HOW TO MANAGE & RECRUIT TALENT

SKALI’s EXPERIENCE

Copyright SKALI 2000 – 2012 Reserved

A G E N D A

1) About SKALI and What We Do 1) About SKALI and What We Do

2) Talents in SKALI2) Talents in SKALI

3) Challenges3) Challenges

4) Mistakes We Did4) Mistakes We Did

5) What Attract Talents to SKALI5) What Attract Talents to SKALI

6) Strategies Implemented in SKALI6) Strategies Implemented in SKALI

7) Final Thought7) Final Thought

� SKALI was established in early 1997.

� SKALI is an eBusiness and eGovernment specialist (Solutions, Training, Data Centre/Cloud Services.

� 15 years of proven team, technology, methodology, process, facility and resources that implement and manage integral e-business infrastructure, solutions and services.

ABOUT SKALI

� The 1st 9 companies awarded as MSC Status.

� Currently employs more than 400 staff.

� Founders driven, highly experienced and professional management team.

� Our certifications and registrations includes:

� CMMI Level 3� PSMB (National Human Resource Center), Malaysia – Training

Center Certification� Multimedia Super Corridor (MSC) Status � MOF Contractor License� MOF Bumiputera Status � Score Level 3.5 Ranking – SME Corp, Malaysia

ABOUT SKALI

� Score Level 3.5 Ranking – SME Corp, Malaysia � Award for Responsible Entrepreneurship Asia – Pacific (AREA)

Award� ASP License, MCMC , Malaysia

OUR PHILOSOPHY

Past experiences taught us much about what success is. It brought about ourphilosophy – TOGETHERNESS.

• We believe we will be successful if our clients and partners are successful

• We believe that solving the toughest • We believe that solving the toughest problems require the best people

• We believe that best people are drawn to work together as a team, as one

We Create

SKALI creates innovative solutions that meet the needs of any organisation and

market place. Our diversified list of clients bears testimony to our excellence in

achieving that results that put them on the new frontiers of e-business.

We Value

SKALI delivers on its promise by building business confidence and efficiency to

widen your market reach globally. Our solutions help lower total cost ownership,

increase competitiveness and maximize investment.

OUR CULTURE

increase competitiveness and maximize investment.

We Share

SKALI believes in the power of sharing. We build solid partnerships through open

communications. We openly share our ideas, experience, knowledge, expertise

and successes, to bring to your proven technologies and business solutions that

work.

SKALI GROUP OF COMPANIESTENGKU FARITH TENGKU FARITH –– GROUP CEOGROUP CEO

MAZNIDA MOKHTAR MAZNIDA MOKHTAR –– GROUP CFOGROUP CFO

SHAHIZAH SHAHARUDDIN SHAHIZAH SHAHARUDDIN –– GROUP CAD GROUP CAD

IDC SUITE OF ENTREPRENUER

SKALI MANAGED E-BUSINESS

CEO : Mohd. Fazly

SKALI COMMUNITY

AND LEARNING ENGAGEMENTCOO: Faiz Fareen

SKALI E-BUSINESS SOLUTION

CEO : Norazam Zakaria

SKALI WEB SERVICES

CEO : Basrihuddin Hassan

SKALI International

(SAINT)

CEO : Tengku Farith

IDC SUITE OF

SERVICES

MAINTENANCE

& SERVICES

CLOUD

COMPUTING

ENTREPRENUER

DEVELOPMENT

PARTNERSHIP DEVELOPMENT

FRANCHISE DEVELOPMENT

MANAGED PORTAL

SERVICES

WEB INTEGRATOR

TURNKEY

RELATED

PROJECTS

International Partnerships

Foreign Offices (Brunei, KSA and

Indonesia)

1997

Weatheredextreme

economic difficulties.Launched

Skali.com &E-business

1998

Launched

AltaVista

Asiawide

mirror site.

Economic

crisis soon

1999

Launched E-business Solutions &

Services. Bigger IDC

(from 880 to6,500 sq ft).

2000

Introducedmore value-

added for theE-business.

Beganturnaround.

11 team

EXPERIENCE ORGANIC GROWTH

Expand the integrated

SKALI E- Business

Infrastructure, Solutions

and Services

Launch SKALI Netpreneurs,

Acceleration Program

(SNAP)

400+ knowledge workers

and increasing

Penetration to Brunei

Market -Secured Brunei

SISMI project

Expanded to Indonesia and

set up of the office

Launch of SPIKE capacity

program

Secured and implemented

the largest SaaS project –

2001 -2011

E-businessSystems

crisis soon

after setup

6,500 sq ft).Secure

Investors

11 teammembers

Venture to overseas and

public sector

Widen our global business

ecosystem

Secured MAMPU Open

Source

Software Implementation for

Public Sector Project

the Managed Portal Services

Introduced Liferay Enterprise CMS to the market

SKALI Cloud – 1st Public

Cloud in Malaysia

Secured MOSP - the main

eGovt Portal for Malaysia

TALENTS IN SKALI� We called ourselves “SKALIANs”

� As of end of June, SKALIANs consist of 188 fulltime, 166 contract and 100 apprentices.

� Our staff are located mostly in Kuala Lumpur and the rest in UPM, Serdang(data centre), inter-state and overseas.

� Majority are under the category of knowledge workers, highly skilled and more than 80% of SKALIANs are from the Generation-Y.

� SKALIANs must have the ability to unlearn and relearn new technology/platforms/processes very fast to keep up with the market locally and globally. Thus, we have to be able to adapt to any situation and challenges.

Read about our Journey at

CHALLENGES

� Better offers or package from competitors.

� Limited local specialist such as JAVA Developers and other niche specialist.

� SKALI strives to be competitive in compensation area but we are mindful of our cash flow thus at times we are not able to recruit certain candidates; better packages & benefits and some other Journey at

www.skalilagi.net

certain candidates; better packages & benefits and some other activities.

� Room for improvement in the process and policy

MISTAKES WE DID

� Some mistakes we did include the following:

� Overlapping of authority (when there are too many bosses) which resulted in staff getting confused with the chain of commands in the early days.

� Recruitment has to be done “yesterday”, always urgent that we tend to let go our recruitment process and policy

� Lack of background check

� Unclear job description

� Only look for skills but not on other aspect such as attitude, passion, communication skills etc.

� Assuming our line Managers know how to manage so it is crucial that we coach and train the line managers

WHAT ATTRACTS TALENTS TO SKALI

� In the early days factors that attract potential talents to SKALI:� Challenging business models� Paradigm shift to the internet business (in

the 1990’s)� Data centre business� Passionate co-founders

� Nowadays the attraction to SKALI and � Nowadays the attraction to SKALI and retention:� Challenging projects and opportunity to

be part of the team� Challenging deadlines that seems to

motivate SKALIANs� SKALI brand� Cloud business� Passionate co-founders

STRATEGIES IMPLEMENTED IN SKALI

Talent

Planning

Recruitment Performance

Management &

Learning &

Development

Compensation Communication

TALENTED SKALIANS !!!

Planning Management &

Measurement

Development

TALENT MANAGEMENT

TALENT PLANNING

� Talent planning is done on yearly basis in strategic planning exercise.

� Has to be in line with the strategic objective of the SKALI Group.

� In line with the financial capability and affordability.

RECRUITMENT� In SKALI this is the most critical aspect in talent management.

� Potential candidates from advertising in online sites such as Skali microsite, Jobstreet, social media, newspapers, incoming application & referrals etc.

� We look for 3 areas in candidates:� Skills� Skills� Passion (social network)� Can work in SKALI

� Referencing� HR verification� Lately we do check for industrial court

case, litigation, criminal checks and cyber vetting

PERFORMANCE MANAGEMENT� In SKALI our KPIs are distributed early in the year after the Strategic

Planning exercise. So our performance are aligned with the objectives.

� Senior Management are appraised 360 degrees. KPIs are monitored monthly.

� Staff are appraised on yearly basis.

� SKALI’s appraised on several areas:� SKALI’s appraised on several areas:� Deliverables� Personal attributes and competencies� VAS Points (Very Able SKALIAN)

� Extra activities other than job such as

involvement in internal projects,

community and association

involvement, internal SME and

trainer/speaker

PERFORMANCE MANAGEMENT

� Introduction of VAS points in Performance Appraisal gives a chance to staff to increase their overall score. SKALI also believes that to be an excellent contributor does not solely rely on KPI deliverables but contribution to the community/society be it internally or externally.

� SKALI appraises projects team members and its leaders. Part of this process also to conduct survey with our clients on the performance of the project team.

� SKALIANs must achieved a certain level of scores. Failing which we will do an improvement performance plan and detailed discussion on ways to improve.

LEARNING & DEVELOPMENT

� In SKALI learning and development includes:

� On the job training (OJT)

� External training

� Internal training where we have subject � Internal training where we have subject matter expert conducting regular trainings

� We have monthly STEPS session.

� STEPS stands for SKALI Team Enhancement Program where it is an informal

platform for us to share knowledge either from staff or external speaker. Session

is only for 2 hours.

COMPENSATION

� On top of the usual staff benefits, in SKALI our rewards includes:� Profit sharing� Commission� Project bonus� Recognition certificates� Recognition certificates

COMMUNICATIONS� We believed communication is key in the

management of talents. We need feedback in order to improve.

� Dialogue session between various groups it the organisation with Group CEO and HR

� Monthly gatherings

� Team Meetings

� Our systems are personalised to our logo name “SKALI” such as SKALIjer (intranet), SCREAM (SKALI Customer Relationship Management)

� Our fun club is called “SUKASKALI”

� Our internal newsletters are called SKALIgus (all at one time).

� Our internal newsletters are called BagusSkali (news on SKALI and its subsidiaries) and SKALISkala (news on new product and services)

� The use of the word SKALI gives

COMMUNICATIONS

� The use of the word SKALI gives excitement and also elevate our branding internally and externally

� The more we communicate the better to reduce silo mentality and encourage TOGETHERNESS….which is our philosophy.

FINAL THOUGHTS……

� Managing talents in each company is unique. One strategy may work in one but may not be the case to the other.

� Understanding of the existing pool of talent and their behaviour will play a part in determining the strategies correct for the company.

� In SKALI it is a combination of whole spectrum of the talent management principle but what works include:

� Exciting, innovative and challenging business model� Leaders who are committed and not afraid to admit their own

mistakes. The lesson learnt helps us in moving forward.� Open door concept � Teamwork, openness and togetherness

Thank you