Managed Maintenance ServicesIndependent, innovative and integrated full service multi-platform Managed Maintenance of laboratory instrumentation and Qualification services.

Overbrook Managed Maintenance Services is a cost controlled and effective single source solution for multi-platform laboratory instrumentation maintenance. Managed Maintenance guarantees costs savings by consolidating and coordinating maintenance for the entire laboratory.

Managed Maintenance reduces administrative and ownership costs and ensures higher productivity through rapid service response times, coordinated repairs and maintenance and management of activities associated with the ownership of valuable laboratory assets. Technical and procurement advice, method development assistance, relocation and qualification services are all consolidated to ensure maximum effectiveness and cost savings.

Managed Maintenance means greater uptime, detailed metrics and the assurance of the highest quality of service management for your instrumentation.

Overbrook Support ServicesManaged Maintenance of your laboratory Instrumentation.

A coordinated and comprehensive multi-service services provider, Overbrook Support Services is a single point of contact for com-prehensive, full service Managed Maintenance for your instrumentation through out New England and the Mid Atlantic Regions. The program overcomes the time-consuming administrative burden of managing multiple contracts, and eliminates and/or frees up lab personnel from time-consuming service transactions instead of focusing on laboratory goals.

Unlike other Service providers, integral to the services proposition, is a single point of contact and Service Concierge for quick, real time service assistance.

Overbrook service engineers, through a consolidated and coordinated service program, deliver excellent service performance based on proven processes. Labs benefit with improved equipment uptime, reduced costs and harmonized regulatory qualification that improves a laboratory’s inspection readiness.

Overbrook Support Services 11 Fairmount Avenue, Suite 111 Boston, MA 02136 • 617-364-7683 • inquiries@overbrooksupport.com • www.overbrooksupport.com • Toll Free: 855-782-4373

All product and company names mentioned herein may be the trademarks or registered trademarks of their respective owners. Overbrook Support Services shall not be liable for errors contained

herein or for incidental or consequential damages in connection with the use of this material. Information, descriptions, and specifications in this publication are subject to change without notice.

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We are an Innovative, Integrated, Independent Service Company:

• Service is our Focus

• All our engineers have chemistry backgrounds and laboratory experience

• We partner with ISP and OEM service partners

• All maintenace providers are managed through a single purchase order

One service provider, not several, provides responsive, uniform services for multiple OEM systems...

Why We Are Different

How to Determine if Managed Maintenance is Required in your Laboratory

• Are current service providers offering a level of service that is less than satisfactory?

• What are the diversion costs of your existing service approach?

• Do different laboratories internally operate as “silos” when it comes to maintenance?

• Do the current providers understand the criticality of the turnaround times required?

• Is there a consolidation of facility, EH&S, procurement and maintenance activities currently?

• Are there quality systems and proven processes protocols in place?

• Are there multiple points of contact required for the maintenance of instrumentation?

• Are service and operational questions easily and effectively answered?

• Is maintenance performance data difficult to obtain from the current service providers?