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HMC TIMES - Hospitality Management Corpo · PDF fileHMC TIMES OCTOBER 1 HMC EMPLOYEES SHARE MUD RUN FUN! BAYMONT BIG SPRINGS GRAND OPENING Carl Haynes and his group from Pleasanton

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Text of HMC TIMES - Hospitality Management Corpo · PDF fileHMC TIMES OCTOBER 1 HMC EMPLOYEES SHARE...




    Carl Haynes and his group from Pleasanton were recently given praise by Patrick Breen, Brand Senior Vice President, for providing an exceptional guest experience for a valued customer and embracing the Count on Me! service culture. The philosophy embraces three major principals:

    * Being RESPONSIVE to the needs of every individual.* Being RESPECTFUL in every way.* Going above and beyond to DELIVER a great

    experience, every time.

    Service culture is vital to the success of every hotel and putting the customer first creates loyal guests and helps to promote your long-standing reputation of superior guest satisfaction and service.

    HMC is proud of all of your continued efforts and foresee many of these acknowledgements from not only hotel brands, but owners and most important of all - guests!

    PAGE #4

    Were proud to share that staff from two HMC hotels were willing to get dirty for local worthwhile charity events in their markets this quarter.

    Susan Frear and her sales team from Sheraton Harrisburg Hershey ran in a mud run on August 23rd to support the local YMCA.

    In addition, Hershey Partnerships Soup Cook-Off, a Fall family event, took place on October 3rd where a portion of the proceeds went to the Hershey Volunteer Fire Department.


    Country Inn & Suites Austin

    Ceclia Martinez, Housekeeping-15 YearsDonna Sta Teresa, GM-14 Years

    Oberlin Inn

    Tanya Cullins, Controller-38 YearsBrenda Burt, Pantry-30 YearsStephanie Sedar, Catering Sales-30 YearsPaul Ardo, Maintenance-29 YearsRex Engle, GM-29 YearsScott Hazlett, Accounting-29 YearsDebi Ardo, Housekeeping-29 YearsRichard Jackson, Cook-28 YearsJanis Perkins, Serving Staff-28 YearsJohn Croft, Chef-26 YearsPatrica Croft-Calloway, Front Desk Mgr.-25 YearsE.T. King, Host-21 YearsRuth Nelson, Dishwasher-19 YearsMilinda Naylor, F&B Manager-13 YearsAnita Smith, Front Desk Clerk-12 Years

    Radisson Hotel Harrisburg

    Rajni Amin, Banquet Set Up-28 YearsSusan Westford, Accounting-22 YearsCatherine Wissler, Housekeeping-22 Years

    Gregory Summers, Kitchen-20 YearsJeff Rizio, Accounting-15 YearsDorothy Wissler, Housekeeping-14 YearsScott Swinchock, Bartender-14 YearsDzemila Kuduzovic, Housekeeping-13 YrsEmika Krdzic, Housekeeping-11 YearsNada Dullas, Housekeeping-11 Years

    Sheraton Harrisburg Hershey

    Shirley Miller, Sales-35 YearsMark Pelko, Admin/Accounting-31 YearsPatricia Murphy, Kitchen-30 YearsDarlene Hershberger, Laundry-28 yearsHoward Garner, Kitchen-25 YearsAlla Shmonova, Housekeeping-24 YearsJeffry Tyler, Accounting-21 YearsMaria Salinas, Banquets-20 YearsSusan Miscavige, Kitchen-20 YearsElaine Rhoads, Banquets-18 YearsAdrienne Marsh, Front Desk-18 YearsIris Ruiz, Housekeeping-17 YearsHung Nguyen, Kitchen-16 YearsSatang Sidibeh, Restaurant-12 Years


    Leo Spriggs - President/CEOBill Sullivan - EVP/CFODaniel Killian - EVP, AccountingDel Robinette - VP, Sales & MarketingGerald Morris - VP of Hotel OperationsPat Bajdek - VP DevelopmentJane Underwood - Dir. of Human Resources



    1801 W. Pinhook RoadLafayette, LA 70508



    * 290 Rooms* Flat Screen HDTV* Fitness Center* Hot Tubs in Select


    * Plush Bedding* Complimentary Wi-Fi* Complimentary Shuttle

    Service* 14,000 Sq. Ft. Event


    * Erica Alaniz, GM, Super 8 Karnes City* Stephanie August, Acct/HR Mgr, Country Inn & Suites Austin* Pat Bajdek, VP Development, HMC* George Garzzoria, Reg. Director Sales & Marketing, HMC* Chuck Hernandez, GM, Radisson Addison* Mike Neal, GM, Microtel Inn & Suites by Wyndham Kenedy

    Email submissions for next edition to:

    [email protected]

    17950 Preston RoadSuite 710

    Dallas, TX 75252(972) 934-2040

    hospitalitymgt.comJoseph OConnor and team participated in the Warrior Dash for Saint Jude Hospital for Kids on October 3rd, and proudly represented Wingate Inn Slidell. Well done everyone!

    Larry Marinelli, Dir. Food & Beverage, entered Walnut and Butternut Squash Soup with Smoked Cinnamon Bacon

    and Candied Walnuts


    Our team at the Ramada Odessa received honors from the Odessa Convention and Vistors Bureau for placing a Motorcycle Awareness Month driving safety message on the hotel marquee. They received a $200 prize which was used to host a team luncheon on property.

    Wingate Inn Slidell Team Dashes for St. Judes

    Local YMCA supported by Sheraton Hershey Staff

    Ramada Odessa Supports Motorcycle Awareness Month


    Terri Oliver and Team Cutting the Ribbon

    The newly built Baymont Inn & Suites opened in Big Spring, TX on September 25th. Big Spring is located 40 miles east of Midland and is part of HMCs growing list of properties serving the Permian Basin oil & gas shale play area in West Texas. The property offers numerous amenities including a Baymont Breakfast Center, on site gift shop, fitness center and is pet-friendly.

    Congratulations and best of luck to the entire staff!

    Chris JulianGeneral Manager

    The Wyndham Garden, previously The Hotel Acadiana, recently went through a $3,000,000 remodel. Located minutes from downtown Lafayette, the hotel offers the Bayou Bistro, lounge, seasonal outdoor pool and Scandals Nite Club, as well as banquet and catering facilities.

  • The Ramada Odessa is delighted to name Michael Flood as our Star Associate of the Quarter.

    Michael was initially interviewed to become the part-time security guard three nights a week, but in only a few months, fully embraced the concepts of Guest Service and Team Member. He immediately realized that knowledge of the PMS was a valuable tool and quickly took it upon himself to learn as much as he could. He learned it so proficiently that he became one of only two staff members assisting in the accounting office and is regularly asked to perform detailed research for our Accounting Manager, who is quoted as saying, Along with the other GSR who helps in my office, Michael has learned and taught me more about our PMS than I could have ever learned on my own in such a short period of time.

    Michael also performs Night Security duties on heavier traffic nights. On more than one occasion, Michael has used his former experience as personal security for celebrities to manage potentially out of control situations. In each instance, he has handled the situations professionally and without incident.

    Guests love Michael and his friendly and helpful manner. A recent customer (elderly woman) handed a note to the GM and it said, Michael On duty Tuesday night was a delight. So helpful and cheerful. She later followed up by posting on, The young man at the front desk, Michael, was extremely helpful with a couple of challenges I encountered. He helped quickly and pleasantly. This earned the hotel an 8.8 out of 10 rating. Michael has also garnered numerous other compliments shared with Ramadas GM regarding guest stays such as, Sir, you have a real winner in Michael, I hope you realize that, and Please tell Michael thanks so much for his assistance last night when we checked in, he was so helpful and welcoming after so many hours on the road.

    FULL-SERVICE STAR MANAGER FULL-SERVICE STAR ASSOCIATEThe Microtel Inn & Suites by Wyndham Pleasanton has selected Stacy Estes as their STAR Associate of the Quarter.

    Stacy has held numerous positions at the hotel and was a member of the original opening team in February 2014. Throughout her career with HMC, Stacy has made valuable contributions to the success of the hotel, guests, and her co-workers. She has worked Night Audit, Front Desk, Laundry and Housekeeping and was promoted to Front Office Manager in February 2015.

    She continues to be a valuable asset to the hotel with outstanding customer service skills and her continued eagerness to learn more about the operation. She often seeks out new opportunities to assist guests and raise the level of performance from not only herself, but the employees who report to her. She also maintains the A/R with weekly billing and follow-up to collections, as well as additional financial support as needed. In addition, Stacy is a working manager covering shifts whenever she can to help control payroll.

    She is very deserving of this recognition and we are proud to name her STAR Associate of the Quarter.

    SELECT-SERVICE STAR MANAGER SELECT-SERVICE STAR ASSOCIATERalph Rogers started his career with the Sheraton Harrisburg Hershey in September of 2014.

    Ralph consistently adjusts and changes his work schedule on many occasions, without hesitation or complaint, in order to address challenges within the department. He also pitches in to help Housekeeping such as shampooing carpets.

    Ralph is also the hotels television repair person and even when he is at home and not working, he is pleased to answer calls from any of the maintenance staff with regards to any TV issues.

    He never seems to have a bad day, although we know differently particularly with our on-going renovations and the challenges these present to our engineering department.

    On the personal side, hes an ordained minister with 4 children and 10 grandchildren. Hes also an Eagles fan (this is noted because his manager is a Cowboys fan)!!!

    We are proud to annuonce Ralph as HMCs choice for Star Associate. He exemplifies what a company looks for in a associate, dedcated to his

    The Radisson Hotel Harrisburg selected Dorothy Wissler for the Star M