Fall 2010 Student Satisfaction Inventory...2017/06/07 · Strategic Objective: Plan to Collect Feedback 2009-2010 Student Satisfaction Inventory Fall 2010 Community College Survey

Fall 2016 Student Satisfaction Inventory

Summary of Results

Dr. Mary SchaalArizona Western College

Final version March 20, 2017 1

How we got here and where we are goingSelf-Study/Recommendation - Ask Students & Listen Spring 2009

Strategic Objective: Plan to Collect Feedback 2009-2010

Student Satisfaction Inventory Fall 2010

Community College Survey of Student Engagement Spring 2012Student Satisfaction Inventory Fall 2012

College Employee Satisfaction Survey Fall 2013


Community College Survey of Student Engagement Spring 2016



Survey Sample Fall 2016 Collected in person in

October during class 1494 respondents;

60% response rate 20% of fall students All campus locations Mirrors institutional

demographics


About SSI measurements Importance and Satisfaction on 50 items 7 point scale

“Gap” between Importance and Satisfaction Results can be sorted by campus location


What does the survey measure? Academic advising: Comprehensive academic advising Admissions/financial aid: Enroll students effectively Campus climate: Promote campus pride and belonging Campus services: Services to achieve academic goals Instruction: Commitment to academic excellence and

students’ academic experience Registration: Registration and billing Safety/security: Students’ safety and security Student centeredness: Students are important


AWC Questions41. I can easily find information on activities and events.42. I am aware that AWC has programs to serve first-generation,

low-income, and students with disabilities.43. When I have an academic issue, I know whom I should contact.44. I know where to go for … resources for Health & Wellness.45. I am aware that AWC provides info on international learning.46. Online resources for transfer services are easily accessible.47. There are adequate services to help me decide on a transfer

university.48. There are adequate services to help me transfer credits to AWC.

I am taking this survey in a class at ___ Campus: 1.Yuma 2.San Luis 3.Somerton 4.Downtown 5.La Paz County (Parker or Quartzsite) 6.Wellton, MCAS or Other location not listed aboveFinal version March 20, 2017 6

What did students say?

6.1

6.2

6.2

6.2

6.3

6.3

6.3

6.4

5.5

5.7

5.7

5.4

5.5

5.7

5.8

5.7

1 2 3 4 5 6 7

Registration

Campus Climate

Instruction

Academic Advising

Safety & Security

Campus Services

Student Centered

Admission/Fin. Aid

ImportanceSatisfaction


Did satisfaction differ by campus?

5.285.735.33

5.95

5.97

5.70

5.61

5.76

5.53

5.385.685.35

1 2 3 4 5 6 7

AcademicAdvising

Admissions &Financial Aid

Yuma San Luis Somerton Downtown La Paz All Other


Satisfaction by campus -Continued

5.66

5.64

5.83

5.88

5.66

5.64

6.00

6.24

5.855.71

6.105.90

1 2 3 4 5 6 7

CampusServices

CampusClimate

Yuma San Luis Somerton Downtown La Paz All OtherFinal version March 20, 2017 9


5.55

5.56

5.76

5.905.74

6.22

6.02

6.08

5.97

5.54

5.80

6.05

1 2 3 4 5 6 7

InstructionalEffectiveness

Registration



5.51

5.39

5.81

5.45

5.56

5.19

6.20

6.01

5.78

5.54

6.05

5.62

1 2 3 4 5 6 7

StudentCenteredness

Safety &Security


How do we compare to peers?

1234567

AWC Western CCs National CCs

Somewhat SatisfiedNeutral

Somewhat Dissatisfied

VERY Satisfied!


How do we compare to peers?

5.50 5.455.76 5.73 5.67 5.71 5.43 5.655.43 5.42

5.84

5.78 5.73 5.71

5.65 5.70

5.53 5.49

5.81

5.80 5.76 5.76

5.55 5.69

AWC Western CCs National CCs


5.50 5.45 5.76 5.73 5.67 5.71 5.43 5.655.25 5.22 5.57 5.57 5.49 5.52

5.285.44

5.08 5.14 5.51 5.575.48 5.40

5.31

5.325.02 5.09 5.51 5.495.49 5.41

5.085.33

1

2

3

4

5

6

7

2016 2014 2012 2010

Somewhat SatisfiedNeutral

Somewhat Dissatisfied

VERY Satisfied!

Satisfied

How do we compare over time?


How do we compare over time?

5.50 5.45 5.76 5.73 5.67 5.71 5.43 5.65

5.25 5.22 5.57 5.57 5.49 5.525.28

5.445.08 5.14 5.51 5.57

5.48 5.405.31

5.325.02 5.09 5.51 5.495.49 5.41

5.085.33

2016 2014 2012 2010


Matrix for Prioritizing Action

Strengths

Areas of Low Status with Students

Redirect Resources to Opportunities

for Improvement

Very Important

Very Unimportant

Very Satisfied

Very Dissatisfied

16

Strengths Classes are scheduled at convenient times Quality of instruction in most classes is excellent Campus is safe and secure for all students Registration processes and procedures are convenient Students are made to feel welcome The campus provides online access to services I need Campus staff are caring and helpful Computer labs are adequate and accessible Faculty are fair and unbiased to individual students The campus is well-maintained


Opportunities for Improvement Classes are scheduled at convenient times Able to register for needed classes with few conflicts Sufficient courses within program of study each term I know whom I should contact for an academic issue Advisor helps me apply my program/study to career goals Financial aid awards announced in time for planning AWC helps me identify resources to finance education


Where are the largest gaps between Importance and Satisfaction?

Item, Overall N=1494 Imp. Sat. GapParking on campus 6.17 4.85 1.32Sufficient courses in program of study each term 6.38 5.47 0.91Help identifying resources to finance education 6.21 5.38 0.83Know where to go for Health & Wellness resources 5.76 4.95 0.81Help applying program of study to career goals 6.29 5.49 0.80Can register for needed classes with few conflicts 6.39 5.60 0.79Know whom to contact for an academic issue 6.31 5.52 0.79Feedback on progress toward my academic goals 6.15 5.37 0.78Classes scheduled at convenient times 6.52 5.75 0.77Advisor knows transfer requirements / other schools 6.17 5.40 0.77


Strengths, Opportunities for ImprovementYuma Campus

STRENGTHS - Yuma, n=735, 51% Imp. Sat. GapClasses scheduled at convenient times 6.50 5.56 0.94Quality of instruction in most classes is excellent 6.48 5.68 0.80Campus is safe and secure for all students 6.44 5.93 0.51Able to register for classes I need with few conflicts 6.43 5.44 0.99Registration processes and procedures are convenient 6.36 5.65 0.71OPPORTUNITIES for IMPROVEMENT - Yuma Imp. Sat. GapSufficient courses in my program of study each term 6.40 5.28 1.12Know whom to contact when I have an academic issue 6.31 5.33 0.98My academic advisor is available when I need help 6.25 5.44 0.81Help applying program of study to career goals 6.22 5.34 0.88Adequate amount of student parking space on campus 6.21 4.76 1.45LARGEST GAP - Yuma Imp. Sat. GapAdequate amount of student parking space on campus 6.21 4.76 1.45

Final version March 20, 2017

20

Strengths, Opportunities for ImprovementSan Luis Campus

OPPORTUNITIES for IMPROVEMENT – San Luis Imp. Sat. GapHelp applying program of study to career goals 6.34 5.72 0.62Sufficient courses in my program of study each term 6.29 5.57 0.72Parking lots are well-lighted and secure 6.25 5.51 0.74Help identifying resources to finance education 6.21 5.62 0.59Admissions provides personalized attention before enrollment 6.19 5.65 0.54

STRENGTHS - San Luis, n=319, 22% Imp. Sat. GapClasses scheduled at convenient times 6.48 5.90 0.58Campus is safe and secure for all students 6.44 6.08 0.36Quality of instruction in most classes is excellent 6.42 5.94 0.48Registration processes and procedures are convenient 6.39 6.10 0.29Computer labs are adequate and accessible 6.36 6.22 0.14

LARGEST GAP – San Luis Imp. Sat. GapAdequate amount of student parking space on campus 6.12 4.73 1.39


21

Strengths, Opportunities for ImprovementSomerton Campus

STRENGTHS - Somerton, n=192, 13% Imp. Sat. GapCampus is safe and secure for all students 6.61 5.58 0.73Classes scheduled at convenient times 6.60 5.89 0.71Quality of instruction in most classes is excellent 6.56 5.84 0.72Students feel welcome here 6.43 5.98 0.45Registration processes and procedures are convenient 6.41 5.81 0.60

0OPPORTUNITIES for IMPROVEMENT – Somerton Imp. Sat. GapAcademic advisor knows about my program requirements 6.39 5.47 0.92Help applying program of study to career goals 6.37 5.40 0.97Adequate services to help me decide on a career 6.37 5.38 0.99Ongoing feedback about progress toward my academic goals 6.36 5.24 1.12Know whom to contact when I have an academic issue 6.29 5.30 0.99

LARGEST GAP – Somerton Imp. Sat. GapAdequate amount of student parking space on campus 6.21 4.48 1.73


22

Strengths, Opportunities for ImprovementDowntown Campus

STRENGTHS - Downtown, n=122, 8% Imp. Sat. GapQuality of instruction in most classes is excellent 6.74 6.58 0.16Campus is safe and secure for all students 6.69 6.36 0.33Classes scheduled at convenient times 6.64 6.23 0.41Students feel welcome here 6.69 6.55 0.14Sufficient courses within my program of study available 6.61 6.21 0.40OPPORTUNITIES for IMPROVEMENT – Downtown Imp. Sat. GapCan conduct college-related business at convenient times 6.54 5.88 0.66Adequate services to help me decide on a career 6.47 5.99 0.48Equipment in the lab facilities is kept up to date 6.45 6.01 0.44Financial aid awards are announced in time for planning 6.44 6.01 0.43Adequate services to help me transfer credits into AWC 6.41 5.99 0.42

LARGEST GAP – Downtown Imp. Sat. GapSecurity staff respond quickly to calls for assistance 6.41 5.61 0.80


23

Strengths, Opportunities for ImprovementLa Paz County Campuses

STRENGTHS – La Paz, n=42, 3% Imp. Sat. GapStudents feel welcome here 6.71 6.48 0.23Campus is safe and secure for all students 6.62 6.21 0.41Quality of instruction in most classes is excellent 6.62 6.02 0.60Classes scheduled at convenient times 6.57 6.02 0.55Campus staff are caring and helpful 6.52 6.40 0.12OPPORTUNITIES for IMPROVEMENT – La Paz Imp. Sat. GapFaculty provide timely feedback about my academic progress 6.46 5.76 0.70Faculty are fair and unbiased in their treatment of students 6.40 5.74 0.66Help applying program of study to career goals 6.33 5.53 0.80Tuition paid is a worthwhile investment 6.25 5.78 0.47Ongoing feedback about progress toward my academic goals 6.12 5.21 0.91

LARGEST GAP – La Paz Imp. Sat. GapTutoring services are readily available 5.87 4.67 1.20


24

Strengths, Opportunities for ImprovementAll Other Campuses

STRENGTHS – All Other (Wellton, MCAS, etc.) n=36, 2% Imp. Sat. GapStudents feel welcome here 6.72 6.28 0.44Registration processes and procedures are convenient 6.58 6.03 0.55Quality of instruction in most classes is excellent 6.56 6.22 0.34Assessment & course placement procedures are reasonable 6.44 6.03 0.41Able to register for classes I need with few conflicts 6.44 6.06 0.38OPPORTUNITIES for IMPROVEMENT – Other Imp. Sat. GapClasses scheduled at convenient times 6.53 5.51 1.02Financial aid counseling is available when needed 6.45 5.53 0.92Most classes deal with practical experiences and applications 6.40 5.78 0.62Seldom get the “run-around” when seeking info on this campus 6.37 5.26 1.11Adequate services to help me decide on a career 6.14 5.66 0.48

LARGEST GAP – Other Imp. Sat. GapSecurity staff respond quickly to calls for assistance 5.91 4.56 1.35


25

Has AWC college experience met your expectations?

36 29 30 23 20 36

24

3031

19

36 20

1515

14

9

22

19

16 22 16

45

1125

0%

20%

40%

60%

80%

100%

1 Much worse 2 Quite a bit worse 3 Worse than expected 4 As expected5 Better than 6 Quite a bit better 7 Much better

4 9 4 11 0

55 67 61 73 69 64

9

4.87 5.19 4.93 5.68 4.98 5.33


26

7 3 5 3 2

18 18 19

9 911

40 42 38

30

5350

19 20 21

51

28 36

0%

20%

40%

60%

80%

100%

Yuma San Luis Somerton Downtown La Paz Others1 Not satisfied at all 2 Not very satisfied 3 Somewhat dissatified 4 Neutral

5 Somewhat satisfied 6 Satisfied 7 Very satisfied

59 62 59 81 81 86

12

Overall satisfaction with AWC college experience

34 35 36 16 17 13

5.43 5.58 5.49 6.19 5.98 6.19


118 5

3 7 2

1112 15

910 12

3840 39

24

33

17

32 36 32 64 47 66

0%

20%

40%

60%

80%

100%

Yuma San Luis Somerton Downtown La Paz Others

1 Definitely not 2 Probably not 3 Maybe not 4 Don't know5 Maybe yes 6 Probably yes 7 Definitely yes

4 9 0 3 3

If you had to do it all over, would you enroll here again?

5.63 5.90 5.74 6.43 6.14 6.42

822 20 20 12 17 14

70 76 71 88 80 83


Now what?

Sharing results campus-wide and receiving recommendations/feedback

Analyzing how best to respond to concerns Changes will happen over time at

departmental and institutional levels Compare fall 2018 SSI results to prior years

to evaluate improvement


Questions? Comments?

Detailed results are available at www.azwestern.edu/instutional-research/reports Student Satisfaction Inventory tab Final version March 20, 2017

30

Documents

Fall 2010 Student Satisfaction Inventory...2017/06/07 · Strategic Objective: Plan to Collect Feedback 2009-2010 Student Satisfaction Inventory Fall 2010 Community College Survey