© 2011 CaveDigital ▪ info@cavedigital.com ▪ www.cavedigital.com 1/2

Prof. Doutor Fernando Fonseca’s Hospital CaveDigital lntranet Portal Hospital Intranet Portal with specific publishing zones for Clinical Professionals and Non-Clinical Professionals, Training and Events timeline, internal Medical Knowledge-Base and Employees Directory.

Customer:

Prof. Doutor Fernando Fonseca’s Hospital

Number of Employees: 3000

Country or Region: Portugal

Industry: Public Sector - Health

Customer Profile:

Prof. Doutor Fernando Fonseca’s Hospital is a

Lisbon’s Metropolitan Area public hospital, with

approximately 3000 employees (clinical and

non-clinical staff) with various roles in the

organization, and consequently with different

needs.

Previous to the new Intranet The Fernando Fonseca’s Hospital previous

intranet was very link list centric, pertaining its

existence on endless lists of hyperlinks and files

making it extremely hard to navigate about and

to find anything.

Few from the 3000 plus employees (clinical or

non-clinical) were using it and the Customer

wanted to use the intranet for reaching out to its

staff and promote better, wider collaboration and

workflow.

On top of this, the intranet content creation and

management was done by the Communication

Cabinet, a 3 person staff organizational business

unit who committed 2 employees of their team

to these tasks – this resulted in a huge bottleneck

for content creation and publishing.

“Business efficiency improvements were raised by adopting a new intranet concept, capable of delivering knowledge focused on each internal professional interest or role.”

Rui Gomes, CIO

Solution CaveDigital worked with a Customer taskforce to

propose a new paradigm shift on how the

Intranet as a whole should be addressed, from

content to audiences and functionality.

Users should navigate on the intranet’s

information and functionality, centered on their

interest and professional context, so content

should be created, targeted and made available

to and for users, their interests and their role on

the organization should it be either clinical or

non-clinical. Also, content management should

© 2011 CaveDigital ▪ info@cavedigital.com ▪ www.cavedigital.com 2/2

not be done by only 2 of the 3000 employees

anymore – all organizational units should be able

to contribute, allowing the Hospital to crowd

source their intranet content feeding to their

highly motivated 3000 employees.

In this new Intranet Portal two main audience

areas were created, one targeted at the

Hospital’s clinical professionals (doctors, nurses,

health technicians, etc.), and another targeted at

the non-clinical professionals (managers,

administrative staff, etc.)

“It’s an excellent communication tool, very easy to use and visually appealing.”

Rita Miguel, Communication Cabinet

Professional photography was hired so clinical

backgrounds from the Hospital would be

exhibited while accessing the clinical audience

area, and non-clinical backgrounds from the

Hospital day-to-day would be exhibited while

accessing the non-clinical audience area. This

made the intranet look-and-feel more humanized

and familiar, allowing for an online working

environment closer to the physical day-to-day

workplace and therefore easier to relate to.

Additionally, inside each of these audience areas,

content taxonomy was built to each audience

specific dossiers, making it easier for employees

to navigate to their areas of interest. These

dossiers were assigned to organizational business

units so their staff could contribute with content.

These contributions would result on hierarchical

workflows submissions that culminate on

Communication Cabinet staff so they could

validate, and approve the content quality, and

publishing it subsequently to the entire Hospital

staff. This was done using Microsoft Internet

Explorer 9.0, Microsoft Office 2010 and Workflow

Foundation, leveraging on the SharePoint

Foundation and SharePoint Server, providing a

seamless social content creation and

collaboration environment.

Benefits The main benefits of the solution are:

Health Professionals internal communications -

corporate information can be stored centrally

and accessed at any time;

Sharing of resources - numerous virtual mini sites

can be provisioned on a self-service logic to

facilitate information sharing, security and

collaborative work;

Improved users service - better access to

accurate and consistent information by your staff

leads to enhanced levels of customer care and

service, resulting on a higher quality on health

services provided;

Reduction in paperwork - forms can be accessed

and completed on the desktop, and then

forwarded as appropriate for approval, without

ever having to be printed out, and with the

benefit of an audit trail.

Software and Services CaveDigital Consultancy and Development

Microsoft Visual Studio 2010

Windows Server 2008 R2

Microsoft SQL Server 2008 R2

Microsoft SharePoint Server 2010

Microsoft Internet Explorer 9.0

Microsoft Office 2010

ASP.NET, C#, jQuery, Microsoft Workflow Foundation