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GuidetoPostal ServicesEffectivefrom1stJuly2015
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ContentsGuide to Postal Services..................................................................................................................... .1•StandardPost • ExpressPostwithSignature•RegisteredPost • ExpressPostInternational•ExpressPost • InternationalCourierService
Post Mail Sizes............................................................................................................................................. .4
Labels for our core Postal Services........................................................................................... .5
Track and Trace............................................................................................................................................ .6•TrackingYourItem
Insurance Cover for Your Mail Items...................................................................................... .7•InsuranceRestrictions • GeneralConditions•AdditionalInsurance • Compensation•InsuranceRequirements • Claims•SendingMoneybyPost
Mail Services...............................................................................................................................................10•StandardPost • Redirection•ExpressPost • LiteratureandArticlesfortheBlind•RegisteredPostNational • PosteRestante•RegisteredPostInternational • SendingBooksAbroad•InternationalCourierService • CertificateofPosting•MailMinder • PakSafe
Other Services from An Post........................................................................................................12•PassportExpress • WesternUnion•BillPayment • BankingatthePostOffice•Sterling&DollarsatthePostOffice • MobilePhoneTopUp•PostFXCurrencyCards
Business Services from An Post................................................................................................14•PostAim • BusinessCollectionService•PublicityPost • POBox•FreepostandBusinessReplyMail • Admailer•PublicationServices • OtherServices
The Right Way to Post Your Letter.........................................................................................16
The Right Way to Post Your Parcel.........................................................................................17
General tips on packing and wrapping.............................................................................18
Essential Documentation for Customs and Export...............................................19
Exports to the USA................................................................................................................................20
Hazardous and Prohibited Items.............................................................................................22
Restricted Service Items...................................................................................................................25
Customs and Security Documentation.............................................................................26
1 1
Guide toPostal Services
Dear.Customer,
Welcome.to.your.Guide.to.Postal.Services..In.this.booklet.we.have.outlined.all.you.need.to.know.about.posting.letters,.large.envelopes,.packets.and.parcels.
We.have.also.included.a.helpful.chart.that.will.allow.you.to.determine.at.a.glance.which.service.you.need.at.any.given.time..All.you.need.to.do.is.decide.which.suits.you.best.and.we’ll.deliver!
Need to know more?
For.further.information.visit.anpost.ie.or.contact.our.Customer.Services.team.
on.01 705 7600.
For.information.on.specific.Business.Services.visit.anpost.ie/business.
or.contact.our.Business.Desk.on.01 705 7600.
2
Cost
International Courier Service2
Standard1
Registered1
Express2
RepublicofIrelandonly
Express with Signature2
ExpressInternational2
Security
Speed
Speed (with Signature and Insurance)
International
Urgency
Anyoftheseitems,anyoftheseways ÚÚ
Whats important to you?
ServiceAvailable Nationally (inc. NI)
✘
✘
✓
✓
✓
+Parcel.Services.only1Services.are.provided.subject.to.terms.and.conditions..For.further.information.visit.anpost.ie.or.call.into.your.Post.Offi.ce.2Service.terms.and.conditions.apply..For.further.information.visit.anpost.ie.or.call.into.your.Post.Offi.ce.*Restricted.items.such.as.cash,.jewellery,.prohibited.items.and.other.items.not.covered.by.insurance.**.Signature.will.be.available.online.for.up.to.a.month.after.delivery.***.Delivery.to.selected.destinations.only..For.further.information.visit.anpost.ie or.call.into.your.Post.Offi.ce.
Guide toPostal Services
3
Letter/Postcard Large Envelope Packet Parcel
Available Worldwide
Signatureon delivery
Insurance* Track & Trace
✘
✘✘
✘
✘ ✘
✘
✘✓
✓ ✓
✓
✓
✓
✓+
✓**
✓**
✓
✓
✓
✓ ✓
✓***
✓
USO
NONUSO
4
Large EnvelopeTheLargeEnveloperateofpostagecatersforflatitems,suchasanA4sheetofstandardpaper,nolargerthanthemaximumdimensionsshownandweighingnomorethan500g.Heavierorlargeritemsmaybeclassedasapacketorparcel.
PacketWeighingnomorethan2kgandwithinthedimensionsshown.Heavierorlargeritemswillbeclassedasaparcel.
Maximum Dimensions:
Tube –Lengthplustwicethediameter,nogreaterthan1,040mm–noonedimensionexceeding900mm.
Other –Lengthpluswidthplusdepth,nomorethan900mmwithnodimensionexceeding600mm.
ParcelWeighingnomorethan20kgandwithinthedimensionsshown.Largeitemswithalightoverallweightwillbechargedaccordingtotheirdimensionalweightduetothecostoftransportinglightbutsizableitems.Calculatethedimensionalweightandcomparethistoitsphysicalweight.Thegreaterweightofthetwoisusedtoworkouttheprice.
Calculate the dimensional weight:
(LxWxD) L=Lengthincentimetres 6,000 W=Widthincentimetres D=Depthincentimetres
Dimensions
Minimum Size:
Depth:0.18mm
Length: 140mm
Maximum Size:
Depth:5mm*
Length: 235mm
Width:90mm
Width:162mm
Minimum Size:
Depth:0.18mm
Length: 140mm
Maximum Size:
Depth:25mm
Length: 400mm
Width:90mm
Width:70mm
Minimum Size:
Length: 100mm
Maximum dimensions:
Length: 1.5metres
Length + Girth: 3metres
To calculate Girth:2x(Depth+Width)
WidthLength
Girth
Post Mail Sizes
Dep
th
Dep
th:2
5mm
Wid
th:3
00m
m
Letter/PostcardNolargerthanC5(holdsanA4sheetofstandardpaperfolded),weighingnomorethan100g.Heavierorlargeritemsmaybeclassedasalargeenvelope,packetorparcel.Theminimumsizedenvelopethatcanbeusedis90mmx140mm(WxH).Anyitembelowthissizeneedstobeinsertedintoanenvelopeofatleastthesedimensionstomeetregulations.Failuretodosomayresultintheitembeingchargedataparcelrate.*Postaim Mail: Maximum depth is 7mm
5
Express Post with Signatureand Insurance•guaranteednextdaydeliverywithin
theRepublicofIrelandonly•TrackandTrace•signatureondelivery•insuranceupto€350
Express International•sendmailupto2kgoverseas•onlinetrackingavailable
International courier*•TrackandTrace•signatureondelivery•proofofdelivery•insuranceupto€350
5
Whetheryourconcernisspeed,securityorcost,wehavetherightserviceforyou.WithAnPostyoucansendyouritemsby:
Labels for our core Postal Services
Standard Post Parcels•deliverytoallofIrelandandworldwide•youcantrackyourdeliveryonlineforitems
sentwithinIrelandanduptothepointofexportfromIrelandforinternationaldeliveries
Registered Post•securedeliveryforthemailingofvaluable
items(cashexcluded)bothnationallyandinternationally
•priorityhandling•insuranceandasignature•youcantrackyourdeliveryonlineforitems
sentwithinIrelandanduptothepointofexportfromIrelandforinternationaldeliveries
Express Post•guaranteednextdaydeliverywithin
theRepublicofIrelandonly•TrackandTrace
Scanadh / Scan Síniú / Signature
Síniú Riach. / Sig Req.
Síniú Riach. / Sig Req.
Chesapeake Labels Dublin
As the attached proof is computer generated the colours may not appear exactly as specified. This proof allows you to check the colour separation and copy.PLEASE NOTE: Your Order will not proceed any further until this proof is approved. Your Signature is our authorisation to proceed.All measurements are in millimeters unless otherwise stated.
ApprovedCustomer
Label
Part No.
Customer Signature Size
Revised by
Revision No.
Date
An Post
Registered Post OTC signature required PMS 2925
T.B.A.
80 mm x 60 mm
DQ
02
11/10/13
Number of Colours: 2 + Sequential Barcode
Fonthill Business Park,Fonthill Road,Dublin 22,Ireland.Tel 353-1-6238811Fax 353-1-6215121ISDN [email protected]
Not Approved
Your Chesapeake contact is :
PMS 186
Sequential Barcode
Spot Varnish
Full Varnish
Yes
Yes
No
No
80 mm
60 mm
X
LL 6041 9897 1IE LL 6041 9897 1IE
Expr
essPost LL 6041 9897 1IE
LL 6041 9897 1IE
LL 6041 9897 1IE
Níl síniú riach./ No sig req.
Níl síniú riach./ No sig req.
Níl síniú riach./ No sig req.
Níl síniú riach./ No sig req.
Níl síniú riach./ No sig req. Níl síniú riach./ No sig req.
CUSTOMER ACCEPTANCE
LI 6041 9897 1IE
CUSTOMER REFERENCE
LI 6041 9897 1IE
TUG
AD
H FA
OIN
SEA
CHA
DA
DHA
TTEM
PTED
DEL
IVER
Y
SE
AC
HA
DTA
PEEL AND AFFIXTO FRONT OF ITEM /SCAMH & GREAMAIGH AR THOSACH AN RUDA
PEEL AND AFFIXTO BACK OF ITEM /SCAMH & GREAMAIGH AR CHÚL AN RUDA
DE
LIV
ER
ED
GLACADH AN CHUSTAIMÉARA TAIGAIRT DON CHUSTAIMÉARA
Expr
essPost
Expr
essPost
Sig req
Sig req
Sig req
L I 6 0 4 1 9 8 9 7 1 I E
L I 6 0 4 1 9 8 9 7 1 I E
L I 6 0 4 1 9 8 9 7 1 I E
LL 6041 9897 1IE LL 6041 9897 1IE
Expr
essPost
LL 6041 9897 1IE
LL 6041 9897 1IE
LL 6041 9897 1IE
•insuranceupto€350•guaranteednextdaydeliverywithintheRepublicofIrelandonly
CUSTOMER ACCEPTANCE
ATT
EMPT
EDD
ELIV
ERY
GLACADH AN CHUSTAIMÉARA CUSTOMER ACCEPTANCE GLACADH AN CHUSTAIMÉARA
DE
LIV
ER
ED
PEEL AND AFFIX TO FRONT OF ITEM / SCAMH & GREAMAIGH AR THOSACH AN RUDA
TUG
AD
H FA
OIN
SEA
CHA
DA
DH
SE
AC
HA
DTA
Parc
elPost
Parc
elPost
PEEL AND AFFIXTO FRONT OF ITEM /SCAMH & GREAMAIGHAR THOSACH AN RUDA
No sig req
No sig req
No sig req
CL 6041 9897 1IE
CL 6041 9897 1IE
CL 6041 9897 1IE
CL 6041 9897 1IE
CL 6041 9897 1IE
CL 6041 9897 1IE
PMS 363
4
PMS 116
05
09/11/10
PMS 186
Black
6
Track andTraceTrack andTrace
Tracking your itemTrack&Traceisaweb-basedserviceavailableonanpost.iethatallowsyoucheckthestatusofabarcodeditemsentthroughthepost.Thefollowingservicescanbetracked:
• StandardPost(parcelsinRepublicofIrelandonly)
• RegisteredPost*
• ExpressPostwithsignature
• InternationalCourier
• ExpressInternational*
Please note: With the exception of the International Courier Service, availability of information on items sent internationally is determined by the quality of information provided by the receiving postal administration. Tracking is not available to every country and further information is not guaranteed through An Post’s Track and Trace tool.
How do I use Track & Trace?
• ClickontheTrackYourItemtoolonanpost.ie/track
• EntertheTrack&TraceIDnumberfromyourreceiptorcustomerreferencenumberfromthepostagelabelintothespaceonthebarcodeandpress“Enter”.
• Thestatusofyouritemwillthenbeshown.
• FurtherdetailscanbeobtainedbyclickingonthetrackandtraceIDontheresultpage.
What do I do if the tracking system does not recognise my number?
PleaseensurethatyouhaveavalidTrack&TraceIDnumber.EachAnPostTrack&TraceIDis13characterslongstartingwithtwoletters(e.g.RL),followedbyninenumbers,andendingwiththetwolettersIE.Forexample,atrackingnumberwilllooklikethis:RL123456789IE.
IfyourtrackingnumberisstillnotworkingonourTrackYourItemtool,pleasecontactCustomerServicesonCallSave017057600.
ForitemsdeliveredintheRepublicofIrelandtherecipient’ssignatureisavailableonlineprovidedithasbeensentonasignatureservice.
*. Track.&.Trace.only.available.up.to.the.point.of.export.from.Ireland.
7
Insurance Cover for Your Mail Items
Itisimportanttodeclarethevalueoftheitemsyouarepostingasitemssentbythefollowingservicesreceiveinsurancecoverbasedonthedeclaredvalueatthetimeofposting:
Registered Post to:
Ireland,NorthernIreland&GreatBritain
€320
Europe €150
OutsideEurope€100forParcels€35forletters
Express Post (with signature & insurance):
WithintheRepublicofIreland
€350
International Courier Post to:
SelectedInternationalDestinations
For more information on international delivery times and service availability please see anpost.ie
€350
Insurance Restrictions
Insurancecoverisnotavailableforparcelsanditemstocertaindestinations.
• JewellerysentusingRegisteredPostcanonlybeinsureduptoamaximumweightof2kgintheRepublicofIreland.
• Documents,passports,ceramics,glass,cash,coin,worksofart,antiques,collectibles&otherexceptionallyfragileitemscannotbeinsured.
Furtherinformationontheseandotherrestrictionsisavailablebyvisitinganpost.ieorbycontactingCustomerServiceson017057600.
Additional Insurance
YoucanpurchaseadditionalinsuranceforRegisteredPostitemswithintheRepublic of Irelanduptoamaximumof€2,000.
AdditionalFee CompensationLimits
€4.50 €1,500
€5.50 €2,000
8
Insurance RequirementsTovalidateyourfullserviceinsurancecover,youarerequiredtodeclarethevalueofthecontentsatthetimeofposting.Where no value is declared a maximum of €25.39 is payable.TheinsurancecoverofferedbyAnPostservicesisprovidedsolelytoreplaceanyitemdamagedorlostintransitdirectlyasaresultofourhandling.Thisdoesnotincludeconsequentiallossordamagescausedbyinadequatepackaging.
Sending Money by Post
Werecommendthatyouavoidsendingmoneybypostascashandcoinarenotinsurabletoanydestination.AnPostoffersarangeofservicestotransfermoney,includingWesternUnion,PostalMoneyOrdersandSterlingDrafts.
General Conditions
Loss,DamageorDelay–whatdoIdo?
Keepyourtransactionreceipt(orcertificateofposting,whereapplicable)inasafeplaceasclaimscannotbeprocessedwithoutit.Aswellasproofofposting,yourreceiptalsocontainstheitemnumberanddateofposting.Rememberinquiriesmustbemadewithinonemonthfromreceiptofanitem.
-3monthsfrompostingofmailwithinIrelandor-6monthsfromthedateofpostinganinternationalmailitem.
Enquiriesandconcernsaboutregistereditemscanbemadebywritingto:AnPostCustomerServicesGPOO'ConnellStreetLowerDublin1orbycalling017057600orbycompletingtheMissing,DelayedorDamagedform(M58).(Thisformmustbecompletedbythesender).Pleasenotethatenquiriesregardingitems
postedtoorfromothercountriesmaytakesometimeresolve.
Compensation
CompensationisavailableonStandardPost,ExpressPost,RegisteredPost,ExpressPostwithsignatureandinsurance,andInternationalCourierService.Intheeventthatyourregistereditemisnotreceivedbytheaddresseeorsubstantiallydamaged,AnPostwillcompensateyousubjecttotherelevantAnPosttermsandconditions.AnPostmustbesatisfiedthatthelossordamageoccurredinthepost,ascompensationisnotpayablethroughacauseoutsidethecontrolofAnPost.
1.. When.registering.an.item.ensure.to.declare.its.replacement.value.as.compensation.rates.are.related.to.the.declared.value.at.the.time.of.posting.and.registration.fee.paid..Where.no.value.is.declared.a.maximum.of.€25.39.is.payable..
2.. An.Post.reserves.the.right.to.return.the.contents.of.a.registered.item.instead.of.paying.compensation..Compensation.paid.will.not.exceed.the.replacement.value.of.the.article.lost.or.of.damages.sustained..
3.. Compensation.is.not.paid.for.any.consequential.loss.damage.or.injury.arising.from.the.loss,.delay,.non-delivery.or.mis-delivery.of.Registered.Post..
4.. Compensation.cover.varies.by.country.of.destination..More.information.can.be.found.on.page.7.
9
ClaimsWhenclaiminginrespectofinsuredservices,youmustcompleteanofficialenquiryform(M58,availabletocompleteordownloadonline)andsenditto:
AnPostCustomerServicesGPOO’ConnellStLowerFreepostDublin1
Makesuretoinclude:
• astatementoftheamountclaimed(ineuro)
• acopyofyourreceiptand/orcertificateofposting
• acopyoftheoriginalpurchaseinvoice/receiptofcontents
Intheeventofdamage:
• acopyofthedamagereportreceivedfromAnPostatthetimeofdelivery
• acopyofawrittenstatementfromtheaddresseeconfirmingthedamagecausedtothecontents.
Please note, An Post reserve the right to request the damaged item & associated packaging for inspection.
Claimsmustbemadewithin1monthofreceiptofanitem-3monthsfrompostingofmailwithinIrelandand-6monthsfromthedateofpostingorinternationalitemspostingofinternationalitems.ForacopyoftheM58formvisitanpost.ie,contactCustomerServiceson017057600orcallintoyourlocalPostOffice.
Allservicesareprovidedsubjecttotermsandconditions.Forfurtherinformationvisitanpost.ie/claimsorvisityourlocalPostOffice.
Mail Servicesfrom An PostMail Servicesfrom An Post
Mail Services
Standard PostStandardPostfromAnPostisidealforcustomerswhowantreliabilityatanaffordableprice.Wecandeliveranyitem-frompostcardstoparcels-alloverIrelandandtomorethan200countriesworldwideataverycost-effectiveprice.Simplyattachtherelevantpostagetoyourletter/postcard,largeenvelope,packetorparcelandwe'lldotherest.
Express PostNeedanitemdeliveredintheRepublicofIrelandwithguaranteednextdaydelivery?ExpressPostisareliable,fastandcost-effectivealternativewaytogetyouritemdeliveredontime,everytime.WeguaranteenextworkingdaydeliveryintheRepublicofIrelandoryourmoneyback.ExpressPostpromisesspeedydeliveryforless.Wewilldeliveryouritemonthenextworkingday.Youcantrackyouritemsprogressonlineand,foranadditionalfeeof€2,asignaturewillbeobtainedondeliveryandinsurancecoverupto€350intheRepublicofIrelandwillbeincluded.
Registered Post NationalSendingvaluableitems?Needproofyourdeliverygotthere?RegisteredPostprovidessecuredelivery.ItallowsyoutotrackyourdeliveryandprovidesyouwithasignatureonlinefordeliveriesinIreland.Yourpostwillgetpriorityhandlingandisinsured†too,givingyoupeaceofmindfromthemomentyouhandoveryouritem.
Registered Post InternationalSendingvaluableitemsinternationally?RegisteredPostInternationalserviceallowsyoutosenditemstoover200destinationsworldwideusingacost-effectivedeliveryservicewithasignatureondelivery*.Yourpostwillgetsecurehandlingandisinsured†too,givingyoupeaceofmindfromthemomentyouhandoveryouritem.
*An.Post.track.Registered.Post.International.up.to.dispatch.from.the.Republic.of.Ireland..Online.tracking.is.not.available.to.every.country..Registered.Post.International.receives.secure.handling.and.is.signed.for.on.delivery.
†The.value.of.an.item.must.be.declared.at.the.time.of.posting..Insurance.levels.vary.depending.on.the.delivery.destination,.and.may.be.subject.to.content.limitations.For.Insurance.and.Compensation.details,.see.pages.6–7..
10
11 11
International Courier ServiceDeliveredbyAnPostandDHLExpress,ourInternationalCourierServiceisatimecertainguaranteedworldwideservicefordocumentsandparcels.TheInternationalCourierServiceoffersauniqueguarantee,deliverywithinthepublishedtransittimesoryourmoneyback.Thisguaranteedoesnotapplywheredelaysoccurasaresultofcustomsinterventionorforcemajeureevents.TheInternationalCourierServiceisavailableatselectedPostOfficesonly.
Afulllistofofficescanbefoundonanpost.ie/internationalcourier
MailMinderMailMinderisaconvenientservicefromAnPostthatlooksafteryourpostbysimplysuspendingdeliverytoyourhomeduringthespecifiedtimeyou’reaway-bethatinIrelandorabroad!WithMailMinder,yourpostistakencareofandyouhaveonelessthingtoworryabout.
Forfurtherinformationaboutapplicationformsortermsandconditions,callintoyourlocalPostOffice,visitanpost.ie/mailminderorcontactCustomerServiceson01 705 7600.
RedirectionAreyoumovinghomeorrelocatingyourbusiness?
Wewanttomakelifeaseasyaspossibleforyouatthisbusytime.AnPostcanredirectyourmailfromyourexistingaddresstoanewaddress.
ForfurtherinformationaboutRedirectionserviceapplicationformsortermsandconditions,callintoyourlocalPostOffice,visitanpost.ie/redirectionorcontactCustomerServiceson01 705 7600.
Literature and Articles for the Blind AnPostoffersaspecialservicewherebylettersorpacketswhichcontainliterature/articlesforusebyblindpeoplearetransmissiblefreeofchargewithinIrelandandalsointernationally.Thesearticlesshouldbemarked“ArticlesfortheBlind”andcustomersshouldnotethatcertainconditionsapply.Forconditionsandmoreinformationvisitanpost.ie/articlesfortheblind
Poste RestantePosteRestanteisaservicefromAnPostwhichallowsvisitorstoatowntohavetheirmailpostedtothelocalPostOfficeforcollectionusinga‘PosteRestante’address.Thisserviceisprovidedfreeofcharge.
Customersshouldnotethattheycanavailofthisserviceforuptothreemonths.
Sending Books AbroadSpecialratesforpostingbooksareavailable.TermsandConditionsapply,visitanpost.ie/booksformoreinformation.
Certificate of PostingACertificateofPostingisavailableFreeofChargeatallPostOfficeswhenpostinganypostalpacket.
Pak SafePakSafeisasecuredeliveryservicetotheUK.Idealforhighvalueitemssuchasjewellery,ticketspassports,visasetc.Contact01 705 7600formoreinformation.
International Courier Service
12
Other Services
Passport ExpressNeedapassportquickly?Avoidthedelaysandgetyournewpassportin10workingdays*atover1,100PostOfficesnationwide.Forfurtherinformation,callintoyourlocalPostOffice,visitanpost.ie/passportorcontactCustomerServiceson01 705 7600.*10.working.days.excludes.weekends.and.bank.holidays..Subject.to.a.fully.completed.application.
Bill PaymentBillPaymentisAnPost’sfreebillpaymentservice.YoucanpayavarietyofbillsfreeofchargeatyourlocalPostOfficeincludinggas,telephone,cable,electricity,TVandLocalAuthorityPayments.
ForfurtherinformationaboutBillpayyoucancallintoyourlocalPostOffice,visitanpost.ie/billpayorcontactourCustomerServicesteamon01 705 7600.
Sterling and Dollars at the Post OfficeYoucannowbuyDollarsandSterlingfromselectedPostOffices.ForafulllistofparticipatingPostOfficesaswellasdailyexchangeratesandexchangecalculator,pleaseseeanpost.ie/sterlinganddollars.
PostFX™ Currency CardsThePostFX™PrepaidMasterCardCurrencyCardisdesignedtohelpyoustayincontrolofyourspendingandsavemoney.LoadacardinSterlingorUS,AustraliaorCanadianDollarsanduseittobuygoodsandservicesandwithdrawworldwide,whereveryouseetheMastercardAcceptanceMark.Visitanpost.ie/postfxformoreinformation.
Billpayment
Other Services from An PostOther Services from An Post
PostFX™ Currency Cards
TMTM
5386 VALIDTHRU
5386VALIDTHRUVALIDTHRU
13
Western UnionNeedtosendmoneyquickly?SendmoneysafelyandquicklywithWesternUnioninminutesornextdayservicetoover212,000agentsin190countriesworldwide.Visitanpost.ie/westernunionformoreinformation.
Banking at the Post OfficeMissedthebank?TrythePostOffice.AIBcustomerscanavailofawiderangeofAIBservicesincludingthelodgementandwithdrawalofcashandpaymentofAIBcreditcardbills.AlliedIrishBanks,P.L.C.isregulatedbytheCentralBankofIreland.
Mobile Phone Top UpNeedcreditforyourmobile?Buyinganinternationalcallingcard?Givingsomeoneagift?Stayconnectedbytoppingupyourmobileorbuyingaprepaidinternationalcallingcard.YoucanbuycallcreditforprepaidmobilephonesatyourlocalPostOffice.Ifyouneedtomakeinternationalcalls,AnPostoffersarangeofprepaidcallingcardsforyoutochoosefrom.
ReturnMyShoppingallowslargeonlineretailerstoincludedeliverywithcustomer’spurchases.Userscandrop-offtheiritemataPostOfficeorhaveitcollectedfromtheirhome.Oncepaymentismadeonline,thecustomerprintsalabelandattachesittotheitem.TheitemissentbyExpressPostreturn,withthereturninformationpre-advisedbytheretailer.Fortermsandconditionsseewww.returnmyshopping.ie
14
AnPostisIreland’spostaldeliverynetworkforyourbusiness.Weprovideinnovativemaildeliveryandmailmanagementsolutionsacrossallbusinesssizesandindustrysectors.Weofferarangeofbusinessservices,createdtomeetthechangingneedsofbusinessesoperatinginthechallengingIrishmarketplace.WealsoprovideinformationonhowtomarketyourproductsandservicesthroughthemediumofDirectMail.FormoreinformationonhowAnPostcanhelpdriveyourbusiness,contacttheBusinessDeskonCallSave 01 705 7600orvisitanpost.ie/business.
PostAimWanttocontactyourcustomersdirectly?Needtodoitcosteffectively?TryPostAim-aspecialdiscountedservicefordirectmailing.
Publicity PostDoyouwanttogetyourmessagetoawideraudience?Publicity Postwillgetitthere.Targetspecificareaswithunaddressedleafletsdeliveredwiththeregularpostaldelivery.
Freepost and Business Reply MailWanttogetyourcustomerstorespondtoyouquickly?TryourrangeofBusinessResponse
Services.Wecanspeedupyourbillpayments,getnewordersandcollectinformation.
Andbecauseyoupaythepostage,yourcustomerswillfinditmucheasiertorespond.
Publication ServicesDoyoupublishnewspapersorperiodicals?Doyoumailtonumerousreadersnationwide?MakesureyousignuptoourPublicationServicestoreduceyourdistributioncostsandencouragecustomersubscriptions.
Business Collection ServiceBusinesscustomerscanhavetheirmailcollecteddirectlyfromtheirpremises.
PO BoxAPOBoxcanberentedatcertainDeliveryServiceUnitsaroundIreland.Thisfacilityprovidesaconvenientandsecurewayforyoutoreceiveyourmail.
Business Servicesfrom An PostBusiness Servicesfrom An Post
15 15
• POBoxDelivery
• POBoxForward
• VanityPOBox
• PrivateBag
• CallerService
FormoreinformationonourBusinessServicespleasecontacttheBusinessDeskon01 705 [email protected]
AdmailerWithadmailer.ieyoucansendahighqualityA5addressedpostcardtoeveryhouseholdand/orbusinessinyourdesiredtargetarea. That’sjust3easystepstostartgrowingyourbusiness.
*includes.data,.print.and.postage.and.is.exclusive.of.VAT.
Other Services AnPostalsoofferanadditionalrangeofpostalanddeliveryservices.
Always.use.areturn.address
16
You put a lot of thought and care into writing a letter, so why not do the same for your envelope?
Byfollowingtheseguidelinesyouwillbehelpingusimprovetheserviceweprovidetoyou.
Signed, sealed and delivered
Asealedenvelopeaddsextrasecuritytoyourpost.Sealingyourenvelopewillhelpensurethatyourletterisdeliveredintactandontime.
Stamps(orMeterfrank)shouldbeplacedinthetoprighthandcorner.Alwaysuseareturnaddress.Ontherareoccasionthatwecannotdeliveryourletter(forexample,iftheaddressisincorrect),includingareturnaddressinthetoplefthandcorneroftheenvelopewill
ensurethatyourundeliverableitemcanbereturnedtoyouunopenedandmorequickly,savingyoutimeandmoney.
Get it right
Afullandcompletepostaladdresswillgetyourlettertoitsdestinationintheshortestpossibletime.Forexample,whenwritingtoaDublinaddressremembertoincludethePostalDistrictNumber(e.g.Dublin3).Donotincludeanypunctuationmarksintheaddress.
Business Mailing
Amorecomprehensivesetofmailpreparationguidelinesforbusinesscustomers–entitled‘SpeedUpYourPost’–isavailableonourwebsiteanpost.ie/speedupyourpost
The right way topost your letterThe right way topost your letter
Posting and acceptance of undersizedmail items
Theminimumsizeditemthatcanbeacceptedis90mmx140mm(w+l).Anyitembelowthissizeneedstobeinsertedintoanenvelopeofatleastthesedimensionstomeetregulations.Failuretodosomayresultintheitembeingchargedataparcelrate.
17
Inadditiontherearesomethingsyoushouldknowwhenyou’repostingparcels.
17
Please note that a PO Box is an insufficient address for any signature service.
Meter frank or stamps should be placed in the top right - hand corner.
Complete, correct & legible address.It must include a full postal/zip code where applicable.
Attach appropriate labelling ie Fragile / Do Not Bend / Heavyfor parcels greater than 5kg.
For international parcelsor items with a value(over €300), to non EU destinations the CP72form should be completed accurately and attached to your item. All other items should have a CN22.(These are available from your local Post Office.)
An Aviation Security Declaration must be affixed to any parcel or packet sent within EU.(Northern Ireland excluded)
Parcels will be machine processed on their largest, most stable side (the base); therefore affix service label to the centre
of the opposite side (the top).
The right way topost your parcelThe right way topost your parcel
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General tips on packing and wrapping• Usepaddedenvelopesforoddlyshaped
items,forexamplekeys
• Makesureareturnaddressisincludedonthetoplefthandcornerofallyourmail
• Tominimisedamage,makesurethatfragileitemsdon’ttoucheachotherorthesidesofthecarton
• Useplentyofprotectivepackingmaterial,suchasbubblewraporpolystyrenechips,crushedpaperetc.toprotecttheitems
• Fillallspacessothatthecontentsofthepackagedon’tmove.Useanoutercarton
suitablefortheweightofthecontents
• UseFragileand/orDoNotBendstickerswhereappropriate,butdon’trelyonthemtoprotectinadequatelypackedgoods
• Usestrongtape(e.g.vinylornylon)alongthelengthofallopeningsandedges
• Ifmetalpaperfastenersorstaplesarebeingused,flattenanysharpendsandcoverthemwithtape
• Forparcelsheavierthan5kgpleaseuseaHEAVYlabelandincludetheweight
• Wherepossibleuseoriginalpackagingfromtimeofpurchaseofthegoods
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Essential Documentation for Customs and ExportEssential Documentation for Customs and Export
1. AcompletedCustomsDeclarationformCP72isessentialforallinternationalparcelsoritemswithavalueover€300tonon-EUdestinations.Forallotheritems,aCN22isrequired.
(See page 26 for more information on customs
and security documentation.)
2. AllcustomsinformationmustbeinEnglish.
3. Fullexportdocumentation,includingtwosignedcommercialinvoicesarealsorequiredforallitemscontainingmerchandiseaddressedtoalldestinationsoutsidetheEuropeanUnion.
Pro-formainvoicesmaybeusedinsteadofcommercialinvoicesforitemscontaininggiftsorsamples.
4. Eachinvoice(commercialorpro-forma)mustbesignedanddatedinbluepen.Invoicesshouldbeplacedinanenvelopemarked“CustomsInvoices”andaffixedtotheoutsideoftheitem.
5. AnAviationSecurityDeclarationmustbeaffixedtoanyparcelorpacketsentwithintheEU(NorthernIrelandexcluded).
Customs Clearance Fees (Imports into Ireland)
Afeeof1%ofthevalue,withaminimumchargeof€10perpacketandparcel,ischargedbyAnPostforcustomsclearanceofparcelsimportedfromcountriesoutsidetheEuropeanUnion.ThisfeeisinadditiontoanydutyorVATpayable.ItemscomingfromdestinationsoutsidetheEUmaybesubjecttodelayduetocustomsexamination.
Shipmentswithinadequateorinaccuratedocumentationareliabletobedelayedorpossiblyreturnedtosender.
5. AnAviationSecurityDeclarationmustbeaffixedtoanyparcelorpacketsentwithin
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ThefollowingguidelineswillhelpyoutobetterunderstandUScustomsregulations.
Non-Commercial Shipments
Thedutyfreelimitonbonafide(unsolicited)giftsis$100.Onnon-commercialshipments(e.g.tradesamples,touristmailings,books,etc.)thedutyfreelimitis$200.
Maximum value per shipment
• Themaximumvalueofanyshipment/parcelthatmaybeclearedbyUSCustomsundermailentryis$2,000(exceptforrestrictedarticleswhosemaximumvalueis$250).
• Allgiftparcelsinexcessof$100andnon-commercialshipmentsinexcessof$200willbeliabletodutyattheappropriaterateplusacustomsclearancefee($5)andaPostOfficehandlingfee($5.50).
• ThemaximumvalueofanyparcelcontainingrestrictedgoodsthatmaybeclearedbytheUScustomsmailclearanceprocessis$250.
• Parcelsinexcessof$2,000(or$250inthecaseof‘restricted’articles)requiretherecipientstoarrangetheirownformalCustomsclearanceortoobtaintheassistanceofaCustomsagent.
Restricted Articles
Manytypesofgoods(e.g.textiles,flowers,footwear,fur,gloves,handbags,headwear,leatherarticles,luggage,millineryornaments,pillows,hides,rubberorplasticarticles,toys,games,sportsequipmentetc.)areliabletoUSimportquotasandtheshippershouldensurethatthegoodsarepermittedentryintotheUSApriortoposting.
ForacompletelistingpleasecontactClientInformation,EnterpriseIrelandon+35317272000.
Textile shipments to the USA
Gifts,textilesorarticlesbeingpostedhomebytouristswillbeclearedbytheUScustomssubjecttotheshipmentvaluenotexceeding$250.
Country of Origin
Everyarticle(exceptbooksimportedbyorforanylibrary)capableofbeingstamped,brandedorlabelledatthetimeofmanufacturewithoutsufferingdamage,mustbeconspicuouslyandindeliblystampedorlabelledinEnglishwiththecountryoforigin,inadditiontothecontainerorpackagebeingstampedorlabelled.
Exports tothe USAExports tothe USA
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Food Shipments to the USA
UnderregulationsintroducedbytheUnitedStatesFood&DrugAdministration,shipmentscontainingfood(includingvitaminsandnutritionalsupplements)mustbeprecededbyPriorNoticeofShipment.PriorNoticecanbesubmittedandaPriorNoticeConfirmationNumberobtainedviatheInternetat:www.access.fda.gov/index.html#prior
ThisnumbermustbeincludedintheCustomsDeclarationformCP72(seepage26).Articlesoffoodwhicharenon-commerciallypreparedbyanindividualintheirownresidenceandsenttoanotherindividualasanon-commercialgiftareexempt.ShipmentscontainingfoodforwhichaPriorNoticeConfirmationNumberisnotenteredonthecustomsdeclarationwillbereturnedtosender,orifnoreturnaddressisincludeddestroyed.FormoreinformationpleasecontacttheFDAwebsiteat:www.access.fda.gov
Food Shipments to destinations other than USA
Underregulationsafulldescriptionoftheitemstobeshippedisrequired.Itisnotsufficienttosolelystate'gift'orsample.
Websites of major Public PostalOperators in English:
UK–www.royalmail.comGermany–www.dpdhl.comUSA–www.usps.comAustralia–www.auspost.comNewZealand–www.nzpost.co.nzCanada–www.canadapost.ca
EU Public Postal Operators:
www.ec.europa.eu
UPU Public Postal Operators:
www.upu.int
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Hazardous and prohibited items - National ServicesHazardous and prohibited items - National Services
Thesafetyofourcustomersandemployeesrequiresthatrestrictionsorprohibitionsapplytothesendingofcertainitemsbecauseoftheirpotentiallyhazardousnature.
How will you know if a substance is prohibited?
Iftheitemyouwishtohavetransportedfallsintoanyofthefollowingcategories(seeacross)youmustconsideranypotentialnegativeimpactonrecipientsandAnPostemployees.
ItisAnPostpolicytofacilitatecustomerswherepossible.However,yoursafety,therecipient’ssafetyandthesafetyofourpeopleisparamount.Itmaybepossibletocarryitemswhichwouldotherwisebeprohibitedprovided:
(a) Youfullycomplywithourspecialrequirements
(b) Youmeetanyinsurancerequirementsfully
(c) YouindemnifyAnPostagainstallclaimswhichmaybemadeagainstyou
(d) AnPosthasagreedinwritingtocarrysuchitems
Thelistedexamplesshouldbeusedasanon-exhaustiveguideonly.IfindoubtpleasecallCustomerServiceson01 705 7600.Toassistapromptresponse,pleasefurnishuswiththefollowinginformation:volumetobecarried,SafetyDataSheet,packagingandanyotherrelevantinformation.
Pleasenotethepostingofdiagnosticsamplesisprohibited.
Organicorbiologicalmaterialslikelytoperishintransitareprohibited.
Pleaserememberthatsize&weightrestrictionsalsoapplyseepage4.
Think before you send. If in doubt – check.
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Toxic or Very Toxic
Maycauseseriousorextremelyserioushealthrisksordeath,e.g.pathogenicmaterial,asbestos,weedkillers,solvents,poison,insecticides.
Corrosive
Cancausechemicalburns,e.g.bleach,acids,alkalis,carbatteries,causticsoda.
Flammable Liquids & Solids (highly or extremely):
E.g.solvents,petroleumproducts,gases,glue,firelighters,varnish,industrialalcohol.
Explosive
Mayexplodeifsubjecttoheat,shockorfriction,e.g.flares,fireworks,igniters,blastingcaps,ammunition,primers,potassiumnitrate,gascylinders.
Oxidising
Whenincontactwithsomeothersubstancescanstartafireormakeafireworse,e.g.peroxides,fibreglassrepairkits,bromates,chlorates.
Harmful or Irritant
Cancausehealthriskorirritation,e.g.dyes,oilbasedpaint.
Radioactive
E.g.medicaltracers,radioisotopes,equipmentcontainingradioactivesources.
Liquids
Anyliquidlikelytocauseinjuryordamagefollowingleakage.
Full list of prohibited items:*• Acetone• Aerosols(ofanykindincluding
salinesolution,cosmetics)• AluminiumChloride• Antiques• Arsenic• Asbestos• Batteriesincludinglithium-ion
batteries(individuallyoraspartofanelectronicdevice)
• Benzene• Beryllium• BlastingCaps• Bromates• Bullion• Butane• CalciumCarbide• CarbonDioxide• CausticSoda• Cellulose• Chlorates• Chlorine• CleaningFluids• CorrosiveFluids• CorrosivePaintRemover• Corrosivesubstances
(includingacidsandbatteries)• Cyanide• DrugsandPharmaceutical
products• DryIce(SolidCarbonDioxide)• Ethane• Explosivesubstances(including
fireworks,gascylinders,ammunitionorcrackers)
• Firearms&ReplicaFirearms(includingtoys)
• FireExtinguishers• FissileMaterial
(Uranium235etc.)
• Flammablesubstances(includingmatches,lighters)
• Flares• Fluorine• Fuses• Gasoline• Hazardousorcombustible
material(asdefinedintheregulationsoftheInternationalAirTransportAssociation(IATA))
• Humanremainsincludingashes
• HydrochloricAcid• Hydrogen• Igniters• IllegalNarcotics• IndustrialDiamonds• Infectioussubstances
(includingmedicalsamples,biologicalsamplesorserums)
• Ivory• LighterFuel• Liquids(ofanykindincluding
water,alcohol,gels,creams,aftershavesandperfumes)
• Luggage• MagnetisedMaterial• Matches• Mercury• MercurySalts• MetallicMagnesium• Methane• MustardGas• Neon• Nitrates• Nitrobenzine• NitrocelluloseFilm• Nitrogen• NitrogenDioxide• Nitroglycerine
• NitricAcid• PaintRemover• PaintThinner• Paraffin• PathogenicMaterial• Perchlorates• Perishableitems• Permanganates• Peroxides• Petroleum• Phosphorous• Pornography• Potassium• Propane• RadioactiveWasteMaterial
(UraniumorThoriumOresetc.)• RatPoison• Selenide• Serum• Sodiums• SodiumHydride• Solvents• SulphuricAcid• Toner&InkCartridges
(separatelypackedorinprinters)
• Vaccines• Worksofart• ZincPowder
oranyitem(s)thecarriageofwhichisprohibitedbylaw,regulationorstatuteofanyfederal,stateorlocalgovernmentofanycountrytoorthroughwhichtheshipmentmaybecarried.
Prohibited Items - Standard Postal/Parcel ServicesFor security and legal reasons, items which fall into any of the categories below are prohibited from International Mail services:
International Prohibited ItemsStandardPostal/PostalServices
* Additional items may be prohibited/restricted from “Courier Services” - For more information call Customer Services on 01 705 7600. Fulldetailsavailableat anpost.ie/prohibiteditems
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Restricted ItemsNational Mails Services
Restricted.Items Standard Express Registered
Accepted Accepted Accepted Insured
Cash.and.Coin O O P O
Jewellery.and.all.precious.metals.in.Registered.Packets.<2kg
O O P P
Cheques./Bank.Drafts./.Sterling.Drafts P* O P O
All.other.vouchers.with.Monetary.Value.(excluding.postage.stamps
O O P O
Passports.in.Registered.Packets.<2kg O O P O
Ceramics./.Glass O O P O
Fragile.Items.–.must.be.marked.Fragile.with.Care
O O P P*
Works.of.Art.including.antiques.&.collectable
O O P O
•. *Accepted.at.senders.risk•. Only.Registered.Post.can.be.used.for.the.items.listed.on.the.restricted.list.above,.with.the.exception..
of.acceptance.of.Cheques./.Bank.Drafts./.Sterling.Drafts,.which.are.accepted.at.the.senders.risk.
Restricted ItemsInternational Mails Services
Restricted.Items Standard Express Registered
Accepted Accepted Accepted Insured
Cash.and.Coin O O P O
Jewellery.and.all.precious.metals.(subject.to.export.or.local.import.restrictions)
O O P O
Cheques/.Bank.Drafts./.Sterling.Drafts O O P O
All.other.vouchers.with.Monetary.Value.(Excluding.Postage.Stamps)
O O P O
Passports O O P O
Ceramics./.Glass O O P O
Fragile.Items.–.must.be.marked.Fragile.with.Care
O O P P*
Works.of.Art.including.antiques.&.collectable.
O O P O
•. *Accepted.up.to.2kg•. Only.Registered.Post.can.be.used.for.the.items.listed.on.the.restricted.list.above,.with.the.exception..
of.acceptance.of.Cheques./.Bank.Drafts./.Sterling.Drafts,.which.are.accepted.at.the.senders.risk.
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Discounts and incentives An.Post.offers.a.number.of.discounts.and.incentives.to.customers.sending.post.in.significant.volumes..These.are.possible.because.of.work-sharing.arrangements.which.reduce.costs.for.all.concerned..Contact.Customer.Services.on.01 705 7600.. .
For further information:Visit:anpost.ie
CallCustomer Services:.01 705 76 00
Business Desk:1850.26.23.62or.call:01-705.86.00
Write to:An.Post..Customer.ServicesGround.FloorGPOO’Connell.Street.LowerFreepostDublin.1
Call into:your.local.Post.Office.and.ask.for.details.
Email:[email protected]@anpost.ie
PR01.07/15
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