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From Technical Maintenance towardsManaged Services
Thomas LundinExecutive Vice President & CEO, Division Sweden
Capital Markets Day in AachenSeptember 9, 2015
Caverion
Increasing demand for Managed Servicessupports our growth
2 Capital Markets Day, September 2015
1. Industrial clients areincreasingly focusingon their core operationsand starting tooutsource themaintenance of theirproperties and plants.
2. Property owners andusers are increasinglyfocusing on energyefficiency, which opensup opportunities forCaverion.
3. Property users incomplex facilities needto secure efficientoperations andbusiness continuity.
Caverion
We are a trusted partner in Technical Maintenance throughour efficiency in minimising breakdowns
Monitoring° Fault and alarm
management basedon tolerancemanagement (pre-defined alarm trigger)
° Benchmarking ofenergy consumption
° Operational numbers
3
Statutory service° Service interval
accordingto legislation
° Safety and security,fire protectionsystems, electricity,emergency lightning
Need-based service° Monitoring system
sends message whenservice is required.
° Ventilation and air-conditioning, cooling,heating and sanitation
Capital Markets Day, September 2015
Caverion
StrategicSegmentation
Our strong position in Technical Maintenance enablesexpansion towards Managed Services with existing clients
4
30,000 ServiFlexagreements
1%= 300
Technical Maintenance
º Well-known clients sincemany years
º We have proven ourability and have a relationwith client
Managed Services
º We know the clientsbusiness challenges
º Good planning andsales strategy, easierto expand then sell tonew client
Capital Markets Day, September 2015
Caverion
From Technical Maintenance towards long-term ManagedServices
5 Capital Markets Day, September 2015
TechnicalInstallations
Large Projects
TechnicalMaintenance° Fixed price preventive
maintenance contract° Corrective maintenance
performed on time and material(“ad-hoc”).
° Small improvement projects(“service projects”)
ManagedServices° Medium term contracts to operate,
develop and maintaintechnology/systems and relatedprocesses in commercial,industrial and residential buildings.
° Including both hard services andsometimes some contracted softservices
Life Cycle SolutionsLife Cycle Solutions
Caverion
Typical contract types and conditions in Managed Services
Capital Markets Day, September 20156
Contract types° Operation and Maintenance
• Caverion has functionalresponsibility (KPI’s andOPI’s)
° EPC/OPC contracts• Analysis: Advisory• Implementation: Project• Follow up: Managed
Operations
Average duration° Operation and maintenance
• Long-term partnerships• Typically 3-5 years, often
extended° EPC/OPC contracts
• Analysis: 3-12 months• Implementation: 12-36
months• Follow up: 60-150 months
Pricing° Fixed price
• Long-term investmentsagreed separately
° EPC/OPC contracts• Guaranteed performance
related to performance withextra savings sharedbetween Caverion and theclient
• No penalties due to changesin energy prices.
Payment terms° Typically monthly° Ad hoc (e.g. long-term repairs)
• After completion (or monthly)
Caverion
Karolinska University Hospital, Sweden
Facts• Years: 2002-2015/2019• Client: Locum• 600,000 patient visits per year• 7,000 employees• Total 45 Caverion employees at premises• Caverion Operation Center: 9 technicians
work 24 hours per day all year round takecare of 20,000 cases annually.
• Backup power: Tests are operated weeklyto ensure operation. 600 m3 diesel in thepremises secure functionality of the hospitalfor 7 days.
• Pneumatic Tube Transport system with 9km of pipeline and 104 stations transferring50,000 deliveries per month.
Challenge
° Technical administration of Karolinska University Hospital.° Reduce energy consumption by 6% annually until year 2020.
Solution
° Caverion manages Karolinska University Hospital property. Contractcovers upkeep, corrective maintenance, fault reporting, emergency dutyand service for tenants as well as buildings and infrastructure within thehospital area.
° Caverion provides 24/7 services for heating, ventilation, cooling, controland regulation, high and low voltage, backup power, medical gases,sterilization technology, lifts, pneumatic tubes etc.
° Caverion has an operations centre in the hospital area staffed aroundthe clock and monitoring all fields of technology in the hospital area.
Results
° Energy efficiency is one of the main environmental targets of Locum.° During 2002-2014 we have managed to save approx. 15,500 MWh
through energy optimization and energy projects.
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Managed Services
Capital Markets Day, September 2015
Caverion
a
Standardisedprocesses Enterprise Architecture
Customer portal andremote management
Experiencedengagement teams
Cost and contractcontrolling
Skilled andexperienced personnel
ManagedServices
Why customers choose Caverion for Managed Services?
8 Capital Markets Day, September 2015
Caverion
Why customers choose Caverion for Managed Services?
9 Capital Markets Day, September 2015
a
Standardised
processes Enterprise Architecture
Customer portal and
remote management
Experienced
engagement teams
Cost and contract
controlling Skilled and
experienced personnel
Managed
Services
Caverion
As a trusted partner we can take on more responsibility forthe clients’ processes
Configuration management
Adjustingfunction
levelaccording to
usersdemands
Prescriptiveanalysis
Discussion,support and
actions
Performance management
Ensuringthe function
level ofyour facility
Predictiveanalysis
Technical asset management
Synergies inoperation
Descriptiveanalysis
TechnicalMaintenance
9 Capital Markets Day, September 2015
Caverion
Increasing demand for Managed Servicessupports our growth
10 Capital Markets Day, September 2015
1. Industrial clients areincreasingly focusing ontheir core operations andstarting to outsource themaintenance of theirproperties and plants.
2. Property owners andusers are increasinglyfocusing on energyefficiency, which opensup opportunities forCaverion.
3. Property users incomplex facilities need tosecure efficientoperations and businesscontinuity.
