2010 Student Satisfaction Survey

2010 Student Satisfaction Survey

Survey Background• Created to address the “Student Satisfaction”

Performance Measures

• Developed and updated by the Student Affairs Action Committee and other key stakeholders

• Fourth annual survey - trend data available

Survey Topic Areas• Institutional Facilities and Services• Academics• Student Services and Programs• Student Health Clinic• Student Counseling Service• Services Provided by Academic Programs

Survey Administration

• Online survey administered in March and April of 2010

• 801 students participated vs. 722 students in 2009

2010 Student Satisfaction Survey Results

TCOM - DO SHP - MPAS GSBS - Med-ical Science

GSBS - MS GSBS - PhD SPH - MPH SPH - MHA SPH - DrPH/PhD

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

31%

40%

30%

50%

42%

32%

NA

28%

53%

69%

60%55%

72% 71%

100%

82%

52%

92%

43%

86%

58%64%

100%

61%

Chart 1.1 - Response Rate by Program & Degree

2008 2009 2010

Perc

ent o

f Res

pond

ents

2008 2009 20100%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

27%

58% 59%

36%

62% 61%

Chart 1.2 - Response Rate by Gender

Male Female

Perc

ent o

f Res

pond

ents

2008 2009 20100%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

34%

62% 63%

17%

47%

33%

Chart 1.3 - Response Rate by Full Time Status

Full-TimePart-Time

Perc

ent o

f Res

pond

ents

AV Equipment Maintenance Cleanliness Classroom Temperature Outlets and Network Connections

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%94% 92% 91%

64%

76%

93% 92% 92%

72% 73%

87%93% 92%

73%71%

Chart 2.1 - Classrooms

2008 2009 2010

Perc

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et/E

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ded

EAD First Floor EAD Seventh Floor Lounges in CBH Study Lounges in Library0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

80%

89%85%

NA

84%

92%

81%87%

82%86%

92%

81%

Chart 2.2 - Student Lounges

2008 2009 2010

Perc

ent M

et/E

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ded

Printing/Copiers Email Wireless Quality0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

81%

91%

82%80%84%

86%83%

77%

83%

Chart 2.3 - Computing and Technology

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Open sufficient hours

Building con-ductive to quiet

study

Building con-ductive to so-cial interaction

Access to print and electronic

resources

Staff able and willing to help

find what I need

Library Com-puters – Qual-

ity

Library Com-puters –

Availability

Library Outlets and Network Connections

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%95%

84%

94%

88%

97% 96% 95%

79%

93%

84%

94% 92%98%

87%90% 92%

90%

77%

95%91%

98%

91% 91%

80%

Chart 2.4 - Lewis Library

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Teaching Labs - Equipment Quality

Teaching Labs - Safety Research Labs - Equipment Quality

Research Labs - Safety0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

NA NA NA NA

89%

96%94%

97%

90%

98%

92%96%

Chart 2.5 - Laboratories

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Maintenance Cleanliness Handicap Access0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%96%

94% 94%93% 95% 95%96% 95% 95%

Chart 2.6 - Campus

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Security Emergency Communications0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%95% 95%97%

98%95% 97%

Chart 2.7 - Campus Police

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Availability Price0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

72%

66%66%68%

44%

62%

Chart 2.8 - Parking

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Stairway Café Java Lab Coffee Shop Vending Machines0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

49%

77%

70%

53%

76%

63%

56%

73%

66%

Chart 2.9 - Food Service

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Curriculum, Relevance of Quality of Teaching Quality of Faculty Advis-ing

Course and Instructor Evaluations - Adequate

Measure of Quality

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

90%

85%

79%77%

81%

70%

64% 64%

84%

71%

67%

75%

Chart 3.1 - Academics - TCOM-DO

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Course and Instructor Evalua-tions - Used Effectively by

Faculty to Improve the Curricu-lum

Administrative Support Program Clinical Staff Program Teaching/Graduate Assistants

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

67%

94%

88%90%

59%

76%

80% 80%

63%

75%77%

81%

Chart 3.2 - Academics - TCOM-DO

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Curriculum, Relevance of Quality of Teaching Quality of Faculty Advising Course and Instructor Evalua-tions - Adequate Measure of

Quality

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

92%

76% 77%

68%

92%

87%90%

88%

98%

90% 91%96%

Chart 3.3 - Academics - SHP-MPAS

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Course and Instructor Evalua-tions - Used Effectively by Faculty to Improve the Cur-

riculum

Administrative Support Program Clinical Staff Program Teaching/Graduate Assistants

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

61%

94%

86% 87%

65%

97%95%

91%89%

93%95% 96%

Chart 3.4 - Academics - SHP-MPAS

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Curriculum, Relevance of

Quality of Teaching Quality of Faculty Advis-ing


Measure of Quality

Course and Instructor Evaluations - Used Ef-fectively by Faculty to

Improve the Curriculum

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

77%

43%

50%

57%

82%

89%85%

89%

80%

29%

49%

67%

Chart 3.5 - Academics - GSBS-Medical Science

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Course and Instructor Eval-uations - Used Effectively by Faculty to Improve the Cur-

riculum

Administrative Support Program Teaching/Graduate Assistants

Quality of Guidance Provided by Major Professor/Mentor

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

42%

57%

78%

83%

94% 95% 96%

79%

47%

54%

78%

46%

Chart 3.6 - Academics - GSBS-Medical Science

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Curriculum, Relevance of

Quality of Teaching Quality of Faculty Advis-ing


Measure of Quality

Course and Instructor Evaluations - Used Ef-fectively by Faculty to

Improve the Curriculum

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

69%

76%72%

75%70%

85% 84%88% 87%

90%

64%

58%

82%

74%70%

Chart 3.7 - Academics - GSBS-MS

2008 2009 2010

Perc

ent M

et/E

xcee

ded



Availability of Classes0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

93%

84%

92%

83%

97%92% 94% 94%

80% 81%79%

94%

Chart 3.8 - Academics - GSBS-MS

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Curriculum, Rel-evance of

Quality of Teaching Quality of Faculty Advising

Course and Instructor Evaluations - Ade-quate Measure of

Quality

Course and Instructor Evaluations - Used

Effectively by Faculty to Improve the Cur-

riculum

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

89%

76%

89%

70%67%

89%86%

75%

88%

78%

85%89%

84%

91%

82%

Chart 3.9 - Academics - GSBS-PhD

2008 2009 2010

Perc

ent M

et/E

xcee

ded




10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

91%94%

91%94%

90%87%

84%

71%

95%98%

83%

71%

Chart 3.10 - Academics - GSBS-PhD

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Curriculum & Course Content Sequence of Courses Quality of Teaching Course and Instructor Evalua-tions - Adequate Measure of

Course Satisfaction

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

NA NA

76%

NANA NA

82%

NA

88%84% 82%

88%

Chart 3.11 - Academics - SPH-MPH

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Course and Instructor Evaluations - Adequate Measure of Instructor

Performance

Comprehensive Examination Quality of Guidance Provided by Major Professor/Mentor (Profes-

sional Report, Thesis, and Disser-tation)


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

NA NA

79%

31%

NA NA

88%

63%

81%77% 79% 79%

Chart 3.12 - Academics - SPH-MPH

2008 2009 2010

Perc

ent M

et/E

xcee

ded


Course Satisfaction

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

NA NA NA NANA NA

78%

NA

71%

93%

50%

79%

Chart 3.13 - Academics - SPH-MHA

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Course and Instructor Evalua-tions - Adequate Measure of

Instructor Performance

Comprehensive Examination Quality of Guidance Provided by Major Professor/Mentor (Pro-fessional Report, Thesis, and

Dissertation)


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

NA NA NA NANA NA

67% 67%

57%60%

79%

64%

Chart 3.14 - Academics - SPH-MHA

2008 2009 2010

Perc

ent M

et/E

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ded


Course Satisfaction

0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

78%75%

81%

94%

0.785714285714286

0.939393939393939

Chart 3.15 - Academics - SPH-DrPH

2008 2009 2010

Perc

ent M

et/E

xcee

ded

NA NA NA NA NA NA

Course and Instructor Evaluations - Adequate Measure of Instructor Per-

formance

Comprehensive Examination Quality of Guidance Provided by Ma-jor Professor/Mentor (Professional Report, Thesis, and Dissertation)

Availability of Classes0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

90%92%

77%

53%

0.928571428571429

0.5

0.823529411764706

0.628571428571428

Chart 3.16 - Academics - SPH-DrPH

2008 2009 2010

Perc

ent M

et/E

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NA NA NA NA

Strongly Agree Agree No Opinion/ Indifferent Disagree Strongly Disagree0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

14%

56%

12% 12%7%

11%

59%

11%15%

3%

Chart 3.17 - Indicate whether you agree or disagree with the following statement: Overall, I am satisfied with the quality of my education.

TCOM-DO

2009 2010


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

26%

65%

1%

8%

0%

27%

66%

4% 3% 1%


SHP-MPAS

2009 2010


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

31%

59%

10%

0% 0%

6%

48%

19%23%

4%


GSBS - Medical Science

2009 2010


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

18%

58%

12% 12%

0%

11%

61%

14% 14%

0%


GSBS-MS

2009 2010


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

15%

68%

9%6%

2%

12%

73%

8%5%

2%


GSBS-PhD

2009 2010


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

18%

68%

5% 7%

1%

12%

69%

9% 8%

2%


SPH-MPH

2009 2010


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

11%

67%

11% 11%

0%

7%

43% 43%

7%

0%


SPH-MHA

2009 2010


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

23%

63%

6%9%

0%

12%

73%

9%6%

0%


SPH - DrPH/PhD

2009 2010

Registrar International Student Services Center for Academic Per-formance (CAP)

Student Development0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%96% 94%

86%

91%96% 94%

86%

91%

97% 96%

86%

92%

Chart 4.1 - Student Affairs

2008 2009 2010

Perc

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Student Affairs - Career Services

Health Promotions UNTHSC Catalog Student Affairs - Overall0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%NA

NA NA

94%

84%

NA NA

93%91% 90%

93% 93%

Chart 4.2 - Student Affairs

2008 2009 2010

Perc

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Financial Aid Office - Overall Access to Loan Information Availability of Scholarships0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

92% 93%

71%

87%90%

69%

91% 89%

65%

Chart 4.3 - Financial Aid

2008 2009 2010

Perc

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ded

Student Financials Office Human Resource Services Marketing & Communica-tions General UNTHSC

News & Plans

Alumni Affairs0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

91%94%

90%88%

90%95%

86% 85%

96% 97%92% 92%

Chart 4.4 - Other Institutional Services and Offices

2008 2009 2010

Perc

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ded

Never Used Once a week Twice a week Three or more times a week0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

53%

18%

10%

19%

61%

17%

9%14%

65%

15%

8%12%

Chart 4.5 - Founders Activity Center: Frequency of Use

2008 2009 2010

Perc

ent o

f Res

pond

ents

Hours of Operation Activities & Programs Fitness Classes Exercise Facilities Exercise Equipment0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

75% 77%

NA

67% 68%

80%82%

74%

68% 70%74% 74%

65%

53%

59%

Chart 4.6 - Founders Activity Center

2008 2009 2010

Perc

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Never Used 1 Time 2-5 Times >5 Times0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

27%

19%

38%

16%

40%

31%26%

3%

37%

26%

32%

4%

Chart 5.1 - Student Health Clinic: Frequency of Use

2008 2009 2010

Perc

ent o

f Res

pond

ents

Promptness of Service Professionalism of Service Quality of Medical Care Convenience of Hours0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

83%86%

88%

67%

82%

90%92%

58%

72%

84% 85%

63%

Chart 5.2 - Student Health Clinic

2008 2009 2010

Perc

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et/E

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ded

Yes No0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

10%

90%

8%

92%

5%

95%

Chart 6.1 - Student Assistance Program (SAP): Used by Students

2008 2009 2010

Perc

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et/E

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ded

Availability Professionalism of Service

Sufficient Length of Service

Quality of Mental Health Care

Convenience of Hours0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%94%

86%82%

88%91%93%

91%

85% 85% 86%88%90%

82%86%

90%

Chart 6.2 - Student Assistance Program (SAP)

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Admissions Administrative Support Career Counseling-Availability Career Counseling-Quality0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% 96% 95%

87% 87%

95%

87% 89%

84%

98%

91%

85% 84%

Chart 7.1 - Institutional Services Provided by Educational ProgramTCOM-DO

2008 2009 2010

Perc

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Student Government Other Student Orga-nizations

Communication of Student Activities

Communication of Academic Deadlines &

Regulations

Communication of News Specific to Program/School

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

93%96% 94%

83%

93%94% 92%90%

81%

86%89%

95%

89%

82%87%

Chart 7.2 - Institutional Services Provided by Educational ProgramTCOM-DO

2008 2009 2010

Perc

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ded

Admissions Administrative Support Career Counseling-Availability Career Counseling-Quality0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%100%

97%

88%

80%

94%99% 97% 96%97% 97% 99% 100%

Chart 7.3 - Institutional Services Provided by Educational ProgramSHP-MPAS

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Student Government Other Student Organiza-tions

Communication of Student Activities

Communication of Academic Deadlines &

Regulations

Communication of News Specific to Program/

School

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% 97%94%

100%97%

94%98% 100%

97%92%

89%

98% 98% 97%94% 94%

Chart 7.4 - Institutional Services Provided by Educational ProgramSHP-MPAS

2008 2009 2010

Perc

ent M

et/E

xcee

ded

Admissions Student Services Communication of Academic Deadlines & Regulations


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

71%

86%

64% 64%

95%100%

95%97%

93%89%

93%

80%

Chart 7.5 - Institutional Services Provided by Educational ProgramGSBS-Medical Science

2008 2009 2010

Perc

ent M

et/E

xcee

ded



0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

83%

93%

86% 86%84%

97%

88%90%

94%97%

82%84%

Chart 7.6 - Institutional Services Provided by Educational ProgramGSBS-MS

2008 2009 2010

Perc

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ded



0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

88%85%

64%

79%

92% 91%

80%84%

91%

96%

83%

91%

Chart 7.7 - Institutional Services Provided by Educational ProgramGSBS-PhD

2008 2009 2010

Perc

ent M

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ded

Admissions Customer Service (submission of curricu-lum plan, registration,

and graduation)

Ease of Completing Forms & Processes

Administrative Support - Office of Student & Academic Services

Administrative Support - Departmental Staff

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%95%

NA NA NA NA

97%

NA NA NA NA

93% 93% 93%96% 95%

Chart 7.8 - Institutional Services Provided by Educational ProgramSPH-MPH

2008 2009 2010

Perc

ent M

et/E

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ded

SPH Computer Lab Career Services (Career Fair, Career Roundtable,

Tuesday Interlude)


Center for Public Health Practice - Customer

Service (submission of required materials)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

88%

NA

84%82%

NA

82%

NA

91% 92%

NA

90%86%

83% 82%

75%


2008 2009 2010

Perc

ent M

et/E

xcee

ded

Center for Public Health Practice - Quality of Workshops, Student Manual, and Poster Session

Communication of Student Activi-ties

Communication of Academic Deadlines & Regulations


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

NA

89%

78%

89%

NA

92%89%

92%88%

69%

77%

85%


2008 2009 2010

Perc

ent M

et/E

xcee

ded

Admissions Customer Service (submission of curricu-lum plan, registration,

and graduation)


Administrative Support - Office of Student & Academic Services


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

NA NA NA NA NA

100%

NA NA NA NA

93% 93%

100%

86% 85%

Chart 7.11 - Institutional Services Provided by Educational ProgramSPH-MHA

2008 2009 2010

Perc

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Tuesday Interlude)


Center for Public Health Practice - Customer

Service (submission of required materials)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

NA NA NA NA NA

88%

NA

80% 80%

NA

62%

69%

83% 82%

75%


2008 2009 2010

Perc

ent M

et/E

xcee

ded

Center for Public Health Practice - Quality of Workshops, Student

Manual, and Poster Session

Communication of Student Activi-ties

Communication of Academic Deadlines & Regulations


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

NA NA NA NANA

83%86% 86%88%

69%

77%

85%


2008 2009 2010

Perc

ent M

et/E

xcee

ded

Admissions Customer Service (submis-sion of curriculum plan, regis-

tration, and graduation)


Administrative Support - Of-fice of Student & Academic

Services


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%100%

NA NA NA NA

86%

NA NA NA NA

97%

88%

94% 93% 94%

Chart 7.14 - Institutional Services Provided by Educational ProgramSPH-DrPH/PhD

2008 2009 2010

Perc

ent M

et/E

xcee

ded


Tuesday Interlude)

Student Government Other Student Organizations Center for Public Health Practice - Customer Service (submission of required ma-

terials)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

92%

NA

89%

75%

NA

70%

NA

95%

88%

NA

85%

72%

83%86%

94%


2008 2009 2010

Perc

ent M

et/E

xcee

ded

Center for Public Health Practice - Quality of Workshops, Student Manual, and Poster Session

Communication of Student Activities Communication of Academic Dead-lines & Regulations


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

NA

100%

85% 86%

NA

93%

83%

77%

94%

83%79%

83%


2008 2009 2010

Perc

ent M

et/E

xcee

ded

Documents

2010 Student Satisfaction Survey