Efficiency • Outcomes• Process• Teams• Accountabili

ty• Management

• Empathy• Responsivene

ss• Team-work• Resources• Individual • Coaching &

Development• Leadership

Loyalty

In changing times,lead first, manage second.

“

Typical Responses to Trends

ChangeMindset

s

ChangeReality

QuitBMW Drive

EmployeeValue =

Current Performance

+Future

Potential -

(3) Emotional Expense

Personal Accountability

Reality Based Leadership

Change Capitalization

Organizational Alignment

Driving for Results

EmotionallyInexpensive

The Mindset that results happen because of one’s

actions, not in spite of them

Accountable people believe that they choose their own

destiny

Personal Personal AccountabilityAccountability

LearnedHelplessness

The willingness to do whatever The willingness to do whatever it takes to get results.it takes to get results.

The ability to stay the course in The ability to stay the course in the face of obstacles and the face of obstacles and setbacks.setbacks.

The acceptance of the The acceptance of the consequences of our actions, consequences of our actions, good or bad. good or bad.

The perspective to see success The perspective to see success and failure as learning and failure as learning experiences to fuel future experiences to fuel future success. success.

Why doesn’t anyone tell me anything?Why do they keep changing?When will they get it?Personal Accountability, QBQ.com by John Miller

What?How?“I ”ActionPersonal Accountability, QBQ.com by John Miller

Reality-basedLeadership

Event

Thinking

Feeling

Action

Results

The average person spendsTwo hours a day arguing with reality

Right or happy?

After the story . . . How can I help?What is the next right action?

The minute you start judging . . .

You STOP servingYou STOP leadingYou STOP adding value

Organizational Alignment

Does myopinion count?

Does My Opinion Count?

Decision

Role:•Decision •Consultant•Informed

Role:To do whatever it takes to make it work

Capitalizing on Change

Work with The willing

Great Coaching Questions

• What did you do to help?• What do you know for sure?• What could you do next to add value?• Are you using your opinion to move the

idea forward or to stop the action?• What would add more value right now,

your opinion or your action?• Would you rather be right or happy?

Driving for Results

Results Circle

Yes or NoAccount – ability

Response – abilityIndividual Contribution

Stakeholdership

RightBlameColludeVictim

Results or Learning

ReasonsStories

Excuses

Thanks!cywakeman.com

?

Want more?• Buy the books, “Reality Based

Leadership” and “Reality Base Rules of the Workplace”

• Go to realitybasedleadership.com• Leave your card• Check out Cy’s blog on

fastcompany.com or Forbes.com• Follow Cy on Twitter• Fan Cy on Facebook