Guests’ Favorite Hotels In Germany’s Largest Markets

Guests talk. We listen. Find out what they say about their favorite hotels.

Berlin | Hamburg | Munich | Cologne | Frankfurt!

For$more$info:$www.trustyou.com!

Germany’s!rich!culture!and!history!draw!more!than!369.6!million!overnight!visitors!a!year.!These!visitors!write!reviews!across!hundreds!of!pla=orms!worldwide.!TrustYou!tracks!what!guests!are!saying!about!more!than!400,000!hotels!across!200+!different!websites,!in!60+!different!countries!and!23+!different!languages!and!boils!these!senGments!down!into!a!TrustScore,!the!world’s!first,!independent,!consumerJtrusted!score!that!represents!all!online!opinions!of!consumers!around!the!world.!!!!This!report!highlights!the!top!ranked!hotels!of!2012!for!the!five!largest!markets!in!Germany!based!on!TrustScore!as!well!as!a!snapshot!of!consumer!reviews!and!senGment.!.!

Berlin

Summary of Berlin’s Top Luxury Hotels !

Loca%on'and'stellar'service'push'these'hotels'atop'guests’'favorite'list.'Guests!feel!right!at!home!with!prompt,!professional,!friendly!service.!With!great!shopping!and!restaurants!within!walking!distance,!guests!can’t!wait!to!return!to!these!luxurious!hotels.!

Sentiment Top Hotels Comments

Well Trained Staff Very Nice Hotel Great Location Prompt Service Near High-End Shops Very Friendly Staff Large Rooms Expensive Comfy Bed Pristine Room and Halls Michelin Star Dining Feel Like Royalty

91.64'

91.65'

91.97'

92.13'

92.21'

92.32'

92.99'

93.44'

93.99'

94.03'

Adina'Apt.'Hotel'Haupt.'

The'RitzECarlton''

Hotel'Concorde'

Swissôtel'

Pullman'Berlin'

Hotel'Casa'Camper'

Hotel'Adlon'Kempinski'

Adina'Apt.'Hotel'

Ackselhaus'

The'Regent'

TrustScore!Hotel!

93'

Excellent!

This$trustscore$is$the$average$trustscore$for$the$set$of$10$hotels.!

95'LOCATION!

45'

89'BUILDING!

90'SERVICE!

86'FOOD!

!

90'HOTEL!

69'INTERNET!

!

85'ROOM!

!

85'AUDIENCE!

80'GROUNDS!

!

Berlin

Summary of Berlin’s Top Mid-Scale/Economy Accommodations !

Guests'find'liSle'wrong'with'Berlin’s'top'midEscale/economy'accommoda%ons.'Convenient!locaGons,!great!service!and!tasty!food!impress!guests!during!their!stay.!All!this!plus!reasonable!pricing!lands!these!accommodaGons!among!guests’!favorites.!

Knowledgeable Staff Great Place to Stay Good Price Best Hostel Clean Rooms and Bathrooms Comfy Beds Great Breakfast Nice Reception Laid Back Atmosphere Free WiFi Beautiful Old Building No Elevator

89.67'

90.44'

90.81'

90.88'

90.94'

91.40'

91.67'

91.80'

93.30'

98.15'

Hotel'Pension'Peters'

Grand'Hostel'Berlin'

Hotel'Spree'Idyll'

The'Circus'Hostel'

Max'Beer'Apartments'

Brilliant'Apartments'

Hotel'Johann'

City'Quar%er'Berlin'

Villa'Ammonit'

Hotel'The'Circus'

Sentiment Top Accommodations Comments TrustScore!Hotel!

92'

Excellent!

This$trustscore$is$the$average$trustscore$for$the$set$of$10$hotels.!

96'LOCATION!

45'

92'FOOD!

86'INTERNET!

95'SERVICE!

90'AMBIANCE!

!

83'ROOM!

93'HOTEL!

86'GROUNDS!

!!

76'BUILDING!

Hamburg

Central Location Lovely Room Incredible Bathroom Best Hotel Professional and Helpful Staff Elegant & Comfortable Beautiful Pool Wonderful Ambiance Not Cheap Modern Good Breakfast Chic

90.12'

90.22'

90.23'

90.30'

90.64'

90.89'

90.97'

92.73'

92.84'

95.00'

My'Place'

Sofitel'Hamburg'Alter'Wall'

Grand'Elysee'Hamburg'

Hotel'Louis'C.'Jacob'

Boston'HH'

Lindner'ParkEHotel'Hagenbeck'

Adina'Apartment'Hotel'Hamburg'Michel'

Madison'Hotel'Hamburg'

Fairmont'Hotel'Vier'Jahreszeiten'

Park'HyaS'Hamburg'

Summary of Hamburg’s Top Luxury Hotels !

Guests'love'Hamburg’s'top'luxury'hotels'for'their'central'loca%on,'great'service'and'wonderful'ambiance.'Perfectly!situated!in!town,!these!hotels!give!guests!a!chic,!yet!comfortable!place!to!stay!while!away!from!home.!Guests!are!so!pleased!with!these!hotels!that!many!admit!they!are!happy!to!pay!the!extra!price!tag.!!'

Sentiment Top Hotels Comments TrustScore!Hotel!

91'

Excellent!

This$trustscore$is$the$average$trustscore$for$the$set$of$10$hotels.!

93'LOCATION!

45'

89'HOTEL!

84'ROOM!

92'SERVICE!

85'BUILDING!

!

83'GROUNDS!

90'AMBIANCE!

84'FOOD!

!!

72'INTERNET!

Hamburg

Convenient Location Exciting Location Easy to Get Around Free Internet Close to Restaurants Great Deal Great Design Modern Architecture Great Restaurant Competitive Pricing Stylish Loud Polite Staff

84.32'

84.77'

84.85'

85.19'

85.21'

85.37'

86.53'

86.64'

86.65'

88.36'

Hotel'St.'Annen'

Hotel'Wedina'an'der'Alster'

Motel'One'Hamburg'am'Michel'

von'Deska'Townhouses''The'Ivy'House''

Empire'Riverside'Hotel'

Motel'One'Hamburg'Airport'

Relexa'Hotel'Bellevue'

Hotel'Stella'Maris'

Hotel'Hanseport'Hamburg'

25Hours'Hotel'Hafencity'

Summary of Hamburg’s Top Mid-Scale/Economy Accommodations !

Close'to'exci%ng'nightlife,'great'restaurants'and'plenty'of'things'to'do,'these'are'guests’'top'rated'luxury'hotels'of'Hamburg.'Guests!enjoy!the!variety!of!things!to!do!in!these!hotels’!vicinity.!Coupled!with!great!service,!guests!leave!happy!customers.!

Sentiment Top Accommodations Comments TrustScore!Hotel!

86'

Excellent!

This$trustscore$is$the$average$trustscore$for$the$set$of$10$hotels.!

91'LOCATION!

45'

82'AMBIANCE!

88'SERVICE!

82'FOOD!

!

85'HOTEL!

72'ROOM!

!

72'GROUNDS!

75'INTERNET!

79'BUILDING!

Munich

Staff is Exceptional Perfect Location Fresh Fruit Spacious Bathrooms Comfortable Beds Restaurants in Walking Distance Free Bikes Great View Fantastic Spa Lots of Little Extras Perfect Service Thanks to the Concierge

88.69'

89.01'

89.03'

89.17'

89.23'

89.32'

91.15'

91.34'

92.01'

95.29'

Das'Nikolai'Hotel'

Prinzregent'an'der'Messe'

Hotel'Freisinger'Hof'

Maximilian'Munich'

Cor%ina'Hotel'

Platzl'Hotel'Superior'

Louis'Hotel'

Hotel'Thalmair'

Rocco'Forte'The'Charles'Hotel'

Mandarin'Oriental'

Summary of Munich’s Top Luxury Hotels !

Guests'rave'about'the'spectacular'service'at'Munich’s'topErated'hotels.'Not!only!are!guests!impressed!by!the!friendliness!and!!charm!of!the!staff,!but!also!the!a_enGon!to!detail!across!all!aspects!of!their!stay!–!from!the!immaculate!rooms!and!knowledgeable!staff!to!fresh!fruit!in!guests’!rooms.!!

Sentiment Top Hotels Comments TrustScore!Hotel!

90'

Excellent!

This$trustscore$is$the$average$trustscore$for$the$set$of$10$hotels.!

93'SERVICE!

45'

90'BUILDING!

93'LOCATION!

88'HOTEL!

!

90'FOOD!

76'ROOM!

84'AMBIANCE!

!

80'GROUNDS!

62'INTERNET!

!

Munich

Love the Neighborhood Immaculate Room Bathroom Was Clean Nice Little Hotel Powerful Shower Clean, Comfortable Lovely Garden Nice Price Includes Breakfast and WiFi Close to Town Well Designed Quiet Area Free Umbrellas

86.20'

87.01'

87.26'

87.59'

88.35'

88.79'

89.08'

89.18'

89.24'

89.95'

Hotel'Metropol'

Hotel'Grünwald'

Motel'One'München'Sendlinger'Tor'

Hotel'Graf'Lehndorff'

Hotel'Deutsche'Eiche'

Hotel'Uhland'

Amalienburg'

Laimer'Hof'am'Schloss'Nymphenburg'

Hotel'Bavaria'

Hotel'Kriemhild'

Summary of Munich’s Top Mid-Scale/Economy Accommodations !

Service'doesn’t'only'define'Munich’s' luxury'hotels'–'topEnotch'staff'and'convenient'loca%ons'place'these'accommoda%ons'among'guest'favorites'in'Munich.'With!special!perks!like!free!WiFi,!onJsite!gardens!and!even! free!umbrellas,!guests!can’t!wait! to! tell! their! friends!about!these!spots.!

Sentiment Top Accommodations Comments TrustScore!Hotel!

88'

Excellent!

This$trustscore$is$the$average$trustscore$for$the$set$of$10$hotels.!

94'SERVICE!

45'

89'FOOD!

93'LOCATION!

85'AMBIANCE!

!

91'HOTEL!

82'INTERNET!

!!

77'GROUNDS!

!

77'ROOM!

78'BUILDING!

Cologne

Superb Location Central to Train Stations Free Mini Bar Delicious Beer and Food Great Local Pub Warm Welcome Expensive WiFi Comfortable Bed Calm, Relaxing Music A Great Choice Expensive Parking Great Breakfast

85.87'

86.07'

86.24'

86.47'

86.54'

86.56'

88.11'

88.50'

89.37'

93.13'

Ameron'Hotel'Regent'

Dorint'Hotel'am'Heumarkt'

Residenz'am'Dom'Boardinghouse'Apt.'

Appartel'am'Dom'

Pullman'Cologne'

Köln'MarrioS'Hotel'

Lindner'Hotel'Dom'Residence'

Günnewig'Hotel'Stadtpalais'

HyaS'Regency'

Excelsior'Hotel'Ernst'am'Dom'

Summary of Cologne’s Top Luxury Hotels !

Cologne’s'luxury'hotels'are'close'to'everything'–'sightseeing,'pubs,'train' sta%ons' are' all' within' walking' distance.' Coupled! with! great!service! and! interesGng!buildings,! it! is! no! surprise! that! these!hotels!are!among!guest!favorites.!!

Sentiment Top Hotels Comments TrustScore!Hotel!

88'

Excellent!

This$trustscore$is$the$average$trustscore$for$the$set$of$10$hotels.!

90'LOCATION!

45'

83'HOTEL!

88'SERVICE!

81'FOOD!

!

84'BUILDING!

!

69'GROUNDS!

78'ROOM!

79'AMBIANCE!

54'INTERNET!

!

Cologne

Friendly Staff Exceeds Expectations Delightful Stay A Perfect Choice Friendly, Helpful Reception Incredible Breakfast Very Central Location Breakfast was Super Fantastic Budget Option Brilliant Find Noisy

84.55'

84.66'

85.20'

85.53'

86.20'

86.98'

87.12'

88.25'

89.54'

91.53'

Hotel'im'Kupferkessel'

Hotel'Serva%us'

Hotel'Lemp'

Hotel'Karsten'Airport'Garni'

GartenEHotel'Ponick'

Ihr'Hotel'Garni'Köln'

Hotel'Brandenburger'Hof'

Hotel'Uhu'Köln'

Hotel'Casa'Colonia'

Hotel'Domstern'

Summary of Cologne’s Top Mid-Scale/Economy Accommodations !

Impeccable' service' and' great' food' leave' guests' raving' about' these'accommoda%ons.' Food,! in! parGcular! the! highJquality! and! various!opGons!for!breakfast,! really!set!these!accommodaGons!apart.!Guests!leave!pleased!and!look!forward!to!returning.!

Sentiment Top Accommodations Comments TrustScore!Hotel!

87'

Excellent!

This$trustscore$is$the$average$trustscore$for$the$set$of$10$hotels.!

94'SERVICE!

45'

88'HOTEL!

92'LOCATION!

85'AMBIANCE!

!

91'FOOD!

80'GROUNDS!

!!

72'BUILDING!

!!

76'INTERNET!

78'ROOM!

Frankfurt

Quiet Neighborhood Good Value for the Money Comfortable Bed Central Area Internet Doesn’t Work Nice, Friendly People Comfortable for a Short Stay Efficient Service Well Groomed Staff Variety of Restaurants

Summary of Frankfurt’s Top Luxury Hotels !

Central,'yet'quiet'loca%ons'leave'guests'talking'about'Frankfurt’s'top'luxury'hotels.'Guests!spend!their!visit!feeling!like!a!local,!with!hotels! situated! in! convenient,! yet! quiet,! neighborhoodJlike! spots.!Guests!warn!that!internet!can!be!an!issue,!but!are!sGll!pleased!with!their!stay.!!

Sentiment Top Hotels Comments TrustScore!Hotel!

85.31'

85.67'

85.79'

86.44'

86.60'

86.86'

87.29'

88.84'

89.63'

90.14'

Alexander'am'Zoo'

The'Pure'

The'Wes%n'Grand'Frankfurt'

NH'Die'Villa'Frankfurt'Messe'

Villa'Orange'

Hilton'Frankfurt'

Hotel'Gerbermühle'

Adina'Apartment'Hotel'Frankfurt'Neue'Oper'

Hotel'Hessischer'Hof'

Rocco'Forte'Villa'Kennedy'Frankfurt'

87'

Excellent!

This$trustscore$is$the$average$trustscore$for$the$set$of$10$hotels.!

90'LOCATION!

45'

81'FOOD!

85'SERVICE!

80'AMBIANCE!

!

84'HOTEL!

59'INTERNET!

!

75'BUILDING!

76'GROUNDS!

77'ROOM!

Frankfurt

Highly Recommend this Hotel Very Good Choice Calm Area Big Room Beautiful Breakfast Area Reasonable Price Helpful Staff Poor WiFi Connection Friendly Staff Garden Fresh Food Small Bed Parking is Difficult

82.53'

82.64'

83.20'

84.43'

84.43'

85.75'

86.07'

86.30'

89.03'

90.27'

Innside'Premium'Hotel'Niederrad'

Holiday'Inn'Express'Frankfurt'City'Hauptbahnhof'

Hotel'Hamburger'Hof'

Villa'Floren%na'

Hotel'Pauli'

Hotel'Spenerhaus'

Lindner'Hotel'&'Sports'Academy'

Apartments'Duval'

Hilton'Garden'Inn'Frankfurt'Airport'

Hotel'Beethoven'

Summary of Frankfurt’s Top Mid-Scale/Economy Accommodations !

Loca%on' and' service' leave' guests' recommending' these' Frankfurt''accommoda%ons.'Central!and!quiet,!guests!are!impressed!with!the!value! they! get! for! the! price,! awarding! the! accommodaGons! their!topJrated!reviews.!

Sentiment Top Accommodations Comments TrustScore!Hotel!

85'

Excellent!

This$trustscore$is$the$average$trustscore$for$the$set$of$10$hotels.!

91'LOCATION!

45'

84'BUILDING!

88'SERVICE!

82'FOOD!

!

87'HOTEL!

72'ROOM!

74'AMBIANCE!

76'GROUNDS!

68'INTERNET!

!!

What are the rankings all about?

For$more$info:$www.trustyou.com!

A Brief FAQ 'How'are'these'scores'calculated?'Overall!scores!are!based!on!a!hotel’s!TrustScore,!the!industry’s!first!independent,!consumerJtrusted!score!that!represents!all!online!opinions!of!consumers!around!the!world.!Visit!here!for!more!informaGon!on!the!TrustScore.!!!Are'any'accommoda%ons'excluded?'Hotels!and!accommodaGons!must!have!at!least!20!reviews!from!at!least!2!sources.!We!also!ensure!that!a!percentage!of!the!reviews!were!wri_en!recently.!!!How'do'you'determine'luxury'hotels'vs.'midEscale/economy'accommoda%ons?'Luxury!hotels!are!defined!as!hotels!with!4J5!star!raGngs,!and!midJscale/economy!rankers!are!defined!as!for!hotels!and!accommodaGons!with!0J3!stars.!!!!How'many'hotels'did'you'analyze?'We!currently!track!400,000+!hotels!worldwide.!The!report!is!based!on!the!hotels!and!accommodaGons!in!each!respecGve!city!in!our!database.!!!!How'do'you'calculate'sen%ment'scores?'Our!proprietary!semanGc!analysis!algorithms!learn!from!data!on!the!web!to!detect!posiGve,!neutral!and!negaGve!aspects!in!sentences.!Individual!detected!opinions!are!then!grouped!to!different!categories!(e.g.!room,!service,!locaGon!etc.)!and!counted!to!form!an!overall!score.!!!Where'do'the'comments'come'from?'We!have!selected!comments!from!reviews!of!hotels/accommodaGons!on!each!list.!The!comments!that!were!selected!are!most!representaGve!of!overall!senGments!echoed!in!the!reviews.!!!Can'the'rankings'change'over'%me?'Of!course!!The!TrustScore!measures!all!consumer!opinions!around!the!world.!If!guests!are!more!posiGve!about!their!stay,!a!hotel’s!score!(and!likely!its!rank)!will!improve.!Contact!us!or!visit!our!blog!for!more!informaGon!on!how!to!improve!your!scores.!