IBM Internal and Business Partner Use Only © 2014 IBM Corporation

Maximo Asset Management (SaaS) 7.5.1

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The SaaS ModelSoftware as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet, managed by a vendor, and paid for on a subscription basis.

Perpetual License ModelPerpetual License Model Maximo Software as a ServiceMaximo Software as a Service

Integration

Pre-packaged

Provider supports multiple application codes, multiple application versions or a customized code for each customer.

Customer must support entire stack

One-to-many model to all contracted customers

Pay-for-use or subscription model

Customer can typically redirect resources for DB, system, and network admins to other projects

Customer makes buying decisions and is integrator and maintainer of all components

of the IT value stack

Customer makes application buying decisions. Provider makes decisions on components of the

IT value stack

Application

Services

Middleware

Operating System

Servers, Storage

Network Infrastructure

Application

Services

Middleware

Operating System

Servers, Storage

Network Infrastructure

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SaaS May Be An Attractive Model for Many Organizations

SaaS(Hosted, subscription)

Traditional (On-prem, perpetual)

OPEX vs. CAPEX Operational Expense Capital Expense

Cost Predictability Higher Lower

Skill/Staffing Requirements Lower Higher

Maintenance Costs Included in subscription 15-30% of license cost per year

Upgrades and patches Included – stay current Customer responsibility, cost

Support and infrastructure Included – focus on business Customer responsibility, cost

Customizations Preserved May hinder upgrades

Year 1 Year 2 Year 3 Year 4 Year 5 Year 6

SaaS Traditional

UpgradesMaintenance, support

staffing, and infrastructure

License (CAPEX) and implementation

Low initial -- OPEX Low, predictable yearly costs

SaaS Can Offer Flatter, More Predictable Costs

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What we’re seeing in the market…

• Trends• Increasing Prospective client queries, RFP’s (globally, across industries)

• Existing Client’s asking about SaaS

• Customers looking for a solution with low entry cost – transferring the “capital expense” to “operating expense” that a monthly SaaS subscription brings

• Also looking to reduce internal IT costs

• Trends• Increasing Prospective client queries, RFP’s (globally, across industries)

• Existing Client’s asking about SaaS

• Customers looking for a solution with low entry cost – transferring the “capital expense” to “operating expense” that a monthly SaaS subscription brings

• Also looking to reduce internal IT costs

IBM Internal and Business Partner Use Only © 2014 IBM Corporation

Maximo SaaS - What’s Included/What’s Not?

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What’s included with Maximo SaaS?

• Core Maximo Asset Management• Includes Maximo Everyplace (part of platform, no charge)• Contains IT asset management functions (supports OT use cases)

• Users can track the IT aspects of their enterprise assets (software, bios, firmware, etc.)

• Uses SCCD UI Skin (look, feel, left-hand nav bar, etc.)• Maximo Scheduler - only add-on product available

• No Industry Solutions or other add-on products available

• Delivered on IBM SoftLayer cloud infrastructure• Provisioned as single tenant instances

• Subscription based license model• Per user/per month/minimum 1 year contract

• Implementation Services – separate statement of work (bp, gbs)• Configurations (app designer, db config, automation scripts, workflows)• No custom coding (java)

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Maximo Solutions

Add-on Solutions

MaximoService Provider

MaximoScheduler

MaximoMobile

MaximoCalibration

MaximoLinear Asset

Manager

MaximoAsset

Configuration Manager

MaximoEveryplace

MaximoArchiving

MaximoHealth, Safety &Environment Mgr

MaximoAdapter for SAP

MaximoSpatial

Mobile Solutions

MaximoAdapter for Oracle

Maximo Asset Management

Essentials

Core SolutionsStand-alone solutions for asset, facility and real estate management.

Stand-alone solutions for asset, facility and real estate management.

Maximofor

Transportation

Maximofor Utilities

Maximofor Life Sciences

Maximofor Nuclear

Maximofor Oil & Gas

Industry Solutions Industry-specific capabilities for the unique requirements of asset-intensive industries.Industry-specific capabilities for the unique requirements of asset-intensive industries.

Additional options, used with core or industry solutions, provide deeper functionality for specific needs.Additional options, used with core or industry solutions, provide deeper functionality for specific needs.

Spatial HS&ECal Cal

MaximoAnywhere

MaximoAsset

Management

Everyplace

Maximo SaaS, includes Maximo,Everyplace (free) – with optional Scheduler as an add-on

We’re evaluating future releases with Industry Solutions and additional add-on’s

Maximo SaaS, includes Maximo,Everyplace (free) – with optional Scheduler as an add-on

We’re evaluating future releases with Industry Solutions and additional add-on’s

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Maximo SaaS will Be in SoftLayer Data Centers

•Hosted in state-of-the-art IBM SoftLayer data centers

•Active Data Centers• United States

•Dallas•Houston•San Jose•Seattle •Washington

• Amsterdam• Singapore

• Points of Presence accelerate performance and appear to be local

Note: Point of Presence is a physical location that houses servers and communication equipment to provide access points to the internet

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What is Included and Not Included in Maximo SaaS Offering?

Included in Standard Offering: One production instance One non-production instance (if required)* Maximo Everyplace VPN, LDAP, and e-mail for integrations to other

tools and systems (if required) Daily backups of data and configurations Systems admin., patching, maintenance Access to current release function 99.8% Availability Service Level Objective 99.8% Availability SLA (no charge)* 24 X 7 support for Sev 1 / Forum e-mail

support for Sev 2-4

Optional in Standard Offering: Additional non-production instances Expansion of non-production instances

Requires Separate Services Contract (SOW): Implementation services

• Application/Workflows configuration• VPN configuration• LDAP configuration• Integrations• Data transformation and migration

Application administration services• Managing users, security groups, etc.

Managed services (BP’s, GBS/GTS) Release Upgrade (under review)

Requires L0 Approval or Special Bid:• Deployments over 600 concurrent users or

under 30 named/10 concurrent users (L0)• Availability SLA > 99.8%• Other non-standard hosting or support

requirements or terms of use

Included in Standard Offering Not Included in Standard Offering

*These items are no additional charge, but must be selected in PPA

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DevOps: Roles and Responsibilities

24 x 7 Incident ManagementManage and Resolve Tickets

Problem ManagementManage and Resolve Recurring Problems

Server Services (OS/VM)Compliance, Health Checks and Patching

Security ComplianceITCS 104 and Middleware

Database ServicesManaging HADR, Backup, Performance

Application ServicesManaging app server/web server (Applying IFIX)Customer ProvisioningOff-boarding

OthersChange ManagementContinuous Delivery and Automated Provisioning

Customer Support Representative (CSR)• Initial contact• Reviews tickets

• determines if environment• or if Application specific• Routes to appropriate team

IBM Internal and Business Partner Use Only © 2014 IBM Corporation

Using IBM Service Engage

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1. Introduction2. Value Points3. Videos4. Screen Shots5. Blogs6. Customer Testimonials7. Twitter Streams8. How to Buy9. Get Help (online chat)10. Additional Resources

Maximo (SaaS) Solution – digital engagement

Simple, visual, dynamic Key messages spotlighted, autoplay Successes logos prominent Major “buttons” for actions

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IBM Service Engage -- http://serviceengage.ng.bluemix.net

Clicking on “Learn More” provides access to an overview (and video), screenshots, videos (demos), details and links to additional information

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Sample Screen shots

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Links to Additional Information

WhitepapersCase Studies

Analysts

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Maximo SaaS Licensing Model

• The SaaS version will have the following user license types:• Authorized User – a standard “full user” where each user is named

• Concurrent User – “full user” entitlement that sets the number of people who can be accessing the system at any given time

• Self Service Users – free, just like on-prem. No entitlement required, allows create/view of SSR and Desktop Req’s

• The SaaS version will have the following user license types:• Authorized User – a standard “full user” where each user is named

• Concurrent User – “full user” entitlement that sets the number of people who can be accessing the system at any given time

• Self Service Users – free, just like on-prem. No entitlement required, allows create/view of SSR and Desktop Req’s

• Simplified SaaS licensing model• Increased user type flexibility (casual, occasional, light-use, end users)• Aligns with SCCD license model

• Simplified SaaS licensing model• Increased user type flexibility (casual, occasional, light-use, end users)• Aligns with SCCD license model

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Thank you…

Questions?

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Back Up

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Maximo SaaS product

• Maximo SaaS built on GA product releases

• SmartCloud Control Desk 7.5.2

• Maximo Scheduler 7.5.2

• Tpae 7.5.0.5

• Maximo SaaS is a pre-built set of images provisioned into SoftLayer Cloud infrastructure

• WebSphere 7.0.x (with appropriate Fix Pack)

• DB2 9.7 (with appropriate Fix Pack)

• RedHat Linux 6.0 operating system

• DevOps configures the connectivity between Maximo and database

• Maximo SaaS image built from initial SCCD base image

• Maximo SaaS image receives additional changes

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Maximo SaaS applications

• Maximo EAM applications exposed through new SaaS license key

• No new applications created for Maximo SaaS

• Applications fall into two categories:

• Traditional EAM apps

• IT Asset Management apps

• CCMDB or Service Desk / Service Catalog applications are not licensed

• No CIs or CI-related applications

• No Incident / Problem / Change / Release applications

• No Service Catalog / Service Offerings applications

• Utility applications included from SCCD

• Quick Configure application (initial configuration and data import)

• ISM Content Installer (importing content packs)

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Tpae base capabilities

• All web-based tooling available to customer

• Workflow Designer

• Escalations

• Application Designer

• Database Configuration

• Automation Scripting

• Migration Manager

• Email capabilities

• Outbound notifications (relies upon pre-configured sendMail utility in the Linux OS)

• Inbound email processing – change request to DevOps (set up mail account)

• Reporting

• BIRT reports imported through Report Administration application

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Application changes

• Several application presentations modified for Maximo SaaS

• Hiding fields linked to un-licensed applications

• Example: CI, SLA

• Hiding Select Action menus linked to un-licensed apps

• Example: Service Desk Remote Diagnostics Agent

• Global Data Restrictions to hide application data tied to un-licensed apps

• Example: CI relationship definitions in Relationships app

• Other application changes

• Subset of system properties are read-only

• Prevents inadvertent modifications that would break the product environment

• DevOps can turn off the security restriction and edit the properties

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Limitations / Restrictions• All communications are over HTTPS

• No access to the product environments server-side file systems

• In general, Change Request or Ticket should be submitted to DevOps for activities tied to file systems

• Attached documents configuration

• Application deployment descriptor changes

• Log file access

• No command-line utilities (Example: importreports, configdb, maxinst)

• Integration Framework

• Outbound file export through External Systems ends up on server-side

• Workaround: Utilize application export-import functionality

• Axis-based web services deployment only

• OSLC interactions

• Client should be on the same VPN (configuration by DevOps required)

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Help and InfoCenter

• Dedicated Maximo SaaS InfoCenter

• Targeted at SaaS customers and implementers

• Eliminates irrelevant topics such as installation

• Matches the solution footprint

• Enables IBM to collect customer feedback on topics and content

• Help topics pre-load and pre-configured in Maximo SaaS instances

• Additional customer-facing documents:

• Welcome Guide – PDF format

• Sent to customer via email during onboarding

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Maximo Asset Management - SaaS Security (Hosted on the IBM Cloud)

Each client implemented in a private VLAN in IBM SoftLayer

Access of end users and process users via a secured SSL (HTTPS) connection

Firewalls for secure access & isolation; Isolation of WAS and DB VMs using IPSEC firewall

Host Intrusion Detection to identify and eliminate any DoS attacks

Physical security includes 24 hour surveillance, perimeter security

All data centers are IBM owned and operated, and all staff are IBM employees

Received IBM Inter-Enterprise Security (IES) approval

IBM SmartCloud

Internet

Administrator/Manager

Maximo - SaaS

Self Service Users

Role-based IT Staff:•Supervisors•Planners/Schedulers•Technicians•Purchase/Inventory

Firewall

End Users HTTPS Session