IBM Maximo Field Management

IBM Maximo Field Management

Anywhere, anytime, any asset

• IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.

• Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

• The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract.

• The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

2

Please note

IBM Watson IoT / © 2018 IBM Corporation

Specialty Surrounds

• User Group Meetings

• Executive 1-1 program

• Solution Center and

Activations

• Executive Program

• IBM and Business

Partner Seller Academy

Event Highlights

• Four Academies

• Over 1500 attendees (NA)

• Product innovations and

announcements

• 4 academies with 300+

elective sessions featuring

client case studies

• Certifications, Labs and

Hands-on Demo Center

Featuring latest IoT Solutions and top industry experts to help you unlock new business value and opportunities for optimization.

Four Academies:

– Maximo Academy

– TRIRIGA Academy

– Engineering Academy

– IoT Platform Academy

Orlando April 23-25

IBM IoT Exchange 2019

Unlock new value from data with AI

London June 11Paris June 13Berlin June 18-19 Sydney July 23-24 or 30-31

Incredible Value for $995

• Access to virtually every Maximo SME and Executive from IBM and Business Partner If you have a question about Maximo, APM, Visual Insights, manufacturing, SaaS, services - virtually anything related to our entire current and new ground breaking AI offerings we will have the right person there. You will have access to the entire Watson IoTs senior leadership team across development, services, and sales and to over 400 folks from 50+ partners and known visionaries in asset optimization.

• More programming and demos specific to our solutions, roadmaps and client success stories than ever before At Maximo Academy we will have 55 sessions spanning every industry, 12 demos and 5 activations in our fully SME staffed expo hall, no charge certifications, 12 hands-on lab topics, and access to the three other academies. Our sessions center around our Maximo suite, but we also dive into other areas our clients and their peers care about deeply in operations and asset management.

•

Visionary keynotes and business transformative client stories Supercharge your assets and your business with 2 Maximo Academy keynotes

• Countless networking opportunities with your industry leading peers from every level of the organization - senior level executives to practitioners Networking provides opportunities so we can all expand our expertise and think about IoT, EAM, APM and Production Optimization capabilities in new and exciting ways. Maximo ecosystem all together on same floor

•

• Access to cross-WIoT portfolio content IoT Exchange has 4 Academies. Clients can attend IoT Platform, TRIRIGA and Engineering Academies on the same ticket.

• Receive outstanding value 2.5 days of content with Advisory Board, Executive Track for a conference price of $995.

60+ Sessions Covering EAM, APM, Production OptimizationTitles Client

Making Maximo work for your users: Maximo UX Panel PNNL

Building your strategic roadmap to EAM improvement Cohesive Solutions (Northrup)

Maximizing your Maximo performace IBM

Field Management and mobility; Anywhere, anytime, any asset Tenaga Nasional Berhad (TNB)

Optimizing remote operations with Location Based Services ESRI

Rapid ROI with IBM MRO Inventory Optimization IBM

Business system integration; from API to ERP and beyond CHS, Inc.

Moving EAM to the Cloud: Benefits and client Experiences IBM

Putting Data, Analytics and Machine Learning to work with IBM

MaximoAccenture

Fleet with Grupo Bimbo Grupo Bimbo

Smarter Civil Infrastructure for the future digital inhabitant Atkins Global

Optimize Assets and Resources with IBM Maximo Scheduler IBM

EAM for Fleets: Rolls Royce's utilization of Maximo for Aviation to

hit SLAsRolls-Royce North America

High Flying Results: Improving Airport Operations with IoT

SolutionsEDI Data

myExperience –Human Performance Management in Maximo

HSEGreat River Energy

Reducing time and cost to setup supply chain and maintenance

management: Raytheon's experience of running multiple

programs with one Maximo instance

Raytheon

Evolving your asset management organization with IBM Maximo ZNAPZ BV

Power to the People: Driving value with the IBM Maximo

Workcenters

Action! Ensuring Show Quality Standards at Universal with

Maximo InspectionsNBC Universal

Facilities of the future with BIM, Digital Twin and IBM Maximo

Using EAM, AI and the IoT to solve the Rural Connectivity

ChallengeRevolution D, Inc.

Building your Blockchain strategy with IBM Maximo Accenture

Seeing your assets in new ways with Maximo and Augmented

Reality IBM Research

Subject to change

Titles Client

How to Create and Implement a Digital Transformation Roadmap MaxGrip

From Zero to Hero in 10 Weeks with AI in Continuous Manufacturing IBM

Innovating Maximo for tomorrow IBM

From Preventive to Predictive Maintenance: 5 Ways to Supercharge

your Maintenance Strategy IBM

Journey from EAM to APM for Energy and Utilities IBM

Oncor Electric: How we became a data driven organization Oncor Electric Delivery

Production Quality Transformation Armstrong

How an Automotive Leader Embraces Advanced Analytics to Maximize

Production in Welding Operations IBM

Visual Inspection for Automotive Toyota

Real World Industrial Data meets Watson IoT Telit IoT Platforms

Bearing surface defect inspection with IBM Visual Insights IBM (Schaeffler story)

Digital Twin: How IBM and Siemens are improving product

performance, maintenance, and operations Siemens+IBM

How AI Principles are Transforming Manufacturing: End-End IoT

Factory transformation and Path to Industry 4.0 IBM & Envision

Predictive Asset management for Smart Airports – Leveraging the

power of Maximo and APM Wipro+IBM

Next Best Action for Maximo APM Asset Health Insights: Providing AI

driven guidance to optimizing the value based reliability of your assets. IBM Research

Bridging the Gap between the Boardroom and the Field with Maximo

and IoT Solutions

Total Resource

Management (TRM)

Simulate to Eliminate Risks using Cognitive Maintenance

ManagementTech Mahindra

How to combine Asset Health and Asset Criticality MaxGrip

Maximo APM Asset Health and Predictive Maintenance Roadmap IBM

The Future of Manufacturing with AI: 2020 and Beyond IBM Research

Maximo Production Optimization and Production Quality Insights

Roadmap IBM

Maximo APM Equipment Maintenance Assistant IBM

Maximo Demos and ActivationsDemo Description

Maximo Assistant and

Augmented Reality

Increase productivity and safety with voice

interactions

Maximo Field Management Smart scheduling, mobility, dispatching and repair

Maximo MRO Inventory

Optimization

Optimize maintenance, repair and operations

inventory

Maximo Work Centers Keep critical assets operating at maximum

efficiency

Maximo Industry Solutions Industry expertise and best-practice content

Maximo APM for Energy and

Utilities

Analytics for improved asset utilization and

performance

Maximo for OperationsOptimize production and quality with analytics and

AI


Subject to change

Activation Key Focus

Powered by AI Robot Arm Quality, Throughput, PdM

APM Activation AI powered Maintenance

Hammer Augmented Reality and PdM

Kone PdM, Maintenance

Worker Safety Worker Safety, HSE

Hands-on Labs and WorkshopsTopic Title

Cognos Analytics

Get started with Maximo and Cognos Analytics today! With its streamlined features focusing on ease of

use and visualizations, your business users will easily be able to discover new insights on their Maximo

data in Cognos Analytics.

Asset Performance Management Getting started with Maximo APM – Asset Health Insights and Predictive Maintenance Insights

Equipment Maintenance Advisor

Use IBM Watson AI and analytical tools to drive repair recommendations with IBM Equipment Maintenance

Assistant

Visual Insights Making the most of your assets with Maximo Production Quality Insights - Visual Insights

Maximo Best practices for customization Maximo customization Best Practices

Workcenter setup and technology overview Maximo WorkCenter technology and setup - how to get started

Maximo Serviceability/MMT Maximo Serviceability and Tools for Troubleshooting Maximo

Workcenters – Work Management & Configuration Getting started with work management work centers

Workcenters – Supply Chain Get started with the Inventory Management work center

APM for E&U Getting started with Maximo APM for Energy and Utilities

Workcenters – Inspections Maximo Inspection Work Centers - Today and Beyond

Automation Scripting Everything you wanted to know about Maximo Automation Scripting

Formulas How to make use of Formulas in Maximo

Acoustic Insights

Building an AI-based automated listening system with Maximo Production Quality Insights - Acoustic

Insights

2 Complimentary Proctored Certifications


Attendees can earn their IBM professional certifications during the IoT Exchange.

There will be three new certifications available and attendees are eligible to take up to two of any of the certifications at no charge.

• IBM Watson IoT Maximo EAM/APM Solutions Architect V1• IBM Maximo Asset Management V7.6 Infrastructure and

Implementation• IBM Maximo Asset Management V7.6 Functional Analyst

Getting to Know You: Poll Questions

Imperatives challenging remote operations

Asset Reliability

Rising Operating Cost

Replacement strategies

Industry Transition

Repair MRO Inventory

Productivity of technicians

Knowledge Attrition

Attracting New Talent

Physical Demands

Sustainability &

Regulatory

Health & Safety

Training gaps

Impacting Today’s Field Workforce

20%Fail 1st Fix

30%Retiring

32%Turnover

25%3rd party Techs

1.5XHiring Cost

Complex and ever-evolving products requires constant Knowledge Management

Maximo

Anywhere

Mobile Value

Field Service Management Mission

Optimally plan and dispatch field resources

and their stocked vehicles to a geographic

location in a timely manner

to meet service commitments.

Anytime, anywhere, any asset…

Maximo

Anywhere

Mobile Value

Field Service Management


Any time

• Maximo Scheduler Plus

Any Asset

• Augmented Reality

• Maximo Equipment

Maintenance Assistant

• Maximo Network on

Blockchain

Anywhere

• IBM Maximo EAM

• Maximo Anywhere

• Maximo Spatial

Maximo

Anywhere

Mobile Value



Any time


Any Asset





Blockchain

Anywhere

• IBM Maximo EAM

• Maximo Anywhere

• Maximo Spatial

Managing Assets Requires a Strong Core

Maximo provides a

comprehensive

solution for

managing physical

assets on a

common platform,

maintaining all

asset types, across

the lifecycle

15%average increase in

asset life

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Builds the Foundation for Maximo Field Service Management

Scheduler/Scheduler Plus

Optimize work scheduling

via resource leveling or

capacity planning

Planning of Work

Assignment of Work

Mapping of Work

Completion of Work

Scheduler/Scheduler Plus

Optimize assignment based

on geolocation, craft, skill,

weather

Spatial/Anywhere

Dynamic optimization of

work routing with

Esri/Google/Bing maps

Anywhere, EMA, MAC

Real-time order and status,

guidance on inspect and

repair

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Maximo Anywhere Mobile value

Connected

Dis-connected

Support

Single Field Service

Maximo solution

Leverages device specific

features (Voice To Text)

Reduces data entry errorsImproves work

efficiencies

Streamlines business

processes

Visual map displaysProvides critical Industry

solution applications

Ensures regulatory

compliance

(eSig)

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Continuous feature enhancements

• Modernized User interface

• Performance feature focus

• Connectivity updates

• Serviceability features

• Installation process updates

• Ease of build and deployment features

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Continuous information

*New* Self-paced Dev Works customization examples

*New* Self-paced Badged IoT Academy Anywhere Config (March)

*New* Lab Services Advanced Configuration Certified Badge

(Spring)

http://bit.ly/2O0NBdU

Skilled Badge

Certifications

Maximo

Anywhere

Mobile Value



Any time


Any Asset





Blockchain

Anywhere

• IBM Maximo EAM

• Maximo Anywhere

• Maximo Spatial

Maximo Scheduler Plus – Appointment Setting

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• Book customer appointments within Maximo using a simple graphical interface

• Incorporate weather data for more efficient scheduling - minimize cancellations / reschedules

• Automatically notify customers of appointment, cancellation, reschedule and ETA

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• Dispatcher monitors and

responds to on-going work out in

the field:

• View Work Order assignments in a

calendar and map view to

understand the dynamic work day

• Ability to match resources with

incoming work orders, based on

location and travel time

• Automatically create optimized street

routes for the crews; auto-refresh

the dispatch view to show the latest

progress; re-optimize the in-progress

work list based on ongoing changes

Maximo Scheduler Plus - Dispatching

Map Provides More Useful Information

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Maximo Scheduler Plus – Tracking Real-time

• Dispatcher has persistent views of where the field technicians and crews are located

• View Work Order assignments and the the priority of the work orders to ensure crews are focused on the right tasks

• Change the map marker to indicate Status, Priority, Work type or Route and change the flow of work.

Maximo

Anywhere

Mobile Value



Any time


Any Asset





Blockchain

Anywhere

• IBM Maximo EAM

• Maximo Anywhere

• Maximo Spatial

A remotely located expert or a peer can engage a

tech and instruct a field technician on how to fix a

problem. Providing real-time training.

Both the expert and the field tech can view an asset

and then use a variety of AR-tags (annotations) to

communicate step-by-step via an AR-enabled visual

session, integrated with Maximo.

Peer Guidance: IBM Research

AR-enabled interaction between a field technician and peers

1. Create Experts in Maximo

2. Technician opens Maximo work order and

Launches a Session

3. Technician connects with an Expert in

the app

4. Technician / Expert Interact and solve issue

5. Session saved in the Maximo work order for future

reference

Maximo Integration with AR tools: Potential use case

Leverage native workflows and capture knowledge in IBM Maximo

Augmented Reality Collaboration

Bringing expertise in real-time to the jobsite

Demonstration

Improves problem diagnosis and provides guidance to help technicians

identify the right action the first time

Introducing Equipment Maintenance AssistantA digital assistant for your field service teams

Point of Impact Insights

Watson AI-Powered Learning

Aggregated Data Views

IoT Sensor Data

Equipment Maintenance Assistant Data Inputs

Data from EAM Systems

Equipment & Engineering

Manuals

Industry Regulations, Standards

Watson learns from the Best Technicians, sharing expertise to Every Field Technician

5

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Equipment Maintenance Assistant provides A digital assistant for your field service teams

Ask questions in natural language Quickly retrieve passages and documents from structured and unstructured sources (web, work

orders, Asset Records)

Generate measurable business value

????

???

??

Standardize your repair processes

Employee Satisfaction

Reduce mean time to repair and improve first time fix, reducing repair

costs

Equipment Maintenance Assistant Studio

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IBM Maximo Network on Blockchain

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Challenges: - Need visibility/Traceability throughout all actors and activities- Very difficult to manage the complex relationships between

multiple vendors who supply or maintain- Customers don’t want to open Maximo to external

participants- Don’t want to store all information in Maximo

Solution:• Consistent Processes regardless of whether work is being done

inside or outside Maximo• Immutable records stored permanently within fabric providing

greater transparency of history and proof of completion

Secure Blockchain Ledger visibility for Shared

Asset Management

Maximo Customer becomes the bottleneck for all info sharing and communications

Supplier

Regulator

Maximo

Inspector

Contractor

Contractor

Regulator

Inspector

Contractor

Contractor

Supplier

Maximo

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Maximo + Blockchain use cases scenarios

Scenarios using external networks :

- Asbestos removal from a older substation - Drainage of transformer cooling oil. - Safety valve testing- Oil Gas Leak repair- Storm outage restoration

Have you outsourced maintenance and have communication and coordination challenges ?

Use Maximo Work Order in Blockchain that can be accessed by external participants to enhance data visibility and improve efficiency.

Do you need third-party to repair and secure disposal with key immutable evidence?

Use Maximo Work Order or Service Request in Blockchain to store indelible certificates and transaction records across third parties.

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Elevated Engine Temperature Detected Asset Condition Analyzed Work Order

Creation

Technician

AssignmentWork Order Case Closed Parts Replacement Preventative Maintenance Assessment

IoT SENSOR TRIGGERED EVENT

ANALYSIS

WORK ORDER CASE CLOSED

FIELD

SERVICE

INITIATE

BLOCKCHAIN

WORK ORDER

CREATION

ASSET

ASSESSMENT

AT&T & IBM Maximo: Collaborative Approach to Operations usingMaximo Asset Health Insights (MAHI) and Maximo Network on Blockchain(MNoB)

AMOC

MAHI MAHI

AMOC

MNoB

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The Future of Work…At the worksite

Augmented

Reality

Peer Advisor

& Training

Maximo

Anywhere

Mobile Asset

Management

Artificial

Intelligence

Equipment


Maximo Asset

Health Insights

Manage health of

critical assets

Maximo Blockchain

Network Transparency and Trust in

contracts and Supply Chains

Empowering Field Operations with Continued Innovation:

Success Stories …

Use Case: Macao Water wanted to reduce

paper and increase operational efficiencies.

Solution: Maximo Anywhere is used by field

technicians manage work and bar code

scanning to improve inventory tracking.

Additionally, they are using the mobile system

to communicate safety reminders to their

technicians.

Benefits: Eliminate large amount of paper

trail and allow Macao Water to easily track

and report work progress, inventory usage,

and support worker safety.

Use Case: Westar replaced their existing EAM

and Mobile solution for Distribution Division

with a modern Maximo based system

Solution: Maximo Anywhere is piloted by 75+

Field Workers to maintain distribution lines

and is planned to be extend it to 230

linesman.

Benefits: As younger workforce joins Westar,

they find Maximo Anywhere intuitive to use

and quickly get trained on the maintenance

processes.

Use Case: Enmax wants to reduce safety

related risks and incidents and increase the

efficiency of their field workforce.

Solution: Maximo Anywhere is piloted by 40

Field Workers to report Incidents and is

planned to be extended to 1500 users.

Benefits: Quickly report Near-Miss Hazard

and Safety Observation helping Enmax

identify and eliminate root causes and

prevent major incidents from happening.

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IBM Asset Optimization

Drive Safe Return on Assets

Using powerful AI, standard

data platforms and

advanced analytics, IBM

Field Management

solutions minimize

unplanned repair work,

increases asset availability,

lowers maintenance costs,

and reduces the risk of

equipment failure and

safety incidents,

60%Labor cost savings from

auto detection of asset

conditions

40%Reduction in

operational

maintenance costs

through prediction

50%Reduction in

Unplanned Downtime

15%Increase in Asset Life

20%Reduction in MRO

Inventory Carrying Cost

Q & A

Thank You

To learn more about Field Management and new innovations in IBM

Maximo, please visit the IBM Maximo Page at

ibm.com/products/maximo

or speak to an IBM sales Representative

https://www.ibm.com/products/maximo

Thank you!

Documents

IBM Maximo Field Management