO Role
•Supply purchases, central receiving, property management, equipment inventories, warehousing and storage
•POC – Vacant (Sara Jensen Acting)
• Industrial Property - HQ Industrial Property Officer Role
•Reviews of NASA HQ contracts for property guidance and clauses
•POC – Sherry Pollock
• Property Disposal - HQ Property Disposal Officer Role
•Property disposal and reutilization, property sales, school donation programs
•POC – Jack Cronise
• Transportation - HQ Transportation Officer Role
•Pick up and delivery, shipping/traffic management, vehicle management, travel services, executive drivers and couriers
•POC – Clint Green
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Integrated Asset Management
Transitioned to Agency’s new IAM System Tool for property custodians and end users N-
PROP: Tracking and managing equipment online Reassignments Request property tags Excess turn-ins Request for Property passes Transfers Disposal
Desk Top Ordering for Office Supplies
Provides “front-end” order entry screen designed specifically for NASA HQ users
All orders require review and approval by designated approvers (Terry, Rhonda or Alice)
Approvers can modify quantities and delete line items prior to submitting to AMMS
Only designated approvers can actually submit orders into AMMS
NASA HQ Mass Transit Subsidy Program
NASA HQ has completed its transition from paper fare cards to the new SmartBenefits process for receiving the mass transit subsidy (maximum subsidy of $115/month).
SmartBenefits is a process whereby employers have the dollar value of employees' monthly Metrochek commuter benefits loaded electronically onto the employees’ SmarTrip cards
The SmarTrip cards can be used for Metrorail, Metrobus, and most local mass transit systems.
Approximately 400-500 people have attended the six town hall meetings held this year to educate employees on the new process.
Employees enroll in the program via an on-line application.
Approximately 650 employees are in the program.
The HQ Transportation Officer manages the program for NASA HQ.
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Headquarters Headquarters OmbudsOmbuds
Carl Poleskey Carl Poleskey Room 4E74 Room 4E74 (202) 358-0791 (202) 358-0791
NPD 2025.1 - NASA Ombuds Program
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