8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

1/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 30

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=30

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

2/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 31

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=31

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

3/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 32

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=32

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

4/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 33

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=33

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

5/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 34

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=34

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

6/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 35

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=35

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

7/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 36

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=36

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

8/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 37

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=37

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

9/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 38

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=38

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

10/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 39

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=39

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

11/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 40

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=40

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

12/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 41

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=41

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

13/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 42

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=42

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

14/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 43

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=43

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

15/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 44

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=44

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

16/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 45

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=45

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

17/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 46

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=46

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

18/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 47

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=47

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

19/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 48

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=48

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

20/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 49

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=49

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

21/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 50

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=50

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

22/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 51

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=51

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

23/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 52

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=52

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

24/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 53

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=53

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

25/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 54

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=54

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

26/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 55

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=55

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

27/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 56

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=56

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

28/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 57

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=57

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

29/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 58

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=58

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

30/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 59

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=59

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

31/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 60

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=60

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

32/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 61

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=61

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

33/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 62

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=62

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

34/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 63

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=63

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

35/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 64

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=64

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

36/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 65

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=65

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

37/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 66

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=66

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

38/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 67

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=67

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

39/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 68

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=68

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

40/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 69

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=69

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

41/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 70

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=70

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

42/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 71

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=71

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

43/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 72

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=72

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

44/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 73

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=73

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

45/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 74

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=74

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

46/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 75

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=75

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

47/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 76

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=76

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

48/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 77

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=77

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

49/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 78

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=78

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

50/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 79

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=79

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

51/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 80

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=80

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

52/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 81

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=81

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

53/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 82

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=82

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

54/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 83

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=83

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

55/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 84

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=84

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

56/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 85

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=85

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

57/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 86

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=86

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

58/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 87

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=87

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

59/60

. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management.

Jordan Hill, , GBR: Routledge, 2008. p 88

http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=88

Copyright 2008. Routledge. All rights Reserved.

May not be reproduced in any form without permission from the publisher, except fair uses pe rmitted under U.S. or applicable copyright law.

8/2/2019 Handbooks of Hospitality Management - Handbook of Hospitality Human Resources Management

60/60