Education Remote demo Ed06 Remote demo... · 2019. 10. 23. · Education demo guide Alcatel-Lucent Enterprise Services Ref. FE20180301 Ed.6.0 Page 15/18 Menu 2: Schedule This menu

E D U C A T I O N D E M O G U I D E

Edition Date Author Modifications / Comments / Details

1 2018-03-01 Fatima Elleouet Creation

2 2018-04-13 Fatima Elleouet Add Student Centric Services demo

3 2018-10-01 Serge Le Louët Update Ens & Rainbow Configuration

4 2019-02-07 Serge Le Louët Update Rainbow Configuration

5 2019-05-15 Serge Le Louët Update documentation

6 2019-22-10 Serge Le Louët Update documentation

Education vertical

Remote demo Guide

Education demo guide

Alcatel-Lucent Enterprise Services Ref. FE20180301 Ed.6.0 Page 2/18

Alcatel-Lucent Enterprise Services

Sommaire

1 Introduction ................................................................................ 3

2 Safe Campus ................................................................................ 3

2.1 Introduction ......................................................................................... 3

2.2 Scenario .............................................................................................. 3

2.3 Roles .................................................................................................. 4

2.4 Prepare demo ....................................................................................... 5

2.5 Script ................................................................................................. 6

2.6 High Level Architecture Diagram ............................................................. 10

3 Student Centric Services ............................................................... 11

3.1 Introduction ....................................................................................... 11

3.2 Scenario ............................................................................................ 11

3.3 Script ............................................................................................... 12

3.4 High level architecture ......................................................................... 18

3.5 Conclusion ......................................................................................... 18



1 Introduction

This document contains demo scripts, which will help the demonstrator carry out a remote

demo for:

- Safe Campus using ENS, OTNS and integration with Rainbow.

- Student Centric Services integrating Rainbow CPaaS within a university portal or Student

App

2 Safe Campus

2.1 Introduction

In case of emergency, we want to increase responsiveness inside and outside the campus by notifying the right people at the right time in the right place and provide them the right instructions for lockdown or mass evacuation.

Built on a secure and redundant platform, we deliver a set of solutions to address specific

security challenges and API middleware to integrate our solutions within the global security

solutions.

This demo is an example of security solution to improve emergency call response using

Emergency Notification Server solutions, VAA and Rainbow.

2.2 Scenario

A student or a teacher that are facing an emergency, press on SOS button (Security number or

911 call).

You will call a remote number to simulate the emergency call : +33 2 98 28 53 50 and

menu 4. This call generates a SIP call through the OXE. The ENS detects the 911 call

and creates automatically a conference call including the caller, Director and Safety

Responder. Call is presented with a specific ringing and display (priority call)



2.3 Roles

The caller: the person (this could be a student, teacher or someone else in the campus) that

initiate the emergency call.

The caller uses a mobile phone and will call a remote number to simulate the emergency call:

+33 2 98 28 53 50 and menu 4



Rainbow Bubble

2.4 Prepare demo

Connect remotely to School director Laptop:

Launch the education rdp file “education.rdp”

1- Connect with your rdp account Login : ebs\Firstname.Lastname, pwd: you received an email with your password.

If you need a remote desktop account, you can request it there:

http://edemo.al-mydemo.com/?page_id=58

2- Connect to the school director laptop,

account: ebs\school.director, pwd:

Aledemo2017!

3- Now, you are remotely connected to the school

director laptop (IP @:10.99.8.10)

On this laptop, there is:

An IP Desktop Softphone : school director phone

Rainbow Application : school director account Username: [email protected] Pwd: Aledemo2017!



You can choose your phone call device

4- From Chrome, you can access to:

ENS Real time panel to supervise the ENS conference call in case of emergency call

conference : http://srv68.al-mydemo.com:8191/ens-realtimepanel/

ENS Control Board: to show the call log of the ENS emergency call, and

recorded conference http://srv68.al-

mydemo.com/E911WebAccess/E911Configuration/ Username: School.director

Pwd: Aledemo2017!

OTNS Graphical Floor Plan

http://192.168.111.13:8080/Gfp/alarms Username: safetyresponderZ2 Pwd:

Aledemo2017!

5- On your mobile phone, Launch Rainbow app and connect with student or teacher account: Login : [email protected] Pwd : Aledemo2017!

Or Login : [email protected] Pwd : Aledemo2017! 6- Optional On another mobile phone or tablet or Firefox browser , Launch Rainbow app and connect with safety responder account: Login : [email protected] Pwd : Aledemo2017!

2.5 Script

A student or a teacher that are facing an emergency, press on SOS button (Security number or

911 call).

- Call a remote number to simulate the emergency call : +33 2 98 28 53 50 (ALE

internal number : 21885350) and press 4 to education emergency call

- Or from teacher or student rainbow interface call



The caller will have a voice guide notifying that is an emergency call.

This will generate a SIP call through the OXE. The ENS detect the emergency call and

create automatically a conference call including the caller, Director and Safety

Responder. Call is presented with a specific ringing and display (priority call)

At this time of the demo, show on remote desktop, that the school director receives a call on his

IPDSP and his rainbow Client

ENS can perform multi-channel notification and apply call priority on call when receiving

an emergency call:

- Voice call, Voice guide, Silent Monitoring

- Email

- SMS

- Desktop alert pop-up Notification

- Alcatel-Lucent mini-message

- Rainbow chat

From the ENS Real time panel (google Chrome), show that the caller, the director, the safety

responder and 112 or 911 center are in conference call.

From this interface, the school director can add another person to this call and can hang up or

hang on the calls.

ENS enhances coordination capabilities between safety team (director and safety responder)

thanks to on the fly conferencing and ability to manage from a graphical interface all conference

participants.



The conference application is a web application which can be integrated within any software

used for safety and security.

For example, one of our customer has integrated it within a crisis management application used

by cruise ship company to make easier the coordination of crisis between cruise ship and the

headquarter.

Show the ENS admin interface (google chrome), to present all the calls received by ENS, the call

log history and the recorded conference call for post incident analysis.

Thanks to ENS we can get information about the exact localization of the caller and get tracking

to ensure an alert has been acknowledge by an operator

In the meantime, the school director that is a part of security campus team (bubble in Rainbow)

received a Rainbow message with a Url to the map showing the emergency call location (Zone

2).

The map allows security personnel to see emergency end-points using customer’s own maps,

visualize safe evacuation paths and instantly communicate critical data to targeted groups in

real time. Customers can utilize building maps, displays of floor plans, schematics with support

for video surveillance integration.



In the conference call the school director will check with the caller that there is a real

emergency and issues.

Click on Url to display the alarm location:

School director hang up the call with the caller from ENS real time panel and issues a

“code red” alert from Rainbow bubble “education Z2 Notification”

Student and teacher on mobile phone received a security alert on Rainbow with security

instructions:



Click on url to see evacuation map

Otns Graphical Floor Plan notification

2.6 High Level Architecture Diagram



3 Student Centric Services

3.1 Introduction

Student Centric Services begins with a positive engagement and application to the university;

followed by providing them with the tools to obtain tutoring and mentorship, as well as all

course communications; which extends to the applications the student uses, including LMS, SIS,

and even when interacting with the Help Desk.

Providing these services empowers the student, helping achieve academic success.

The following demo is about integrating Rainbow CPaaS platform with Students App or portal

that are using daily.

3.2 Scenario

You can start by presenting Rainbow as UCaaS application, as an app on mobile phone, tablet or as desktop app on PC, Rainbow application help students to collaborate with each other or with their teacher in a secure environment and without any risks on their exchanged data or information.

In a second step, present Rainbow as a CPaaS platform that can be integrated in the Campus ecosystem and that can provide more capabilities and services, like the education chatbot integrated through Rainbow CPaaS platform within a web site or university portal, or also embeded in Student app.

In this demo we present a web application with three options to provide information about:

• Student schedule

• The campus restaurant menu



• Room/classroom booking

The demo could be made from laptop, tablet or mobile phone

3.3 Script

From Laptop, tablet or mobile phone, browse the following URL: https://education-

rainbow.almydemo.com

Enter your eDemo credentials, that your received by email from edemo support when you

booked the demo.

Enter your eDemo login: Firstname.Lastname

Enter your eDemo password: xxxxx

From laptop:

From mobile phone:



Rainbow is interacting with user through a chatbot using Rainbow NodeJS APIs.

The chatbot send a request to module or a connector that interact with a calendar or DataBase

to get information.

Menu 1: Restaurants

This menu provides information about the menus of the restaurant in the campus: there is a

predefined question that we could ask to chatbot by just clicking on the two buttons: Menu

today and Menu tomorrow:



“What is the menu for Sunday?”

Or by chat, and then you can type your question:



Menu 2: Schedule

This menu provides the schedule of the student based on an integration with a google calendar.

There are two predefined questions that you can ask the chatbot by clicking on the two buttons:

Today and Tomorrow:

Or by chat, and then you can type your question:

Close the Restaurant’s menu to go back to the main window



“my schedule for Friday?”

“my schedule for next Monday?”

Menu 3: Room booking



This menu could be used by students, teachers or university/school staff to book a room in the

campus.

“I want to book a room”

Or by chat:



End of demo.

3.4 High level architecture

3.5 Conclusion

This is a basic Rainbow chatbot that interacts with students and provides them answers to their

question regarding their schedule, the menu in the restaurant or the booking of a classroom for

a presentation.

We could imagine more powerful Rainbow chatbots if we connect to LMS (Learning Management

System) to notify students about course updates or assignments, or also to SIS (Student

Information Services) to get admin information.

Documents

Education Remote demo Ed06 Remote demo... · 2019. 10. 23. · Education demo guide Alcatel-Lucent Enterprise Services Ref. FE20180301 Ed.6.0 Page 15/18 Menu 2: Schedule This menu