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Developing and Maintaining ISO 17025 Accreditation for the U.S. National Guard Weapons of Mass Destruction Civil Support Teams Leslie Kearby Signature Science, LLC

Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

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Page 1: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Developing and Maintaining ISO 17025 Accreditationfor the U.S. National Guard Weapons of Mass Destruction Civil Support TeamsLeslie KearbySignature Science, LLC

Page 2: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Weapons of Mass Destruction—Civil Support Team (WMD‐CST) Overview

57 specialized, active duty, full‐time Guard units (one in every state and US Territory (and two in NY, CA, and FL)  Staffed by 22 ARNG and ANG team members

8/11/2019Slide 2

Page 3: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

WMD‐CST Mission and Organization

Command

Operations Communications Admin/Logistics Medical/Analytical Survey

Identify agents and substances, Assess consequences, Advise on response measuresAssist with additional military support

CSTs support intentional and unintentional releases of chemical, biological, radiological and nuclear (CBRN) or other hazardous agents and natural or manmade disasters that could result in catastrophic loss of life or property

ISO 17025 Accreditation applicable to the Analytical Laboratory System (ALS)

8/11/2019Slide 3

Page 4: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Chemical and biological threat detection  Glovebox isolation chamber Polymerase chain reaction (PCR) Electrochemiluminescence (ECL) Gas Chromatography – Mass 

Spectroscopy (GC‐MS) Fourier Transform Infrared 

Spectroscopy (FTIR) Polarized Light Microscopy (PLM) Fluorescence Microscopy (FM)

WMD‐CST ALS Capabilities

8/11/2019Slide 4

Page 5: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Launched in 2006 to support the CST mission by  Standardizing analytical tactics, techniques, and 

procedures (TT&P) and enforcing scientific rigor Bolstering technical credibility and defensibility of 

analytical data generated by the WMD‐CST laboratories

A fully accredited program embodies the WMD‐CST motto: 

“Always Ready, Always There”

The ISO/IEC 17025 Accreditation Initiative

8/11/2019Slide 5

Page 6: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Complex joint state and federal military command structure • Federally funded, state controlled• Equipment procurement and supply chains belong to DoD Joint Program Office

• Training responsibilities spread among DoD entities• High turnover due to military staffing procedures

Unconventional analytical request and contracting process• Not a fee‐for‐service model• Customers may not be familiar with ALS capabilities or analytical processes required to meet mission objectives 

• Rapid response time essential

8/11/2019Slide 6

Accreditation Challenges

Page 7: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Low throughput, high complexity analysis• CSTs might analyze only few samples per response action, but  variety of sample types and possible targets are almost unlimited 

• Analysts must be proficient with chemical, biological, and microscopical methods and instrumentation 

Military incident response paradigm focuses on rapid identification and characterization of chemical and biological threats• Emphasis on correct presence/absence calls rather than quantitative results

8/11/2019Slide 7

Accreditation Challenges (continued)

Page 8: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Worked with A2LA to develop the conceptual approach • Adapted a “branch laboratory” accre‐ditation model with centralized and de‐centralized components 

• Quality Manager functions split between NGB and WMD‐CSTs 

Set up “Beta Teams” to determine what already existed and what had to be developed

8/11/2019Slide 8

ACCREDITATION APPROACH

Collaboration

Page 9: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

ISO 17025‐compliant Quality Manual and Quality Procedures 

Person

nel

Education/ Selection

Training Records

Authorization  Records

Equipm

ent

Control Charts

Preventive Maintenance 

Records

Equipment Records

Reagen

ts Reagent Log

Purchasing Records

Approved Suppliers

Admin Tasks

Mgmt Review Internal Audits

PT Results Review

Sample Receipt Log

Customer Feedback Tool Analytical 

Request  Form Electronic Data Files

ALS Test ReportALS Lab Notebook

(Operators) (Samples)(Reagents)(Equipment)

8/11/2019Slide 9

ACCREDITATION APPROACH

Standardization Standardized 

forms and tools

Secure website for document control, training records storage, and proficiency test (PT) reporting

Deviation Form, Corrective Action Form, Risk and Opportunities Tool

Page 10: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO 17025 requirements Instruction on WMD‐CST specific procedures, 

forms, tools, and checklists Auditor training Exercises for performing all quality system activities

8/11/2019Slide 10

ACCREDITATION APPROACH

ISO Training

Page 11: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Standardization, Evaluation, and Assistance Team (SEAT) performs internal audit function for entire WMD‐CST• Each team audited biannually at a minimum• ALS portion ensures conformance to ISO 17025 and operator competence

31 Teams21 Teams

5 Teams

A2LA Deficiencies per Audit

Zero

One to Three

Four or more

Readiness reviews conducted as needed• Ensure team is ready for external accreditation body audits

• Support teams with significant turnover

8/11/2019Slide 11

ACCREDITATION APPROACH

SEAT Audits and Readiness Reviews

Page 12: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Comprehensive PT program conducted under the SigSci ISO 17043 PT accreditation PTs performed monthly to collectively cover all methods and matrices • GC‐MS, FTIR, PCR, ECL, and polarized light (PLM) and fluorescence microscopy

• Liquid, soil/solid, sludge, powder, vegetation, and wipe matrices

• Radiological data interpretation capabilities

All analysts participate in each round

8/11/2019Slide 12

ACCREDITATION APPROACH

Proficiency Testing

PROVICIENCY TESTING PROVIDERCERT #3076.01

Page 13: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

0

20

40

60

80

100

APAT

1601

APAT

1603

APAT

1702

APAT

1901

PPAT

1701

PPAT

1801

GPA

T160

1

GPA

T170

2

GPA

T190

1

IPAT

1602

IPAT

1801

IPAT

1901

FPAT

1701

FPAT

1802

MPA

T160

1

MPA

T170

2

MPA

T190

1

RPAT

1602

RPAT

1801

Biological Chemical Microscopy Radiological

Detection Rate 

Skills Pass Rate

8/11/2019Slide 13

ACCREDITATION APPROACH

Proficiency Testing

Page 14: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

8/11/2019Slide 14

UPDATES

ISO/IEC 17025:2017 Transition

Train teams on updated 

procedures

Renewal audits to verify 

compliance

Update QMS 

procedures

Page 15: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

Updating QMS to apply to both current and updated systems throughout the three‐year transition – no QA gaps

8/11/2019Slide 15

UPDATES

ALS Upgrade

Page 16: Developing and Maintaining ISO 17025 Accreditation Quality, Management...Developed specialized ISO 17025 training course conducted on an ongoing basis that includes: Overview of ISO

In the process of enhancing website functionality to allow increased automation of ISO 17025 activities

8/11/2019Slide 16

UPDATES

Website Upgrade