Employee Development

Do you need to train?

1. Where is training needed?

2. What type of training is needed?

3. Who needs the training?

Identify Employee Development Needs

A. Does a performance discrepancy exist?

B. Is the performance discrepancy important?

C. Is employee development a solution?

Identify Employee Development Needs

D. Is employee development the preferred solution?

E. When does it not matter?

Design Training Programs

A. Set instructional objectives

B. Establish program content and build key items into the programfeedback, reinforcement, time for practice and application, benefits for accomplishment of objectives, RP-learning points

Design Training Programs

C. Select instructional techniques

1. Off the job

Behavior modeling

Relapse prevention

2. On the job

Teaching

SMART goals Logical presentation of materials Practice Feedback Pygmalion

Evaluate Training

Participant reaction Assess before and after Assess before and after with

control Cost/benefit analysis of training EEO considerations

Other Training Issues

Literacy training Cross-cultural training