The 2nd Annu

JANUARYPAGE #4

NEW EMPLOYEES TO HMC* Patti Matchett, Controller - Sheraton Harrisburg Hershey, Harrisburg, PA

* Kimberly Brown, Director of Sales - Holiday Inn, Memphis, TN

Situated conveniently off I-29 at exit 147B, the property is located close to the area’s major businesses and attractions. These include exhibits at the Lewis & Clark Interpretive Center, sporting events and live entertainment at Tyson Event Center, the new Sioux City Hard Rock Casino and the Historic Orpheum Theater.

The hotel offers 114 guest rooms and amenities including complimentary Wi-Fi, a fitness center, indoor pool and full-service restaurant (currently being remodeled).

Email submissions for next edition to:

byars@hospitalitymgt.com

17950 Preston RoadSuite 710

Dallas, TX 75252Phone; (972) 934-2040

hospitalitymgt.com

HMC CORPORATE OFFICERS

Leo Spriggs - President/CEOBill Sullivan - EVP/CFODaniel Killian - EVP, AccountingDel Robinette - VP, Sales & MarketingGerald Morris - VP of Hotel OperationsPatrick Bajdek - VP DevelopmentLibby Shaw - VP of Human ResourcesChad Cobb - Sr Corp Dir of Hotel Finance

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701 Gordon Drive ∙ Sioux City, IA 51101 ∙ (712) 877-9400 ∙ www.ihg.com

HMC TIMESSummer 2017

FEATURED HMC PROPERTY

HOLIDAY INN SIOUX CITY, IA

Sheraton Harrisburg HersheyCecelia Baker, Housekeeping - 31 YearsDanielle Roland, Banquets - 15 YearsPatricia Black, Housekeeping - 11 YearsSheri Hatalla, Sales - 12 YearsAlla Shmonova, Housekeeping - 26 YearsDavid Martiez, Banquets - 22 YearsLisa Chenoweth, Sales - 10 Years Radisson Hotel Harrisburg Mira Savid, Housekeeping - 16 YearsAna Gabor, Housekeeping - 15 YearsKenneth Figueroa, Banquet Set-up - 13 YearsRobert Williams, Lounge - 12 Years Amire Begic, Houskeeping - 11 Years

HMC PROPERTIES MAKE US PROUD DURING TRAGIC HURRICANE SEASON

Find us on Facebook at facebook.com@dfwHMC

Signature Worldwide Perfect Shop Call Winners!

It’s time to share more employees with outstanding guest relation skills and ability to upsell at HMC (June - September, 2017). The following team members excelled, achieving perfect scores being 5 of 5 or 8 of 8 in the Signature Transient Edge® program:

JUNE 2017

Rhonda (2) - Baymont Inn & Suites, Big Spring, TXWanda - Country Inn & Suites, Anaheim, CAKelli, Kelly(2) & Marjorie - Holiday Inn Express, Ennis, TXOlga - La Quinta Inn & Suites, Pearsall, TXMichelle - Microtel Inn & Suites by Wyndham, Kenedy, TXHeather & Jessica - Sheraton Harrisburg Hershey, Harrisburg, PABetty, Gretchen & Lindsay - Wingate by Wyndham, Slidell, LA

JULY 2017

Rhonda & Valerie (2) - Baymont Inn & Suites, Big Spring, TXKelli (2) & Nathan - Holiday Inn Express, Ennis, TXCindy - La Quinta Inn & Suites, Pearsall, TXErica & Tex - Microtel Inn & Suites by Wyndham, Kenedy, TX

AUG 2017

Rhonda - Baymont Inn & Suites, Big Spring, TXShareen, Taylor & Steve - Country Inn & Suites, Anaheim, TXNylex - Holiday Inn & Suites, Ennis, TXOlda - La Quinta Inn & Suites, Pearsall, TX

SEPT 2017

Rhonda (2) - Baymont Inn & Suites, Big Spring, TXBrooke - Fredericksburg Inn & Suites, Fredericksburg, TXKelli & Nylex - Holiday Inn Express & Suites, Ennis, TXErica & Tex - Microtel Inn & Suites by Wyndham, Kenedy, TX

THANK YOU

We want to say thank you to all of HMC’s amazing employees across the United States who took initiative in helping families in need during the recent disasters taking place. Fortunately, none of our managed properties were directly impacted, but many were within short distances to those people having to travel outside the area for assistance. Here are just a few examples - but you have all represented our philosophies as a company in the best possible light and we appreciate all you’ve done, and do, every day for our guests.

MICROTEL INN & SUITES BY WYNDHAM PEARL RIVER, LA

Amy Molica Lazzaro and her team received multiple feedback from guests including “beyond exceptional customer service” and “congratulating you and ALL your staff on being so totally gracious, friendly and accommodating, that it felt like we were at home with family” for famlies and evacuees.

RADISSON HOTEL DALLAS NORTH - ADDISON, TX

The hotel hosted our finest, the US Department of Housing and Human Services Office team from the Florida “National Disaster Medical Service.”

LA QUINTA INN & SUITESPEARSALL, TX

Responsible for housing and caring for not only numerous evacuees, but their pets. They were able to accept donations and supply evacuees with food and water for the Pearsall Police Department.

MICROTEL INN & SUITES BY WYNDHAM MIDLAND, TX

Created an initiatve for local assistance in helping pets affected by the storm by collecting both dry and canned pet food and then distributing to Houston and the Texas Relief Center.

FREDERICKSBURG INN & SUITESFREDERICKSBURG, TX

Assisted with numerous Houston victims which included parents & family members of those unable to reach or care for them.

HOLIDAY INN EXPRESS - ENNIS, TX

They collected items for evacuees staying at the hotel over 2 days. However, after attempting to distribute donations to their guests, they declined (lots of big hearts in Texas) and stated they were more concerned about those victims who were more affected and asked that all donations go to them, so contributions were driven to the Kay Bailey Hutchison Convention Center in Dallas for distribution.

The Holidays are almost here! Be sure to submit all of the wonderful charitable and

community service related projects you do for posts on

HMC’s Facebook page, as well as the 2017 winter issue of the

HMC TIMES: byars@hospitalitymgt.com

HMC ANNIVERSARIES(10+ Years)

FULL-SERVICE STAR MANAGER FULL-SERVICE STAR ASSOCIATE

This issue’s Full-Service Star Manager award goes to Gokce Sweetman, Food & Beverage Operations Manager at the Holiday Inn Memphis Airport.

Gokce embodies the professionalism, determination and tact for the position she holds. She is always positive and encouraging in how she handles challenges with employees and guests.

She started her career with the Holiday Inn Memphis Airport more than a year ago and has held multiple positions from Bartender to Food & Beverage Manager. She has always been recognized as an ambitious, outgoing and guest-oriented employee by her fellow co-managers and associates and has an approachable personality, which allowes her to build great employee engagement within her department.

Gokce has an extreme drive to learn more and equip herself to be successful. Presently, she makes a point to attend any meetings regardless of discipline and thus explores other areas within the hotel business.

Since her employment at the Holiday Inn Memphis Airport, there has been an approximate 20% increase in guest satisfaction scores and overall operation. Congratulations to Gokce and thank you for all you do representing the hotel and HMC.

SELECT-SERVICE STAR MANAGER SELECT-SERVICE STAR ASSOCIATE

Jose Berrios has been selected as the Full-Service STAR Associate by Hospitality Management Corporation (HMC).

He has been employed by the Sheraton Harrisburg Hershey since November of 2005 as a Banquet Server. However, he wears many different hats since he has been working at the hotel: fill-in Banquet Captain, Coffee Break Captain, Room Service, and many more. He knows and acknowledges most of our return guests (in banquets) --- and they remember him.

He is in charge of the Halloween Client Appreciation party (decorations, food, etc.) and each year is the sole participant in the Children’s Miracle Network meal that the hotel provides to the children/doctors/nurses at the Penn State Hershey Medical Center.

Recently, he assisted with guests at the Front Desk who only spoke Spanish and when the kitchen got busy during a crazy Saturday night, Jose stepped behind the line and assisted with the cooking.

Jose embodies the desire to be a team player and steps-up in any role deemed necessary to make hotel operations run smoothly. We are fortunate to have him as part of our staff. Congratulations!

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We are pleased to select Olga Deleon, Front Office Supervisor at La Quinta Inn & Suites, Pearsall, TX as our Select-Service STAR Associate.

Olga was hired in 2015 to provide guest services during our social hour/manager’s reception. By March, 2016, she was promoted to front desk staff and excelled as an agent, showing consistency in guests’ expectation, problem solving and leadership. She consistently takes pride in sales promotions by conducting parking lot drives and connecting with new guests, as well as empowering our front desk agents to do the same. In November, 2016, Olga was promoted to Front Office Supervisor exceeding expectations for her 90-day evaluation.

Brand Standard Review: For the 2016 year-end review, Olga developed substantial improvements with our Medallia Elite Gift Delivery, as well as Returns Enrollments (loyalty program). Elite Gift Delivery for 2016 was 40% vs brand standard of 100%. Year to date we have an increase of year over year benchmark of 33.3% .

Guest Satisfaction: Medallia overall service scores have increased by 5.5% putting us currently at 91.7. Olga also received The HERE FOR YOU appreciation certificate from La Quinta Corp. Chief Develop. Officer and VP of Franchise Ops and received the Net Promotor Excellence Award 4th Quarter 2016. She certainly merits a STAR award for her dedication and hard work. We appreciate you!

It is our honor to award Michelle Pena HMC’s Select-Service STAR Manager award from Microtel Inn & Suites by Wyndham in Kenedy, TX.

As Front Office Manager, Michelle consistently brings credit to herself and her team as a leader and organizer. She regularly is proactive in accommodating guests’ needs, even before they realize they have one. She anticipates the potential for reservation extensions and reaches out to booking agents of numerous companies to allow them the chance to extend reservations before other bookings are received, which would normally prevent them.

She organizes rooms in advance to make sure that the most efficient use of single and double occupancy rooms is maintained and fits the needs of guests and the goals of the hotel.

As a leader, Michelle garners loyalty of the staff and ensures that all team members are trained and refreshed on knowledge for the benefit of the hotel and guests. She ensures shift notes are clear and concise for the next shifts during the day and that the GM is well informed.

She has also stepped up in the GM’s absence, ensuring that operations continue with minimal overtime incurred. Job well done! Thank you for caring about the hotel and our guests.

We are pleased to announce the winners of our “3nd Annual Cutest Pet Photo Contest.” Thank all of you who submitted pictures! Winners were selected from the top three (3) photos by the number of likes on our FACEBOOK page (facebook.com/dfwHMC) and then voted on by the HMC corp. team. Congratulations to all of our top contenders and honorable mentions, we are so glad to have your entire families as part of our family.

HONORABLE MENTIONS

OUR

WIN

NERS

!!!

“SCRATCH” Amy Molica Lazarro (MPR)

Hono

rabl

e Men

tions

“WHISKEY”Tracie Rollins (PEN)

“KYLO” Laura Jeffries (PEN)

“HARRY” Maria Valeriano (AHM)

“HUEY” Lori Mercadel (WSL)

“BUNNY” Casey Williams (MEM)

“GEORIGE EDDY ESQUIRE” Leann Loza (MPL)

“MEMPHIS” Ozden Pekmezci (MEM)

“LOLA” Kathy Caruso (SHR)

“Teddy (Bear)” Dorothy Wissler (PEN)

“SHAGGY” Angela Villapando (AHM)

“DIAMANTE & RUBI” Federico Navarro (AHM)

3rd ANNUAL CUTEST PET CONTEST PHOTO 2017