Pengantar KPK Unggul

Durasi : 1 0 Menit

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S 1/L1

23 Juni 2012

Sasaran Memberikan pengertian secara

garis besar tentang evolusi konsep Sistem Manajemen

Mutu dan KPK Unggul

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.

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Evolusi Sistem Manajemen

TOTAL QUALITY MANAGEMENT

Inspection

Quality Assurance

Quality Control

• Error Detection• Corrective Actions• Identification : Source of Non - Conformance

•Process Performance•Statistical Methods•Quality Standards

•Quality Systems•Use of Quality Costs•Quality Planning and Problem Solving

Strategic Quality Involvement of Suppliers, Customers & Employees Continuous Improvement

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5. Tanggung jawab manajemen5.1 Komitmen manajemen 5.2 Fokus pada pelanggan5.3 Kebijakan Mutu5.4 Perencanaan5.5 Tg jwb, wwnang & komunikasi5.6 Tinjauan manajemen

6. Manajemen sumber daya6.1 Penyediaan sumber daya6.2.Sumber daya manusia6.3 Infrastruktur6.4 Lingkungan kerja

1. LEADERSHIP1.1.a. Vision & Values 1.1.b. Communication & org Perfor.2. Strategic Planning3. Customer & Market Fokus5.1.a. Org & Management of Work

6. Process Management5. Focus to HRD5.3.a. Work Environment

ISO 9001 : 2000ISO 9001 : 2000 VSVS KPK Unggul KPK Unggul

7. Realisasi Produk 7.1 Perencanaan realisasi produk 7.2 Proses yg terkait dgn pelanggan 7.3 Perancangan & pengembangan 7.4 Pembelian 7.5 Produksi dan pelayanan 7.6 Pengendalian peralatan

8. Penguk,analisis dan penyempurnaan 8.1 Umum 8.2 Pemantauan dan pengukuran 8.3 Pengendalian produk yang tdk sesuai 8.4 Analisis data 8.5 Penyempurnaan

6.2.b. Operational Planning 3. Customer & Market Fokus3. Customer & Market Fokus2. Strategic Planning2. Strategic Planning6.2. Support Process6.2. Support Process

4. Meas, Analysis & Knowledge Mgt4. Meas, Analysis & Knowledge Mgt6. Process Management6. Process Management

ISO 9001 : 2000ISO 9001 : 2000 VSVS Baldrige CriteriaBaldrige Criteria

Frame Work Bisnis Unggul Negara Tetangga

Business Excellence Framework

Launched in 1994 as the SQA 7

Business Excellence Framework

PLANNINGPLANNING

INFORMATIONINFORMATION

CUSTOMERCUSTOMER

PROCESSPROCESSPROCESSPROCESS

PEOPLEPEOPLEPEOPLEPEOPLE

DriverDriver SystemSystem ResultResult

LEARN INNOVATE TRANSFORMLEARN INNOVATE TRANSFORMLEARN INNOVATE TRANSFORMLEARN INNOVATE TRANSFORM

Launched in 1991 as the Quality Management Excellence Award 8

Australian Business Excellence Framework

Scoring

1.0 Leadership 1802.0 Strategy and Planning 1003.0 Information and Knowledge 1004.0 People 1605.0 Customer and Market Focus 1506.0 Process Management, Improvement & Innovation 1607.0 Success and Sustainability 150

TOTAL POINTS 1,000

Launched in 1988 as the Australian Quality Award 9

Kerangka Kerja Kriteria Penilaian Kinerja Unggul BUMN(Perspektif Kesisteman)

Perencanaan Strategis

Perencanaan Strategis

Fokus Tenaga Kerja

Fokus Tenaga Kerja

Fokus Pada Operasi

Fokus Pada Operasi

Fokus pada Pelanggan

Fokus pada Pelanggan

KepemimpinanKepemimpinan ResultsResults

Pengukuran, Analisa, dan Manajemen PengetahuanPengukuran, Analisa, dan Manajemen Pengetahuan

Profile Organisasi:Lingkungan, Hubungan, dan situasi strategis

Profile Organisasi:Lingkungan, Hubungan, dan situasi strategis

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22

33

44

55

66

PP

120

85

85

85

85

450

77

90

ScoreScore InterpretationInterpretation

200 – 399

200 – 399

Early adopter of BE with necessary systems/standards implementedEarly adopter of BE with necessary systems/standards implemented

400 - 599 400 - 599 Adopted BEF with sporadic achievementsAdopted BEF with sporadic achievements

600 – 699

600 – 699

Aligned Adopted BEF and able to link to major business performanceAligned Adopted BEF and able to link to major business performance

700 – 799

700 – 799

Integrated adoption of BEF with significant impact on business performanceIntegrated adoption of BEF with significant impact on business performance

800 and Above 800 and Above Refined adoption of BEF and demonstrated significant impact on performance and exceeding many international standards and benchmarks

Refined adoption of BEF and demonstrated significant impact on performance and exceeding many international standards and benchmarks

CategoryCategory

System Implementer

System Implementer

PractitionerPractitioner

Best in ClassBest in Class

Excellent

Excellent

Below 200

Below 200

Getting started with relevant health check assessment Getting started with relevant health check assessment

Initial AdopterInitial Adopter

Good Practice Achiever

Good Practice Achiever

Categorising Companies and Band

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3.2 Comparison of Scoring and Weightage

Countries Systems Results

US 55% 45%

Europe 50 % 50%

Japan 60% 40%

Singapore 55% 45%

Malaysia 65% 35%

Current International Scoring

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Thank You

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