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financial services
financial serviceswoolworths card
• Card debtors increased by 27.4% to R2.4bn• Number of accounts increased by 9% to 1.16m• Contribution to sales increased to 33.7% (2003:
32.8%)
R 1,072R 1,223
R 1,901
R 2,423
961 974 1029 10661163
R 1,508
2.9%
3.4%
1.9% 2.0%
1.7%
0
500
1,000
1,500
2,000
2,500
3,000
Dec-00 Dec-01 Dec-02 Dec-03 Dec-040.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
4.0%
Book Value (Rm) Number of Accounts ('000) Net Bad Debt
financial servicespersonal loans
• Personal loans increased by 33.5% to R670m• Number of accounts increased by 16% to 137 000
R 193
R 357R 400
R 502
R 670
54 79 96117
137
1.3%
2.4%
3.5%
2.6%
1.0%
0
100
200
300
400
500
600
700
Dec-00 Dec-01 Dec-02 Dec-03 Dec-040.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
4.0%
Book Value (Rm) Number of Accounts ('000) Net Bad Debt
financial servicesvisa card
• Visa card increased by 77.7% to R234m• Number of accounts increased by 40% to 56
000
R 29
R 95
R 132
R 234
2540
56
13
4.0%
3.5%
3.2%
3.1%
0
50
100
150
200
250
300
Dec-01 Dec-02 Dec-03 Dec-04
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
4.0%
4.5%
Book Value (Rm) Number of Accounts ('000) Net Bad Debt
•New management team• Fresh thinking emerging
•Growth of book • Customer recruitment strategy• Disciplined credit-granting - balance growth with
health of book
•Profitability• Interest rate decline versus H1 2004 reduces interest
net income by c. R55m• Potential consolidation of various money-lending acts
– positive• Evaluating options to improve returns• Exit unit trust
financial servicesthe way forward
