Managed IT Services

Replace IT fire fighting with experienced system management

The maintenance and administration of your Information Management, Collaboration and Communications platforms is integral to the functioning of your business, but can often get sidelined in favor of other business demands.

Partnering with an experienced managed services provider like bluesource can address all these challenges and more. Saving you time, money and reducing risk, managed services by bluesource give you peace-of-mind knowing that your information management, collaboration and communication systems are in the best possible hands.

Our tiered support and management packages are tailored to the characteristics and needs of different systems, giving you true flexibility. You can choose from having an engineer available for reactive support calls or a proactive Managed IT Service where we not only manage the system but optimize it to its full potential.

The Benefits• Potentially disruptive issues identified, assessed and addressed • The comfort of 24x7x365 support• A 99.9% availability guarantee and financially backed Service Level

Agreements• Access to expert resources and highly experienced technicians as am

extension of your team• Flexible support options for on-premise, cloud or hybrid solutions• Predictable operating costs to help businesses operate and plan

expenditures• Adherence to ITIL framework and ISO27001:2013 standards• Harness bluesource’s economies of scale by getting access to engineers at

a fraction of the cost• Receive strategic guidance on evolving your systems• Improved business productivity by enabling innovative business

technologies faster• Time freed up to focus on business critical projects while we look after the

day-to-day• The versatility to add or change what we manage as needed

© bluesource 2017 www.bluesource.net Although care has been taken to ensure that the information in this document is correct at today’s date, no warranty, representation or other statement is given as to its accuracy.

www.bluesource.net

Day-to-day IT administration tasks can sometimes seem endless, distracting your staff from strategic business projects and tying up your resources.

bluesource Managed IT Services will help refocus your staff where they are most needed As an expert extension of your IT team, bluesource frees up your time, fine-tunes and evolves your systems, making every day trouble free.

Take the hassle out of the day-to-day. Everyday.

Managed IT Services

© bluesource 2017 www.bluesource.net Although care has been taken to ensure that the information in this document is correct at today’s date, no warranty, representation or other statement is given as to its accuracy.

Choose which technologies you need managed by our experts

Microsoft Exchange bluesource’s proactive Exchange Managed Services ensure maximum uptime and minimum service disruption for your email message environment. Our around-the-clock monitoring and support is among the most in-depth available, covering all elements of the Exchange messaging stack and delivering a truly enterprise-class service.

Our unique service approach evaluates dozens of metrics to ensure the health of your service including full application monitoring of error and warnings logs. databases, exchange roles, application services, mail queues and mail routing. We also continually assess underlying infrastructure performance counters such as CPU, memory and capacity to ensure optimum system performance.

Microsoft Skype for Business We offer unrivaled expertise to safeguard your Skype for Business (Lync) services - one of Microsoft’s most complex and business critical technologies. We proactively monitor all of your instant messaging, voice, video and audio conferencing activity to ensure any potential problems are found and fixed before they can impact user productivity.

We also monitor the key Skype metrics to ensure the health of your Skype for Business environment including monitoring of CDRs, active conferences, server, CPU, and call statuses to secure maximum uptime and minimum service degradation.

Microsoft SharePoint and OneDrive We work with SharePoint and OneDrive for Business and your internal collaboration team to do everything from managing your infrastructure to providing a specialist with SharePoint skills; from maintaining SharePoint availability, training in-house personnel to free up your IT staff for more important tasks. Pick from a diverse range of service elements to support your SharePoint environment tailored to your business needs.

Microsoft Active Directory Managing your Active Directory can be a tedious activity; while handling your organization’s identity and access profiles is crucial to security. We will take on the support of managing your group policies, permissions and replication of ADDS services.

Veritas Enterprise Vault bluesource offers a complete monitoring and management solution for your Veritas Enterprise Vault deployment. Our engineers become an expert extension to your internal team goaled at ensuring your staff have uninterrupted access to archived information, while advising on archive policies, retention and expiration strategies that best suit your business needs. We monitor critical events and errors and check over 100 data indicators to maintain system health and optimal archive rates. As required, our team also upgrades Enterprise Vault releases and applies hotfixes minimizing the impact to your users.

Veritas NetBackup Keep your backup environment secure, successful and stable with NetBackup managed services by bluesource. Using industry-leading monitoring tools and the best-practice diagnostics, our experienced support analysts and engineers monitor backup job completion, checking the health of components and performance tuning to ensure we can restore on-demand every time. From workload sizing, monitoring and modeling to historic analysis, our insights will help diagnose the often missed problems ensuring your backup infrastructure preserves your data’s integrity and is ready for action 24 hours a day, 7 days a week.

Managed IT Services

Managed IT ServicesReplace IT fire fighting with experienced system management

The maintenance and administration of your Information Management, Collaboration and Communications platforms is integral to the functioning of your business, but can often get sidelined in favor of other business demands.

Partnering with an experienced managed services provider like bluesource can address all these challenges and more. Saving you time, money and reducing risk, managed services by bluesource give you peace-of-mind knowing that your information management, collaboration and communication systems are in the best possible hands.

Our tiered support and management packages are tailored to the characteristics and needs of different systems, giving you true flexibility. You can choose from having an engineer available for reactive support calls or a proactive Managed IT Service where we not only manage the system but optimize it to its full potential.

The Benefits

• Potentially disruptive issues identified, assessed and addressed • The comfort of 24x7x365 support• A 99.9% availability guarantee and financially backed Service Level

Agreements• Access to expert resources and highly experienced technicians as am

extension of your team• Flexible support options for on-premise, cloud or hybrid solutions• Predictable operating costs to help businesses operate and plan

expenditures• Adherence to ITIL framework and ISO27001:2013 standards• Harness bluesource’s economies of scale by getting access to engineers at

a fraction of the cost• Receive strategic guidance on evolving your systems• Improved business productivity by enabling innovative business

technologies faster• Time freed up to focus on business critical projects while we look after the

day-to-day• The versatility to add or change what we manage as needed

© bluesource 2017 www.bluesource.net Although care has been taken to ensure that the information in this document is correct at today’s date, no warranty, representation or other statement is given as to its accuracy.

Managed IT Services

© bluesource 2017 www.bluesource.net Although care has been taken to ensure that the information in this document is correct at today’s date, no warranty, representation or other statement is given as to its accuracy.

Flexible options for managing critical systems

We’ve built one of the industry’s most flexible, robust and capable Service Management Centers and made it our business to know Information Management, Collaboration and Communications platforms inside and out. Our team of experts are always available when you need them - 24x7x365.

Whatever you need and wherever you choose to host your systems, our commitment to you remains the same - exceptional service you can rely on.

Platinum PackageProactive Managed IT Services Quarterly Service Review and

Annual Health CheckWe provide a quarterly service review and annual Health Check which allows you to identify and plan for certain upgrades based on how critical they are to your organization and available budget.

Service Delivery You will get access to a Service Delivery Manager who will become a representative of your organization within the bluesource Global Service Center. They will ensure that the BAU services are delivered by bluesource at a consistently high standard.

Availability SLAEnjoy complete piece-of-mind with our industry -leading Service Level Agreements covering system availability and time-to-action support.

Service CreditsIn the unlikely event we don’t deliver on our commitments as part of our Service Level Agreements, we offer service credits as compensation.

Choose Platinum Level Managed Services to receive all the benefits from the Gold package plus:

Managed IT Services

© bluesource 2017 www.bluesource.net Although care has been taken to ensure that the information in this document is correct at today’s date, no warranty, representation or other statement is given as to its accuracy.

We have over 10 years of experience operating in the managed services space with a specialized focus around Information Management Collaboration technologies. You’re in the right hands! We have developed deep skills and knowledge of Microsoft and Veritas products and we have established a proven and robust approach to managing these applications allowing us to support a wide range of clients.

Building on these foundations, we have invested significantly and expanded our global Service Management Center that supports North America, the UK and Europe and Australia. This includes the opening and subsequent growth of our office in Sophia, Bulgaria. In fact, Veritas uses bluesource to handle support calls from customers internationally.

Our commitment to our clients doesn’t end with providing best-of-breed solutions. We continue to invest in our platforms, systems and staff and work with our partners Microsoft and Veritas, ensuring our Managed Services make IT management the stress-free experience we promise.

Why bluesource

Bluesource North America is a Veritas Platinum & Microsoft Gold Partner specializing in Archiving, Information MGT, eDiscovery/Governance, and Intelligent Migrations. With over 14 years of experience in helping some of the world’s largest and complex organizations with our expertise; through our team of senior consultants we advise business on how to preserve data, classifying and archiving what’s needed, enabling efficient and timely data searches and also support the eDiscovery process including legal hold, early case assessment and automating the legal workflow. Our capability extends to provide fully managed services for both archiving and eDiscovery, delivering 99.9% SLA uptime and ensuring health, performance and system availability 24 x 7 x 365.

North America1900 Enchanted Way, Suite 225Grapevine, TX 76051

P: +1 845.987.76051E: sales@bluesource.net

UK & EMEA122 Tooley StreetLondon, DE1 2TU UK

P: +44 845.319.2100E: sales@bluesource.co.uk

AustraliaLevel 3, 142 Clarence StreetSydney NSW 2000

P: +61 2.8039.4000E: sales@bluesource.com.au

For more information visit www.bluesource.net/US

© bluesource 2017 www.bluesource.net Although care has been taken to ensure that the information in this document is correct at today’s date, no warranty, representation or other statement is given as to its accuracy.