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• Uniformed presentation - all interactions flow through CRM• A single user interface for agents• Consolidated reporting
S� Solutions
S� Benefits
Omni-Channel let’s you takethese business objects & makes them into work items you can assign to queues in CRM
BUSINESSOBJECTS
PHONECHAT
SOCIAL MEDIA
EMAILLEADS &OPPORTUNITIES
CASES
What is Omni-Channel?
Contact Canvas Agent provides omni-channel for these CRMs
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