October 24, 2012

Craig D. SmithPO Box 5158Huachuca City AZ 85616

Bank of AmericaDebit Card OperationsPO Box 53137Phoenix AZ 85072-3137

RE: Claim 1201810145

I don't know what statement the $119.55 charge appeared or will appear as I discovered it online. Assoon as the charge was posted on October 17, 2012,1 called your office

I did engage in the above transaction that I am now disputing, I have contacted the merchant, and I'vereturned the merchandise by refusing it at the US Post Office, Tracking codes 420 85616 9102901001419174 1963 79 and 420 85616 9102 901001419174 6400 26 (two parcels) on October 23,2012.

This was an online purchase from https://forevercomfy.com/ on a Saturday Night after watching anInfo Commercial on television. From their television advertising and web site I was expecting to pay$19.95 plus shipping and handling for two pillows but their web site is predatory as it does not give youan option to buy just one pillow but force you to buy 2 and pay the extra shipping and handling eventhough they list the unit as one. If you order two you get four. If you cancel before confirming the orderand cancel and then go back in as a new order, they keep the information previous giving but notconfirmed by the customer and send you six each set of two pillows has a shipping and handling chargeof $19.90 or $9.95 per pillow.

I tried to cancel it on line but their customer service message states that they are open only Mondaythrough Friday and that it might take 24-48 hours before their database is update so the customer cansee the status of the order online. They automatically advise to call back during their normal businesshours, which I did first thing Monday morning but was told by the customer service representative thatthe order was already shipped and billed and there was nothing they could do about it. They advised methat I could return the extras at my own expense and they would refund the price of the pillows.

I am so angry over then- predatory marketing practices, I believe I will write the Arizona AttorneyGeneral. This vendor should be blacklist from VISA. It is the only online site I have ever run acrossthat doesn't ask for customer confirmation before placing the order.

Craig Smithcell 520-249-4912

October 29, 2012

Craig D. Smith127 East Apache StreetPO Box 5158Huachuca City, AZ 85616-5158

AZ Office of the Attorney General's OfficeConsumer Information and Complaints1275 W. WashingtonPhoenix, AZ 85007(602) 542-5763

Enclosed is a copy of a letter I sent to Bank of America about a company known as Forever Comfy thatexplains the nature of my complaint. Also enclosed is a copy of the same complaint that I filed with theUnited States Postal Inspector on line.

These people are predatory marketers and should be shut down as they take advantage of the naivety ofthe elderly and the technophobic

I realize your office may not have jurisdiction but I remind you of a statement attributed to EdmundBurke (1729-1797). All that is necessary for the triumph of evil is that good men do nothing. With this ismind I have also posted this complaint on my personal blog with a PDF link of the letters I wrote thebank, the postal inspector, and your office to forewarn others.

Craig SmithCell: 520-249-4912Blog: http://ramblingsfromanoldman.wordpress.com/

10/28/12 United States Fbstal hspectbn Service

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Home > Investigations > Mail Fraud > File a Mail Fraud Complaint

Investigations

Mail Fraud Complaint

The form below allows you to send a complaint to the U.S. Postal Inspection Service if you suspect you are a victim ofmail fraud. Reporting identity theft on-line is a separate form.

Although the Postal Inspection Service cannot resolve routine business disputes between companies and theircustomers, it can act against a company or individual if there is a pattern of activity suggesting a potential scheme todefraud. Completion of this form is voluntary, but the more information that you enter, the better the Postal InspectionService may be able to help.

Please note we may share the information you provide with other agencies when a possible violation concerns theirjurisdiction. Read the Contact Us page for more information.

If this is an urgent matter, immediately contact your nearest law enforcement agency. You may also go to the FederalTrade Commission site for more information.

If you would rather file a complaint via U.S. Mail, print it.

Your Information

*Rrst Name:

Middle Name:

*Last Name:

Name of Your Company:

"Street Address:

*City:

*State or CanadianProvince:

Craig

Douglas

Smith

127 Apache St

Huachuca City

Arizona

*ZIP Code or Postal Code: 85616

Select Country: United States

*E-Mail Address:

Home Phone:

craig.smith.249.4912@gmail.cog

520 -249 -4912

Work Phone:

Year of Birth

520 -456 -1172 Ext

1944This information is optional, but penalties may increase when certain crimes target an age group.

Complaint Informationhttps://postalinspectors.uspis.gov/forms/MallFraudCorrplaint.aspx 1/3

10/28/12 United States Postal Inspection Service

Subject of YourComplaint (Select OneChoice):

-Subscription/Periodical

-Classified Ad

-Taxes[Harassment (Merchandise ordered w/o your consent)Investment

-Real Estate

-Gems, Coins, Precious Metals-Securities

Lottery (you pay to play)-Domestic

Name of Company You _ o«-,*.Are Complaining About: Forever Comfv

Name of Individual ,. ,First Name: Unknown

Middle Name: Unknown

Last Name: Unknown

Company Street pn R -17Q

Address: PO Box 3179

City: Walingfort

State or Canadian rProvince: Connecticut

ZIP Code or Postal ORAQACode: ut>4M4

Select Country: United States

Company Web Site: https://forevercomfy.com/

Address-V ~ME" noreply@customerstatus.com

Phone Number: 800 -304 -4271 Ext

FAX Number:

Details of Complaint

How Did the Company Initially Contact You? Radio/TV v|

How Much Did the Company Ask You to t «.1Q Q(- CIJPay? $ *1M.9£> + off

How Much Did You Actually Pay the ,,, ̂ ^n crCompany? $119.55

How Did You Pay the Company? Debit Card v

Date of Last Contact with the Company inHKnrni(MM/DD/YYYY): 1U713/<aJ1^

What Did You Receive? 2 packages with 6 pillows

How Did It Differ From What You Expected? 1 package with 2 pillows

How Was it Delivered? U.S. Mail v

Explain Your Problem

nave contacted trie mercnant, and j. • ve returned tne mercnanaise

https://postalinspectors.uspis.gov/forms/MailFraudCbmplaint.aspx -

10/28/12 United States Ftostal Inspection ServiceJjy iej-US-Liiy XL ai_ i_ue uo rusu uj.i-j.ue, i i ctu*.j-iiy uuueb i^u OJDJ.D9102 901001419174 1963 79 and 420 85616 9102 901001419174 6400

26 (two parcels) on October 23, 2012.

vThis was an online purchase from https:litorevercomfy.com/ on ac^fni^rlaw Ml rfVl t" ^ f 1~»r~ wal'r'l-iinrT an Tnf-r-i C nmm(= r -r - ia l r\ t - ^ l ^ T T l c i o r t

Please limit your entry to 2,000 characters (approximately. 30 lines)

Submit Complaint

Accessibility | Freedom of Infomation Act | Privacy Policy | U.S. Postal Service

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