Work-at-Home PioneerA true virtual pioneer, SYKES has 20 years in the remote customer–care industry and has continuously evolved as the industry changes.

Expanded Talent PoolOur talent acquisition team is able to recruit without local geographic limitations, allowing them to target specific traits such as background, education, unique skills and brand affinity.

Flexibility & SpeedAgent recruiting is conducted at a rate up to 17 thousand interviews a month, which can significantly shorten the recruitment timeline. Our process is designed to narrow the candidate pool early in the process by targeting applicants who exhibit the desired experience, education, interpersonal skills and availability required by the brand partner.

SYKESHome hires both full- and part-time employees and can recruit qualified agents from all over the world based on availability during high-volume call windows. This allows our teams the flexibility to deliver around-the-clock availability when needed by hiring in different time zones or recruiting agents whose circumstances enable them to work non-standard office hours.

Together, these resources create an agile and highly responsive staffing model that can match forecasted call volumes within five percent. This ability to scale staffing levels to meet our partners’ needs without compromising quality is second to none.

Continuity of OperationsOur flexible service team comprises more than 4,700 home-based locations distributed across four countries and in 40 states to ensure your customer support operations go uninterrupted.

Secure SolutionsSYKESHome is built on a secured HIPAA and PCI-certified platform, so it is perfect for all industry solutions.

For two decades SYKESHome has provided some of the world’s largest brands with a reliable home-based service option that drives growth and profitability through premier customer experience.

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Why SYKES?Cloud-based technology — the core of SYKES’ home-based solution — provides proven security and compliance, easy access, consistent support, increased collaboration and skillful scalability. Business is conducted in the cloud every day and constantly monitored by our operations team, account management and seasoned IT professionals.

We effectively engage consumers at every touchpoint in the customer lifecycle by providing services through multiple communication channels — voice, email, web chat, social and digital self-service. SYKESHome agents are trained, knowledgeable and dedicated professionals committed to maintaining your brand integrity and creating strong customer loyalty — they are truly an extension of the companies they serve.